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Virtual receptionist and phone answering services

🗣️24/7 Live Agents answered exclusively in the USA
🏆Award-winning service to represent your business
đź“‹Competitive pricing
📲Free portal to view messages, listen to calls and on-call schedule.

Ambs Call Center loves helping businesses like yours succeed. Making sure that when people call into your business, they get an immediate and friendly response is our #1 job.

  • Min project size
    Undisclosed
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Jackson, MI
  • Year founded
    Founded 1932
  • Languages
  • Timezones

Overview by:

Reviewer avatar
Aaron Boatin

2 Languages that we service

  • English
  • Spanish

1 Timezone that we service

EST
Eastern Standard Time (EST)

2 Locations

  • Jackson , MI
  • Tampa , FL

Service Lines
Select Focus Area
Industries
Business services
25%
Medical
25%
Utilities
10%
Advertising & marketing
5%
Education
5%
Financial services
5%
Government
5%
Information technology
5%
Legal
5%
Real estate
5%
Supply Chain, Logistics, and Transport
5%
Clients
Small Business (<$10M)
60%
Enterprise (>$1B)
20%
Midmarket ($10M - $1B)
20%
Certified in:
Call Center Services Answering services

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate < $25 /hr
Rating for cost 5 /5

What Clients Have Said

Ambs Call Center offers competitive pricing and solid value for cost, with clients noting their budget fit and excellent service. Engagements typically range from $10,000 to $50,000 annually, with a focus on after-hours support and customer service. Many clients emphasize the high quality and reliability of their services.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 12 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Select a service to see pricing information

Ambs Call Center Review Insights

Overall Review Rating

4.9
  • Quality 4.9
  • Schedule 5.0
  • Cost 5.0
  • Willing to Refer 4.9

Top Mentions

Review Highlights

  • Efficient Call Routing and Reporting

    The call center efficiently routes calls and provides detailed reporting, which clients find valuable for maintaining service quality and making informed decisions.

  • No Areas for Improvement Noted

    Most clients report no areas for improvement, expressing complete satisfaction with the services provided by Ambs Call Center. The team is seen as meeting or exceeding expectations consistently.

  • Client Satisfaction and ROI

    Clients report high satisfaction levels and a strong return on investment due to Ambs Call Center's effective call handling, which has led to new business and enhanced customer engagement.

  • Improved Public Trust

    For public service clients, Ambs Call Center's reliable services have improved public trust and confidence by ensuring continuous availability and effective communication with the public.

  • Minor Reporting Improvement Suggested

    One client suggested more thorough documentation in daily reports, though they acknowledged the call center's ability to provide information promptly upon request.

  • Seamless Integration and Onboarding

    Clients highlight the seamless integration of Ambs Call Center's services with their systems. The onboarding process is described as quick and easy, facilitating a smooth transition.

Ambs Call Center Reviews

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Industry
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Call Center Services for HVAC Company

  • Call Center Services
  • Answering services
  • Confidential
  • Jan. 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They care about their business and ours."

May 27, 2025
G/M-Contractor, HA Sun Heating & Cooling, Inc
Lee Weinstein
Verified
  • HVAC
  • Bloomfield Hills, Michigan
  • 51-200 Employees
  • Online Review
  • Verified

Ambs Call Center provides an HVAC company with call center services. The team handles customer calls and dispatches technicians to clients' locations.

Call Center Services for Healthcare Company

  • Call Center Services
  • Less than $10,000
  • Jan. 2024 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Ambs Call Center has a good track record in the area."

May 20, 2025
Practice Manager, Healthcare Company
Trevee Oliver-Jenkins
  • Other industries
  • Dearborn, Michigan
  • 1-10 Employees
  • Online Review

Ambs Call Center provides call center services for a healthcare company. The team answers patient calls after hours, takes messages during meetings and lunches, and transfers messages to the client's office.

Call Center Services for Health Call Center

  • Call Center Services
  • Confidential
  • Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their leadership, integrity, and forward-thinking impress us."

Feb 3, 2025
Executive, TriageLogic
Anonymous
Verified
  • Other industries
  • Jacksonville, Florida
  • 51-200 Employees
  • Online Review
  • Verified

Ambs Call Center provides call center services to a health call center. The team manages frontend calls and integrates with the client's services via API.

Call Center Services for Heating & Cooling Company

  • Call Center Services
  • Confidential
  • May 2015 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Ambs Call Center has done an excellent job and has always been helpful when I have had any questions."

Oct 15, 2024
Office Manager, Heating & Cooling Company
Sue Brown
Verified
  • HVAC
  • Temperance, Michigan
  • 1-10 Employees
  • Online Review
  • Verified

Ambs Call Center has been hired by a heating and cooling company to provide call center services. The team answers the client's calls when the office is closed and relays messages to the correct person.

Call Center Services for Automotive Company

  • Call Center Services
  • Less than $10,000
  • Jan. 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0

"100% of our customers now talk to a human when they call into our facility for service."

May 20, 2020
President, Jim Winter Auto Group
Rich Walicki
Verified
  • Automotive
  • Jackson, Mississippi
  • 51-200 Employees
  • Online Review
  • Verified

Ambs Call Center provided after-hours call support. They provided a human point of contact to receive calls and made sure to forward them to the appropriate teammate in an emergency.

Call Capture for Trailer Retailer

  • Call Center Services
  • Less than $10,000
  • January 2019
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They were very good at following up." 

Jun 13, 2019
Owner/Operator, Trailer Consignments, LLC
Andy Hedberg
Verified
  • Utilities
  • Lansing, Michigan
  • 1-10 Employees
  • Online Review
  • Verified

Ambs Call Center provided answering and message-taking services. They set up an answering system using .wav audio files they were provided with.

Office Call Coverage for Real Estate Agency

  • Call Center Services
  • Less than $10,000
  • Jan. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their scripts are excellent, so all callers get the same experience."

Nov 12, 2018
Chief Sales Officer, ERA Reardon Realty
Matt Mansfield
Verified
  • Real estate
  • Jackson, Michigan
  • 51-200 Employees
  • Online Review
  • Verified

AMBS Call Center takes messages and forwards calls during evenings, weekends, and holidays. 

Inbound Appointment Setting for Retail Company

  • Call Center Services
  • $10,000 to $49,999
  • Oct. 2012 - Ongoing
4.5
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
4.0

"Our company has become more profitable since using them."

Nov 2, 2017
Administration Manager, Retail Company
Anonymous
  • Retail
  • Hyattsville, Maryland
  • 201-500 Employees
  • Survey Response

Showing 11-18 of 18 Reviews

Ambs Call Center's Answering Service Plan

Get the best rates from the top answering service company in the US, founded in 1932. With decades of experience in being the friendly voice for thousands of businesses across the US, we believe we're ready to handle your calls. Want more information? Visit our pricing page today at https://www.ambscallcenter.com/answering-service-pricing.

Small

100 minutes or 1+ calls each day.

$149 /month
  • 24/7/365 Coverage
  • 100% US Based Agents
  • Customized Smart Scripting
  • Award Winning Service
  • HIPAA Compliant

Large

2500+ minutes for large enterprises.

$2,945 /month
  • 24/7/365 Coverage
  • 100% US Based Agents
  • Customized Smart Scripting
  • Award Winning Service
  • HIPAA Compliant
Features

Small

$149

/mo

Medium

$600

/mo

Large

$2,945

/mo

24/7/365 Coverage

100% US Based Agents

Customized Smart Scripting

Award Winning Service

HIPAA Compliant

No Holiday Charges

Local Phone Numbers

Employee Call-Off Hotlines

Answering Services

Virtual Receptionist

Dispatching

Sales Lead Capture

Event Registration

Emergency Line Coverage

Custom Message Delivery

Small

$149

/mo

24/7/365 Coverage

100% US Based Agents

Customized Smart Scripting

Award Winning Service

HIPAA Compliant

No Holiday Charges

Local Phone Numbers

Employee Call-Off Hotlines

Answering Services

Virtual Receptionist

Dispatching

Sales Lead Capture

Event Registration

Emergency Line Coverage

Custom Message Delivery

Medium

$600

/mo

24/7/365 Coverage

100% US Based Agents

Customized Smart Scripting

Award Winning Service

HIPAA Compliant

No Holiday Charges

Local Phone Numbers

Employee Call-Off Hotlines

Answering Services

Virtual Receptionist

Dispatching

Sales Lead Capture

Event Registration

Emergency Line Coverage

Custom Message Delivery

Large

$2,945

/mo

24/7/365 Coverage

100% US Based Agents

Customized Smart Scripting

Award Winning Service

HIPAA Compliant

No Holiday Charges

Local Phone Numbers

Employee Call-Off Hotlines

Answering Services

Virtual Receptionist

Dispatching

Sales Lead Capture

Event Registration

Emergency Line Coverage

Custom Message Delivery

Our Story

Ambs Call Center is a family-owned provider of premium call center and answering services for organizations that need reliable communication. We combine 24/7 US-based live agents, employee call-off hotlines, business texting, AI receptionists, and hybrid AI + human coverage. We serve businesses of all kinds, from healthcare, workforce reporting, manufacturers, service companies, property management, to other teams — all that value accurate routing, responsive service, and long-term partnership.

Meet the Team

Aaron Boatin

Aaron BoatinPresident

Aaron Boatin is President of Ambs Call Center, combining 30+ years of industry experience with a passion for customer service, technology and innovation. A Michigan State graduate, he began his career as a call center agent.

What Sets Us Apart

24/7 U.S.-Based Live Answering

Ambs Call Center provides 24/7 live answering by U.S.-based agents for businesses that cannot afford missed calls. We handle call screening, message capture, routing, appointment scheduling, bilingual support, and documented call records.

Medical Answerig & Employee Hotline Expertise

Ambs Call Center supports healthcare teams, manufacturers, service companies, and employers with HIPAA-compliant answering, employee call-off hotlines, after-hours escalation, multilingual support, and structured reporting.

Live, Human Agents, AI & Business Texting

Choose live, human agents, an AI receptionist, business texting, or a hybrid AI + human model. Ambs routes each interaction by urgency and complexity so routine calls are handled efficiently while sensitive or high-value calls reach a person.

Premier Verified means Clutch independently confirmed Ambs Call Center is a legally registered business,
financially sound (Creditsafe: Very Low Risk), and backed by 16 verified client reviews averaging 4.9 stars.

Learn More
Verified Client Reviews
16
Overall Review Rating
4.9
Source
Clutch
Last Updated
September 29, 2026

Business Entity

Business Entity Name Ambs Message Center, Inc.
Source Michigan Corporations Division
Jurisdiction of Formation Michigan
Date of Formation January 1, 1991
Status Active
Last Updated November 1, 2020
ID 800419547

Credit Report Results

International Credit Risk Assessment Very Low Risk
Source Creditsafe
Last Updated December 17, 2020
Learn More About The Clutch Verification Process

Locations (2)

338 W Franklin St Jackson, MI, United States 49201

31 - 40

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