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Specialty Answering Service

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Specialty Answering Service is a national outsourcing provider for fast-growing small businesses and some of your favorite well-known brands.
 
With SAS’s 24-hour live coverage, you’ll never miss a call and customers will love you for it! Try out our service for free for two weeks, give our Sales Team a call at 888.532.4794 to get started! 

 

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    King of Prussia, PA
  • Year founded
    Founded 1985

1 Locations

  • King of Prussia , PA

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 3.9 /5

    What Clients Have Said

    Specialty Answering Service is noted for its competitive pricing and value for cost, with clients reporting investments ranging from under $10,000 to several thousand annually. Many reviews highlight their efficient service, responsive communication, and the flexibility of their pricing model.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 42 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    Specialty Answering Service Review Insights

    Overall Review Rating

    4.7
    • Quality 3.9
    • Schedule 3.9
    • Cost 3.9
    • Willing to Refer 4.6

    Top Mentions

    Review Highlights

    • Effective Call Management

      Clients appreciate the company's ability to handle call routing and management efficiently, leading to a smoother workflow and allowing businesses to focus on core operations without disruption.

    • High Client Satisfaction

      Overall, clients express high satisfaction with the service, noting improvements in business operations and customer interactions as a direct result of Specialty Answering Service's involvement.

    • Cost-Effective Solutions

      Specialty Answering Service is frequently praised for providing good value for money. Clients highlight the affordability of their services, which helps reduce operational costs without compromising service quality.

    • Professional Handling of Calls

      Reviews highlight the professional manner in which calls are handled, reflecting the company's commitment to maintaining a high standard of customer service and client representation.

    • Challenges with Script Adherence

      Some clients reported issues with the adherence to provided call scripts, leading to inconsistencies in customer interactions and billing disputes due to extended call times.

    • Responsive Customer Service

      Multiple reviews commend Specialty Answering Service for their responsive and attentive customer service, with clients noting their prompt communication and ability to address issues swiftly, enhancing overall client satisfaction.

    Specialty Answering Service Reviews

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    Services
    Project Cost
    Industry
    Location

    Delivery Tracking & Order Processing for Food Manufacturer

    • Call Center Services
    • $10,000,000 +
    • Jan. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Their customer service is easy to work with and courteous."

    Aug 11, 2017
    Manager, Food Product Producer
    Anonymous
    • Manufacturing
    • Alsip, Illinois
    • 5,001-10,000 Employees
    • Survey Response

    Good Performance and Information For Our Callers

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "Their performance has been good and they’re able to inform all of our callers."

    Jun 22, 2017
    President, Other
    Anonymous
    • Arts, entertainment & music
    • Los Angeles, California
    • 11-50 Employees
    • Survey Response

    Freed Up Billing Time for the Company

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "It has freed up more billable time for our company."

    Jun 22, 2017
    Vice President, Other
    Anonymous
    • Financial services
    • Ponte Vedra Beach, Florida
    • 11-50 Employees
    • Survey Response

    Good Computer Intregation

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "I like it's computer integration."

    Jun 22, 2017
    Manager, Human Resources
    Anonymous
    • Other industries
    • Pleasant Grove, Utah
    • 51-200 Employees
    • Survey Response

    Customers are Impressed with SAS

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Their performance has been excellent and all calls are answered in a timely manner."

    Jun 22, 2017
    Director, IT
    Anonymous
    • Information technology
    • Blytheville, Arkansas
    • 51-200 Employees
    • Survey Response

    Good 24/7 Service

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "We just use the average service 24/7. It has been 80 percent good."

    Jun 22, 2017
    Associate, Customer Service
    Anonymous
    • Other industries
    • Simi Valley, California
    • 11-50 Employees
    • Survey Response

    SAS Increases Productivity and Improves Customer Service

    • Call Center Services
    • Less than $10,000
    2.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    2.5

    "They’ve helped us increasing productivity and improving our customer service capabilities."

    Jun 21, 2017
    Director, Other
    Anonymous
    • Other industries
    • Haskell, Oklahoma
    • 201-500 Employees
    • Survey Response

    Specialty Answering Service Saved Us Millions

    • Call Center Services
    • $10,000 to $49,999
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Specialty Answering Service has saved us millions, if not billions, of dollars every year since we started using their service."

    Jun 21, 2017
    Vice President, IT
    Anonymous
    • Other industries
    • Madera, California
    • Survey Response

    Great Live Answering Service

    • Call Center Services
    • Less than $10,000
    3.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.0

    "SAS service has been great!"

    Jun 21, 2017
    Owner
    Anonymous
    • Arts, entertainment & music
    • Missoula, Montana
    • 1-10 Employees
    • Survey Response

    SAS is Efficient, Friendly and Upbeat

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "SAS actually helped us increase our revenue."

    Jun 21, 2017
    Senior Manager, Customer Service
    Anonymous
    • Other industries
    • Bowling Green, Ohio
    • 51-200 Employees
    • Survey Response

    Showing 41-50 of 50 Reviews

    Locations (1)

    1006 9th Avenue King of Prussia, PA, United States 19406

    16 - 20

    Contact Specialty Answering Service

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    Lowery Fence & Patio

    (1)
    Lowery Fence & Patio Logotype

    Matt Lowery

    Additional Connections

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