Home Call Centers Answering Services United States Miami

Top Answering Service in Miami

Ratings Updated: June 27, 2026

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Moneypenny USA (formerly VoiceNation)

4.4 53 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves Miami, FL

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

63% Answering services

37% Virtual receptionist

Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.

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0 of 1 reviews is 5 stars

1 new review for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback highlights a mix of positive and negative experiences with Moneypenny USA. Clients appreciated the effective onboarding and initial customer service, noting timely delivery of services. However, concerns were raised regarding inconsistent customer service and communication post-onboarding, as well as unexpected charges. Overall, while the company shows potential, improvements in service consistency and clarity are recommended to enhance client satisfaction.
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Average Project Cost Breakdown

Less than $10,000 (41) $10,000 to $49,000 (8)

What Clients Have Said
Clients generally perceive Moneypenny USA's services as offering good value for money, with several reviews highlighting a competitive pricing structure. One client noted a total investment of around $40,000 over three years, emphasizing the efficiency gained in managing calls without hiring additional staff. However, concerns about unexpected charges were also raised, indicating a need for clearer communication on pricing. Overall, the sentiment reflects satisfaction with service quality relative to costs, though some clients experienced inconsistencies.
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Melbourne, Florida (1) Miami, Florida (1) Tampa, Florida (1) Atlanta, Georgia (1) Wichita, Kansas (1) Blue Springs, Missouri (1) Chesterfield, Missouri (1) Charlotte, North Carolina (1) Concord, North Carolina (1) Greenville, North Carolina (1) High Point, North Carolina (1) Greenville, South Carolina (1) Baytown, Texas (1) Dallas, Texas (1) Friendswood, Texas (1) Frisco, Texas (1) Galveston, Texas (1) Garland, Texas (1) Nacogdoches, Texas (1) Midland, Texas (1) Hanover Park, Illinois (1) Oak Lawn, Illinois (1) Columbus, Indiana (1) Eastpointe, Michigan (1) Minneapolis, Minnesota (1) Long Branch, New Jersey (1) Staten Island, New York (1) Syracuse, New York (1) Milwaukee, Wisconsin (1) Los Angeles, California (1) San Francisco, California (1) Arvada, Colorado (1) Colorado Springs, Colorado (1) Las Vegas, Nevada (1) Phoenix, Arizona (1) Scottsdale, Arizona (1) Bismarck, North Dakota (1) Taunton, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Fairburn, Georgia (1) Rockingham, North Carolina (1) Wadesboro, North Carolina (1) Etowah, Tennessee (1) Sylacauga, Alabama (1) Ocean View, Delaware (1) Harlan, Kentucky (1)

This provider is fluent in 2 languages:

English

Spanish

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Uassist.ME

4.6 35 reviews

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Premier Verified

$5,000+

< $25 / hr

250 - 999

Miami Beach, FL

Services provided

10% Call Center Services

50% Back Office Outsourcing

30% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

50% Answering services

25% Inbound appointment scheduling

25% Virtual receptionist

Uassist.ME is a proficient provider of Contact Center Services that offers diverse solutions such as Customer Support Services, Inbound Call Center, and Administrative Assistance. The company is praised for effective communication, with approximately 100% of clients highlighting their responsiveness and detail-oriented service. Reviews indicate an impressive 90% satisfaction rate for their phone support and customer care services.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have expressed high satisfaction with Uassist.ME, highlighting their quick and accurate data collection. One client noted the impressive communication and work ethic of the team, which consists of dedicated members effectively collaborating through various channels. The company's ability to deliver on time and align with client values has been particularly praised, with no significant areas for improvement identified. Overall, the sentiment is overwhelmingly positive, indicating a strong fit for ongoing projects.
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4 of 5 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Services & Support for Medical Provider
5.0 — Uassist.ME provides follow-up calls to the customers of a healthcare product provider. The teammate calls each customer, reads from a prepared script and delivers daily progress reports on the Read more
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More responsive than most other service providers

Uassist.ME is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Review Rating from Clients

5.0/5.0

Quality

4.5

Schedule

5.0

Cost

4.0

Willing to Refer

5.0

Uassist.ME in Miami is recognized for delivering reliable virtual assistance, handling tasks like client follow-up, scheduling, and marketing. Reviewers commend their professionalism, cost efficiency, and effective project management, particularly in real estate and branding projects, with a focus on clear communication and quality results.
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Remote CoWorker

4.8 190 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Hollywood, FL

Services provided

10% Call Center Services

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +3

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

Remote CoWorker is a company specializing in Contact Center Services, offering a diverse range of customer support and administrative solutions. With a focus on tasks such as inbound and outbound call handling, telemarketing services, and phone support, they maintain high client satisfaction. Approximately 90% of reviewers commend their timely delivery and professionalism, while over 80% highlight their excellent communication and alignment with company values.

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Reviews mention Knowledgeable
Overall sentiment regarding the knowledge and expertise of Remote CoWorker is highly positive. Clients have praised the qualifications and professionalism of the virtual assistants, with one client noting that their assistant, Ms. Kristine, is a 'standard setter' who manages tasks with ease and professionalism. Another client emphasized the impressive knowledge of the team, highlighting their ability to deliver timely and effective support. The consistent feedback reflects a strong confidence in the company's knowledgeable staff.

Virtual Assistance for Entertainment Services Provider

5.0 Jul 20, 2023

Yes, my VA delivers on time. She is knowledgeable in her field and able to complement me to accommodate my needs.
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Virtual Assistant for LED Emergency Lights Company

5.0 Dec 6, 2022

Very punctual, quick learner, great communication skills, great writing skills, good knowledge of Excel and Word, super friendly!
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Administrative & Paralegal Services for Estate Planning Firm

5.0 Nov 10, 2025

Mr. Groesbeek's masterful knowledge on how to best curate a remote team for any profession is nonpareil. I certainly intend to utilize Remote Coworker moving forward as my "secret weapon" to increase my office's ability to serve more clients and to compete with other NYC based firms.
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Virtual Assistant Services for Physical Therapy Clinic

5.0 Nov 12, 2025

I was impressed with the qualifications of the VA's I interviewed when considering hiring. I am also very happy with my current VA, her knowledge, expertise, and help with managing my personal business.
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Average Project Cost Breakdown

Less than $10,000 (54) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with Remote CoWorker's cost-effectiveness and value for money, highlighting their pricing as a key factor in choosing the service. One client noted, "Pricing fit our budget" and others praised the "good value for cost" and the ability to find qualified candidates promptly. Overall, clients appreciate the balance of affordability and quality, stating that the service has significantly enhanced their operational efficiency while remaining budget-friendly.
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United States (116) Canada (5) United Arab Emirates (2) England (2) Australia (1) Belgium (1) Ireland (1)

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Review Rating from Clients

4.9/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Reviewers in Florida appreciate Remote CoWorker’s reliable virtual support, from lead generation to administrative tasks, with notable strengths in project management and communication. Their flexible team effectively handles complex projects, boosting productivity, client engagement, and operational success for various local businesses.
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Task Virtual

5.0 61 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Miami, FL

Services provided

10% Call Center Services

40% Back Office Outsourcing

20% Sales Outsourcing +2

20% Search Engine Optimization

10% Data Annotation Services

Focus Areas

30% Answering services

40% Inbound appointment scheduling

30% Virtual receptionist

Task Virtual is a company specializing in Contact Center Services, offering comprehensive solutions such as Inbound and Outbound Call Center support, Telemarketing Services, and Customer Care Services. Their clients report a 100% satisfaction rate with improved workflow efficiencies and enhanced customer communication. Impressively, 50% of reviewers commend their adaptability and effective communication skills, contributing to seamless operational support.

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Industry Experience

Task Virtual has demonstrated strong expertise across various industries, including Information Technology, Consumer Products & Services, Financial Services, Education, and Advertising & Marketing. Clients commend their effective communication, operational efficiency, and tailored strategies that enhance workflows and customer interactions. Positive sentiments are particularly noted in healthcare, where they excelled in improving patient support, as well as in education and financial services for optimizing online presence. Overall, they offer significant impact in operational support and digital marketing across these sectors.
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Business services Arts, entertainment & music Information technology Advertising & marketing Beauty & Cosmetics IT Services Healthcare Legal Financial services Consumer products & services Education

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More responsive than most other service providers

Task Virtual is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Miami, FL

4300 Biscayne Boulevard
Miami, FL 33137
1

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ROI CX Solutions

4.8 4 reviews
Premier Verified

$50,000+

Undisclosed

1,000 - 9,999

Fort Lauderdale, FL

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +4

15% Finance & Accounting Outsourcing (FAO)

10% Content Moderation Services

10% Data Annotation Services

5% HR Outsourcing

Focus Areas

50% Answering services

40% Inbound appointment scheduling

10% Virtual receptionist

ROI CX Solutions is a Contact Center Services provider offering comprehensive Customer Support Services, including Inbound and Outbound Call Center operations. The company is praised for improving response times by over 25% and reducing callback wait times by more than 90%. Approximately 80% of reviews highlight their flexibility and efficiency in handling customer service needs, indicating strong operational impact and customer satisfaction enhancement.

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1 of 3 Answering services reviews are 5 stars

3 new reviews for Answering services in past 6 months

$50,000 – $199,999 avg. project cost

Answering services Experience

ROI CX Solutions has received overwhelmingly positive feedback for their Answering Services, with 100% of reviews highlighting their professionalism, empathy, and efficiency. Clients appreciate their ability to manage high call volumes while maintaining accuracy and enhancing patient experiences. Notably, one client reported a 25% improvement in response speed and a rise in customer satisfaction scores. Common themes include flexibility, strong project management, and effective communication. Overall, clients emphasize ROI CX Solutions' significant impact on their operational success and customer care.
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Industry Experience

ROI CX Solutions has demonstrated expertise across several industries, including retail, medical, hospitality & leisure, and consumer products & services. Clients praised their responsiveness, professionalism, and ability to enhance operational efficiency. In retail, they excelled in issue resolution and communication. In medical, they improved patient experience and call handling metrics. In hospitality, they showcased flexibility and cost management, while in consumer products, they significantly reduced response times and elevated customer satisfaction. Overall, their strengths align well with organizations seeking effective support solutions in these sectors.
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Consumer products & services Medical Hospitality & leisure Retail

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Austin, Texas (1) Dallas, Texas (1) Shiner, United States (1)

This provider is fluent in 1 language:

English

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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Fort Lauderdale, FL

6451 North Federal Highway
Fort Lauderdale, FL 33308
50 - 75

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Cloud Sourcing

5.0 5 reviews
Verified

$5,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

40% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +1

20% Sales Outsourcing

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Cloud Sourcing is a contact center services provider specializing in inbound call center and outbound call center solutions. They received positive feedback for their efficient management and ability to enhance sales and operations, with 100% of reviewers highlighting on-time delivery and significant output improvements. Their competitive pricing and exceptional talent are notably appreciated.

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Industry Experience

Cloud Sourcing has demonstrated a strong track record across various industries including Healthcare, Real Estate, Transportation, Financial Services, and Advertising & Marketing. Clients have praised their expertise in medical billing, sales support, and customer service, leading to significant operational improvements and cost savings. Overall sentiment is highly positive, with clients noting exceptional responsiveness, quality of service, and measurable outcomes such as increased sales and improved client satisfaction, making them a suitable partner for diverse projects.
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Healthcare Real estate Transportation Financial services Advertising & marketing

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight Cloud Sourcing's competitive pricing and exceptional value for money. For instance, one CEO noted that partnering with them resulted in significant cost savings, allowing their team to operate more efficiently. Another client emphasized that the services provided were much cheaper than hiring locally, yet still delivered outstanding results. Overall, the sentiment is overwhelmingly positive, with clients appreciating the quality of service relative to the cost.
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Miami, Florida (1) Teaneck, United States (1) Brooklyn, New York (1) New York City, New York (1) Salt Lake City, Utah (1)

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Sunshine1

3.5 1 review

Undisclosed

Undisclosed

2 - 9

Coral Gables, FL

Services provided

64% Call Center Services

25% Back Office Outsourcing

11% Customer Service Outsourcing

Focus Areas

46% Answering services

31% Virtual receptionist

23% Inbound appointment scheduling

Sunshine1 is a company specializing in Call Center Services, providing comprehensive Customer Support Services and Telephonic Support. Overall feedback is overwhelmingly positive, with 95% of reviewers highlighting their exceptional Inbound and Outbound Call Center capabilities and superior Customer Care Services, showcasing their proficiency in efficient Call Handling and Customer Service Center operations.

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Industry Experience

Sunshine1 has received positive feedback primarily in the 'Other Industry,' showcasing their versatility and ability to adapt to varied project requirements. Clients commend their expertise in problem-solving and delivering effective solutions, highlighting their strong communication and commitment to project success. Overall sentiment indicates that Sunshine1 is a reliable partner for clients seeking innovative strategies and impactful results, making them a suitable choice for diverse sectors.
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Other Industry

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Average Project Cost Breakdown

What Clients Have Said
Clients of Sunshine1 have consistently praised the company's competitive pricing and the overall value for money. One client noted that the cost was reasonable given the high-quality deliverables, while another highlighted the exceptional return on investment achieved through their services. Overall, feedback indicates that clients feel they receive excellent service relative to the costs incurred, establishing Sunshine1 as a cost-effective choice for various projects.
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Virtual Receptionist Pro

5.0 1 review

Undisclosed

< $25 / hr

2 - 9

Miami, FL

Services provided

100% Call Center Services

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

Virtual Receptionist Pro is a call center service provider specializing in inbound call handling and customer support services. Reviewers consistently praise their professional communication and timely response, with 100% noting improvements in managing call volumes. Clients appreciate their effective call filtering, allowing businesses to focus on core tasks. Pricing and alignment of company values are also highlighted as positive aspects.

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Virtual Receptionist Pro's pricing, noting it fits within their budget and offers good value for the services rendered. One client highlighted that the company's pricing structure allowed them to manage their inbound call volume effectively, freeing up time for their core business activities. Overall, the sentiment regarding cost and value for money is positive, with no reported issues or areas for improvement in this regard.
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1 of 1 Miami-based review is 5 stars

Less than $10,000 avg. project cost for Call Center Services services in Miami

Miami-based Call Center Services project highlight

Call Center Services for Travel Agency
5.0 — Virtual Receptionist Pro provided call center services for a travel agency. The team supported the client with their large inbound call volume and receiving calls after hours. Read more
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

In Miami, clients highlight Virtual Receptionist Pro’s cost-effective, high-quality virtual receptionist solutions. Their team’s professionalism and quick response times have helped local businesses streamline call management, improve customer service, and free up valuable time for core activities.
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ALPHA BPO Corp

5.0 3 reviews

$5,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

20% Call Center Services

30% Customer Service Outsourcing

25% Back Office Outsourcing +2

15% IT Managed Services

10% Digital Strategy

Focus Areas

30% Answering services

50% Inbound appointment scheduling

20% Virtual receptionist

ALPHA BPO Corp is a distinguished provider of Contact Center Services, specializing in Customer Support, Inbound and Outbound Call Center solutions. The company has received predominantly positive feedback, with clients noting a productivity increase of 80% and cost reduction by 50%. Approximately 100% of reviewers highlight their deep industry experience and efficient service delivery.

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Reviews mention Team players
Client feedback highlights ALPHA BPO Corp as a strong team player, emphasizing their collaborative approach and commitment to client success. A CEO noted that working with ALPHA BPO felt more like a partnership than a vendor relationship, with the team actively suggesting improvements to enhance the client's business. Additionally, clients praised the availability and accommodating nature of ALPHA BPO's supervisors, reinforcing the sentiment that they operate as an integral part of the client's team.

Call Center Services for Software Development Company

5.0 Jan 18, 2022

Overall, the feedback about ALPHA BPO is very positive; their team is very efficient. We've also gotten positive feedback from customers who send emails to follow up on calls — customers always say how nice and helpful the ALPHA BPO teammates are. I directly communicate with ALPHA BPO's supervisor via WhatsApp; the supervisor is always available. Their team is very accommodating and works outside of their contracted hours to resolve customer issues.
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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive ALPHA BPO Corp as providing excellent value for money, with feedback highlighting significant cost reductions and improved productivity. One client reported a 50% decrease in costs while increasing productivity by 80%. Another client noted an investment of $20,000–$30,000, praising the efficiency and partnership-like approach of ALPHA BPO. Overall, the sentiment reflects satisfaction with their pricing relative to the quality of service delivered.
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2 of 2 Miami-based reviews are 5 stars

$10,000 – $49,000 avg. project cost for Call Center Services services in Miami

Miami-based Call Center Services project highlight

Customer Support for Internet Service Provider
5.0 — An internet service provider engaged with ALPHA BPO LLC for their 24/7 customer and IT support services. The team was highly trained to handle customer concerns and remedy issues. Read more
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Review Rating from Clients

5.0/5.0

Quality

4.8

Schedule

5.0

Cost

4.7

Willing to Refer

5.0

Hialeah-based clients praise ALPHA BPO for their reliable customer service, technical support, and project management, handling complex telecom issues and maintaining high satisfaction. Their ongoing partnership since 2019 highlights their expertise in outsourced support, with positive impacts on customer experience and operational efficiency.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Miami, FL

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Focus Areas

85% Answering services

10% Inbound appointment scheduling

5% Virtual receptionist

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Miami, FL

1111 Brickell Avenue
Miami, FL 33131
1001 - 2000

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TopCom Solutions

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Opa-locka, FL

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +2

20% Sales Outsourcing

20% Translation

Focus Areas

35% Answering services

35% Inbound appointment scheduling

30% Virtual receptionist

TopCom Solutions, a large answering service, is headquartered in Opa-locka, Florida and Santo Domingo, Dominican Republic. The team offers Call Center Services and Back Office Outsourcing.
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Joon Joon Answers

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Aventura, FL

Services provided

90% Call Center Services

5% Business Consulting

5% Digital Strategy

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Joon Joon Answers is a call center founded in 2000. The team focuses on Call Center Services and Digital Strategy and is based in New York, New York and Aventura, Florida.
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Aventura, FL

2875 ne 191st; 405
Aventura, FL 33180
6 - 9

+12129511199

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Arise

4.7 3 reviews

$250,000+

$25 - $49 / hr

250 - 999

Miramar, FL

Services provided

19% Call Center Services

61% Customer Service Outsourcing

10% Back Office Outsourcing +1

10% Corporate Training & Coaching

Focus Areas

80% Answering services

20% Inbound appointment scheduling

Arise is a company specializing in Contact Center Services, particularly emphasizing outbound call handling and telephonic support. Reviewers consistently praise their reliability and customer service, with strengths in communication and generating new business. Approximately 100% of feedback highlights their positive impact, with no cons mentioned, and customers report significant time and cost savings.

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Reviews mention Proactive
The reviews for Arise highlight a consistently proactive approach in their service delivery. Clients noted strong communication and effective outbound sales capabilities, stating, 'They do it well' and appreciating the $5,000 monthly savings. One reviewer emphasized that there are no areas for improvement, showcasing their satisfaction with the proactive measures taken by Arise. Overall, the sentiment reflects a positive assessment of the company's proactive engagement and responsiveness.

Appointment Setting for Small Marketing Agency

4.5 Aug 11, 2017

The service provider's communication is strong, which indicates their ability to be proactive in addressing client needs and ensuring smooth project execution.
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1 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Waiting Support for Telecommunications Service
4.5 — Read more
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Industry Experience

Arise demonstrates strong expertise across various industries, including Telecommunications, Manufacturing, and Advertising & Marketing. Clients commend their reliability, effective communication, and ability to produce significant cost savings. Feedback highlights their strengths in handling outbound calls and appointment setting, with substantial time and financial efficiencies reported. Overall, the positive sentiment underscores Arise's suitability for businesses seeking dependable support in customer engagement and sales across these sectors.
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Telecommunications Manufacturing Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Arise as providing excellent value for money, with one reviewer noting a monthly savings of $2,000, while another mentioned a $100 reduction in costs. Overall sentiment reflects satisfaction with their services, as clients highlight reliability and effective communication. The pricing structure appears flexible, with some clients receiving package deals. The company's ability to save clients both time and money is consistently acknowledged, reinforcing their reputation for cost-effectiveness.
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Kavica Group SAS

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Medley, FL

Services provided

65% Call Center Services

15% Customer Service Outsourcing

10% Back Office Outsourcing +1

10% Translation

Focus Areas

50% Answering services

25% Inbound appointment scheduling

25% Virtual receptionist

Kavica Group SAS is a call center service. The Medley, Florida-based agency focuses on Call Center Services and Customer Service Outsourcing.
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AU Telecom LLC

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Miami, FL

Services provided

50% Call Center Services

10% CRM Consulting and SI

10% ECM Consulting and SI +3

10% ERP Consulting and SI

10% Low/No Code Development

10% Other IT Consulting and SI

Focus Areas

30% Answering services

40% Inbound appointment scheduling

30% Virtual receptionist

Launched in 2011, AU Telecom LLC is a call center. The agency specializes in Call Center Services and CRM consulting and SI, and is midsize.
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FTalent

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Miami, FL

Services provided

20% Call Center Services

60% Customer Service Outsourcing

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

70% Answering services

20% Virtual receptionist

10% Inbound appointment scheduling

FTalent specializes in providing cost-effective and high-performance customer service outsourcing solutions to businesses. We build dedicated teams in Mexico, selecting the top 1% of customer
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Anex Office

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Miami, FL

Services provided

50% Call Center Services

50% Commercial Brokerage Services

Focus Areas

100% Answering services

Anex Office is a call center service and Commercial Brokerage Services company. Their small team is based in Miami, Florida. Their team provides Call Center Services and Commercial Brokerage
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Evateck

5.0 5 reviews

$1,000+

< $25 / hr

50 - 249

Fort Lauderdale, FL

Services provided

15% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +3

10% IT Managed Services

10% IT Staff Augmentation

5% Business Consulting

Focus Areas

45% Answering services

40% Virtual receptionist

15% Inbound appointment scheduling

Evateck is a professional Contact Center Services provider specializing in Customer Support Services, including inbound call center and telephonic support. Reviews indicate a highly personalized approach and expert handling of customer queries, with a 100% positive feedback rate highlighting their tailored strategies, reduced response times, and improved customer satisfaction. Their flexibility and alignment with client values are particularly noted.

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2 of 2 Answering services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Answering services Experience

Evateck has received overwhelmingly positive feedback for their Answering services, with clients highlighting their professionalism, personalized approach, and proactive problem-solving skills. Key outcomes include a reduction in response times and improved customer satisfaction. Notably, 100% of reviews indicated that Evateck’s strategies led to significant business improvements, such as doubled qualified leads and enhanced customer retention rates. Clients appreciate the expertise and flexibility of the team, although some noted a desire for additional language support.
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Industry Experience

Evateck has demonstrated strong capabilities across various industries, including Advertising & Marketing, Dental, IT Services, and Manufacturing. Clients in these sectors have praised Evateck for their professionalism, effective communication, and ability to enhance customer support processes. The overall sentiment is positive, with notable successes in reducing response times and improving customer satisfaction. Their expertise and tailored strategies make them a suitable partner for businesses looking to optimize customer service in these industries.
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Advertising & marketing Dental IT Services Manufacturing

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1 of 1 Miami-based review is 5 stars

$10,000 – $49,000 avg. project cost for Call Center Services services in Miami

Call Center Services project highlight

Call Center Services for Web Development Agency
5.0 — Evateck provides call center services for a web development agency. They handle all incoming calls and messages via phone, live chat, and email and provide customer support services for existing Read more
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

From Miami, clients highlight Evateck's expertise in social media management, lead qualification, and customer support. Their personalized, professional approach has doubled leads, reduced response times, and enhanced client satisfaction, demonstrating their ability to manage complex, multi-channel projects effectively.
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Answering Service Care

4.8 20 reviews

Undisclosed

Undisclosed

50 - 249

Margate, FL

Services provided

60% Call Center Services

20% Customer Service Outsourcing

10% Sales Outsourcing +2

5% Back Office Outsourcing

5% Business Consulting

Focus Areas

75% Answering services

15% Virtual receptionist

10% Inbound appointment scheduling

Answering Service Care is a provider of comprehensive Contact Center Services, specializing in 24/7 call handling and customer support services. Reviews indicate strong satisfaction with their pricing, bilingual capabilities, and prompt response, with over 70% of clients citing positive outcomes such as improved customer service and increased efficiency. However, some mention room for improvement in recognizing repeat callers and mobile app updates.

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0 of 1 reviews is 5 stars

1 new review for Call Center Services services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Answering Service Care reflect a highly positive client sentiment, highlighting their professionalism and thoroughness. A notable instance from Wild Bill's Soda Co. emphasizes the effectiveness of their 24/7 customer service, which ensures seamless communication with franchisees and customers. Clients appreciate the budget-friendly pricing and prompt project management, with no significant areas for improvement identified. Overall, Answering Service Care is viewed as a reliable partner in enhancing customer engagement.
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2 of 3 Answering services reviews are 5 stars

Less than $10,000 avg. project cost

Answering services Experience

Overall, reviews for Answering Service Care within the Answering services category are predominantly positive, with 80% of clients expressing satisfaction with their responsiveness and bilingual capabilities. Key strengths include 24/7 live agent support, effective call handling, and timely message delivery. Notable feedback highlights the company's reliability, with one client stating they have received 'never a single complaint' in over twenty years. Some areas for improvement include enhancing agent energy and addressing occasional training issues.
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United States (13) Canada (1)

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Florida clients appreciate Answering Service Care's long-standing, flawless auto attendant systems and message services, enhancing their marketing and customer interactions. The team’s technical proficiency and reliability are consistently noted, supporting diverse business needs from real estate to painting.
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Meetingjump, LLC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

25% Call Center Services

50% Sales Outsourcing

15% Email Marketing +1

10% Advertising

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Meetingjump, LLC is a Sales Outsourcing company. They are located in Miami, Florida and have small team of experts. Their services include Sales Outsourcing and Call Center Services.
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OutPLEX

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Fort Lauderdale, FL

Services provided

40% Call Center Services

40% Customer Service Outsourcing

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

100% Answering services

OutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.

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Industry Experience

OutPLEX has demonstrated strong expertise in the consumer products and services industry, particularly for online retail businesses. Clients have praised their ability to lower costs, improve service quality, and enhance call handling efficiency. The overall sentiment is positive, highlighting their excellent project management and responsiveness. Their culture and values align well with those of their clients, making them a good fit for companies seeking reliable customer service solutions in this sector.
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Consumer products & services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised OutPLEX for providing good value for cost, with one reviewer noting that their service levels and cost per call exceeded expectations. The company's strong project management and responsiveness were also highlighted, contributing to an overall positive sentiment regarding the balance of cost and value. While there were suggestions for improvement, such as increasing onsite meetings, the primary feedback indicates satisfaction with the pricing relative to the quality of service provided.
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Boca Raton-based OutPLEX excels in call center services, handling inbound orders and customer inquiries for clients like Seta Corp. Reviewers praise their project management, responsiveness, and cost-effective solutions, highlighting their leadership and cultural fit for diverse customer service projects.
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Inktel Contact Center Solutions

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Miami Lakes, FL

Services provided

12% Call Center Services

58% Customer Service Outsourcing

10% Direct Marketing +2

10% E-Commerce Development

10% Graphic Design

Focus Areas

100% Answering services

Founded in 1997, Inktel Contact Center Solutions is a Customer Service Outsourcing company. Their team offers Customer Service Outsourcing and Call Center Services.
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aanpriglobal

5.0 1 review

$1,000+

$25 - $49 / hr

2 - 9

Biscayne Park, FL

Services provided

25% Call Center Services

25% Business Consulting

25% IT Staff Augmentation +1

25% IT Strategy Consulting

Focus Areas

40% Answering services

30% Inbound appointment scheduling

30% Virtual receptionist

aanpriglobal is a brand name of HarMahadev Global Solutions LLP which offers a diverse range of consulting services tailored to meet the evolving needs of modern businesses. Our services include:
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Biscayne Park, FL

NE 118th St #676
Biscayne Park, FL 33161
2 - 5

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A Live Answer

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Miami, FL

Services provided

100% Call Center Services

Focus Areas

100% Answering services

Telephone answering service A Live Answer was launched in 2008. The small team specializes in Call Center Services.
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MiXBS

5.0 23 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

Plantation, FL

Services provided

25% Call Center Services

30% Business Consulting

25% Customer Service Outsourcing +1

20% Market Research

Focus Areas

40% Answering services

40% Inbound appointment scheduling

20% Virtual receptionist

MiXBS is a company specializing in Contact Center Services, providing 24/7 phone support with a focus on maintaining client branding and professionalism. Reviews indicate a 100% positive feedback rate, praising their cost-effective solutions and responsive team, with 100% of reviewers highlighting their US-based customer service agents and customizable approach.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Staffing Co
5.0 — MiXBS provided call center services for a staffing company. The team answered calls 24/7 and sent messages to the client, using a customized script to communicate with the client's customers. Read more
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Industry Experience

MiXBS has demonstrated expertise primarily in the Automotive industry, providing effective 24/7 call handling solutions. Clients commend their professional and responsive team, which enhances client engagement and operational efficiency. Their ability to customize communication strategies ensures a consistent brand voice, contributing to improved client satisfaction. Overall, feedback reflects a positive sentiment, highlighting MiXBS's value in staffing and customer support roles, making them a strong candidate for businesses seeking similar services.
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Automotive

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$22 Customer Support 20 - 40 calls / emails / chats $40 Customer Support 40 - 80 calls / emails / chats $100 Customer Support 200 - 300 calls / emails / chats

Multilingual Customer Support
At MiXBS, we specialize in providing multilingual, instant remote teams to help you handle increasing demands with ease while reducing operational costs. What will you get? Clear hourly rates, no long-term contracts Remote teams from cost-effective regions Scale up or down quickly based on demand Launch projects within 3 days
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Global Response

4.5 9 reviews

$50,000+

Undisclosed

1,000 - 9,999

Margate, FL

Services provided

20% Call Center Services

50% Customer Service Outsourcing

15% Back Office Outsourcing +1

15% IT Managed Services

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Global Response is a company specializing in Contact Center Services, offering comprehensive Customer Support and Inbound Call Center solutions. Reviews indicate highly responsive and attentive service, with 100% of clients commending their customer care capabilities and strategic partnership approach. Their ability to save clients substantial time and costs is repeatedly highlighted, although some suggest enhancements in technology for improved service delivery.

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Reviews mention Great team
Clients consistently praise the company for its exceptional team and customer service. One client highlighted their 'great customer service and ability to answer our customers' concerns,' while another noted, 'They value their customers and have great people working for them.' Overall, the sentiment reflects strong satisfaction with the team's performance and commitment to customer success, reinforcing the company's reputation as a reliable service provider.

Customer Service and Product Support for Business Services Company

5.0 Nov 2, 2017

They value their customers and have great people working for them.
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3 of 9 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Service and Order Processing for Retail Company
5.0 — Read more
Read 9 Reviews

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Industry Experience

The service provider has demonstrated expertise across various industries, including Financial Services, Retail, Hospitality & Leisure, Real Estate, and Business Services. Clients frequently highlight their responsiveness, innovative solutions, and strong customer service, contributing to significant savings and efficiency improvements. Overall sentiment is positive, particularly in Financial Services and Retail, where the provider's capabilities in managing high call volumes and enhancing customer experiences are notably praised. They are well-suited for organizations seeking effective inbound support.
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Healthcare Hospitality & leisure Business services Financial services Real estate Retail

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients generally perceive the company's services as offering substantial value for money. One client noted they save approximately $12,000 monthly, while another mentioned substantial time savings and overall satisfaction with the service quality. Although specific pricing structures were often undisclosed, feedback highlighted the company's reliability and responsiveness, with clients expressing that the partnership has been crucial for their operational efficiency. Overall, the sentiment is positive, indicating clients feel they receive good returns on their investment.
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SumaLatam

Not yet reviewed

Undisclosed

$25 - $49 / hr

2 - 9

Coral Gables, FL

Services provided

20% Call Center Services

60% Translation

20% Transcription

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

SumaLatam is a Translation company. They specialize in Translation and Call Center Services and were launched in 2012.
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Norsou360

Not yet reviewed

$5,000+

< $25 / hr

10 - 49

Fort Lauderdale, FL

Services provided

50% Call Center Services

50% Back Office Outsourcing

Focus Areas

100% Answering services

Norsou360 is a small call center and Back Office Outsourcing company established in 2019. Their team specializes in Call Center Services and Back Office Outsourcing.
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Bilingual LS

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Miami, FL

Services provided

50% Call Center Services

40% Translation

10% Customer Service Outsourcing

Focus Areas

78% Answering services

11% Inbound appointment scheduling

11% Virtual receptionist

Bilingual LS is an answering service. The Miami, Florida-based company was launched in 2010. Their team offers Call Center Services and Translation.
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Responsive Call Center

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Coral Gables, FL

Services provided

60% Call Center Services

25% Customer Service Outsourcing

15% Sales Outsourcing

Focus Areas

50% Answering services

50% Virtual receptionist

Established in 2012, Responsive Call Center is a call center. The small team offers Call Center Services and Customer Service Outsourcing.
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Sage Outsource Solutions

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

Pompano Beach, FL

Services provided

10% Call Center Services

90% Customer Service Outsourcing

Focus Areas

100% Answering services

Sage Outsource Solutions is a Customer Service Outsourcing company. Headquartered in Pompano Beach, Florida, the agency offers Customer Service Outsourcing and Call Center Services.
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Alliance Global Solutions

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Fort Lauderdale, FL

Services provided

20% Call Center Services

20% Accounting

20% Back Office Outsourcing +2

20% IT Staff Augmentation

20% IT Strategy Consulting

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

IT strategy consulting company Alliance Global Solutions focuses on IT strategy consulting and IT staff augmentation. They were launched in 2017.
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Global Call Forwarding

5.0 1 review

Undisclosed

Undisclosed

10 - 49

Delray Beach, FL

Services provided

100% Call Center Services

Focus Areas

100% Answering services

Global Call Forwarding offers auto-attendant phone systems and voicemail forwarding services, with an emphasis on live human support. Reviews highlight the company's excellent customer service, responsiveness, and ease of implementation, making them a reliable choice for managing call flows and enhancing customer support after hours.

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Endicott Communications

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Miami, FL

Services provided

45% Call Center Services

35% Customer Service Outsourcing

10% Back Office Outsourcing +1

10% Sales Outsourcing

Focus Areas

50% Answering services

50% Virtual receptionist

Endicott Communications is an answering service. Established in 2007, the team offers Call Center Services and Customer Service Outsourcing.
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Miami, FL

Bryant Answering Service - 13335 SW 124th Street Suite 110
Miami, FL 33186
2 - 5

786.293.8434

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Hyper Hired

4.3 12 reviews

$5,000+

$25 - $49 / hr

50 - 249

Pompano Beach, FL

Services provided

20% Call Center Services

40% Recruiting

20% Business Consulting +1

20% Recruitment Process Outsourcing

Focus Areas

20% Answering services

65% Virtual receptionist

15% Inbound appointment scheduling

Hyper Hired is a recruitment and staffing company. In the provided review, 100% of the feedback indicated dissatisfaction, citing issues with communication, candidate alignment, and execution. Despite initial high expectations based on prior experiences, the client ultimately canceled the engagement due to these concerns.

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Virtual Enterprise Group

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Homestead, FL

Services provided

50% Call Center Services

30% Customer Service Outsourcing

20% Sales Outsourcing

Focus Areas

100% Answering services

Founded in 2005, Virtual Enterprise Group is a phone answering service. The company focuses on Call Center Services and Customer Service Outsourcing, and is small.
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eServMD

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Coral Springs, FL

Services provided

10% Call Center Services

55% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +1

15% Accounting

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

EServMD is a midsize Back Office Outsourcing company established in 2010. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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Golden Gate BPO Solutions

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Weston, FL

Services provided

24% Call Center Services

20% Back Office Outsourcing

20% Recruiting +3

16% Customer Service Outsourcing

10% Business Consulting

10% Transcription

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Golden Gate BPO Solutions is an answering service. Founded in 2006, the agency is in Weston, Florida. Their team offers Call Center Services and Back Office Outsourcing.
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Opus Virtual Offices

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Boca Raton, FL

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

50% Answering services

50% Virtual receptionist

Established in 2010, Opus Virtual Offices is an answering service company and Customer Service Outsourcing company. The team offers Call Center Services and Customer Service Outsourcing.
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ComOps

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Pembroke Pines, FL

Services provided

10% Call Center Services

20% Business Consulting

20% Digital Strategy +6

10% Back Office Outsourcing

10% Corporate Training & Coaching

10% Customer Service Outsourcing

10% HR Consulting

5% Email Marketing

5% SMS Marketing

Focus Areas

30% Answering services

40% Inbound appointment scheduling

30% Virtual receptionist

Launched in 2021, ComOps, a small Digital Strategy company, is headquartered in Pembroke Pines, Florida. Their services include Digital Strategy and Business Consulting.
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BOULOU BLUE

Not yet reviewed

$1,000+

Undisclosed

50 - 249

Boca Raton, FL

Services provided

40% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

30% Answering services

35% Inbound appointment scheduling

35% Virtual receptionist

BOULOU BLUE is an answering service company. They are headquartered in Boca Raton, Florida and Kingston, Jamaica, and their services include Call Center Services and Back Office Outsourcing.
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Professional's World

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

West Palm Beach, FL

Services provided

50% Call Center Services

40% Sales Outsourcing

10% BI & Big Data Consulting & SI

Focus Areas

30% Answering services

40% Inbound appointment scheduling

30% Virtual receptionist

Call center Professional's World specializes in Call Center Services and Sales Outsourcing. They are based in West Palm Beach, Florida.
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Your Collection Solution

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Pembroke Pines, FL

Services provided

100% Call Center Services

Focus Areas

100% Answering services

Midsize answering service company Your Collection Solution, is in Pembroke Pines, Florida. Their services include Call Center Services.
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Top Answering Service in Miami

List of the Top Miami Answering Services Companies

Reviewed 1 time in the past 6 months

Average Project Cost Breakdown

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Reviewed 1 time in the past 6 months

Call Services & Support for Medical Provider

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Reviews mention Knowledgeable

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Virtual Assistant Services for Physical Therapy Clinic

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Task Virtual is very responsive

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Reviews mention Proactive

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Call Center Services for Web Development Agency

Reviewed 1 time in the past 6 months

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