Harris BPO

OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

We use this service for processes that do not require reaching our final customers.

What type of work can your internal staff avoid by using a back office service?

It prevents us from neglecting other more critical processes.

What were your company’s goals for the partnership with this service provider?

We wanted a serious and widely recognized company.

SOLUTION

What do they provide for you on a normal basis?

They offer experience and quality in various branches of our business.

Could you describe their pricing structure and how they bill you?

We maintain an annual subscription for services.

How did you find and select them?

We selected them by online search engines and their respective selection tests.

RESULTS & FEEDBACK

Please assess their quality of work.

All the services they have provided so far are of excellent quality.

Based on your experience, what takeaways can you share about working with them?

We have increased our levels of operation since the incorporation of them to our staff.

What do you think are their strengths?

Their strengths are their responsibility, seriousness, and credibility.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

The in-house built application did not provide specific capabilities that an enterprise solution provides.

What types of work can your internal staff avoid by utilizing a back office service?

Accuracy and automation to improve workloads.

What challenge were you trying to address with the service provider?

Solve immediate issues and stabilize and expand business processes.

SOLUTION

What was the scope of the service provider's involvement?

Consistent production and analytical reporting and forecasting.

Could you describe the service provider's pricing structure and how they billed you?

Consistent, especially during the end of billing cycles where workloads are increased.

How did you come to work with this service provider?

Past experience at other organizations.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

They are very adaptable and compromising to the organization's needs.

How much time and money does this service provider save you each month?

Thousands per month and invaluable time reinvested on other priorities.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Positive feedback and experiences.

What are the service provider's strengths?

Willing and able to adjust to customized requirements from clients.

What areas can the service provider improve?

Lower-tiered pricing.

How long has your company been working with this service provider?

Five years now.

How much money do you spend annually with this service provider?

We're in the $200,000 to $999,999 cost bracket.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We had a lack of time.

What types of work can your internal staff avoid by utilizing a back office service?

We need help with payroll and billing.

What challenge were you trying to address with the service provider?

They offer a smooth service and are professional.

SOLUTION

What was the scope of the service provider's involvement?

They provide data for us.

Could you describe the service provider's pricing structure and how they billed you?

We bill on a package deal.

How did you come to work with this service provider?

I found them online.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are great.

How much time and money does this service provider save you each month?

They save us hundreds of work hours.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are true pros.

What are the service provider's strengths?

Our relationship is key.

What areas can the service provider improve?

There is nowhere to improve, they are great.

How long has your company been working with this service provider?

It's been one year.

How much money do you spend annually with this service provider?

We spend $5,000 to $9,999 per year.