Home Call Centers Answering Services United States New York City

Top Answering Service in New York City

Ratings Updated: April 26, 2025

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What are Featured Providers?
Moneypenny USA (formerly VoiceNation)

4.5 52 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves New York City, NY

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

63% Answering services

37% Virtual receptionist

Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

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Reviews mention Professional

VoiceNation has received positive feedback regarding its professionalism, with clients noting the attentiveness and organization of their services. One client highlighted that the quality of information received was significantly better compared to competitors, emphasizing VoiceNation's commitment to understanding their needs. Additionally, the support team was praised for being responsive and effective in resolving issues. Overall, the sentiment reflects a high level of satisfaction with VoiceNation's professional approach to call handling.

Answering Service for Medical Office

5.0 Jul 30, 2019

Working with Moneypenny is the best decision I have made. We never worry about missed calls. We have gotten great feedback from our patients; their call was answered and dealt with professionally.

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18 of 50 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Nonprofit Organization

5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more

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Average Project Cost Breakdown

Less than $10,000 (40)

$10,000 to $49,000 (8)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Moneypenny USA (formerly VoiceNation) is perceived as offering good value for money, with clients appreciating their competitive pricing and the adaptability of services. One client noted spending around $300 monthly, stating the service was invaluable in managing calls efficiently. Another reported a total investment of approximately $40,000, highlighting the cost savings from not hiring additional staff. Overall, feedback indicates that clients find Moneypenny's pricing fair relative to the quality of service provided.

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Melbourne, Florida (1)

Miami, Florida (1)

Tampa, Florida (1)

Atlanta, Georgia (1)

Wichita, Kansas (1)

Blue Springs, Missouri (1)

Chesterfield, Missouri (1)

Charlotte, North Carolina (1)

Concord, North Carolina (1)

Greenville, North Carolina (1)

High Point, North Carolina (1)

Greenville, South Carolina (1)

Baytown, Texas (1)

Dallas, Texas (1)

Friendswood, Texas (1)

Frisco, Texas (1)

Galveston, Texas (1)

Garland, Texas (1)

Nacogdoches, Texas (1)

Midland, Texas (1)

Hanover Park, Illinois (1)

Oak Lawn, Illinois (1)

Columbus, Indiana (1)

Eastpointe, Michigan (1)

Minneapolis, Minnesota (1)

Long Branch, New Jersey (1)

Staten Island, New York (1)

Syracuse, New York (1)

Milwaukee, Wisconsin (1)

Los Angeles, California (1)

San Francisco, California (1)

Colorado Springs, Colorado (1)

Las Vegas, Nevada (1)

Phoenix, Arizona (1)

Scottsdale, Arizona (1)

Bismarck, North Dakota (1)

Taunton, Massachusetts (1)

Philadelphia, Pennsylvania (1)

Pittsburgh, Pennsylvania (1)

Fairburn, Georgia (1)

Rockingham, North Carolina (1)

Wadesboro, North Carolina (1)

Etowah, Tennessee (1)

Sylacauga, Alabama (1)

Ocean View, Delaware (1)

Harlan, Kentucky (1)

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Blue Valley Marketing

4.9 15 reviews
Verified

$5,000+

$25 - $49 / hr

250 - 999

Serves New York City, NY

Services provided

35% Call Center Services

40% Customer Service Outsourcing

25% Sales Outsourcing

Focus Areas

45% Answering services

45% Virtual receptionist

10% Inbound appointment scheduling

Blue Valley Marketing is a Contact Center Services provider specializing in both inbound and outbound call center solutions, such as Telemarketing and Customer Support Services. Reviews highlight their exceptional responsiveness, professionalism, and commitment to quality, with 100% of reviewers praising their effectiveness in enhancing customer satisfaction and operational efficiency. Their adeptness in delivering timely results and proactive communication is consistently noted across testimonials.

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Reviews mention Dedicated

The overall sentiment regarding Blue Valley Marketing's dedication is highly positive, with clients noting their exceptional responsiveness and commitment to project requirements. One client highlighted their quick adaptation to complex needs and their effective resolution of customer inquiries. The inbound call center service not only met but exceeded expectations in project management, consistently delivering on time and maintaining smooth communication. No areas for improvement were identified, further emphasizing their dedication to client satisfaction.

Call Center Services for Software Dev Company

5.0 Sep 3, 2023

The Inbound Call center service exceeded our expectations with exceptional project management. They consistently delivered items on time. They were remarkably responsive to our specific needs, ensuring a smooth and productive partnership. I was truly impressed by the exceptional responsiveness of this Inbound Call Center service company. Their quick adaptation to our complex software development needs and their dedication to resolving customer inquiries efficiently stood out as highly unique and commendable.

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9 of 10 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Sevices for Hotel

5.0 — Blue Valley Marketing provided call center services for a hotel. The team was tasked with check-in and check-out assistance, accommodating guests, and providing them with hotel service information. Read more

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More responsive than most other service providers

Blue Valley Marketing is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Orlando, Florida (1)

Sandy Springs, Georgia (1)

Nashville, Tennessee (1)

Chicago, Illinois (1)

Grand Rapids, Michigan (1)

Southfield, Michigan (1)

Newark, New Jersey (1)

New York City, New York (2)

Milwaukee, Wisconsin (1)

Neenah, Wisconsin (1)

Santa Clara, California (1)

Fort Atkinson, Wisconsin (1)

Las Vegas, New Mexico (1)

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LawyerLine™

4.9 7 reviews

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Premier Verified

Undisclosed

< $25 / hr

250 - 999

Bernards, NJ

Services provided

75% Call Center Services

5% AI Development

5% Back Office Outsourcing +3

5% Customer Service Outsourcing

5% Sales Outsourcing

5% Search Engine Optimization

Focus Areas

50% Answering services

25% Inbound appointment scheduling

25% Virtual receptionist

LawyerLine™ is a company that provides Contact Center Services, specializing in Customer Support Services and Inbound Call Center solutions tailored to law firms. The company consistently receives positive feedback, with approximately 100% of reviewers highlighting their excellent communication and tailored services. Users appreciate their promptness, efficiency, and cost-effectiveness, leading to substantial business growth and enhanced customer engagement.

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5 of 6 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Receptionist Services for Law Firm

5.0 — LawyerLine™ provides receptionist services. They handle all incoming calls and redirect them to the proper internal teammate. They also do intake calls and gather specific information on behalf of Read more

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Average Project Cost Breakdown

Less than $10,000 (5)

$10,000 to $49,000 (2)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients consistently highlight LawyerLine™'s competitive pricing and exceptional value for money. One client noted that their budget was a primary factor in choosing LawyerLine™, stating it provided 'good value for cost.' Another client emphasized the 'impressive value for money' given the quality of service. Overall sentiment indicates satisfaction with the cost-effectiveness of the services, with clients appreciating tailored solutions that meet their needs without incurring excessive expenses.

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Coral Springs, Florida (1)

Charleston, South Carolina (1)

Los Angeles, California (2)

Newport Beach, California (1)

Sacramento, California (1)

Springfield, New Jersey (1)

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Task Virtual

4.9 67 reviews
Verified

$1,000+

< $25 / hr

50 - 249

New York City, NY

Services provided

10% Call Center Services

20% Back Office Outsourcing

20% Search Engine Optimization +5

10% Content Marketing

10% Graphic Design

10% Social Media Marketing

10% Web Design

10% Web Development

Focus Areas

65% Answering services

25% Virtual receptionist

10% Inbound appointment scheduling

Task Virtual specializes in Contact Center Services, with a particular focus on Customer Support Services and Inbound Call Center operations. The company is praised for delivering high-quality work efficiently, saving clients significant time and money. Approximately 80% of feedback highlights their ability to enhance customer acquisition, though there is a suggestion for more frequent updates.

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0 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Accounting & Advisory Firm

5.0 — Task Virtual provided call center services for an accounting and advisory firm. The team handled client calls, appointment scheduling, and information dissemination regarding the client's financial Read more

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26 of 27 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 27 times in the past 6 months

In the past six months, clients have consistently praised Task Virtual for their exceptional project management, responsiveness, and strategic insights. Notable feedback includes a 50% increase in social media engagement for Grub Lab and a 40% rise in website traffic for the Fraser Valley Real Estate Board. Clients commend their proactive approach and ability to tailor solutions to specific needs, resulting in improved operational efficiency and customer satisfaction across various industries.

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More responsive than most other service providers

Task Virtual is very responsive

They are a great candidate to start a conversation with. Send them a short message or project inquiry.

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Australia (7)

Canada (5)

Denmark (1)

France (2)

Germany (1)

Italy (1)

Netherlands (1)

Spain (1)

United States (9)

England (5)

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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

10% Call Center Services

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI +3

15% Custom Software Development

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

100% Answering services

Abacus Cambridge Partners excels in Contact Center Services, specializing in Customer Support Services including inbound and outbound call handling. They maintain a professional environment with well-educated, adaptable agents. Their quick adaptability and positive work culture are frequently praised, although response times occasionally exceed expectations. Overall, they receive positive feedback for their service quality and team dynamics.

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Reviews mention Patient

The feedback regarding Abacus Cambridge Partners highlights their notable patience, particularly in handling lengthy negotiations, with one client stating, "the type of negotiations can be exhausting... there’s never been any bad feelings about it." Clients appreciate the team's ability to maintain positive energy despite challenges, marking this quality as a significant strength. Overall, the sentiment towards Abacus is highly favorable, reflecting their adaptability and supportive work environment.

Call Center Voice Services for Financial Services Co.

4.5 Sep 17, 2020

I’d also add that they’re very patient. The type of negotiations that they do can be exhausting when they’re put on hold for up to an hour. Regardless, there’s never been any bad feelings about it because the team has a good dynamic. They maintain positive energy throughout.

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0 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Voice Services for Financial Services Co.

4.5 — Abacus has a team of dedicated call agents to support a financial services’ bill negotiation offering. They go through a rigorous training process before negotiating a customer’s bills for a Read more

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Average Project Cost Breakdown

$50,000 to $199,999 (2)

$1,000,000 to $9,999,999 (1)

Less than $10,000 (0)

$10,000 to $49,000 (0)

$200,000 to $999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Abacus Cambridge Partners is perceived as offering strong value for money, with clients noting their ability to deliver high-quality services on time and within budget. One client highlighted that their project was completed 'at no additional costs,' while another mentioned a significant reduction in time to market and increased revenue following their engagement. Overall, clients expressed satisfaction with the cost-effectiveness of the services provided, citing their technical expertise and commitment to timely delivery as key strengths.

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Kenya (1)

United Arab Emirates (2)

United States (1)

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FirmsDesk

5.0 6 reviews

$5,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

25% Call Center Services

65% Customer Service Outsourcing

10% Back Office Outsourcing

Focus Areas

100% Answering services

FirmsDesk is a versatile provider of Contact Center Services and Customer Support Services, offering telephonic support and inbound/outbound call center solutions. They consistently meet client expectations, leading to 100% positive feedback. Clients appreciate their proactive approach and excellent project management, with 50% highlighting their ability to exceed expectations and deliver outstanding quality.

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Reviews mention Hard working

Clients consistently commend FirmsDesk for their hard work and dedication. One client highlighted their team's tireless efforts in customer support, noting, "they work on calls tirelessly, which is awesome." Overall, the sentiment reflects satisfaction with their organized approach and commitment to delivering results, with another client stating, "I see how they get down and the customer feedback"—demonstrating their strong work ethic and effectiveness in driving business outcomes.

BPO & Back-Office Services for Spa Club

5.0 Nov 18, 2021

They're covering my budget as well as my work, so I'm happy about it. They're also organized and give me weekly reports as required. In addition to that, they work on calls tirelessly, which is awesome — they're doing an overall great job.

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2 of 2 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

BPO & Back-Office Services for Spa Club

5.0 — A spa club hired FirmsDesk to provide BPO and back-office services, such as customer service, to market the client's company. Read more

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

$50,000 to $199,999 (1)

Less than $10,000 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients consistently express satisfaction with FirmsDesk's cost-effectiveness and value for money. One client noted that their budget was well-covered and appreciated the organized weekly reports, stating, "They're doing an overall great job." Another client highlighted the decent pricing as a key factor in choosing FirmsDesk, while a third emphasized their cost-effective services in call handling and translation. Overall, feedback indicates that FirmsDesk delivers quality services that align well with client budgets.

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India (2)

United Arab Emirates (1)

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The Hour - Back Office and Virtual Assistant Services

5.0 17 reviews

$1,000+

< $25 / hr

50 - 249

Great Neck Plaza, NY

Services provided

10% Call Center Services

50% Back Office Outsourcing

20% Customer Service Outsourcing +3

10% Finance & Accounting Outsourcing (FAO)

5% Document Digitization & Management

5% HR Consulting

Focus Areas

50% Answering services

30% Virtual receptionist

20% Inbound appointment scheduling

The Hour - Back Office and Virtual Assistant Services specializes in providing comprehensive administrative support across various industries, such as insurance, real estate, and human resources. Consistently praised for their efficient project management, 100% of reviewers noted improved operational efficiency and responsiveness, with many highlighting their adaptability and proactive communication. The company's commitment to high-quality service ensures a reliable extension to their clients' operations.

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Reviews mention Professional

Clients have consistently praised The Hour - Back Office and Virtual Assistant Services for their professionalism and flexibility. One reviewer highlighted their ease of collaboration, stating, 'They are professional, flexible, and very easy to work with.' This sentiment reflects a strong overall satisfaction with the company's approach, particularly in their ability to adapt to client needs and provide effective support in recruitment processes.

BPO Services for AI -Sourcing Automation Platform

5.0 Aug 26, 2022

They are professional, flexible, and very easy to work with.

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Average Project Cost Breakdown

$50,000 to $199,999 (7)

$10,000 to $49,000 (2)

$200,000 to $999,999 (2)

$1,000,000 to $9,999,999 (1)

What Clients Have Said

Clients consistently commend The Hour - Back Office and Virtual Assistant Services for their excellent value for money, noting that their pricing aligns well with budgetary needs. For instance, a VP from an insurance company highlighted that the pricing fit their budget and provided good value for cost. Overall sentiment reflects satisfaction with the services rendered, with clients appreciating the efficiency and reliability of the team, further emphasizing the cost-effectiveness of their engagement.

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12 of 12 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 12 times in the past 6 months

Recent reviews for The Hour - Back Office and Virtual Assistant Services reflect a strong overall sentiment, highlighting their efficiency, reliability, and proactive communication. Clients noted significant improvements in operational efficiency and customer satisfaction, with one stating, "Their project management has been reliable and smooth." Another client praised their ability to streamline workflows, leading to enhanced client service. While some suggested exploring advanced technology for further optimization, overall feedback is overwhelmingly positive, showcasing The Hour as a valuable partner.

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Pinellas Park, Florida (1)

Alexandria, Louisiana (1)

Fair Lawn, New Jersey (1)

Hoboken, New Jersey (1)

Los Angeles, California (1)

San Francisco, California (1)

Santa Monica, California (1)

Denver, Colorado (1)

Albuquerque, New Mexico (1)

Webster, Texas (1)

Evergreen, Colorado (1)

Flanders, New Jersey (1)

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RemoteReps247

4.8 6 reviews

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

25% Call Center Services

50% Sales Outsourcing

25% Customer Service Outsourcing

Focus Areas

50% Answering services

50% Inbound appointment scheduling

RemoteReps247 offers comprehensive Contact Center Services, including Inbound and Outbound Call Center operations and Customer Support Services. Clients commend their efficient appointment setting and 24/7 customer support, achieving high meeting conversions and swift resolution times. RemoteReps247 is recognized for its impressive turnaround time, senior management availability, and adaptability, providing exceptional value and client satisfaction.

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Reviews mention High-quality work

Clients have expressed high satisfaction with the quality of work delivered by RemoteReps247, citing their effective project management and proactive communication. One client noted that the leads provided were valid and aligned with their business needs, highlighting the company's ability to deliver genuine leads with substantial budgets. Overall, feedback reflects a sentiment of confidence in RemoteReps247's capability to meet project requirements and exceed expectations.

Mobile App Development for Software Development & Testing Company

5.0 Apr 3, 2024

The qualified leads which were in line with our business and experience were presented to choose from. The leads were exactly matching with keywords which were given by us. All the leads were genuine We selected the most suitable lead where we had 100% confidence on the completion of software requirement mentioned in the lead.

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said

Clients consistently praise RemoteReps247 for providing good value for money, with several highlighting that the pricing fits their budgets. Feedback indicates satisfaction with the cost in relation to the quality of leads generated; one client noted a lead-to-SQL conversion rate of 87%. Overall sentiment reflects appreciation for the company's proactive approach and timely delivery, reinforcing the perception of RemoteReps247 as a cost-effective choice for lead generation and client connections.

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0 of 1 reviews is 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months

In the past six months, client feedback for RemoteReps247 has been overwhelmingly positive. A Managing Director praised their 'proactive approach and networking skills,' emphasizing the successful connections established with US clients. The project management was noted for timely delivery and responsiveness to client needs, with no suggested areas for improvement. Overall, clients appreciate their dedication and effectiveness in achieving project goals.

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India (3)

United States (1)

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VirtusaPolaris

5.0 2 reviews

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

10% Call Center Services

20% IT Strategy Consulting

20% Web Design +5

10% BI & Big Data Consulting & SI

10% Back Office Outsourcing

10% Customer Service Outsourcing

10% IT Managed Services

10% Search Engine Optimization

Focus Areas

100% Answering services

VirtusaPolaris specializes in Contact Center Services, offering telephonic support with a focus on inbound and outbound call handling. According to reviews, 100% of clients commend their reliability and automated telephony system, which efficiently manages 400 inbound and 600 outbound calls daily, highlighting their strength in customer service center operations.

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Reviews mention Reliable

Clients consistently highlight VirtusaPolaris's reliability, describing their telephony system as 'dependable' with 'excellent reliability' and noting the absence of downtime. Feedback from multiple reviews emphasizes their automated system's efficiency, stating it saves significant time and resources. One client specifically identified reliability as a key strength, underscoring the company's consistent performance over 20 years of partnership.

Answering Service for Business Firm

5.0 Nov 2, 2017

This is a dependable telephony system and it's reliability is excellent. We haven’t encountered any downtime. It's strength is reliability.

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Automated Calling Service & Patron Support for Business Firm

5.0 Aug 12, 2017

This is a dependable telephony system and its reliability is excellent. We haven't encountered any downtime. A strength is their reliability.

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2 of 2 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Answering Service for Business Firm

5.0 — Read more

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

Less than $10,000 (0)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients generally perceive VirtusaPolaris as offering good value for money, noting their reliable telephony system and efficient service. The pricing structure is based on annual payments for maintenance and support, typically ranging from $10,000 to $49,999. Feedback highlights significant time and salary savings due to automation, with clients expressing satisfaction about the overall reliability and performance of the services provided.

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RSI NGD Group of Companies

5.0 1 review

$1,000+

Undisclosed

50 - 249

New York, NY

Services provided

10% Call Center Services

10% Back Office Outsourcing

10% Business Consulting +8

10% Content Writing Services

10% Customer Service Outsourcing

10% Digital Strategy

10% Sales Outsourcing

10% Search Engine Optimization

10% Web Design

5% HR Outsourcing

5% Staffing

Focus Areas

30% Answering services

35% Inbound appointment scheduling

35% Virtual receptionist

RSI NGD Group of Companies is a customer service outsourcing firm renowned for enhancing customer experience operations. The company received overwhelmingly positive feedback, with 100% of reviewers praising their commitment to delivering unique, cost-effective solutions that exceeded expectations and increased customer satisfaction. Additionally, 100% of the feedback highlighted their exemplary project management and communication skills.

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said

Clients have praised RSI NGD Group of Companies for their cost-effectiveness and overall value for money. One client noted that their pricing fit within budget while providing good value, leading to significant improvements in customer service operations and increased customer satisfaction. The company's commitment to delivering results and offering unique solutions further reinforces their reputation for providing high-quality services at competitive prices.

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EXL Service

3.8 4 reviews

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

35% Call Center Services

50% Back Office Outsourcing

15% Customer Service Outsourcing

Focus Areas

100% Answering services

EXL Service is a company specializing in back office and Customer Support Services, providing solutions such as billing, accounting, and consultation. The reviews indicate that they effectively reduce staffing needs and streamline operations, with 75% of clients highlighting time and cost savings as a key strength. Overall, clients report improved efficiency and client service with minimal areas for improvement.

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Reviews mention Exceeds expectations

Clients have consistently reported that EXL Service exceeds expectations in delivering back office solutions. One client noted their thoroughness and ability to save thousands of dollars monthly, while another emphasized the positive impact on international billing and customer care. Feedback highlights their quick turnaround of quality work and effective communication, reinforcing the sentiment that EXL is a reliable partner in achieving business goals.

Payment Processing for Hospitality Firm

3.0 Aug 12, 2017

They are very thorough. They have exceeded our expectations.

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Payment Processing for Education Organization

4.5 Aug 12, 2017

Customer care and exceeding our expectations.

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0 of 4 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Payment Processing for Education Organization

4.5 — Read more

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Average Project Cost Breakdown

Less than $10,000 (2)

$10,000 to $49,000 (1)

$1,000,000 to $9,999,999 (1)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$10,000,000 + (0)

What Clients Have Said

EXL Service is generally perceived as offering good value for money. Clients report significant savings in time and costs, with one client noting a monthly saving of approximately $5,000 and another indicating a savings of 120 hours per week. Despite positive feedback on efficiency and quality, some clients have expressed concerns about the overall cost, suggesting areas for potential improvement. Overall, the sentiment is favorable, highlighting the company's ability to enhance operational efficiency while justifying their pricing structure.

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Dodge City, Kansas (1)

Erie, Pennsylvania (1)

Charles Town, West Virginia (1)

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Pride BPO

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

100% Call Center Services

Focus Areas

100% Answering services

Pride BPO is a call center. Headquartered in New York, New York and Chennai, India, the agency was founded in 2006. Their team focuses on Call Center Services.
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Sunknowledge Services Inc.

Not yet reviewed

$5,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

20% Call Center Services

60% Back Office Outsourcing

10% Customer Service Outsourcing +1

10% Document Digitization & Management

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Sunknowledge Services Inc. Is a large Back Office Outsourcing company. Founded in 2007, the team offers Back Office Outsourcing and Call Center Services.
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Joon Joon Answers

Not yet reviewed

$1,000+

Undisclosed

2 - 9

New York, NY

Services provided

90% Call Center Services

5% Business Consulting

5% Digital Strategy

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Joon Joon Answers is a call center founded in 2000. The team focuses on Call Center Services and Digital Strategy and is based in New York, New York and Aventura, Florida.
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Integreon

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

10% Call Center Services

45% Back Office Outsourcing

25% Transcription +2

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

100% Answering services

Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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Lexvia Inc.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

New York, NY

Services provided

25% Call Center Services

40% Back Office Outsourcing

35% Customer Service Outsourcing

Focus Areas

40% Answering services

60% Virtual receptionist

Established in 2011, Lexvia Inc. Is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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DigiReps.co

5.0 1 review

$5,000+

< $25 / hr

50 - 249

New York, NY

Services provided

40% Call Center Services

50% Sales Outsourcing

10% Business Consulting

Focus Areas

40% Answering services

30% Inbound appointment scheduling

30% Virtual receptionist

DigiReps.co offers Contact Center Services, specializing in appointment setting and B2B lead generation through effective outbound call strategies. Clients consistently praise their cost-effective solutions, excellent talent, responsive project management, and quality results that align with their business needs, highlighting DigiReps.co as a reliable partner in achieving new business opportunities and sales growth.

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Small Square

Not yet reviewed

$25,000+

$150 - $199 / hr

2 - 9

New York, NY

Services provided

25% Call Center Services

50% UX/UI Design

25% Customer Service Outsourcing

Focus Areas

100% Answering services

Small Square is an user experience agency. Located in England and New York, New York, the team focuses on UX/UI Design and Call Center Services.
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WCH Service Bureau Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

10% Call Center Services

80% Back Office Outsourcing

10% Customer Service Outsourcing

Focus Areas

90% Answering services

10% Inbound appointment scheduling

WCH Service Bureau Inc. Is a midsize Brooklyn, New York-based Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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Zesh Solutions

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Queens Village, NY

Services provided

25% Call Center Services

25% Customer Service Outsourcing

10% Back Office Outsourcing +7

10% Sales Outsourcing

5% Business Consulting

5% Content Writing Services

5% Ecommerce Marketing

5% Email Marketing

5% Social Media Marketing

5% Transcription

Focus Areas

20% Answering services

40% Inbound appointment scheduling

40% Virtual receptionist

Zesh Solutions is a midsize telephone answering service based in Queens Village, New York and Dhaka, Bangladesh. The team offers Call Center Services and Customer Service Outsourcing.
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AndWeSupport

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

New York, NY

Services provided

55% Call Center Services

45% Customer Service Outsourcing

Focus Areas

30% Answering services

40% Virtual receptionist

30% Inbound appointment scheduling

AndWeSupport is an answering service company. They are in New York, New York and Jaipur, India. Their team specializes in Call Center Services and Customer Service Outsourcing.
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Ktech

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

45% Call Center Services

35% Sales Outsourcing

10% Back Office Outsourcing +1

10% Email Marketing

Focus Areas

40% Answering services

45% Inbound appointment scheduling

15% Virtual receptionist

Ktech is a call center. They specialize in Call Center Services and Sales Outsourcing and were founded in 2023.
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Campaign Headquarters

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

48% Call Center Services

42% Customer Service Outsourcing

10% Back Office Outsourcing

Focus Areas

100% Answering services

Campaign Headquarters is a Brooklyn, New York-based phone answering service. They offer Call Center Services and Customer Service Outsourcing.
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Gurland Corporation

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

70% Call Center Services

10% Business Consulting

10% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

Gurland Corporation is a phone answering service founded in 2017. Based in New York, New York and Bangkok, Thailand, the team specializes in Call Center Services and Business Consulting.
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MiaAnswers Virtual Receptionists

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

New York, NY

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

MiaAnswers Virtual Receptionists is a call center company. The New York, New York-based agency was established in 2009. Their services include Call Center Services and Customer Service Outsourcing.
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NetSet RCM Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

16% Call Center Services

50% Back Office Outsourcing

24% Customer Service Outsourcing +1

10% AI Development

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Launched in 2011, NetSet RCM Services is a Back Office Outsourcing company. The midsize team offers Back Office Outsourcing and Customer Service Outsourcing.
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DGC BPO Service

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +2

20% Email Marketing

20% Sales Outsourcing

Focus Areas

40% Answering services

40% Inbound appointment scheduling

20% Virtual receptionist

DGC BPO Service is an Email Marketing company. Launched in 2020, the company is located in New York, New York. Their services include Email Marketing and Call Center Services.
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DynaPro Global

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Brooklyn, NY

Services provided

30% Call Center Services

30% Back Office Outsourcing

20% Customer Service Outsourcing +3

10% Account-Based Marketing

9% Sales Outsourcing

1% Accounting

Focus Areas

30% Answering services

35% Inbound appointment scheduling

35% Virtual receptionist

DynaPro Global is an answering service. The team provides Call Center Services and Back Office Outsourcing and is in Brooklyn, New York.
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Site Ascend

Not yet reviewed

$25,000+

Undisclosed

10 - 49

New York, NY

Services provided

25% Call Center Services

25% Market Research

25% Marketing Strategy +1

25% Sales Outsourcing

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Established in 2020, Site Ascend is a Market Research company. The team provides Market Research and Marketing Strategy.
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Conduent

Not yet reviewed

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

10% Call Center Services

25% Finance & Accounting Outsourcing (FAO)

25% HR Consulting +3

15% Back Office Outsourcing

15% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

100% Answering services

Conduent is a large Finance & Accounting Outsourcing (FAO) company in New York, New York and Florham Park, New Jersey. Their services include Finance & Accounting Outsourcing (FAO) and HR
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NEO MD INC

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

15% Call Center Services

55% Back Office Outsourcing

30% Customer Service Outsourcing

Focus Areas

15% Answering services

45% Virtual receptionist

40% Inbound appointment scheduling

NEO MD INC is a New York, New York-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Customer Service Outsourcing and were established in 2021.
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CheaperTeam

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Hewlett, NY

Services provided

10% Call Center Services

25% Back Office Outsourcing

25% Recruiting +6

15% Customer Service Outsourcing

5% Finance & Accounting Outsourcing (FAO)

5% HR Outsourcing

5% Other IT Consulting and SI

5% Staffing

5% Web Development

Focus Areas

25% Answering services

50% Virtual receptionist

25% Inbound appointment scheduling

CheaperTeam, a Back Office Outsourcing company, was established in 2020. Based in Hewlett, New York, the team focuses on Back Office Outsourcing and Recruiting.
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MediBIll Health Partners

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Brooklyn, NY

Services provided

20% Call Center Services

40% Back Office Outsourcing

20% Customer Service Outsourcing +1

20% Finance & Accounting Outsourcing (FAO)

Focus Areas

20% Answering services

60% Virtual receptionist

20% Inbound appointment scheduling

MediBIll Health Partners is a Back Office Outsourcing company. Their midsize team is located in Brooklyn, New York. Their services include Back Office Outsourcing and Call Center Services.
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Messages Plus

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

New York, NY

Services provided

56% Call Center Services

32% Customer Service Outsourcing

12% Sales Outsourcing

Focus Areas

50% Answering services

50% Virtual receptionist

Messages Plus is a small New York, New York-based telephone answering service. The team offers Call Center Services and Customer Service Outsourcing.
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DialAmerica

4.5 17 reviews

$5,000+

Undisclosed

1,000 - 9,999

Mahwah, NJ

Services provided

50% Call Center Services

25% Back Office Outsourcing

15% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

67% Answering services

33% Inbound appointment scheduling

DialAmerica is a comprehensive Contact Center Services provider offering Customer Support Services, including both Inbound and Outbound Call Center solutions. Reviews indicate high satisfaction, with 90% of clients highlighting their professionalism and efficiency in handling calls and customer service. While technological improvements are suggested by 10% of reviewers, DialAmerica's strengths lie in delivering quality Telemarketing Services and maintaining a well-trained, responsive customer service team.

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Reviews mention Team players

Clients consistently highlight DialAmerica's collaborative approach and effective teamwork. One client noted that the engagement felt like a 'team effort,' emphasizing that DialAmerica worked closely with them to ensure call operators were well-prepared. The project manager appreciated their responsiveness and adaptability, stating that they collaborated directly to enhance understanding of complex concepts. Overall, the sentiment reflects a strong endorsement of DialAmerica as team players committed to client success.

Outbound Calling for Energy Company

5.0 Nov 5, 2019

Working with DialAmerica was a team effort. I wasn’t just directing them, they made sure to work with us directly. They worked directly with training reps to make sure that the call operators would have all the answers to any questions a customer might ask. It’s not an easy concept to understand but they collaborated with us to make sure they were on the same page and understood it to the best of their ability.

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7 of 17 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Outbound Calling for Energy Company

5.0 — DialAmerica provided outbound call services for a regional electric company. Their team reached out to 20,000 customers to allow them to opt-out of a program. Read more

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Average Project Cost Breakdown

$10,000 to $49,000 (6)

$50,000 to $199,999 (4)

Less than $10,000 (3)

$200,000 to $999,999 (2)

$10,000,000 + (2)

$1,000,000 to $9,999,999 (0)

What Clients Have Said

DialAmerica's pricing structure is generally perceived as fair, offering various packages that cater to different budgets. Clients reported significant savings, with one company saving approximately $25,000 monthly, while another highlighted a cost-effective return on investment. Despite some feedback suggesting potential improvements in pricing and reporting, most clients expressed satisfaction with the value received relative to their expenditure, indicating that the quality of service often justifies the costs.

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Washington, District of Columbia (1)

Tifton, Georgia (1)

Oklahoma City, Oklahoma (1)

Johnson City, Tennessee (1)

New York City, New York (3)

Los Angeles, California (2)

Rosemead, California (1)

Santa Clara, California (2)

Denver, Colorado (1)

Yakima, Washington (1)

Pittsburgh, Pennsylvania (1)

Ashburn, Virginia (1)

Boardman, Oregon (1)

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Anserve Inc.

4.9 16 reviews

Undisclosed

Undisclosed

50 - 249

Butler, NJ

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Focus Areas

56% Answering services

33% Virtual receptionist

11% Inbound appointment scheduling

Anserve Inc. is a distinguished provider of Contact Center Services, specializing in Inbound and Outbound Call Handling, Customer Support, and Telephonic Support. The company consistently receives positive feedback, with approximately 90% of reviewers highlighting their professionalism, responsiveness, and adaptability. Clients particularly commend Anserve's ability to provide seamless communication and effective solutions, with no significant complaints regarding their service delivery.

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9 of 10 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Medical Company

5.0 — Anserve Inc. provides call center services for a medical company. The team relays patient messages to the client when the office is closed. Read more

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4 of 4 reviews are 5 stars

4 new reviews for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months

In the past six months, Anserve Inc. has received overwhelmingly positive feedback from clients, highlighting their responsiveness and professionalism. Clients noted the seamless handling of patient communications, with one stating, "They address all concerns quickly." Additionally, their cost-effective solutions impressed users, as one review mentioned significant savings while receiving excellent service. Overall sentiment is highly favorable, with no reported areas for improvement, reflecting Anserve Inc.'s commitment to exceptional client service.

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Linden, New Jersey (1)

Long Branch, New Jersey (1)

Mahwah, New Jersey (1)

Morristown, New Jersey (1)

Teaneck, New Jersey (1)

New York City, New York (3)

Neptune City, New Jersey (1)

Chestnut Ridge, New York (1)

Holmdel, New Jersey (1)

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Sabre88, LLC

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Newark, NJ

Services provided

12% Call Center Services

30% Business Consulting

30% Customer Service Outsourcing +1

28% Back Office Outsourcing

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Sabre88, LLC, a Business Consulting company, is located in Newark, New Jersey. They provide Business Consulting and Customer Service Outsourcing.
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OUTSOURCETURK

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Palisades Park, NJ

Services provided

30% Call Center Services

30% Back Office Outsourcing

20% Customer Service Outsourcing +1

20% Translation

Focus Areas

40% Answering services

40% Virtual receptionist

20% Inbound appointment scheduling

OUTSOURCETURK is a small answering service company headquartered in Palisades Park, New Jersey. Their services include Call Center Services and Back Office Outsourcing.
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AICOM Solutions

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Woodbridge Township, NJ

Services provided

25% Call Center Services

25% Back Office Outsourcing

25% HR Consulting +2

15% Market Research

10% Graphic Design

Focus Areas

20% Answering services

AICOM Solutions is a Back Office Outsourcing company. The Woodbridge Township, New Jersey-based company focuses on Back Office Outsourcing and Call Center Services.
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Stafford Communications Group

Not yet reviewed

$1,000+

Undisclosed

50 - 249

New Providence, NJ

Services provided

20% Call Center Services

46% Customer Service Outsourcing

23% Back Office Outsourcing +1

11% Sales Outsourcing

Focus Areas

67% Answering services

33% Inbound appointment scheduling

Stafford Communications Group, a Customer Service Outsourcing company, was founded in 1995. They specializes in Customer Service Outsourcing and Back Office Outsourcing.
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Genesis Network Group, LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Rochelle Park, NJ

Services provided

10% Call Center Services

20% Cloud Consulting & SI

20% Cybersecurity +4

20% IT Managed Services

10% BI & Big Data Consulting & SI

10% Business Continuity Management

10% Compliance Consulting

Focus Areas

50% Answering services

50% Virtual receptionist

Genesis Network Group, LLC is a cloud consulting & SI company. Located in Rochelle Park, New Jersey, their small team offers cloud consulting & SI and Cybersecurity. The agency was founded in 1995.
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On Point

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Newark, NJ

Services provided

20% Call Center Services

30% Market Research

20% BI & Big Data Consulting & SI +2

20% Sales Outsourcing

10% Conversion Optimization

Focus Areas

20% Answering services

50% Inbound appointment scheduling

30% Virtual receptionist

Market Research company On Point specializes in Market Research and BI & big data consulting & SI. They are located in Chandler, Arizona and Newark, New Jersey.
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Habiliss Virtual Assistant Services

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

New York, NY

Services provided

10% Call Center Services

30% Back Office Outsourcing

20% Customer Service Outsourcing +3

15% Finance & Accounting Outsourcing (FAO)

15% Transcription

10% Sales Outsourcing

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

Based in New York, New York, Habiliss Virtual Assistant Services is a midsize Back Office Outsourcing company. The team provides Back Office Outsourcing and Customer Service Outsourcing.
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Task Ventures LLC

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Jersey City, NJ

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

50% Answering services

50% Virtual receptionist

Established in 2021, Task Ventures LLC is a call center. Their services include Call Center Services and Customer Service Outsourcing.
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NoMissedCallsUSA.com

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

New York, NY

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

50% Answering services

50% Virtual receptionist

Small answering service and Customer Service Outsourcing company NoMissedCallsUSA.com, is in New York, New York. Their services include Call Center Services and Customer Service Outsourcing.
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Select Answering Service

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

New York, NY

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Focus Areas

50% Answering services

25% Inbound appointment scheduling

25% Virtual receptionist

Select Answering Service is a call center service and Customer Service Outsourcing company. Launched in 2012, the agency provides Call Center Services and Customer Service Outsourcing.
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Global Dispatch Management

Not yet reviewed

$1,000+

Undisclosed

250 - 999

Bethpage, NY

Services provided

35% Call Center Services

65% Customer Service Outsourcing

Focus Areas

100% Answering services

Founded in 2007, Global Dispatch Management is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services.
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Front Desk Helpers

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Old Bridge, NJ

Services provided

10% Call Center Services

10% Application Testing

10% Back Office Outsourcing +11

10% Customer Service Outsourcing

10% E-Commerce Development

10% IoT Development

10% Mobile App Development

10% Sales Outsourcing

10% Web Development

2% HR Consulting

2% HR Outsourcing

2% PEO/Employee Leasing

2% Recruiting

2% Staffing

Focus Areas

29% Answering services

71% Virtual receptionist

Midsize Back Office Outsourcing company Front Desk Helpers, is located in Old Bridge, New Jersey. Their services include Back Office Outsourcing and Call Center Services.
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Bota Group

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

White Plains, NY

Services provided

30% Call Center Services

30% Customer Service Outsourcing

20% Accounting +1

20% Business Consulting

Focus Areas

100% Answering services

Bota Group is an answering service company. Their small team of employees is located in White Plains, New York. Their team focuses on Call Center Services and Customer Service Outsourcing.
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HCAS - Health Care Answering Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

North Bellmore, NY

Services provided

100% Call Center Services

Focus Areas

80% Answering services

20% Inbound appointment scheduling

Call center HCAS - Health Care Answering Services was launched in 1994. The agency focuses on Call Center Services.
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Enfinity Medical Billing

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

East Brunswick, NJ

Services provided

20% Call Center Services

50% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

30% Answering services

35% Inbound appointment scheduling

35% Virtual receptionist

Enfinity Medical Billing is a Customer Service Outsourcing company launched in 2016. In East Brunswick, New Jersey, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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Front Desk Helpers Co

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Old Bridge, NJ

Services provided

11% Call Center Services

25% Custom Software Development

25% IoT Development +3

19% Customer Service Outsourcing

10% HR Outsourcing

10% IT Staff Augmentation

Focus Areas

50% Answering services

50% Virtual receptionist

Front Desk Helpers Co is a software development company. Their midsize team is located in Old Bridge, New Jersey. Their services include Custom Software Development and IoT development.
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