Funel

BACKGROUND

Please describe your company and your position there.

Founder of FAM – We Cut the Red Tape and HELP Families Fighting Childhood Cancer. YOU CAN MAKE AN IMPACT!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Funel?

We hired Funel Team to help us with appointments and transfer warm calls to our sales team to close them as sales.

What were your goals for this project?

We were looking to reduce our cost of operation and that’s what they promised to us. Our main goal was to get in touch with potential prospects. We were looking for 30-40 quality appointments per month from our target market.

SOLUTION

How did you select Funel?

We received an email from one of their business developers and he promised us to reduce our cost of operation and that was the main reason we got in touch with him and after a brief chat and agreement signing, we selected them to start the project.

Describe the project in detail.

We selected Funel to help us with scheduling appointments. Their job was to get to find leads from our target industry and find channels to approach them. It was also their responsibility to communicate with prospects through chat and phone and fill our sales funnel with potential prospects only! We were expecting 30-40 appointments every month from them.

What was the team composition?

We hired 5 sales executives to schedule appointments within our target market niche.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Great service, Funel delivered everything according to our instructions, initially, they struggled with generating appointments but they tried several times dialling the list until they finally found some appointments for us.

We are satisfied because even though the number of leads in our target industry was very low, They managed to get many appointments out of them. Very good job and detailed notes on all calls made our job easy.

How effective was the workflow between your team and theirs?

The overall workflow was perfect, they were prompt and professional! We didn’t have any issues with communications or during training sessions. They were available whenever we needed them.

What did you find most impressive about this company?

Extremely professional, patient yet urgent, and attentive throughout the process. Delivered better results. We liked the humble attitude of the team and their eagerness to learn more.

Are there any areas for improvement?

I don’t think of any as of now. They did everything as per our instructions and when ever we asked for changes or improvements they did it.

BACKGROUND

Please describe your company and your position there.

We Provide Entrepreneurs With The Systems & Virtual Assistants To Get 20-30 High Ticket Appointments Per Week, AND Keep Everything 100% In-House

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Funel?

We Hired Funel for Inbound Calling Service.

What were your goals for this project?

Our goal was to find a service provider who will provide excellent service to our client and we came across Funel. Our AHT goal was 5-7 Minutes and NPS Target was over 75%. We wanted to keep our call drop rate under 5%.

SOLUTION

How did you select Funel?

We were searching for a call center service provider and came across Funel through Google Search. We had a detailed call and they were quick enough to understand our initial requirement.

Describe the scope of their work in detail.

We were looking for BPO service providers to manage our Inbound calls and we hired Funel for that purpose. Initially we routed 30-40 calls per day during first two months.

Once we evaluated the work quality we were highly impressed with the quality of work delivered and we outsourced 20% of the total call volume. They have provided excellent service. Call drop rate was under 5% and that’s a good score with 4 agents.

What was the team composition?

4 Call Center Agents and 1 Team Manager to manage the Project .

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Once we started the projected we provided training to Funel team. They learned everything about the process in 5 days including CRM Part. They are quick learners and within 5 days we were ready to Go live.

They handled 30-40 calls a day and provided excellent service to our clients. Overall NPS score was better and AHT was also under control. The quality of daily reports was outstanding. All of our suggestions for improvement were treated with the same urgency and commitment.

How effective was the workflow between your team and theirs?

Coordination between our team and their team was great. Every day manger was reporting to us with daily updates and weekly. we used to have one Conference call to set new goals. I am impressed that they have never missed our deadlines despite COVID19 problem. They were punctual, and the communications was very clear and concise.

What did you find most impressive about this company?

Phenomenal job! The process was very smooth and the communication was great from start to finish. The reports were very detailed and it helped us to retain many clients and follow up was easy for us. They did tremendous work and I wouldn't hesitate to work if them again if we need a pro team to handle calls.

Are there any areas for improvement?

I have few suggestions. They should setup office outside India to reach out to other clients who need calling service. They should add multiple payment methods so its easy for customers to pay.

BACKGROUND

Please describe your company and your position there.

Human Resources Management at Liccoca s.r.l Liccoca s.r.l is a native advertising platform for bulk management, unified reporting and rule-based goal optimization across sources. Brax streamlines content syndication across Yahoo Gemini, Outbrain, Taboola, Revcontent and others. Combine campaign performance with existing engagement, conversion and sales data to automate budget, bid and publisher adjustments. Connect multiple accounts to manage multiple brands while adding multiple users with access permissions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Funel?

Funel Provided cold calling agents to pitch for partnership to related our Industry. Project was to extract leads, call them and set appointments.

What were your goals for this project?

We were looking for growth in sales. 200 cold calls per day with at least 2-3 appointments per day.

SOLUTION

How did you select this vendor?

We received an email from them and after detailed discussion we hired them

Describe the scope of their work in detail.

We were looking for expert cold calling advisors who will promote our services and pitch for partnership. The main aim was to increase the number of appointments for our business development team. The target was 200 cold calls a day with 2-3 Appointments on daily basis.

What was the team composition?

4 Cold calling Agents

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

90% of the time they achieved the targets set by our team. The project was successful as we managed to convert many clients from the appointments. We do highly recommend them for cold calling

How effective was the workflow between your team and theirs?

It was excelled. They have all channels of support like email, phone as well as chat. We never had any issue to get in touch with them.

What did you find most impressive about this company?

They focus on quality rather than quantity, and that’s what sales is about. They fixed appointments with exact target audience and that saved our time.

Are there any areas for improvement?

They should hire more people that will be great for them.

BACKGROUND

Please describe your company and your position there.

I am the marketing manager of an outsourced IT services company in Toronto.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Funel?

Funel was hired to help us with generating traffic on our website and increasing our customer base by using marketing and calling campaigns. They provided cost-effective marketing solutions to us which helped us to acquire a good number of customers.

What were your goals for this project?

When we launched our new service Indus Med, we were looking for dedicated teams to help us with client acquisition and increase our customer base. Aggressive marketing and spreading awareness among our target market was our utmost priority.

SOLUTION

How did you select Funel?

We got in touch with Funel through phone. We assigned them a test task initially to evaluated the performance and they did well post that we selected them for our project. They had flexible payment options which made it easy for us to hire them.

Describe the scope of their work in detail.

We launched a new service Indus Med and we were looking for teams to help us with marketing in Australia. Client acquisition was a major challenge for us as it was a new product and we were not sure how it will go. We needed complete assistance in running campaigns and tracking analytics of visitors. Funel was hired to help us with the same and they did well.

What was the team composition?

Our Team composition was 2 executives initially and later we hired 3 more. So the Total size was 5.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We received a good number of visitors to our site and they helped us to grow our base. During the trial period when we only hired two executives, the response was not up to mark but once we hired 3 more it kick-started the project and they showed significant improvement. On a limited budget, we received more than expected. Overall work was satisfactory and completed within assigned deadlines .

How effective was the workflow between your team and theirs?

Our team which used to manage the end chat was happy with the details from their team. They were very quick to respond. Their CRM helped us to coordinate with the Funel team and we used that to maintain logs through it.

What did you find most impressive about this company?

The team at Funel was understandable and considerate about what our company's goals were within building the campaigns. We had a satisfactory experience with their attention to detail and patience.

Are there any areas for improvement?

They should hire more people as a backup so in case they have anyone on leave, the clients have a proper backup available. I hope they will work on this suggestion!

BACKGROUND

Please describe your company and your position there.

Project Manager at Magenta Financial Training

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Funel?

Social Media Branding.

What were your goals for this project?

Flower Engagement and Branding. Posting and Campaigns for all social Media Accounts.

SOLUTION

How did you select this vendor?

Email Received from Funel

Describe the scope of their work in detail.

Social Media Management of our accounts that includes posting 4 times a day and engaging with existing customer. Increasing followers count from our target market and target industry. Raising awareness among the potential audience related to our products and services.

What was the team composition?

1 Social Media Marketer and Content Writer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were struggling to increase our followers count from target market and after we selected them for this job, they presented a social media competition analysis and that showed they understand our business needs and goals. We achieved 12.5% average daily growth and followers increased from 2500 to 12500. Engagement was 23% earlier it increased to 47%.

How effective was the workflow between your team and theirs?

They coordinated with our team through Skype and replied to our conversations on time without any deal.

What did you find most impressive about this company?

They do what they say! Our sales increased with the efforts they put in our project. They are professional guys and have good understanding of the job.

Are there any areas for improvement?

Our experience with them was wonderful. The service we received was great

BACKGROUND

Please describe your company and your position there.

Co-Founder at YFR international LTd YFR international LTd is a IT Consulting firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Funel?

Call Centre to handle customer calls and resolve the complaints and raise tickets for technicians.

What were your goals for this project?

Handling customer calls and answer within 5 second and providing on call resolution in 70% cases.

SOLUTION

How did you select this vendor?

Reached them through google search engine. We selected them after they provided test samples of calls.

Describe the scope of their work in detail.

Answer inbound calls from customers and listen to customer grievances.Maintain the call records in excel format and send them on daily basis with notes attached for each call. Listing to customer complaints and giving on call resolution to customers. Lodging complaints in case issue is not resolved on call and raising tickets for technicians and booking appointments. Gather information for appointment processing.

What was the team composition?

6 Support executives

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Outstanding performance from Funel. We have listened to many call recordings and they speak good English. They helped us to retain our customers.

How effective was the workflow between your team and theirs?

They send us daily reports in excel format for each agent and that helped us to understand where we need to improve our services.

What did you find most impressive about this company?

They are very particular about deadlines and understand the importance of the job. They always achieved the goals and tasks assigned to them.Affordable and highly recommended !!

Are there any areas for improvement?

So far I don’t think of any.

BACKGROUND

Please describe your company and your position there.

Project Specialist at YesTe Traing Ltd YesTe Traing Ltd is a IT and Ecommerce firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Funel?

We hired Funel developers to create New website for our furniture Store and showcase the product.

What were your goals for this project?

We were looking for a commerce website to highlight the top products on our site so customers can place the order. We also needed a proper order management system to track and ship the orders.

SOLUTION

How did you select this vendor?

Recommended to us by our investor.

Describe the project and the services they provided in detail.

Our company was looking for a website, domain, hosting and also order management system for our new venture. We expected website with order management system as end results. Requirements was php based website with front end in JS and Customer panel as well as backend in PHP.

What was the team composition?

2 Developers and 1 Designer

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They did a good job they understood our requirements and prepared a proper action plan and mock ups. We are happy with the outcome of the project we received value for money. Overall website design and functionalities were great.

How was project management arranged and how effective was it?

When we started the project they communicated well. They are very supportive people.

What did you find most impressive about this company?

Customer centric approach of Funel is impressive. The design quality and functionalities were great.

Are there any areas for improvement?

They should deploy dedicated communication manager for one project.

BACKGROUND

Please describe your company and your position there.

VP of Human Resources at HR Freak

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Funel?

Data mining using excel macro’s. Extraction and validation of data.

What were your goals for this project?

Project goal was to mine data from amazon and three other shopping site and input them into excel. We needed excel macro scraping to achieve the goals in short time.

SOLUTION

How did you select this vendor?

We researched on google and came across the website. We scheduled a call with them and selected the vendor.

Describe the scope of their work in detail.

We were looking for professionals who know about scraping and excel macros. The task was to get four sites integrated on excel and create macro so it can fetch the data realtime. The new updates and adding new products on daily basis. Funel experts created an excel platform for the same.

What was the team composition?

We selected 4 excel

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website ranking improved every month—from 98 page to 1st page. Out of 12 keywords 9 ranked on page 1 and 3 on page 2. Ranking improved and traffic was improved. Overall the project success rate was over 99%. All 12 keywords were difficult but they did good job.

How effective was the workflow between your team and theirs?

This project was managed by me and the person working on my project was in touch with me and they used to send me weekly reports.

What did you find most impressive about this company?

They are experts in search engine optimization. I am impressed with the professionalism and eagerness to get the job done on time.

Are there any areas for improvement?

They should hire more experts to handle big projects.

BACKGROUND

Please describe your company and your position there.

VP of HR at HR Legend Italy

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Funel?

Website Development

What were your goals for this project?

We were looking for a website with CMS and back end panel.

SOLUTION

How did you select this vendor?

Through freelancer contest we selected the design and hired them.

Describe the project and the services they provided in detail.

We were looking for a responsive, mobile friendly and dynamic website which would be easy to manage and update without the development knowledge. Front end of the website was suppose to be in HTML, CSS, and JavaScript.For Backend we preferred PHP. The website was suppose to be SEO optimised.

What was the team composition?

SEO expert and web developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They shared three version and all of them were beautiful. We selected 2 of them. The functionality was exactly as we instructed to them. Onpage SEO was complete including image optimisation and Gmetrics showed 2.5 seconds load time. We received complete SEO optimised website.

How was project management arranged and how effective was it?

We called them couple of times and they responded well.

What did you find most impressive about this company?

They don’t just give one version they send multiple designs so we can select the one thats the best part. They are revisions with out any extra charge. We received a high-quality product for our money.

Are there any areas for improvement?

They are excellent but should have other programming developers like python etc as well.

BACKGROUND

Please describe your company and your position there.

Manager of Human Resources at SunTrust Srl

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Funel?

• Social media marketing
• Content Writing
• Blogging and Writing
• Distribution of press releases

What were your goals for this project?

The goal was to reach the potential audience and engage with the market. My initial focus was to reach 20K target market users monthly.

SOLUTION

How did you select this vendor?

I found them through google and start the support chat with them.

Describe the scope of their work in detail.

The Task was to:

• Develop and implement the market strategy for Marketing and content writing
• Develop Social Media strategies to increase brand awareness and generate sales through engagements.
• Establish the metrics to measure social engagement and social growth
• Determine which social media advertising campaigns are best for our business model
• Writing and Scheduling the Posts three times a day.
• Writing Blogs and Press Release once a week and create it as a story for Instagram.
• Expand the working relationship with the Brand Marketing team to grow our social efforts for our house brands
• Explore best ways to work with the PR team to promote the company and brand

What was the team composition?

1 Social Media Marketer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome of this project was beyond our expectations. We didn’t expect it to go so well. They really worked hard for this project and I do appreciate the efforts. They helped our brand to grow the way we wanted.

How effective was the workflow between your team and theirs?

They coordinated with our sales team and marketing team. They attended all meeting through video conference and they have Solid oral and written communication skills.

What did you find most impressive about this company?

They followed the best practices for social marketing and performed all related duties and tasks as assigned. Funel team members have Excellent organizational skills. The person who was deposed on the task followed multitasking approach which reduced our work load.

Are there any areas for improvement?

We received what we expected.