Every product is a conversation — between a caller and an IVR, a rider and a driver, a business and the systems it depends on. Socobee engineers the software that carries them.
We work across three practices: conversational voice and contact center systems, real-time on-demand platforms, and legacy enterprise modernization.
What separates us from most firms is that we operate our own production software. Our team built and runs a live ride-hailing network handling real-time dispatch, driver payments, and identity verification, and a B2B platform that enterprise contact centers use to validate the voice systems their customers actually reach.
That operating experience shows up in the work. We know what breaks at 2am, what regulators ask for, and what a mistake costs in production — because we carry that risk ourselves.
Our voice practice is led by an engineer with over a decade running IVR operations in enterprise Genesys environments. Our senior team has delivered systems across finance, insurance, healthcare, aviation, and telecommunications for clients in the US, UK, and Asia.
We work in small senior teams with direct client access. No account managers, no junior team quietly assigned after the pitch. We scope honestly, and we'll tell you when we think an approach is wrong — including when that means a smaller engagement than you asked for.
"They had all the services we needed for our company."
Nov 14, 2022
Founder, Syntig National Services
Anonymous
Other industries
New York City, New York
11-50 Employees
Online Review
Socobee BPO provided IT and back office support for a medical billing company.
Socobee BPO provided a dedicated team of qualified IT specialist to take care of all of the client's needs. They provided regular updates and communicated well to ensure a seamless partnership. They were a reliable one-stop shop for all of the client's IT needs.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I’m the Founder of Syntig National Services
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Socobee BPO?
Socobee BPO take cares of my IT Support and Back office Support
SOLUTION
How did you select this vendor and what were the deciding factors?
We were looking for company that can manage our on going IT and back office work and we noticed that Socobee BPO provides both the services
Describe the project in detail and walk through the stages of the project.
We met with the Socobee team and sent them our idea within 2 days they sent a design for approval and currently Socobee BPO team is taking care of our back office work
How many resources from the vendor's team worked with you, and what were their positions?
Not sure how many people worked on it
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
They intake process with very easy and they have dedicated team for each department
How effective was the workflow between your team and theirs?
Project manager always share the project updates
What did you find most impressive or unique about this company?
They had all the services we needed for our company
Are there any areas for improvement or something they could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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1 Reviews
Our Story
Socobee began with an observation: people who build software for an industry rarely worked in it.
Our founder spent 12 years inside enterprise contact centers, and drove for ride-hailing platforms before that. Both taught the same lesson: software fails at the edges, and you only see those edges if you've stood in them.
So we built our own. A ride-hailing network in Sri Lanka, and a platform contact centers use to test their voice systems. We carry that risk daily — and bring it to client work
What Sets Us Apart
We run our own platforms in production
Most agencies ship and walk away. We run a live ride-hailing network and a voice testing platform used by enterprise contact centers. We carry the outages, compliance exposure and 2am escalations ourselves — so client work is built for what happens after launch, not what demos well.
12 years inside contact centers
Most vendors learn your industry on your budget. Our voice practice is led by someone with 12 years running IVR operations in enterprise Genesys environments. We arrive knowing what breaks, what regulators ask for, and which small routing change causes a Monday outage.
Senior engineers, no layers
You work directly with the engineers writing the code. No account managers, no junior team quietly swapped in after the pitch. Small senior teams, honest scoping — and we'll tell you when an approach is wrong, including when that means a smaller engagement than you asked for.
Verified means Clutch independently confirmed Socobee is a legally registered business, has had its financial risk status checked (Creditsafe: Moderate Risk).
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