Global Call Forwarding

BACKGROUND

Please describe your company and your position there.

I work at a healthcare company / doctor's office.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Global Call Forwarding?

We needed to set up an auto-attendant phone system and a voicemail forwarding service.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did some research online and talked to sales. They showed us a demo and we signed up.

Describe the project in detail and walk through their service package.

It was very easy to get set up. The support helped with the initial implementation and it's worked great since then.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with their tech support team and sales.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We're able to better manage incoming call flows and support our customers better after hours.

How effective was the workflow between your team and theirs?

It was great. They're available all the time and very responsive.

What did you find most impressive or unique about this company?

Live human support. Most companies these days hide behind robots.

Are there any areas for improvement or something they could have done differently?

Nothing to complain about.