Contact TopCom Solutions
Get a custom proposalMultilingual Customer Support & BPO Partner
Topcom Solutions is a multilingual customer support and business process outsourcing company based in the Dominican Republic. We help growing businesses strengthen their customer experience through reliable, flexible, and scalable support solutions.
Our services include inbound and outbound customer support, email and live chat assistance, call center operations, helpdesk support, appointment setting, survey interviewing, translation, and back-office support.
Our multilingual teams serve customers in English, Spanish, French, and Haitian Creole. We support businesses across e-commerce, healthcare and wellness, technology and SaaS, travel and hospitality, professional services, nonprofit, and education.
At Topcom Solutions, we value professionalism, empathy, reliability, clear communication, and solutions adapted to each client’s operational needs.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
2 - 9
-
Locations
Santo Domingo Este, Dominican Republic
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Year founded
Founded 2021
1 Locations
- Santo Domingo Este , Dominican Republic
Service Lines
- Translation
- 20%
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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- Sales Outsourcing
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- Translation Languages
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- Italian Translation
- 5%
- Other Languages
- 5%
- Polish Translation
- 5%
- Portugese Translation
- 5%
- Russian Translation
- 5%
- Ukrainian Translation
- 5%
Industries
- eCommerce
- 25%
- Information technology
- 20%
- Medical
- 20%
- Business services
- 15%
- Education
- 10%
- Hospitality & leisure
- 10%
Clients
- Small Business (<$10M)
- 50%
- Midmarket ($10M - $1B)
- 35%
- Enterprise (>$1B)
- 15%
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
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Multilingual Customer Support
Reliable multilingual customer support for growing businesses. Our trained agents provide professional assistance by phone, email, and live chat in English, Spanish, French, and Haitian Creole, with flexible coverage tailored to your operation.
Small
Startups with light customer support needs
$700
/month
- Monthly Support Hours: 40 hours
- Support Channels: Email & Chat
- Languages Included: 1 language
- Performance Reports: Monthly
- Coverage Schedule: Up to 10 hours/week, Mon–Fri
Medium
Growing companies needing daily customer support
$1,300
/month
- Monthly Support Hours: 80 hours
- Support Channels: Email, Chat & Phone
- Languages Included: Up to 2 languages
- Performance Reports: Biweekly
- Coverage Schedule: Up to 20 hours/week, Mon–Fri
Large
Businesses needing extended customer support
$2,400
/month
- Monthly Support Hours: 160 hours
- Support Channels: Email, Chat & Phone
- Languages Included: Up to 4 languages
- Performance Reports: Weekly
- Coverage Schedule: Up to 40 hours/week, Mon–Sat
| Features |
Small $700 /mo |
Medium $1,300 /mo |
Large $2,400 /mo |
|---|---|---|---|
|
Monthly Support Hours |
40 hours |
80 hours |
160 hours |
|
Support Channels |
Email & Chat |
Email, Chat & Phone |
Email, Chat & Phone |
|
Languages Included |
1 language |
Up to 2 languages |
Up to 4 languages |
|
Performance Reports |
Monthly |
Biweekly |
Weekly |
|
Coverage Schedule |
Up to 10 hours/week, Mon–Fri |
Up to 20 hours/week, Mon–Fri |
Up to 40 hours/week, Mon–Sat |
|
Small $700 /mo |
|
|---|---|
|
Monthly Support Hours |
40 hours |
|
Support Channels |
Email & Chat |
|
Languages Included |
1 language |
|
Performance Reports |
Monthly |
|
Coverage Schedule |
Up to 10 hours/week, Mon–Fri |
|
Medium $1,300 /mo |
|
|---|---|
|
Monthly Support Hours |
80 hours |
|
Support Channels |
Email, Chat & Phone |
|
Languages Included |
Up to 2 languages |
|
Performance Reports |
Biweekly |
|
Coverage Schedule |
Up to 20 hours/week, Mon–Fri |
|
Large $2,400 /mo |
|
|---|---|
|
Monthly Support Hours |
160 hours |
|
Support Channels |
Email, Chat & Phone |
|
Languages Included |
Up to 4 languages |
|
Performance Reports |
Weekly |
|
Coverage Schedule |
Up to 40 hours/week, Mon–Sat |
Our Story
Founded in the Dominican Republic in 2021, Topcom Solutions grew from a passion for customer service and multilingual communication. Our mission is to help businesses build stronger customer relationships through dependable, flexible, and human-centered support. Our remote-first team values empathy, professionalism, cultural understanding, and clear communication while adapting every solution to the client’s operational needs.
Locations (1)
Contact TopCom Solutions
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