Task Virtual

BACKGROUND

Please describe your company and your position there.

I’m the CEO of LeadHer International, LLC. We’re a leadership development company designed to help women leaders gain confidence and clarity to lead a life and business without limits.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Task Virtual?

I needed to complete and prepare online training courses and email marketing efforts.

What were your goals for this project?

I wanted to have programs ready for purchase and attract and convert prospects into clients.

SOLUTION

How did you select this vendor?

I found them on virtualassistantassistant.com, and they offered a discount to try their services. I chose them based on reviews from others and the results of a trial project.

Describe the project in detail.

They provided sales descriptions for my online courses and came up with great strategies to sell courses and gain more clients.

What was the team composition?

They worked as a virtual assistant (VA).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I’m currently getting ready to market and sell my programs. Task Virtual was very knowledgeable about how to complete, sell, and market my programs.

How effective was the workflow between your team and theirs?

Communication was on point, and they asked questions to ensure efficiency and effectiveness. They were great.

What did you find most impressive about this company?

Their knowledge-base stood out to me, and they were very thorough in comparison to other VAs I’ve used in the past. Additionally, they were professional and empathetic throughout, which I greatly appreciated. They persevered until the work was completed.

Are there any areas for improvement?

None.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a professional certification training provider. We work with PMP, ITIL, Six Sigma, and Agile

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Task Virtual?

We needed Udemy management, certificate management, email and calendar management, social media management, and customer support.

What were your goals for this project?

I wanted to publish and market my knowledge-based products using Udemy.

SOLUTION

How did you select this vendor?

I was researching freelancers and came across Task Virtual. It was a hard decision for me since I usually work with freelancers, but I decided to give them a go.

Describe the scope of their work in detail.

They created and uploaded courses using Udemy and then marketed them and managed student queries. Gradually, they started to develop the entire solution and provide virtual support for my business expansion.

What was the team composition?

They assigned me an assistant, but I can also connect with managers with any issues or feedback I have.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Currently, I have over 10 courses published through Udemy and almost 28,000 subscribers. Almost 1,000 students join every week, partly because of my 4.5-star rating.

How effective was the workflow between your team and theirs?

There were tough spots initially, but I learned to delegate certain tasks. Everything started going perfectly after a while.

What did you find most impressive about this company?

Their knowledge and skill sets far outstrip those of freelancers I’ve worked with. They're a one-stop shop for all my digital needs. After just one month, I was confident enough to sign an extended contract with them.  

Are there any areas for improvement?

I haven't faced any serious issues. They address my complaints immediately.

BACKGROUND

Please describe your company and position.

I am the Digital Marketer of Online Business Solution

Describe what your company does in a single sentence.

I work single handed on a project providing content for a Blog, which I do in my spare time, as a side hustle. Task Virtual has assisted me with creating new content. As well another online task.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Task Virtual to accomplish?

Create Content for Blog

SOLUTION

How did you find Task Virtual?

Online Search

Why did you select Task Virtual over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Other

How many teammates from Task Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Provided new Content for Blog regularly. 
2. Delivery of content within Timeframe 
3. Provided regular updates on the progress of work done.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team at Task Virtual has provided an excellent service. A few ups and downs at the beginning, but they were able to sort out the technical issues. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Staff, including Sid, has been prompt in dealing with my queries and team has provided excellent content articles for my Blog. Also, they have worked hard in promoting my Blog with fresh content to improve traffic to the site. I'm very satisfied with their service and would recommend their service to others.

What was your primary form of communication with Task Virtual?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Staff are knowledgeable about their roles and what they have to do. They work hard in preparing the content of articles and handling the submission and promotion of my Blog Staff provide regular feedback so I'm kept well informed of the progress of work. 

As I was able to view Google Analytics and see the performance of my Blog, and presenting the statistical report in simple and clear terms. Provided advice on another project I'm working on and additional services they provide in handling these task for me, such as social media marketing, etc.

Are there any areas for improvement or something Task Virtual could have done differently?

Can't think of anything they could improve

BACKGROUND

Please describe your company and your position there.

I am the marketing strategist at this company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Task Virtual?

We hired them to handle our back-office work.

SOLUTION

How did you select this firm and what were the deciding factors?

We checked there reviews in different platform which looked genuine and called there previous clients as well for background verification.

Describe the project in detail and walk through their service package.

We hired them for the following services:

1. To handle our customer calls, chat, emails, following up with new leads.
2. Creating and posting social media posts.
3. Creating Newsletters.
4. Handling inbound and outbound calls for our recurring customers.
5. Extensive market research and new partner aquisition.

How many resources from the vendor's team worked with you, and what were their positions?

We started with 3 and gradually increased our workforce to 7 now.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We are very happy with them, the way TaskVirtual team have handled our back office work has really helped us to focus on the main aspects of the business.

How effective was the workflow between your team and theirs?

We use slack, zulip and Skype to interact with their team. There CRM is user friendly.

What did you find most impressive or unique about this company?

We're impressed with their ability to provide solutions to every problem. I have worked with many companies some of them do not adjust and try not to be flexible with any requirement that comes in.

Are there any areas for improvement or something they could have done differently?

Obviously every company needs improvement nobody is perfect. We did face some issues, which we conveyed to them and they sorted out very quickly.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Coaching company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Task Virtual?

Research,data entry, content and social media tasks..

SOLUTION

How did you select this vendor and what were the deciding factors?

After Google search I shortlisted Taskvirtual. They were price effective and after interviewing 2-3 individuals I decided to go ahead with one of them as my personal assistant.

Describe the project in detail and walk through the stages of the project.

Research & Data entry.

How many resources from the vendor's team worked with you, and what were their positions?

One full time specialised virtual assistant and one backup along with a single point of contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They helped us increase our efficiency about 70-80% work wise. All the work was managed effectively. Also, up to date and I no longer loose track of any data now.

How effective was the workflow between your team and theirs?

They were extremely quick and responsive.

What did you find most impressive or unique about this company?

They were very accurate, cost friendly and best fit for my industry.

Are there any areas for improvement or something they could have done differently?

Not really!! They are skilled and super coordinated.

BACKGROUND

Please describe your company and your position there.

I am the Talent Acquisition Partner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Task Virtual, and what were your goals?

We outsourced our web development work to TaskVirtual, they created our branding from scratch, designed our website, connected with several API's to prepare our custom made CRM.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were one of the best in Virtual Assistant market. Hence, we went with the best to get the quality output within stipulated deadline.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Everything was discussed during the initial meetings before we made the payments to them. We needed the website in WordPress, with custom made CRM, chatbots, API, landing pages, etc.

How many people from the vendor's team worked with you, and what were their positions?

They assigned us the following manpower:

• 1 Web Designer
• 1 SEO Specialist
• 2 Web Developers
• 1 Branding Director
• 1 API Specialist
• 1 Virtual Assistant

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thanks to Task Virtual, my business runs like a dream! I get all the tasks completed without having to worry about anything else. I trust them with my data and they are very secure with it, too. Highly recommend the service.

Describe their project management style, including communication tools and timeliness.

They have their own CRM which helped us to manage the project diligently without any issues.

What did you find most impressive or unique about this company?

They gave us a perfectly capable VA to maintain our website for day to day website management.

Are there any areas for improvement or something they could have done differently?

During the initial period, there were some minor hiccups but things got sorted thereafter.

BACKGROUND

Please describe your company and your position there.

Background - I work on a self employed, on a part-time basis, as an Affiliate Marketer for an online school, promoting digital marketing courses online . This is separate from my main job with an Engineering department for another company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Task Virtual, and what were your goals?

Although, I've been learning about digital marketing and trying to grow my knowledge and skills, since this would take time, I enlisted the help of Task Virtual, in the meantime to help reconstruct my website and optimize SEO for site, with more clicks and traffic to the site.

SOLUTION

How did you select Task Virtual and what were the deciding factors?

When searching for a Virtual Assistant I was comparing costs and the other companies were quite expensive, but Task Virtual offered a reasonably competitive price and they had a variety of skills sets, other than digital marketing such website development etc.

They not only upgraded my website and improved the page ranking of my website via SE0 and since this work is still in the early stages has improved traffic although not a huge amount at the moment, since this is still in working progress.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

I explained to Task Virtual what my requirements are, then they suggested some goals such as: a refresh of the website, updating the content. SEO, implementing Google Analytics, adding Blogs.

How many resources from the Task Virtual team worked with you, and what were their positions?

I worked with the Team Leader and x2 from the Technical Support team and x1 Copy Writer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the work is still in the very early stages and recent promotion of the website the metrics are quite small, but then the measurements has not reached full potential yet. So, within a few days of the launch there 44 views and 30.8% of new visitors to the website - www.emarketingcourses.co.uk

How effective was the workflow between your team and theirs?

There were regular communication and feedback with staff via email, Skype and mainly twice a day, and a few times by phone calls.

What did you find most impressive or unique about this company?

Their willingness to get various tasks done was impressive. Technical experience and their ability to accomplish tasks promptly. Also feedback with any issues.

Are there any areas for improvement or something they could have done differently?

None that I can think of

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We could not find personnel who would justify the wage/salary for the back office services that our system could accomplish on its own.

What type of work does your internal staff avoid by using a back office service?

We can avoid mostly purchasing tasks, but there are too many to list!! It's about 12%-13% of the overall administrative work.

What challenge were you trying to address with the service provider?

Our goal was to save money!!!!!! That also includes saving time, reducing burdens, etc.

SOLUTION

What was the scope of the service provider's involvement?

They help with purchasing orders, payroll, data entry and personnel files.

Could you describe the service provider's pricing structure and how they billed you?

The bill is monthly with a commitment of 18 months.

How did you come to work with this service provider?

We appointed a small selection committee with the task of finding the best fit, monetarily and substance-based, for our needs.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

Though at times I have gotten frustrated with response time to issues that have come about, the quality of work has been above satisfactory. I wouldn't hesitate to recommend them as an asset to virtually any corporation.

How much time, in hours, does this service provider save you each month?

Roughly 40 hours per month.

How much money does this service provider save you each month?

$7,000-$8,500 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They've helped.

What are the service provider's strengths?

They are competent, provide good customer service, and have an easy interface.

How can the service provider improve?

They can improve their timeliness in resolving problems or questions.

How long has your company been working with this service provider?

2014 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

My firm needs back office services because it allows us to focus on our product while providing clients with great customer service.

What type of work does your internal staff avoid by using a back office service?

Our staff can avoid answering phones.

What challenge were you trying to address with the service provider?

Our goal was to make scheduling appointments easier.

SOLUTION

What was the scope of the service provider's involvement?

They provide 24-hour customer service.

Could you describe the service provider's pricing structure and how they billed you?

They bill monthly based on the package we selected.

How did you come to work with this service provider?

We found them through online research.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They have a great turn around.

How much time, in hours, does this service provider save you each month?

Over 200 a month.

How much money does this service provider save you each month?

$2,000 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It's great having someone to always handle all your calls and messages.

What are the service provider's strengths?

Their strength is their 24-customer service.

How can the service provider improve?

There's nothing they can improve on. Their service is great.

How long has your company been working with this service provider?

2012 - Ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

My back office needs change often, making a service provider necessary.

What types of work can your internal staff avoid by utilizing a back office service?

Our staff can avoid a lot of work using this service.

What challenge were you trying to address with the service provider?

The goal was to save time.

SOLUTION

What was the scope of the service provider's involvement?

We use them for billing purposes, especially medical billing.

Could you describe the service provider's pricing structure and how they billed you?

I’m not well aware of the pricing details.

How did you come to work with this service provider?

My company used their own research method to find them.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

They are up to par in terms of quality of work and how quickly the work is done. We give them a big thank you for that.

How much time and money does this service provider save you each month?

We’re saving about 20 hours a week and about $200 in cost.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have brought us more customers.

What are the service provider's strengths?

They are awesome and give helpful suggestions to help my company run smoother.

What areas can the service provider improve?

They could provide more update information

How long has your company been working with this service provider?

The partnership began in June 2016.

How much money do you spend annually with this service provider?

The cost ranges from $1,000 to $4,999.