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Scicom (MSC) Bhd is a leading,, public-listed Malaysian technology and Business Process Outsourcing (BPO) company, bringing the power of the world's emerging technologies to companies all over the world. Our strength lies in being an end-to-end service provider, deploying recognised integrated and forward-thinking solutions to help our clients succeed in the digital age.

  • Min project size
    $10,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Kuala Lumpur, Malaysia
  • Year founded
    Founded 0

1 Locations

  • Kuala Lumpur , Malaysia

No have been added yet...

    Pricing Snapshot

    Min. project size $10,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.1 /5

    What Clients Have Said

    Scicom is recognized for offering good value for cost, especially in customer service and multilingual support. Clients appreciate their flexibility and responsiveness. While specific project costs were not detailed, the focus on cost savings and exceptional service standards aligns with competitive pricing.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $49,999 based on 2 reviews
    < $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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    Scicom Review Insights

    Overall Review Rating

    4.4
    • Quality 4.3
    • Schedule 4.2
    • Cost 4.1
    • Willing to Refer 4.1

    Top Mentions

    Review Highlights

    • Positive Internal Culture

      Scicom is noted for its high level of friendliness and professionalism across all departments. Clients feel like they are working with friends, which reflects the positive internal culture of the company.

    • Multilingual Support Services

      Scicom offers multilingual support services that cater to a diverse customer base. This includes localized assistance in various languages, which is a significant advantage for international businesses.

    • Potential for Technological Advancements

      One area for improvement is leveraging advanced technologies and systems like automation, AI, and data analytics tools to streamline processes and enhance efficiency.

    • Specialized Industry Knowledge

      Scicom specializes in serving various industries and offers in-depth knowledge and understanding of unique industry challenges, regulations, and best practices.

    • High Customer Satisfaction

      Clients have reported improved customer satisfaction scores and ratings due to Scicom's efforts. They have also noted enhanced quality metrics like improved accuracy rates and reduced rework.

    • Proven Cost Efficiency

      Scicom has demonstrated significant cost savings for clients compared to in-house operations and other outsourcing options. This includes improved process efficiency, reduced error rates, and meeting service-level targets.

    Scicom Reviews

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    All Filters

    Customer Support for E-commerce Company

    • Back Office Outsourcing Call Center Services Customer Service Outsourcing Staffing
    • Confidential
    • Nov. 2016 - Ongoing
    4.0
    Quality
    3.5
    Schedule
    4.0
    Cost
    4.0
    Willing to Refer
    4.0

    "Scicom understands the importance of being responsive to client needs."

    Vendor Management, E-Commerce Company
    Anonymous
    • eCommerce
    • Kuala Lumpur, Malaysia
    • 10,001+ Employees
    • Online Review 
    • Verified

    Scicom to provide customer support, process optimization, improved customer service, and enhanced scalability for an e-commerce platform.

    Translation & Support Services for Customer Support Company

    • Application Testing Call Center Services Customer Service Outsourcing Language Interpretation Staffing Transcription Translation
    • $10,000 to $49,999
    • Oct. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I'm impressed with the high level of friendliness throughout every department."

    Operations Manager, Ja-Dialog
    Stefan Kleinhans
    • Telecommunications
    • Germany
    • 201-500 Employees
    • Online Review 
    • Verified

    Scicom provides support services for a customer services firm. They handle the needs of one of the client's customers. This involves translating texts, proofreading websites, and facilitating consultations. 

    Call Center Services for Smartphone Brand

    • Call Center Services E-Commerce Development
    • Confidential
    • July 2021 - Ongoing
    4.0
    Quality
    4.5
    Schedule
    3.0
    Cost
    2.0
    Willing to Refer
    3.0

    "They have great people."

    Service Manager, HONOR Malaysia Technology
    Max Kong
    • Telecommunications
    • Kuala Lumpur, Malaysia
    • 51-200 Employees
    • Online Review 

    Scicom provides call center services for a smartphone brand. They're tasked with providing customer service support.

    Customer Support for Consumer Electronics Company

    • Business Consulting Call Center Services Content Writing Services Corporate Training & Coaching HR Outsourcing Staffing
    • Confidential
    • Apr. 2015 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They have an excellent turnaround time, and the quality of their services is good."

    Service Director, Consumer Electronics Company
    Anonymous
    • Consumer products & services
    • Malaysia
    • 10,001+ Employees
    • Online Review 

    Scicom provides outsourced customer support services for a consumer electronics company. The team mainly handles inquiries and resolves issues to help the company ensure a positive customer experience. 

    Data Entry Support for Eucation Company

    • Back Office Outsourcing Staffing
    • $200,000 to $999,999
    • Jan. 2023 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    3.5

    "They're always available to support."

    Data Processing & Quality Manager, Education Company
    Anonymous
    • Education
    • Rotherham, England
    • 10,001+ Employees
    • Online Review 

    Scicom helps an education company with their data entry work, focusing on completing service level agreements during peaks in the client's workload. Their objective is to reduce workload to zero every day.

    Call Center Services for Financial Services Company

    • Call Center Services
    • Confidential
    • Jan. 2020 - Oct. 2023
    3.5
    Quality
    3.5
    Schedule
    3.5
    Cost
    4.0
    Willing to Refer
    4.0

    "They responded to the deliverables on time."

    Project Manager, Financial Services Company
    Anonymous
    • Financial services
    • Sri Lanka
    • 5,001-10,000 Employees
    • Online Review 

    Scicom provides ongoing call center services for a financial services company. The team has managed the client's inbound and outbound calls, social media accounts, and webchat.

    Locations (1)

    1001 - 2000

    Contact Scicom

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