Optimising your profits by outsourcing.

HarrisBPO is the trading name of Integrated Hi-Tech Limited (registered in England 3817415 VAT No: 763128139). HarrisBPO worldwide headquarters are based in the United Kingdom in Slough, Berkshire. In addition there are over 15,000 sq ft of operations in Chennai, Bangalore and Hyderabad, India.

We provide reassurance and deliver success. HarrisBPO favours a clear initial planning process with a rigorous, comprehensive service level agreement. This ensures that we meet our customers’ expectations in terms of cost and quality.

We are flexible and responsive, adapting to our clients’ changing business needs. HarrisBPO is managed by entrepreneurial executives with significant experience of working in major corporations. We understand our clients’ needs and we know how to ensure success.

We employ quality staff with appropriate levels of experience, comprehensive supervision and quality control to ensure you receive the high level of service you deserve and expect.

 
$1,000+
 
< $25 / hr
 
250 - 999
 
Undisclosed
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Slough, United Kingdom
headquarters

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Non-Voice BPO/Back Office Services
  • Voice Services
  • HR Services
Industry focus
  • Government
  • Consumer products & services
  • Energy & natural resources
Voice/Call Center Services

Reviews

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Payment Processing Services for IT Company

"All the services they have provided so far are of excellent quality."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2010 - Ongoing
The Reviewer
 
501-1000 Employees
 
Los Angeles, California
IT Director, Information Technology Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

We use this service for processes that do not require reaching our final customers.

What type of work can your internal staff avoid by using a back office service?

It prevents us from neglecting other more critical processes.

What were your company’s goals for the partnership with this service provider?

We wanted a serious and widely recognized company.

SOLUTION

What do they provide for you on a normal basis?

They offer experience and quality in various branches of our business.

Could you describe their pricing structure and how they bill you?

We maintain an annual subscription for services.

How did you find and select them?

We selected them by online search engines and their respective selection tests.

RESULTS & FEEDBACK

Please assess their quality of work.

All the services they have provided so far are of excellent quality.

Based on your experience, what takeaways can you share about working with them?

We have increased our levels of operation since the incorporation of them to our staff.

What do you think are their strengths?

Their strengths are their responsibility, seriousness, and credibility.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Payment Processing for Small Manufacturer

"They are true pros."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2016 - Ongoing
The Reviewer
 
11-50 Employees
 
Austin, Texas
Sales Manager, Small Manufacturer
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We had a lack of time.

What types of work can your internal staff avoid by utilizing a back office service?

We need help with payroll and billing.

What challenge were you trying to address with the service provider?

They offer a smooth service and are professional.

SOLUTION

What was the scope of the service provider's involvement?

They provide data for us.

Could you describe the service provider's pricing structure and how they billed you?

We bill on a package deal.

How did you come to work with this service provider?

I found them online.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are great.

How much time and money does this service provider save you each month?

They save us hundreds of work hours.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are true pros.

What are the service provider's strengths?

Our relationship is key.

What areas can the service provider improve?

There is nowhere to improve, they are great.

How long has your company been working with this service provider?

It's been one year.

How much money do you spend annually with this service provider?

We spend $5,000 to $9,999 per year.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Payment Processing for Financial Services Company

"They are very adaptable and compromising to the organization's needs."

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
2012 - Ongoing
The Reviewer
 
10,000+ Employees
 
Los Angeles, California
VP of Business Development, Financial Services Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

The in-house built application did not provide specific capabilities that an enterprise solution provides.

What types of work can your internal staff avoid by utilizing a back office service?

Accuracy and automation to improve workloads.

What challenge were you trying to address with the service provider?

Solve immediate issues and stabilize and expand business processes.

SOLUTION

What was the scope of the service provider's involvement?

Consistent production and analytical reporting and forecasting.

Could you describe the service provider's pricing structure and how they billed you?

Consistent, especially during the end of billing cycles where workloads are increased.

How did you come to work with this service provider?

Past experience at other organizations.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

They are very adaptable and compromising to the organization's needs.

How much time and money does this service provider save you each month?

Thousands per month and invaluable time reinvested on other priorities.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Positive feedback and experiences.

What are the service provider's strengths?

Willing and able to adjust to customized requirements from clients.

What areas can the service provider improve?

Lower-tiered pricing.

How long has your company been working with this service provider?

Five years now.

How much money do you spend annually with this service provider?

We're in the $200,000 to $999,999 cost bracket.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
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