Name: The Hour - Back Office and Virtual Assistant Services
Address: 16 Middle Neck Road, Great Neck Plaza, United States, NY, 11021, US
Telephone: 888-505-6485
Price range: < $25
Rating: 5.0

AI-Enabled Insurance Outsourcing

The Hour is a U.S.-based Business Process Outsourcing (BPO) and Virtual Assistant provider specializing in Insurance Operations, Real Estate, E-commerce, and Healthcare Outsourcing and remote team support for startups, SMEs, and growing enterprises.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Great Neck Plaza, NY
Year founded
Founded 2015
Languages

Service Lines

Back Office Outsourcing: 50%
Customer Service Outsourcing: 20%
Call Center Services: 10%
Finance & Accounting Outsourcing (FAO): 10%
Document Digitization & Management: 5%
HR Consulting: 5%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 55%
Data Entry & Processing: 25%
Medical Billing Services: 10%
Claims Processing: 5%
Payment Processing: 5%

Inbound Services

Answering services: 50%
Virtual receptionist: 30%
Inbound appointment scheduling: 20%

Customer Service Outsourcing

Chat Support Services: 25%
Email Support Services: 25%
Order Processing & Taking: 25%
Phone Support Services: 25%

Outbound Services

Customer Surveys & Market Research Calls: 50%
Third party verification: 30%
B2C Telemarketing & telesales: 10%
Collections Recovery Services: 10%

Industries

Business services: 30%
Financial services: 25%
eCommerce: 20%
Medical: 10%
Real estate: 10%
Other industries: 5%

Clients

Small Business (<$10M): 50%
Midmarket ($10M - $1B): 35%
Enterprise (>$1B): 15%

Back Office Outsourcing Customer Service Outsourcing Virtual Assistant Email Support Services

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

What Clients Have Said

The Hour offers competitive pricing and good value for cost, fitting various budgets. Clients noted spending under $10,000 to over $100,000, depending on project size and complexity. Overall, they provide reliable service, enhancing operational efficiency without compromising quality.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $49,999 based on 32 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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The Hour - Back Office and Virtual Assistant Services Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 4.9
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Room for Technological Advancements

While generally satisfied, some clients suggest that The Hour could benefit from incorporating more advanced technological tools, such as AI-driven analytics, to further enhance their service offerings and provide deeper insights.
Proactive Problem Solving

The Hour's proactive approach to problem-solving is often highlighted, with clients noting their ability to anticipate needs and address issues efficiently. This proactive stance enhances the overall client experience.
Value for Cost and Budget-Friendly Services

Clients highlight the cost-effectiveness of The Hour's services, noting that their pricing aligns well with budgets while still providing high-quality support. The perceived value for cost is a common theme in client feedback.
Consistent and Reliable Project Management

The Hour - Back Office and Virtual Assistant Services is praised for their consistent delivery of tasks on time and excellent project management skills. Clients report smooth communication and responsiveness to changing priorities, ensuring projects are completed efficiently.
Improvements in Efficiency and Accuracy

The Hour has helped clients achieve significant improvements in operational efficiency and accuracy, particularly in areas such as financial record-keeping, administrative tasks, and customer service processes. Clients report more organized workflows and reduced workloads.
Effective Communication and Responsiveness

The company's communication skills are highly regarded, with clients appreciating their proactive approach, clear updates, and quick responses to inquiries. This open line of communication contributes to the smooth execution of projects.

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The Hour - Back Office and Virtual Assistant Services Reviews

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Application Management & Support Customer Service Outsourcing Email Marketing
Other app platform Email Support Services
$50,000 to $199,999
Jan. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team was highly responsive to our needs, demonstrating strong availability."

Jul 6, 2025

Sr. Product Manager, Paycor

Hagai Virt

Other industries
Central - USA
5,001-10,000 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides email marketing services for an HR solutions firm. The team manages email campaigns, analyzes performance data, and optimizes outreach strategies.

The Hour - Back Office and Virtual Assistant Services has helped the client achieve measurable improvements in candidate engagement and satisfaction. The team is highly responsive, available, and timely. Their calm and thoughtful management style has been highly commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior Product Manager of Paycor

Describe what your company does in a single sentence.

We specialize in AI-powered recruitment and human resource placement solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Operate and manage advanced email marketing platforms to ensure timely and accurate campaign execution.
Analyze performance data from email campaigns to optimize outreach strategies and improve engagement.
Support and streamline candidate communication workflows, including initial outreach and follow-up processes.

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Referral

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

Great culture fit
Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Campaign Management:

End-to-end operation of email campaigns, including setup, scheduling, and monitoring, using advanced email marketing platforms.

AI-Based Targeting:

Utilizing AI systems to identify and segment relevant candidate audiences, ensuring personalized and effective outreach.

Data-Driven Optimization:

Continuous performance analysis of campaigns based on key metrics (e.g., open rates, click-through rates, conversion rates), with actionable insights used to refine and improve future campaigns.

Dynamic Content Handling:

Managing campaigns that involve large volumes of dynamic data, including personalized content and variable messaging tailored to different candidate profiles.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to measurable improvements in candidate engagement and satisfaction:

Increased number of candidate responses to outreach campaigns
Higher rate of positive feedback from contacted candidates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was highly responsive to our needs, demonstrating strong availability and consistently meeting and often exceeding the agreed-upon expectations and timelines.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was the team's calm and thoughtful management style, their ability to assign the right people to the right tasks, and their strong capacity for learning and continuous improvement.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

As with any advanced team, there is always room for continued growth. We believe The Hour should keep evolving to stay aligned with the pace and innovation of our development and technology teams.

RATINGS

5.0

Accounting
$10,000 to $49,999
July 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"What has impressed us the most is their reliability and attention to detail."

Aug 3, 2026

Vice President of Finance, Insurance Agency

Dheer Shroff

Financial services
Toronto, Ontario
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides accounting support for an insurance agency. The team handles financial reconciliation, bookkeeping, and credit card reconciliation.

The Hour - Back Office and Virtual Assistant Services has helped the client organize their financial records and improve the accuracy of their accounting processes. The team delivers work on time, communicates proactively, and is quick to respond to questions and requests.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Vice President - Finance

Describe what your company does in a single sentence.

We provide commercial and personal insurance solutions along with risk management services for businesses and individuals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Bookkeeping
Accounting Support
Financial Reconciliation

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Hour manages our day-to-day accounting operations, including bookkeeping, bank and credit card reconciliations, accounts payable and receivable, financial record maintenance, and ensuring our accounting records are accurate and up to date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our financial records are more organized, reconciliations are completed on time, and we've seen improved accuracy across our accounting processes. Their support has also reduced the workload on our internal finance team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been excellent. The team consistently delivers work on time, communicates proactively, and is quick to respond whenever we have questions or additional requests.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

In-Person Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What has impressed us the most is their reliability and attention to detail. They quickly became an extension of our team, consistently delivering accurate work, communicating proactively, and taking ownership of tasks without requiring constant follow-ups.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time. Everything is running smoothly.

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing
Chat Support Services Email Support Services Data Entry & Processing Virtual Assistant
$10,000 to $49,999
May 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“What impressed us most was their responsiveness, professionalism, and ability to quickly integrate into our workflow.”

Jul 30, 2026

Director Customer Success, Staffing & Workforce Mgmt Co

Praash Bhatt

Other industries
Toronto, Ontario
1-10 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provided customer support for a staffing and workforce management company. The team handled customer inquiries and responded to emails and calls.

The Hour - Back Office and Virtual Assistant Services helped the client achieve faster response times, improve customer satisfaction, and handle customer requests more consistently. The team's support reduced the client's internal workload. This review is an update by the client company. The original content is located below the new review.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director - Customer Success of a staffing & workforce management company.

Describe what your company does in a single sentence.

Shiftposts connect business with qualified proffessionals to help manages staffing and workforce needs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Customer Support
Client Communication
Process efficiency

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Hour provides customer service by handling customer inquiries, responding to emails an calls, resolving service requests, maintainingcustomer records and ensuirng timely communication with clients while delivering a positive customer experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Faster response times, improves customer satisfaction and more consistent handling of customer requests. Their support has also reduced our internal workload, allowing our team to focus on business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are organized and reliable, consistently deliver on time, communicate proactively and quickly adapt whenever priorities changes.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their responsiveness, professionalism, and ability to quickly integrate into our workflow, making them feel like an extension of our team.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time.

UPDATED REVIEW

This was published on 6/25/2026
Joel Shah
Director of Operation, Pharmacy Staffing CompanyOther industries

Toronto, Ontario

11-50

Jan 2022 - Ongoing

$50,000 to $199,999

Verified
Project summary
The Hour - Back Office and Virtual Assistant Services provides staffing and administrative support for a pharmacy staffing company. The team supports the client's recruiting process and candidate coordination.

Feedback summary
The Hour - Back Office and Virtual Assistant Services has improved the client's organizational processes and turnaround time on operational tasks. The team is highly professional, responsive, and accountable. They adapt quickly to the client's changing priorities and meet all deadlines.
BACKGROUND

Please describe your company and position.

I am the Director of Operation of a pharmacy staffing company.

Describe what your company does in a single sentence.

We connects pharmacies with qualified pharmacists, technicians, assistants and student for tempporary staffing an relief shifts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Staffing Support
Operation Support
Admin Support

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget
Good value for cost
Company values aligned

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The hour supports our recruiting processes, staffing, candidates coordination, customer services and admin tasks which ensures smooth operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw exceptional organization, faster turnaround times on operational tasks. The additional support has allowed us to focus on growth and client services. We also noticed better coordination across our staffing and recruiting operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team is responsive and accountable, we noticed they are highly proffessional in communicating with our staff and quicker to adpating any updates in priorities. They are quick with the completing tasks and meeting deadlines.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Email or Messaging App

What did you find most impressive or unique about this company?

Team Bonding, they manages work in flow, meeting deadlines in filling up the position. They were highly responsive and accountable.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

I dont think so, any improvment needs this time.
Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

RATINGS

5.0

Insurance Services & Brokers
Auto Insurance Business Insurance Home Insurance Property Insurance
$10,000 to $49,999
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team is exceptionally well in doing the work."

Jul 21, 2026

Senior Underwriter, Insurance Company

Dev Sharma

Insurance
Roseland, New Jersey
1-10 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides insurance services for an insurance company. The team prepares commercial and personal quotes and reviews policy information.

The Hour - Back Office and Virtual Assistant Services has organized the client's quoting process, improved turnaround times, and increased the internal team's capacity to handle submissions. The team consistently delivers on time, communicates clearly, and stays adaptable and flexible.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior Underwriter

Describe what your company does in a single sentence.

We provide commercial and personal insurance solutions to business and individual.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Commercial Quoting
Personal Quoting

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The hour supports our underwriting team by preparing commercial and personal quotes, reviewing policy information and documenting accurately in our CRM's, also coordinating with carriers to ensure quotes are completed on timely manner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed that the quoting process has become much more organized, turnaround times have improved and our internal team is able to handle a higher volume of submission. We also observed accuracy has been improved significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is excellent and we have overall positive experience. The team consistently delivers on time, communicates clearly and quick in responding. They are adaptable and flexible.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Turnaround time on our tasks, Flexibility and quick responses, which helps us to response our clients on time, within the decided timeframe.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time, The team is exceptionally well in doing the work.

RATINGS

5.0

Accounting
$10,000 to $49,999
July 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"What impresses us the most is their consistency and attention to detail."

Jul 13, 2026

Director of Finance, Insurance & Financial Solutions Firm

Brent Daughrity

Financial services
British Columbia, Canada
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides accounting services for an insurance and financial solutions firm. They handle daily bookkeeping, credit card reconciliation, and accounts payable.

The Hour - Back Office and Virtual Assistant Services has improved the accuracy and organization of the client's financial records. They've completed tasks on time, communicated proactively, and responded quickly to changing priorities. Their consistency and attention to detail stand out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Finance of Navacord

Describe what your company does in a single sentence.

We provides insurance, employee benifits and financial solution to individual and business across Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Accounting
Payment Process

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

The hour supports us with the accounting operational by managing day to day bookkeeping, bank and credit card reconciliation, account payable and reconciliation and the team is responsible for ensuring our financial data remains accurate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen noticeable improvement in the accuracy and organizational of our financial records. Reconciliations are completed on time and our internal finance team spends significantly less time on routine accounting tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Hour has been very organized and dependable. They consistently deliver work on time, communicate proactively, and are quick to respond whenever priorities change or additional support is required. They integrate well with our finance team and require minimal oversight.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us the most is their consistency and attention to detail. Their team quickly became an extension of our finance department, requiring very little supervision while consistently delivering accurate work on time.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time.

RATINGS

5.0

Insurance Services & Brokers
$10,000 to $49,999
May 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“They are managing the workflows very seamlessly.”

Jul 9, 2026

Director of Insurance Operations, Insurance Agency

Kuldeep Rogers

Insurance
Paterson, New Jersey
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services handles policy administration, data entry, document management, carrier coordination and renewal support for an insurance agency.

The Hour - Back Office and Virtual Assistant Services has improved turnaround times and data accuracy for the client. The client has spent less time on admin work and seen consistent back-office processing. Project management is smooth, and the team responds quickly and delivers on time.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Insurance Operations of an insurance agency.

Describe what your company does in a single sentence.

We are independent insuranace agency that provides commercial, personal, specialty insurance and employee benefits solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Policy Adminstration
Insurance Operation

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The hour provides end to end support for our insurance operations, including policy administration, data entry, document management, carrier coordination and renewal support which ensures accurate processing of insurance documentation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen noticeable improvments in turnaround times and data accuracy and overall organization. We spend less time on admin work. The backend rocess have become much more consistent and efficient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been smooth, the team is consistently delivers work on time, communicate proactively and is quick to respond.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They are reliable and adaptable. They are managing the workflows very seamlessly.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

At this time, I found nothing as in such.

RATINGS

5.0

Accounting Back Office Outsourcing
Bookkeeping
$10,000 to $49,999
Aug. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team consistently delivers work on time, and they're very dynamics and adaptable."

Jun 30, 2026

Finance Controller, Supermarket Chain

Yash Sharma

eCommerce
Queens, New York
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides back-office outsouring and accounting for a supermarket chain. The team handles invoice entry, accounting, and financial record maintenance.

The Hour - Back Office and Virtual Assistant Services has improved the client's financial record accuracy, processing speed, and inventory tracking. The team is consistent, dynamic, and adaptable. The Hour - Back Office and Virtual Assistant Services delivers on time and communicates proactively.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Finance Controller of a supermarket chain.

Describe what your company does in a single sentence.

We operate a chain of Kosher Supermarkets across USA which offers groceries, fresh food and onine grocery delivery services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Invoice Processing
Inventory Accounting
Financial Accuracy

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Hour supports our acconting operations by overseeing invoice entry, inventory accounting and maintaining financial record. Also, they ensures to keep our accounting data organized and up to date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Accuracy has improved in maintaining our financial records, faster invoice processing and inventory tracking. Our financial records and inventory systems are much more organized which helps us to focus on other key department areas.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been smoother than before. The team is consistent and delivers on time.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The team consistently delivers work on time, and they're very dynamics and adaptable. We also find them reliable throughout the journey. The team is proactive in communicating and grasp new changes very quickly.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time

RATINGS

5.0

Application Management & Support IT Managed Services
Windows server Other IT managed services
$10,000 to $49,999
May 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“They have become a reliable extension of our team.”

Jun 26, 2026

Technical Operation Manager, MSP Company

Charlie Brown

Information technology
New Lenox, Illinois
1-10 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides operational support to an MSP company. The team handles the client's administrative tasks and delivers IT services to their end customers.

The Hour - Back Office and Virtual Assistant Services has helped the client improve their internal workflows and turnaround times. The team is highly responsive, reliable, and accountable. They are also consistent in their communication and project management.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Technical Operation Manager of an MSP company.

Describe what your company does in a single sentence.

Our company managed IT services, cybersecurity, cloud solutions support to businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Operational Support
Help Desk Support
Back office Assistance

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Well, The Hour support our backend operations by handling administrative tasks, delivering IT services to our client allowing our internal team to focus on other data managemnet and documentation tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we have partnered wth The Hour, our internal workflows become much smoother, turnaround times have improved. This way our team is focusing on other priority works and documentation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they have been excellent in consistency and communication. The team is very responsive and act always fast if any priorities changes. They are reliable and accountable.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

In-Person Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Responsive, Great project management and they have become a reliable extension of our team.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time.

RATINGS

5.0

Back Office Outsourcing
Medical Billing Services
$10,000 to $49,999
Mar. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team has been responsible and easy to work with throughout the engagement."

Jun 22, 2026

Director, Counseling & Mental Health Company

Vik Sharma

Medical
Chagrin Falls, Ohio
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides VA services to a counseling and mental health company. The team handles patient coordination, insurance verification, and administrative support.

The Hour - Back Office and Virtual Assistant Services has helped the client improve their organization, workflow management, and turnaround time on administrative work. The team is responsible, consistent, and quick at problem-solving. Their communication is effective via email and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director

Describe what your company does in a single sentence.

We provide professional counseling and mental health services through in-person and telehealth appointments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Administrative Support
Patient Coordination
Insurance Verification

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Majorly they suport us in our administrative and operational processes, including patient scheduling, insurance verifications, record management and back office support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen improved organization, faster turnaround times on administrative tasks and better workflow management This has allowed our internal team to spend more time focusing on patient care rather than administrative work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the team has been responsible and easy to work with throughout the engagement Task and communication is consistent and team is really quick in addressing any questions and queries.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Highly responsible and consistent, very quick on problem solving.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time.

RATINGS

5.0

Accounting Finance & Accounting Outsourcing (FAO)
$50,000 to $199,999
May 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The process has been smooth and reliable."

Jun 16, 2026

CFO, Real Estate Data Company

Amit Verma

Financial services
Herndon, Virginia
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides accounting services for a real estate data company. The team handles bookkeeping, accounts payable, CRM management, and bank reconciliations.

The Hour - Back Office and Virtual Assistant Services has improved the client's financial record accuracy and statement reconciliation in their CRM. The team delivers work on time, meeting deadlines. They're reliable, proactive, and precise. The client also praises their clear communication.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CFO of a real estate data company.

Describe what your company does in a single sentence.

We provide real estate data and property intelligence APIs that help businesses access and analyze property information at scale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Accounting

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Hour supports our accounting operations which incldes Bookkeeping, accounts payable and CRM management, bank reconciliations and maintaing financial reporting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Well!! we have seen improved accuracy in our financial records and reconciliation of statements in our CRM, we experienced that our accounting processes are more organized and refined. Also, our internal team spends less time on routine financial tasks. Task deliveries were significantly improved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Consistently delivers work on time and meets deadlines
Reliable and proactive in addressing any issues that arise
Maintains a high level of accuracy and attention to detail

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Consistently delivers work
Communicates clearly
The process has been smooth and reliable.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

No improvement this time. Team has been responsive and consistently delivers the work.

RATINGS

5.0

Back Office Outsourcing
Virtual Assistant
$200,000 to $999,999
May 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We are impressed by The Hour - Back Office and Virtual Assistant Services' reliability and attention to detail."

Jun 11, 2026

Director of Loan Operations, Financial Services Company

Pavin Sameer

Financial services
Sierra Madre, California
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides virtual assistant services for a financial services company. The team handles processing, document management, data entry, and workflow management.

The Hour - Back Office and Virtual Assistant Services has improved the client's turnaround times on loan files, document organization, and workflow consistency. The team is reliable, detail-oriented, and adaptive to new tasks. Moreover, they deliver work on time and respond to the client quickly.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Loan Operations of a financial services company.

Describe what your company does in a single sentence.

We provides mortgage lending and home loan solutions, including purchase, refinance, and home equity financing services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Mortgage Processing
Loan Processing
Refinancing

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The hour supports mortgage operations by handling our backend processing, document management, data entry, loan coordination and workflow management to assist our loan processing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After Working with The hour, we have saw improved turnaroud times on loan files, better organizing of documents and consistent workflows. Adminstartive workload have been improved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been smooth, The team delivers all the assigned tasks on time, they are quick to responds us whenever needed and they are proactive.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We are impressed by The Hour - Back Office and Virtual Assistant Services' reliability and attention to detail, they quickly grasp things and they became an extension of our team, they are adaptive to new tasks and updates and delivers work on time.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not at this time.

RATINGS

5.0

Showing 1-11 of 37 Reviews

Premier Verified means Clutch independently confirmed The Hour - Back Office and Virtual Assistant Services is a legally registered business,
financially sound (Creditsafe: Moderate Risk), and backed by 35 verified client reviews averaging 5.0 stars.

Learn More

Verified Client Reviews: 35

Overall Review Rating: 5

Source: Clutch

Last Updated: August 3, 2026

Business Entity

Business Entity Name	The Hour Virtual Binz Inc
Source	Wyoming Secretary of State
Jurisdiction of Formation	Wyoming
Date of Formation	March 23, 2023
Status	Active
Last Updated	December 1, 2025
ID	2023-001242020

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	December 1, 2025

Learn More About The Clutch Verification Process

Locations (1)

16 Middle Neck Road Great Neck Plaza, NY, United States 11021

101 - 150

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