Top Answering Service in the United States
From coast-to-coast coverage to industry-specific compliance, an answering service in the United States helps businesses never miss a call, lead, or urgent support request. U.S.-based teams bring strong English proficiency, regional time zone coverage, and expertise in regulated sectors like healthcare (HIPAA), finance (PCI), and legal intake.
Clutch makes your search easier by verifying client reviews, showcasing case studies, and ranking providers by proven performance. Use filters to narrow by budget, location, response SLAs, bilingual support, and integrations (CRM, help desk, scheduling). Whether you need a telephone answering service for after-hours dispatch, a live answering service for e-commerce orders, or a virtual receptionist service for appointment management, compare top options here and hire with confidence. Explore:
• Answering Service Agencies in San Francisco
• Answering Service Agencies in New York
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Featured
What are Featured Providers?
UndisclosedUndisclosed250 - 999Serves United StatesServices provided
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See all 24 projectsAnswerFirst is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. The reviews indicate that 100% of feedback highlights their reliability, efficiency, and cost-effectiveness. However, some feedback suggests potential improvement in customer interaction quality, with roughly 25% mentioning this aspect. Overall, clients appreciate their ability to save time and money while offering dependable telephonic support.
Undisclosed< $25 / hr250 - 999Serves United StatesServices provided
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See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
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See all 47 projectsHelpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
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See all 88 projectsSupportYourApp is a prominent provider of Customer Support Services, specializing in Inbound and Outbound Call Center activities, Telephonic Support, and Call Handling. The company consistently receives high praise, with approximately 90% of reviews noting their flexibility, scalability, and proactive project management. Clients commend their ability to enhance customer satisfaction and deliver timely solutions across various languages and communication channels.
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UndisclosedUndisclosed10 - 49King of Prussia, PA
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See all 51 projectsSpecialty Answering Service is a prominent provider of Contact Center Services, offering Inbound and Outbound Call Handling, Customer Support, and Telephonic Support. With positive feedback in over 85% of reviews, clients commend their personalized service and responsiveness. They are recognized for reducing missed calls and ensuring professional customer interactions, though a few mention room for improvement in communication skills.
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$1,000+< $25 / hr50 - 249Chicago, IL
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See all 18 projectsHit Rate Solutions is a service provider specializing in Contact Center Services, including Inbound and Outbound Call Center operations, Telemarketing Services, and Customer Support Services. Reviews highlight their professionalism, timely delivery, and cost-effectiveness, with a focus on efficient communication and customer care. Approximately 85% of customers commend their quick project handling and responsiveness, while feedback also suggests potential improvements in language services.
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$10,000+< $25 / hr250 - 999Overland Park, KS
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See all 17 projects1840 & Company specializes in providing Contact Center Services, including both inbound and outbound call handling, telemarketing, and customer care services. The company consistently receives positive feedback, with over 90% of reviewers praising their professionalism, responsiveness, and commitment to client satisfaction. Their ability to deliver high-quality talent and adapt to clients' needs positions them as a valuable partner in the customer service sector.
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Undisclosed< $25 / hr50 - 249Jackson, MI
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See all 19 projectsAmbs Call Center is a provider of Contact Center Services, specializing in Inbound and Outbound Call Center operations, Customer Support, and Telephonic Support. The reviews indicate overwhelmingly positive feedback, with approximately 100% praising their professional and timely service delivery, customer service excellence, and value for cost. Clients consistently commend their responsiveness and ability to customize services to specific needs.
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$5,000+< $25 / hr250 - 999Miami Beach, FL
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See all 35 projectsUassist.ME is a versatile Customer Support Services provider specializing in Contact Center Services, including telephonic support, customer care, and call handling. Clients laud their effective communication, quality candidates, and project management skills, with approximately 80% highlighting their ability to enhance business operations. Uassist.ME is noted for its bilingual capabilities and cost-effective, dependable service, though centralized training improvements are suggested by some.
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$1,000+< $25 / hr50 - 249Berkeley, CA
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See all 36 projectsWing Assistant is a provider of Customer Support Services, excelling in areas such as call handling, telephonic support, and customer care services. The company is praised across reviews for its seamless integration, excellent project management, and high performance, with a call answer rate consistently above 95%. Approximately 67% of reviewers highlight their professional dedication and exceptional customer service. However, one review suggests more involvement in the employee selection process.
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$50,000+Undisclosed1,000 - 9,999American Fork, UT
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See all 8 projectsROI CX Solutions is a dedicated Contact Center Services provider offering comprehensive customer support, including Inbound and Outbound Call Center operations. The company consistently receives positive feedback for its excellent customer service and flexibility, with 100% of reviewers highlighting their responsiveness and professionalism. Clients appreciate their ability to exceed expectations, adapt effectively, and maintain high satisfaction levels across various projects.
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$1,000+< $25 / hr250 - 999Princeton, NJ
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See all 35 projectsExpertCallers is a professional Contact Center Services provider excelling in Customer Support Services, Inbound and Outbound Call Center solutions, and Telephonic Support. Reviewers consistently praise their professionalism and efficiency, with over 90% highlighting improved response times and customer satisfaction. Their ability to seamlessly integrate with client workflows and represent brands effectively is frequently noted as a standout feature.
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$1,000+< $25 / hr50 - 249Mentor, OH
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See all 5 projectsVer-A-Fast is a company specializing in Contact Center Services, offering both Inbound and Outbound Call Center solutions, including Customer Support Services and Telephonic Support. Feedback highlights their efficient project management and alignment with client values, with 100% on-time delivery and a high retention rate of call center representatives. Approximately 85% of surveyed clients note service level goals are consistently met, and they praise the customizable nature of Ver-A-Fast’s services.
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$1,000+< $25 / hr50 - 249Great Neck Plaza, NY
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See all 38 projectsThe Hour - Back Office and Virtual Assistant Services is a company specializing in providing a range of administrative, accounting, and operational support services. Overall, the reviews are overwhelmingly positive, with 100% of clients praising their reliability, accuracy, and responsiveness. Approximately 50% of reviewers specifically highlighted the company's ability to improve organization and efficiency in their operations.
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$1,000+< $25 / hr50 - 249Vancouver, WA
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See all 9 projectsVirtualCare Assistants is a company specializing in Contact Center Services and Customer Support Services tailored for healthcare practices. Across their reviews, they are praised for enhancing operational efficiency and streamlining administrative tasks. Approximately 90% of reviewers highlight their reliability and proactive communication skills, while 100% report improved referral management and task reduction.
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$1,000+Undisclosed50 - 249Philadelphia, PA
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See all 73 projectsTop Virtual Assistant is a company specializing in Contact Center Services and Customer Support Services, providing solutions such as Inbound and Outbound Call Center management. Reviews highlight their professional and flexible approach, with over 85% of feedback noting improved customer response times and satisfaction. Their ability to integrate seamlessly with clients' existing systems and processes is frequently praised, enhancing efficiency across various industries.
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$1,000+Undisclosed1,000 - 9,999New York, NY
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See all 54 projectsAppointment Setter Online is a company specializing in outbound and inbound call center services, including appointment setting, prospect outreach, and lead qualification. Across their reviews, clients have praised their professionalism, consistency, and ability to deliver high-quality, sales-ready appointments, with nearly 100% positive feedback. Approximately 80% of reviewers highlighted their effective project management and responsiveness, contributing to improved sales pipelines and conversion rates.
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$1,000+< $25 / hr50 - 249New York City, NY
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See all 85 projectsTask Virtual is a company specializing in Contact Center Services, providing comprehensive solutions including customer support, inbound call center services, and administrative assistance. Reviews highlight their ability to efficiently manage customer inquiries, data processing, and appointment scheduling, with 100% of reviewers praising their flexibility and adaptability. The team is commended for their professionalism, timely communication, and integration into clients’ existing workflows, enhancing operational efficiency and customer care.
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$1,000+< $25 / hr50 - 249Cerritos, CA
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See all 8 projectsHire Live Support Inc is a distinguished provider of Customer Support Services, specializing in 24/7 Inbound Call Center and customer care solutions. Their exemplary service has sustained a long-term partnership with GETUS Communications, achieving over 90% customer satisfaction and maintaining rapid response times. Reviewers consistently commend their ability to seamlessly integrate with client operations and scale resources efficiently.
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$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
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See all 214 projectsRemote CoWorker is a company specializing in Contact Center Services, offering solutions such as inbound and outbound call handling, customer support services, and telephonic support. Across various industries, 90% of reviewers commend their timeliness and responsiveness, while 80% appreciate the quality of their virtual assistants. However, a minority note occasional billing concerns. Overall, Remote CoWorker is highly regarded for its professionalism and efficient service delivery.
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$1,000+< $25 / hr50 - 249Portland, OR
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See all 18 projectsTECHSPEED INC is a Call Center Services provider specializing in customer support services and data entry. Reviews highlight their exceptional project management, proactive communication, and capacity for scaling operations. They achieve high issue resolution rates and maintain timely deliverables, with 100% customer satisfaction reported. Approximately 90% of reviewers commend their adaptability and commitment to quality and efficiency.
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$5,000+< $25 / hr1,000 - 9,999Dallas, TX
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See all 3 projectsAfrishore BPO is a business process outsourcing company specializing in lead generation, customer service, and back-office functions. Across their reviews, clients consistently praise their professionalism, timely delivery, and alignment with company values, with 100% reporting satisfaction and no areas for improvement. Approximately 67% of reviews highlight their excellent project management and communication skills.
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UndisclosedUndisclosed250 - 999Tampa, FL
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See all 24 projectsAnswerFirst is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. The reviews indicate that 100% of feedback highlights their reliability, efficiency, and cost-effectiveness. However, some feedback suggests potential improvement in customer interaction quality, with roughly 25% mentioning this aspect. Overall, clients appreciate their ability to save time and money while offering dependable telephonic support.
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
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See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
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UndisclosedUndisclosed1,000 - 9,999Garden City, NY
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See all 16 projectsGo Answer specializes in Contact Center Services, offering Inbound and Outbound Call Center solutions. The company garners predominantly positive feedback, with clients praising their professionalism and responsiveness. Over 80% of reviewers highlight their effective customer support and cost savings, while a few note areas for improvement such as enhanced bilingual support and better training disclosures.
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$1,000+$25 - $49 / hr250 - 999Orlando, FL
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See all 34 projectsXACT is a comprehensive Contact Center Services provider, offering a range of solutions including Inbound and Outbound Call Center services, Telephonic Support, and Customer Care Services. The company's commitment to communication and adaptability is noted across reviews, with an impressive 90% of feedback highlighting their proactive problem-solving and client partnership. Customers commend XACT for their effective project management and the ability to quickly adapt to diverse client needs, although a few suggest minor improvements in agent training and documentation consistency.
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Undisclosed< $25 / hr250 - 999Duluth, GA
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See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
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Undisclosed< $25 / hr50 - 249Las Vegas, NV
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See all 83 projectsAbby Connect is a distinguished Contact Center Services provider specializing in Inbound Call Center and Customer Care Services. With a 100% positive feedback rate, clients consistently praise their professionalism, quick responsiveness, and ability to streamline client communication. Notably, 80% of reviewers highlight Abby Connect's team approach, while 60% emphasize their adaptability and personalized interactions, underscoring their superior customer service capabilities.
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$10,000+< $25 / hr50 - 249Austin, TX
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See all 3 projectsOmnifon is a premier provider of Contact Center Services, specializing in Customer Support and Helpdesk Services for multinational clients. The company is lauded for significantly enhancing user experience and offering a broad range of commercial offerings. Impressively, 100% of reviewers highlight their commitment and service quality, though there's room for improvement in service demo speed.
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UndisclosedUndisclosed10 - 49Phoenix, AZ
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See all 10 projectsVeza Reception is a customer service center specializing in virtual receptionist and call handling services, including inbound and outbound call centers. The feedback is overwhelmingly positive, with clients appreciating their efficiency, reliability, and adaptability. Around 86% of reviewers commend Veza Reception for professionalism and seamless integration with their businesses, while some suggest improvements in call recording and app development.
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$5,000+Undisclosed10 - 49Addison, TX
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See all 1 projectsSouthwest Recovery Services is a company specializing in Contact Center Services, particularly focusing on collections and customer care. They effectively manage overdue accounts and negotiate payments with a high success rate of 50%. Reviewers consistently highlight their impressive performance and valuable service, with no identified areas for improvement.
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$5,000+< $25 / hr10 - 49Miami, FL
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See all 5 projectsCloud Sourcing is a contact center services provider specializing in inbound call center and outbound call center solutions. They received positive feedback for their efficient management and ability to enhance sales and operations, with 100% of reviewers highlighting on-time delivery and significant output improvements. Their competitive pricing and exceptional talent are notably appreciated.
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$1,000+< $25 / hr250 - 999Beachwood, OH
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See all 6 projectsSummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.
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$5,000+$25 - $49 / hr10 - 49Sheridan, WY
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See all 1 projectsSocobee provides comprehensive IT support and back-office services. Reviews highlight their efficient intake process, dedicated teams for each department, and effective project management. Clients appreciate the breadth of services offered and seamless communication, indicating high satisfaction with their professional approach and capabilities.
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$10,000+< $25 / hr50 - 249St. Petersburg, FL
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See all 2 projectsWise Business Process Outsourcing LLC is a company specializing in customer support services, including contact center services and customer care services. The overall feedback from reviews is overwhelmingly positive, highlighting the effectiveness and quality of their customer service, with 100% of reviewers noting impressive service quality and effective communication. The company excels in improving customer service through various channels, such as phone support and email.
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UndisclosedUndisclosed250 - 999Suffern, NY
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See all 1 projectsFGC+ is a company specializing in Contact Center Services, offering comprehensive Customer Support Services through both Inbound and Outbound Call Center operations. Reviews highlight a 100% positive feedback rate, emphasizing their exceptional work ethic and proactive leadership, which consistently meets organizational needs and enhances project initiatives.
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$100,000+< $25 / hr1,000 - 9,999San Diego, CA
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Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Afton, WY
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See all 37 projectsWOW24-7 is a professional provider of outsourced customer support services, offering inbound and outbound call center solutions, technical support, and customer care services. Reviews indicate a high level of satisfaction among clients, with consistent praise for their responsiveness, professionalism, and commitment to quality improvement. Approximately 90% of the feedback highlights their effective project management and ability to adapt to clients' evolving needs.
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$5,000+$25 - $49 / hr250 - 999Home, KS
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See all 16 projectsBlue Valley Marketing, a distinguished provider of Contact Center Services, excels in both inbound and outbound call center operations, telemarketing, and comprehensive customer support services. The company is consistently praised for its exceptional project management, responsiveness, and communication, with 100% of reviewers highlighting their professional delivery and commitment to customer satisfaction. Notably, Blue Valley Marketing has been instrumental in enhancing user experiences, reducing wait times, and improving customer satisfaction scores across diverse industries.
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$1,000+< $25 / hr250 - 999Doylestown, PA
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See all 11 projectsHelpSquad is a customer service center offering a range of services, including inbound call center and customer support services. The company is lauded for its exceptional communication and alignment with client needs, achieving around 33% labor cost savings and enhancing service hours by 25%. Approximately 100% of reviewers praise their project management and adaptability, highlighting their ability to deliver tailored solutions promptly.
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$1,000+< $25 / hr50 - 249Scottsdale, AZ
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See all 12 projectsIntelemark is a leading provider of Outbound Call Center and Telemarketing Services, specializing in generating qualified leads and setting appointments for businesses across various industries. Their clients consistently praise their responsiveness, flexibility, and ability to integrate seamlessly as an extension of their client's teams, with over 90% of reviews highlighting their effective communication and professional approach. The company excels in providing personalized and effective telephonic support, consistently delivering substantial business results.
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Undisclosed< $25 / hr250 - 999Bernards, NJ
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See all 7 projectsLawyerLine™ specializes in Contact Center Services for law firms, offering 24/7 Customer Support Services including inbound call handling and appointment scheduling. Reviews highlight their excellent communication and adaptability, with approximately 90% of feedback being positive. Clients appreciate their efficiency, responsiveness, and value for money, noting their ability to seamlessly integrate into existing workflows and enhance client acquisition without requiring in-house staff.
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$50,000+< $25 / hr1,000 - 9,999Duluth, GA
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See all 7 projectsSolvo Global is a company specializing in Contact Center Services, providing comprehensive solutions such as Customer Support Services and executive administrative support. Their exceptional professionalism and well-structured processes have impressed clients, with 100% of reviews highlighting effective communication and a proactive approach. All reviewers commend their ability to exceed expectations and enhance business operations through well-documented processes and efficient staff management.
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UndisclosedUndisclosed50 - 249Margate, FL
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See all 20 projectsAnswering Service Care, a provider of Contact Center Services and Customer Support Services, is highly regarded for its professional, helpful, and thorough customer care, with 87.5% of reviews highlighting their effective call handling and reliable 24/7 service. While there is praise for their bilingual support and value-for-money pricing, some feedback indicates areas for improvement such as mobile app updates and call recognition systems.
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$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
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See all 17 projectsDialAmerica is a company specializing in Contact Center Services, offering flexible inbound and outbound call handling, telemarketing, and customer support services. The company is praised for its efficiency, professionalism, and ability to deliver high-quality leads and responsive customer service. A total of 78% of reviews highlight their exceptional customer care services, though some suggest improvements in their technological platform and pricing structures.
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$50,000+Undisclosed1,000 - 9,999Margate, FL
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See all 9 projectsGlobal Response is a company specializing in Contact Center Services, offering comprehensive Customer Support and Inbound Call Center solutions. Reviews indicate highly responsive and attentive service, with 100% of clients commending their customer care capabilities and strategic partnership approach. Their ability to save clients substantial time and costs is repeatedly highlighted, although some suggest enhancements in technology for improved service delivery.
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$1,000+< $25 / hr1,000 - 9,999Encinitas, CA
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See all 3 projectsRemoteReps, a company specializing in Contact Center Services, is noted for its strong performance in inbound and outbound call handling, including B2B appointment setting and telemarketing services. While 50% of reviews highlight their effectiveness in generating appointments and seamless communication, another 50% indicate issues with B2B processes and unpreparedness in project management. Overall, they excel in customer support services but may need to refine B2B sales strategies.
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UndisclosedUndisclosed250 - 999Portland, OR
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See all 7 projectsRuby is a company specializing in virtual receptionist and call handling services, including inbound call center and customer support services. Reviews highlight their professionalism and effective communication, with 100% positive feedback regarding call quality and customer service. Clients appreciate the personal touch provided by their live answering service, with no significant areas for improvement mentioned across feedback.
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UndisclosedUndisclosed50 - 249Butler, NJ
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See all 18 projectsAnserve Inc. excels in providing comprehensive Contact Center Services, specializing in both Inbound and Outbound Call Center operations. With a focus on Customer Support Services, including telephonic support for medical and utility sectors, they are praised for professionalism, responsiveness, and cost-effective solutions. Notably, 100% of reviewers commend their reliability and effective communication, making them a valued partner for seamless customer interactions and telemarketing services.
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UndisclosedUndisclosed10 - 49Lake Hallie, WI
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See all 10 projectsGold Cross Answering Service is a professional organization specializing in Contact Center Services, particularly excelling in after-hours Call Handling and Customer Support Services. Reviews reveal high satisfaction, with around 95% of clients impressed by their prompt service and effective communication. Clients consistently highlight their reliability and adaptability, ensuring uninterrupted Customer Care Services, contributing to enhanced customer satisfaction and operational efficiency.
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$1,000+< $25 / hr1,000 - 9,999Lewisville, TX
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See all 4 projectsInvensis Inc is a company offering Contact Center Services and comprehensive back office solutions, notably in Customer Support Services and data entry. Their reviews highlight exceptional customer service and efficiency, with 100% of reviewers praising their prompt communication and cost-effectiveness. They have notably improved clients' operational efficiency by as much as 37%, saving both time and money.
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UndisclosedUndisclosed50 - 249Gastonia, NC
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See all 7 projectsAnswerLive is a professional contact center service provider, offering comprehensive phone support, including after-hours call management and telephonic support. The company consistently receives positive feedback, with 100% of reviews highlighting their efficiency, professionalism, and ability to maintain 24/7 service. However, roughly 20% mention the need for improved internal communication and recording processes to enhance service continuity.
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List of the Top 15 United States Answering Services Companies
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
20% Call Center Services65% Answering services80% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32.4/40.019/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
25% Call Center Services90% Answering services75% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
31/40.020/20 Reviews4.6/10 Clients & Experience6.4/10 Market PresenceService focus
30% Call Center Services40% Answering services70% Other -
UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
30.6/40.015.6/20 Reviews8.5/10 Clients & Experience6.5/10 Market PresenceService focus
70% Call Center Services80% Answering services30% Other -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
29.8/40.013.6/20 Reviews9.4/10 Clients & Experience6.9/10 Market PresenceService focus
60% Call Center Services50% Answering services40% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
30.1/40.016.6/20 Reviews9.4/10 Clients & Experience4.1/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
29.1/40.016/20 Reviews9.2/10 Clients & Experience3.9/10 Market PresenceService focus
35% Call Center Services45% Answering services65% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
31.2/40.017.6/20 Reviews9.5/10 Clients & Experience4.1/10 Market PresenceService focus
45% Call Center Services50% Answering services55% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
30% Call Center Services30% Answering services70% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
30.3/40.017.4/20 Reviews8.2/10 Clients & Experience4.7/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
28.2/40.014/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
70% Call Center Services40% Answering services30% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
30.2/40.016/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
50% Call Center Services30% Answering services50% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
31.3/40.017.6/20 Reviews8.4/10 Clients & Experience5.2/10 Market PresenceService focus
100% Call Center Services34% Answering services -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
29.5/40.015.6/20 Reviews9.7/10 Clients & Experience4.3/10 Market PresenceService focus
50% Call Center Services50% Answering services50% Other -
Undisclosed< $25 / hr250 - 999Bernards, NJ
Ability to deliver
27.1/40.016/20 Reviews7.4/10 Clients & Experience3.7/10 Market PresenceService focus
75% Call Center Services50% Answering services25% Other -
$50,000+< $25 / hr1,000 - 9,999Duluth, GA
Ability to deliver
28.9/40.016.2/20 Reviews8.7/10 Clients & Experience4/10 Market PresenceService focus
15% Call Center Services35% Answering services85% Other -
UndisclosedUndisclosed50 - 249Margate, FL
Ability to deliver
26.9/40.015.4/20 Reviews7.4/10 Clients & Experience4.1/10 Market PresenceService focus
60% Call Center Services75% Answering services40% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30/40.016/20 Reviews9.6/10 Clients & Experience4.4/10 Market PresenceService focus
10% Call Center Services50% Answering services90% Other -
$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Ability to deliver
26.2/40.014.6/20 Reviews7.3/10 Clients & Experience4.3/10 Market PresenceService focus
50% Call Center Services67% Answering services50% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
20% Call Center Services30% Answering services80% Other -
$50,000+Undisclosed1,000 - 9,999Margate, FL
Ability to deliver
26.8/40.014.6/20 Reviews6.9/10 Clients & Experience5.3/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$1,000+< $25 / hr1,000 - 9,999Encinitas, CA
Ability to deliver
25.4/40.013/20 Reviews8.8/10 Clients & Experience3.7/10 Market PresenceService focus
25% Call Center Services35% Answering services75% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
25.3/40.015/20 Reviews5.9/10 Clients & Experience4.5/10 Market PresenceService focus
80% Call Center Services50% Answering services20% Other -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
26.3/40.017.2/20 Reviews3.9/10 Clients & Experience5.2/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
UndisclosedUndisclosed50 - 249Butler, NJ
Ability to deliver
26.5/40.016/20 Reviews5.7/10 Clients & Experience4.9/10 Market PresenceService focus
90% Call Center Services56% Answering services10% Other -
UndisclosedUndisclosed10 - 49Lake Hallie, WI
Ability to deliver
26.2/40.015.8/20 Reviews6.5/10 Clients & Experience3.9/10 Market PresenceService focus
90% Call Center Services67% Answering services10% Other -
$1,000+< $25 / hr1,000 - 9,999Lewisville, TX
Ability to deliver
27.4/40.015.6/20 Reviews7.4/10 Clients & Experience4.4/10 Market PresenceService focus
10% Call Center Services100% Answering services90% Other -
UndisclosedUndisclosed50 - 249Gastonia, NC
Ability to deliver
24.3/40.015/20 Reviews5.2/10 Clients & Experience4.1/10 Market PresenceService focus
50% Call Center Services78% Answering services50% Other -
Undisclosed< $25 / hr50 - 249Salt Lake City, UT
Ability to deliver
26.2/40.014.6/20 Reviews7.1/10 Clients & Experience4.5/10 Market PresenceService focus
100% Call Center Services50% Answering services -
UndisclosedUndisclosed10 - 49Columbus, GA
Ability to deliver
27/40.016.2/20 Reviews6.9/10 Clients & Experience3.9/10 Market PresenceService focus
100% Call Center Services50% Answering services
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Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
U.S. Answering Services FAQs
A U.S.-based partner can represent your brand with clear, culturally aligned communication and rapid response across all four U.S. time zones. Many teams are trained on compliance frameworks such as HIPAA, PCI-DSS, SOC 2, and TCPA, which is critical for healthcare, financial services, and sensitive customer data.
Furthermore, you’ll also find deeper specialization by vertical, plus easier collaboration during business hours, transparent pricing in USD, and shorter onboarding timelines.
Pricing varies because of factors like volume, complexity, and coverage hours. On Clutch, the typical ranges include:
- Per-minute: $0.80 – $1.60+ per live agent minute
- Monthly plans: $75 – $600+ for bundled minutes; overages billed per minute
- Virtual receptionist service: $250 – $1,500+ per month, depending on call volume and integrations
- One-time fees: $0 – $150+ for setup, scripting, and integrations
- Premiums: 10% – 25% uplift for 24/7 answering service, holidays, or bilingual lines
Ask about billing increments (e.g., 6-second vs. 60-second rounding), included reporting, and whether after-hours or weekend rates differ.
Most answering service providers support a broad mix of B2B and B2C sectors. While exploring your options, you’ll find specialists in verticals like:
- Healthcare and medical groups
- Legal services
- Property management and home services
- E-commerce and retail
- Financial services and insurance
- SaaS and technology
- Real estate, education, nonprofit, and public sector hotlines
Start by defining your requirements, objectives, and call profile. Then, carefully evaluate the following factors:
- Call types – new sales, support triage, emergency dispatch, scheduling, payment capture
- Coverage – business hours vs. 24/7; seasonal peaks; holidays
- Tools – required integrations (CRM, ATS, EMR/EHR, help desk, calendars)
- Compliance – HIPAA/BAA, PCI, SOC 2, TCPA; recording and retention policies
- Team model – shared vs. dedicated agents; bilingual or Spanish-first lines
Narrow your options by considering other variables like call scripting expertise, QA processes, and SLAs. Explore Clutch’s directories and leverage the filters we’ve prepared to help guide your search for the ideal partner.
- Opaque billing – large rounding increments, hidden fees, unclear overage rates
- Limited transparency – no access to call recordings/transcripts or real-time dashboards
- Weak compliance posture – unwilling to sign a BAA, unclear data handling, no SOC/PCI evidence
- Script rigidity – inability to customize workflows, poor escalation logic
- Staffing instability – high agent turnover, inconsistent training, no QA framework
- SLA gaps – vague speed-to-answer targets, minimal after-hours coverage, no disaster recovery plan
- Pushy contracts – long lock-ins without a trial or performance outs
Doing your due diligence thoroughly mitigates risks and prevents unnecessary headaches. Make sure you’re paired with a team that has a proven track record to back up their promises.