Appointment Setter Online

BACKGROUND

Please describe your company and position.

I am the Owner of Auto holic detailers

Describe what your company does in a single sentence.

Autoholic Detailers is a professional auto detailing company focused on delivering high-quality care and customized services for cars, trucks, and specialty vehicles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Appointment Setter Online to accomplish?

We needed help improving our scheduling process and connecting with clients who showed interest but weren’t booking appointments consistently. Appointment Setter Online was brought in to help bridge that gap.

SOLUTION

How did you find Appointment Setter Online?

Online Search

Why did you select Appointment Setter Online over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Appointment Setter Online were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team took over reaching out to inquiries, qualifying interested clients, and scheduling confirmed appointments directly on our calendar. They also followed up on leads and kept us informed with regular updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After their work began, we saw a noticeable increase in booked appointments and fewer unanswered inquiries. This helped us maximize our team’s schedule and reduced the time we previously spent chasing leads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was straightforward and dependable. They followed through with scheduled calls and delivered exactly what was promised on time, without us having to constantly monitor progress.

What was your primary form of communication with Appointment Setter Online?

Email or Messaging App

What did you find most impressive or unique about this company?

They listened carefully and adapted quickly when our priorities shifted or when we needed adjustments in how leads were followed up.

Are there any areas for improvement or something Appointment Setter Online could have done differently?

While everything ran smoothly overall, having a brief summary of lead responses each week would be helpful but this is a small suggestion compared to the value we received.

BACKGROUND

Please describe your company and position.

I am the Director of Bridge to home org

Describe what your company does in a single sentence.

Bridge To Home Org is a nonprofit organization focused on providing housing support and resources to individuals and families in need.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Appointment Setter Online to accomplish?

We hired Appointment Setter Online to help us connect with community members and partners, schedule calls with potential beneficiaries and supporters, and improve our outreach process.

SOLUTION

How did you find Appointment Setter Online?

Online Search

Why did you select Appointment Setter Online over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Appointment Setter Online were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Appointment Setter Online managed outreach to leads, followed up with inquiries, qualified prospects, and scheduled appointments on our calendar. They kept us updated on scheduled calls and provided regular progress reports.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their work resulted in a noticeable increase in scheduled calls with interested individuals and partners. This improved our ability to engage more effectively and focus our internal team on delivering support services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was organized and efficient. Appointments were scheduled on time, tasks were completed as planned, and communication was consistent throughout the collaboration.

What was your primary form of communication with Appointment Setter Online?

Email or Messaging App

What did you find most impressive or unique about this company?

They were responsive, flexible, and professional. Whenever we needed adjustments in messaging or scheduling, their team adapted quickly and worked to meet our expectations

Are there any areas for improvement or something Appointment Setter Online could have done differently?

The experience was very positive overall. One area that could be improved is providing more detailed activity reports, but this did not affect the overall success of the project.

BACKGROUND

Please describe your company and position.

I am the Admin of Bright learners

Describe what your company does in a single sentence.

Bright Learners is an online education company based in Canada that provides structured learning programs and academic support for students.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Appointment Setter Online to accomplish?

• We hired Appointment Setter Online to help us connect with interested parents and students, qualify leads, and book consultation calls so we could increase enrollments and save time on outreach.

SOLUTION

How did you find Appointment Setter Online?

Online Search

Why did you select Appointment Setter Online over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Appointment Setter Online were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included reaching out to potential leads, following up with inquiries, qualifying prospects, and scheduling appointments directly on our calendar. They also provided regular updates on booked calls and lead status.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of their work, we received a consistent flow of scheduled calls with qualified leads. Our response time improved, and we were able to focus more on teaching and improving our programs while they handled outreach and scheduling.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well organized. Appointments were scheduled on time, tasks were handled as planned, and communication was clear throughout the project.

What was your primary form of communication with Appointment Setter Online?

Email or Messaging App

What did you find most impressive or unique about this company?

They were responsive, flexible, and open to feedback. Whenever we needed adjustments in messaging or scheduling, their team responded quickly and aligned with our requirements.

Are there any areas for improvement or something Appointment Setter Online could have done differently?

Overall, the experience was very positive. More detailed reporting on call outcomes could add extra value, but this did not impact the overall success of the project.

BACKGROUND

Please describe your company and position.

I am the Owner of Bright learners academy

Describe what your company does in a single sentence.

I run Bright Learners Academy, an online education business that offers structured learning programs and academic support for students.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Appointment Setter Online to accomplish?

We hired Appointment Setter Online to help us book qualified appointments and calls with potential parents and students, improve lead follow-ups, and increase enrollment opportunities for our academy.

SOLUTION

How did you find Appointment Setter Online?

Online Search

Why did you select Appointment Setter Online over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Appointment Setter Online were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reaching out to leads and potential clients through calls and messages
Qualifying leads and understanding their needs
Scheduling appointments and consultation calls on our calendar
Providing updates and feedback on appointment-setting activities

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A steady flow of scheduled calls with interested parents
• Better lead qualification, which improved call quality
• Higher conversion opportunities and increased enrollment potential
• More time for our internal team to focus on teaching and strategy

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well organized. Appointments were booked on time, communication was consistent, and deadlines were met. They kept us informed and maintained a structured process.

What was your primary form of communication with Appointment Setter Online?

Email or Messaging App

What did you find most impressive or unique about this company?

They were responsive, adaptable, and open to feedback. Whenever we needed changes in messaging or scheduling, their team adjusted quickly and aligned with our goals.

Are there any areas for improvement or something Appointment Setter Online could have done differently?

The overall experience was very positive. More detailed reporting on call outcomes could be helpful, but this is a minor improvement

BACKGROUND

Please describe your company and position.

I am the CEO of royal city appliance

Describe what your company does in a single sentence.

From fridges to ovens, we provide fast, reliable repair solutions to ensure your business operations stay efficient and uninterrupted.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Appointment Setter Online to accomplish?

• We engaged Appointment Setter Online to manage our incoming service requests and customer appointments — specifically to increase the number of confirmed service calls, reduce missed leads, and streamline scheduling for our appliance repair business at Royal City Appliance.

SOLUTION

How did you find Appointment Setter Online?

Online Search

Why did you select Appointment Setter Online over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Appointment Setter Online were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scheduling and confirming service appointments, matching customers with appropriate technicians, and integrating bookings into our internal calendar / dispatch system

Sending confirmation messages and reminders to customers to reduce no-shows

Handling post-service follow-ups to confirm satisfaction and capture potential additional service opportunities or upsells (e.g. maintenance plans or part replacements)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our booking volume increased noticeably: many more service calls were scheduled per week compared to when scheduling was managed manually.

We observed a reduction in missed or dropped leads: nearly every inbound inquiry was followed up and converted into a scheduled appointment.

Customer satisfaction improved, as clients appreciated prompt follow-ups and clear communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and professional. Appointment Setter Online maintained clear communication, provided regular status updates, and adhered to agreed workflows. Deliveries  in terms of scheduling, confirmation, and reporting were timely and consistent.

What was your primary form of communication with Appointment Setter Online?

Email or Messaging App

What did you find most impressive or unique about this company?

They were responsive and adaptive: when we requested certain modifications (e.g. adding custom fields in the intake form to capture appliance model/serial number, or adjusting our scheduling rules), they implemented those changes promptly. Their availability and flexibility made collaboration easy and efficient

Are there any areas for improvement or something Appointment Setter Online could have done differently?

One area for improvement could be deeper integration support with our internal CRM or dispatch system — a tighter sync would reduce manual transfers and lower chances of human error. Also, having periodic performance reviews or summary reports (e.g. weekly or monthly) showing number of leads handled, conversion rate, no-shows, etc., would help us better track ROI and plan resources

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of early edge consultancy

Describe what your company does in a single sentence.

Early Edge Consulting supports early childhood education centers with expertise in consultation, design, construction, financing, staff recruitment, licensing, and daycare management to create enriching learning environments for children.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Appointment Setter Online to accomplish?

• We hired Appointment Setter Online to handle our lead generation and appointment-setting needs. Our main objective was to fill our sales calendar with qualified prospects so our internal team could focus on consultations and strategy rather than cold outreach.

SOLUTION

How did you find Appointment Setter Online?

Online Search

Why did you select Appointment Setter Online over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Appointment Setter Online were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Appointment Setter Online managed the entire outbound outreach process, including:

Identifying and contacting potential leads
Conducting initial qualification
Scheduling discovery calls on our calendar
Managing reminders, confirmations, and follow-ups
Preparing weekly performance updates
They executed multi-channel outreach via email and calls and handled all communication until a lead was fully qualified and scheduled.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first month, we saw a meaningful increase in booked appointments  averaging 12–15 qualified calls per week, significantly higher than our previous numbers. Our lead-to-call conversion improved, and our sales pipeline became more predictable. These results positively impacted our monthly revenue and reduced the workload on our internal team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and organized. They delivered all tasks  outreach, follow-ups, and scheduled calls  on time and maintained clear communication. Weekly updates were consistently shared, and any adjustments to scripts or targeting criteria were handled promptly.

What was your primary form of communication with Appointment Setter Online?

Email or Messaging App

What did you find most impressive or unique about this company?

They were responsive, flexible, and proactive. If we needed changes in messaging, target niche, or qualification criteria, they adapted quickly. Their team stayed accessible and acted on feedback without delays.

Are there any areas for improvement or something Appointment Setter Online could have done differently?

The only improvement we would suggest is providing more granular reporting on lead quality trends and source breakdowns. This would help us plan our future campaigns more strategically. Overall, the experience was positive and exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Bridge To Home Org

Describe what your company does in a single sentence.

Bridge To Home Org is a non-profit organization dedicated to providing transitional housing and supportive services for individuals experiencing homelessness.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Appointment Setter Online to accomplish?

• We engaged Appointment Setter Online to improve our donor outreach and scheduling process — specifically to schedule regular fundraising calls and meetings with potential donors, and to streamline follow-ups so we could increase our outreach efficiency and donor conversion rate.

SOLUTION

How did you find Appointment Setter Online?

Online Search

Why did you select Appointment Setter Online over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Appointment Setter Online were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Appointment Setter Online handled end-to-end outreach: they researched and compiled a list of qualified prospects, contacted potential donors via email and phone, scheduled meetings and follow-up calls, and provided us with a weekly report of outreach activities and scheduled appointments. They also synced scheduling with our calendar system and ensured confirmations and reminders were sent to potential donors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within three months of starting, our scheduled donor-meetings per month increased by about 50%, compared to before the engagement. Also, the number of confirmed fundraising calls rose by 40%, and we observed a 25% increase in pledges from new donors — showing clear improvement in donor engagement and fundraising effectiveness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. Appointment Setter Online delivered the weekly reports and meeting schedules on time, consistently. Communication was prompt — any changes or updates were shared with us quickly, and follow-ups were managed efficiently. All scheduled calls and meetings were arranged as committed.

What was your primary form of communication with Appointment Setter Online?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Appointment Setter Online was their ability to combine professionalism with genuine care for our mission. They didn’t just make calls; they took the time to understand our nonprofit’s purpose and tailored their outreach to align with our values. Their consistency, transparency, and the level of personalization they brought to every interaction felt unique compared to other agencies we’ve worked with. Their dedication to treating our donors with respect and warmth truly stood out.
 
 

Are there any areas for improvement or something Appointment Setter Online could have done differently?

If there’s room for improvement, it would be in providing more granular reporting 

BACKGROUND

Please describe your company and position.

I am the CEO of Jolly Appliance

Describe what your company does in a single sentence.

We offer comprehensive home appliance repair services to keep your household running smoothly. From fridge and dryer repairs to fixing washing machines, dishwashers, microwaves, and ovens, our expert technicians provide fast, reliable solutions for all your appliance needs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Appointment Setter Online to accomplish?

• We hired Appointment Setter Online to increase our appliance repair appointments by reaching more potential customers through outbound calling. Our goal was to get consistent, qualified bookings and a steady flow of leads.

SOLUTION

How did you find Appointment Setter Online?

Online Search

Why did you select Appointment Setter Online over others?

• High ratings
• Good value for cost

How many teammates from Appointment Setter Online were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included running a full outbound calling campaign for our appliance repair business. Their team handled customer outreach, follow-up calls, and appointment scheduling. Key deliverables included daily call activity, confirmed appointments, customer feedback reports, and regular updates on campaign performance. They were responsible for generating qualified leads and making sure each appointment was properly scheduled and verified.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a clear increase in confirmed appointments, more qualified leads, and a higher conversion rate from calls to actual repair jobs. Our daily bookings went up, and the campaign brought consistent new customers. Overall, the outbound calling directly improved our revenue and lead flow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was smooth and organized. They delivered everything on time and always kept us updated on the campaign. Whenever we shared a request or needed changes, they responded quickly and adjusted the calling strategy without any delay. Overall, they were reliable and easy to work with.

What was your primary form of communication with Appointment Setter Online?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about this company was their professionalism and consistency. They understood our business quickly, delivered real results, and treated every call like it mattered. Their ability to bring in qualified appointments without wasting time made them stand out.

Are there any areas for improvement or something Appointment Setter Online could have done differently?

Everything went well, but they could improve by sharing slightly more detailed call reports. A bit more insight into customer feedback would help us plan future campaigns even better.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a garage repair services company. We handle door repairs and garage renovations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appointment Setter Online?

We needed help gaining more audience and leads to increase our revenue and pipeline.

SOLUTION

What was the scope of their involvement?

Appointment Setter Online provides appointment setting services for us. The team handles 50% outbound calls and runs ads for inbound leads who submit inquiries. The team handles renovation inquiries and uses GoHighLevel, Aircall, and Google Sheets to manage the process.

What is the team composition?

We work with a manager and two appointment setters.

How did you come to work with Appointment Setter Online?

I found Appointment Setter Online on LinkedIn while searching for appointment setters to outsource. As a new company, we didn't have a big budget to hire someone locally. However, Appointment Setter Online offered an affordable price, so we went with them.

How much have you invested with them?

We’ve spent around $25,000.

What is the status of this engagement?

We started working with them in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Appointment Setter Online has increased our sales by 40%. The team is always available and never misses a call.

How did Appointment Setter Online perform from a project management standpoint?

Appointment Setter Online meets deadlines and stays on budget. We communicate via email, Zoom, and Slack.

What did you find most impressive about them?

Appointment Setter Online's team has great communication skills and knows our product carefully.

Are there any areas they could improve?

I don't think there's anything they can improve on.

Do you have any advice for potential customers?

I recommend Appointment Setter Online if you're a business owner looking to increase sales. The team is sales-hungry and always on time.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of DPR Construction, a construction reporting company. We work with other construction vendors and independent contractors to provide construction jobs and reporting tools through CRM.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Appointment Setter Online?

We needed help answering incoming calls from different vendors and taking care of the accounting and appointment side of the business, like giving them quotations and reporting after office hours. We have a team in our office handling calls, but they hadn't been able to cover all the calls, so we decided to find someone to help us.

SOLUTION

What was the scope of their involvement?

Appointment Setter Online provides call center and appointment setting services for us. Initially, they answered calls after 4 p.m. when no one was in the office. However, they started answering calls during office hours after a few months. Our in-house sales team speaks with customers who want to purchase or move ahead with a project. Appointment Setter Online handles initial inquiries and appointments. They receive calls at our office number and dispatch them to the relevant department.

Appointment Setter Online handles inbound and outbound calls. The team has created their own scripts based on our requirements. We use ClickUp for internal communication and have our own CRM for other company processes. The team works remotely for us.

What is the team composition?

We work with a team of six people, primarily in contact with our dedicated account manager.

How did you come to work with Appointment Setter Online?

We found Appointment Setter Online through Clutch. When we were searching for vendors, Appointment Setter Online offered a free seven-day trial. After the trial period, I decided to move forward with them because no one else offered a free trial.

How much have you invested with them?

We've spent around $35,000.

What is the status of this engagement?

We started working together in December 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have an option in ClickUp that shows how long a call was ringing and how it was answered. We measure Appointment Setter Online's performance using those statistics, and the team is doing well.

How did Appointment Setter Online perform from a project management standpoint?

Appointment Setter Online meets deadlines and stays on budget. Our dedicated account manager is always accessible and ready to help. We use ClickUp for project management and communicate through the platform. We use Google Meet or Zoom when we need to have a meeting.

What did you find most impressive about them?

Appointment Setter Online is doing a fantastic job. I'm impressed by their willingness to offer a free trial.

Are there any areas they could improve?

I don't think there's anything Appointment Setter Online needs to improve on.

Do you have any advice for potential customers?

Check Appointment Setter Online's salespeople. The team offers a free trial, so you can see how they speak with clients; it's a big thing they're offering, and you should check it before outsourcing any calling project.