ExpertCallers

BACKGROUND

Please describe your company and position.

I am the Founder of TrueEngage

Describe what your company does in a single sentence.

Built for Genesys Cloud. Instantly deploy any channel contact on websites, mobile apps and kiosks. Web messaging, WebRTC voice and video, Callback requests, FB messenger, WhatsApp, contact forms and video meetings. In-interaction switching between TXT - Voice - Video for real omnichannel experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We acquired two companies, both with different customer support challenges. One had zero customer support, the other had non-US hours. We needed to show up for our customers in a way never done before.

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When we acquired the business, they were using Intercom. Our ExpertCallers rep helped us migrate to HubSpot Service Hub. We use Ring4 for calling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We went from bad customer support, days before responses and low CSAT scores, to amazing reviews about our service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We meet bi-weekly for management and weekly with the rep. Though we're always on Slack. Our rep started within weeks of signing up with ExpertCallers.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really care about their people and it shows. Everyone from ExpertCallers is cheerful, upbeat, and positive, on all levels. They guarantee that we will like who they hire for us.

Are there any areas for improvement or something ExpertCallers could have done differently?

Not one thing. We are very happy.

BACKGROUND

Please describe your company and position.

I am the Founder of Softtutor Consulting

Describe what your company does in a single sentence.

We are a reliable consulting firm, firmly believing that every project is a reflection of our identity and values. Our work is guided by a commitment to delivering excellence - both in the solutions we develop and the quality of services we provide. For over three decades, we have supported our clients in generating added value through the effective and innovative application of information technologies within their organizations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We were doing customer service ourselves during the daytime and decided to offer service also during out-of-office hours, going 24/7, so we hired ExpertCallers.

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A task force from ExpertCallers joined us in our headquarters, and we trained them on-site. Then, two teammates from ExpertCallers made sure training was conducted on their end. We supported them during the first two weeks before they went live.
Currently, ExpertCallers is doing the same job as our customer service representatives outside of our office hours. They service customers and support them in the ordering process. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We don’t feel a big difference between our representatives and ExpertCallers’s when it comes to service quality. We conduct mystery calls that prove their quality levels are the same as ours. Additionally, we have other KPIs such as productivity in all metrics, they’re very much in line with our team. Onboarding them was fairly easy, and they’re hands-on with training.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Whenever we have a smaller project that needs to be executed, they’re always on time or even ready upfront. Communication is always flawless with them. Good communication has been especially important in the past months, and I’ve never felt uninformed about what’s happening. 
We usually have weekly Zoom meetings with the operations manager, and then communication happens ad hoc whenever needed. The ExpertCallers teams receive information via the same channels as our team, mainly email. We also meet virtually on our ticketing tool, where there’s a lot of communication between the agents. When we have additional training, they come to our office, or we fly over to support them and ensure resources are trained well.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I’m impressed with their hands-on mentality and their service-oriented attitude. Whenever we have an idea, they’re all in and supporting us it’s good to have a partner that we can rely on.

Are there any areas for improvement or something ExpertCallers could have done differently?

There’s nothing they need to improve that’s worth mentioning. In any professional setting, there is always room for improvement; that’s what we all get up for in the morning.

BACKGROUND

Please describe your company and position.

I am the Manager of North Axis Truck Repair

Describe what your company does in a single sentence.

We are a truck repair and maintenance service provider offering reliable, 24/7 support to keep commercial vehicles on the road with minimal downtime.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We engaged ExpertCallers to manage our inbound call handling, particularly for after-hours and high-volume periods, ensuring that every customer inquiry and emergency request was addressed without delay

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope primarily revolved around call center support. Their team handled incoming customer calls, responded to service inquiries, captured job details, and ensured proper coordination with our internal team for dispatch and follow-ups.

Key deliverables included:

24/7 inbound call handling
Accurate recording of service requests and customer details
Call routing and message forwarding to our team
Support for booking and emergency response coordination

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a clear reduction in missed calls and a noticeable improvement in response time, especially during off-hours. This directly contributed to better customer satisfaction and helped us secure more service requests that might have otherwise been lost.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The engagement was well-managed from the start. Communication was consistent, and their team followed a structured process. Everything was handled on time, and the transition into our workflow was smoother than expected.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was how professionally they represented our business on calls. Their agents communicated clearly, handled urgent situations calmly, and maintained a tone that aligned well with our brand  it genuinely felt like an extension of our own team.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the experience was very positive. Adding more detailed call analytics or performance insights could further enhance visibility, but this didn’t affect the quality of their service.

BACKGROUND

Please describe your company and position.

I am the Manager of GRS Contracting

Describe what your company does in a single sentence.

We are a renovation and contracting company providing residential and handyman services with a focus on quality craftsmanship and reliable project delivery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We partnered with ExpertCallers to manage our incoming customer inquiries more professionally and ensure that no potential client or service request was missed, especially during peak hours and after-hours.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement focused on inbound call handling and customer support. Their team managed incoming calls, responded to customer inquiries, provided service information, and assisted with booking coordination. They also ensured proper documentation of each interaction for follow-up and internal tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a clear improvement in response times and customer handling. Missed calls were significantly reduced, and overall customer responsiveness improved, which positively impacted our lead conversion and client satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was consistent and dependable. Their team followed structured processes, maintained clear communication, and ensured that all responsibilities were handled without delays. The transition into our workflow was smooth.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their professionalism in customer interactions. Their agents handled calls with a level of clarity and consistency that reflected well on our brand, making it feel like an in-house team rather than an outsourced service. Their ability to provide round-the-clock support added real value.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the experience was very positive. More customized reporting or deeper insights into call analytics could further enhance visibility, but this was a minor consideration.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Capilano Day Care

Describe what your company does in a single sentence.

Capilano Daycare is a childcare center providing a safe, nurturing, and educational environment for young children.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to manage incoming calls, handle parent inquiries, and improve our overall customer communication and responsiveness.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included answering inbound calls, responding to parent inquiries about enrollment and programs, scheduling visits, and maintaining organized communication records. They also supported follow-ups with prospective parents to ensure no inquiries were missed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced a significant reduction in missed calls and faster response times. Parent satisfaction improved, and we saw an increase in scheduled tours and enrollment inquiries, helping us grow our client base.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and reliable. The team was responsive, well-organized, and consistently delivered tasks on time while maintaining clear communication. 

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and ability to handle sensitive parent interactions with care and clarity were impressive. They quickly understood our daycare operations and represented our brand very well.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the service was excellent. One area for improvement could be providing more detailed reporting and insights to further optimize communication strategies.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of N7 Mobile

Describe what your company does in a single sentence.

The mission of N7 Mobile is to provide a top level of innovative solutions in software engineering. In particular we work on technologies providing rich content experience and communication techniques for mobile devices powered by Android and iOS operating systems. Company also specializes in creating custom OpenGL interface components, FinTech and InsureTech apps, content stores, audio and video apps and embedded software for custom hardware. We are also cooperating with all major network carriers in Poland nad other B2B clients. N7 Mobile subsidiary company - N7 Space - develops critical software for ESA space projects. We are working on PROBA3 payload software and other ASN.1/ACN space related projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We needed help driving a qualified sales pipeline from enterprise accounts.

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ExpertCallers helps us engage with enterprise buyers globally to set meetings with leads. The team uses email and phone outreach.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ExpertCallers has delivered above our target of qualified meetings to our sales team. They have the ability to penetrate large accounts and drive a consistent pipeline. The team had a professional demeanor and used advanced targeting, outbound techniques, and technologies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ExpertCallers’s project management is very strong and responsive. We communicate via Slack, email, and weekly meetings.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ExpertCallers has succeeded where several others have failed. Our account manager, Orestas, is a god among men.

Are there any areas for improvement or something ExpertCallers could have done differently?

There’s nothing we can come up with.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Cheema Constructions

Describe what your company does in a single sentence.

Cheema Constructions is a construction and renovation company delivering high-quality residential and commercial building solutions with a focus on craftsmanship and customer satisfaction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to manage our customer communication, handle incoming inquiries, and improve our appointment scheduling process to ensure we never missed potential clients.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included handling inbound and outbound calls, responding to customer inquiries, scheduling site visits, and following up with potential clients. Their team ensured all customer interactions were professionally managed and properly recorded, allowing us to maintain an organized workflow and better client communication.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a clear improvement in response times and a reduction in missed calls. There was also an increase in booked appointments and better client engagement, which positively impacted our overall business operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and reliable. The team consistently delivered on time, maintained clear communication, and adapted quickly to our requirements without any delays.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and ability to handle customer interactions efficiently stood out. They represented our business well and ensured every client interaction was handled with care.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the experience was excellent. It would be beneficial if they offered more detailed performance reports and analytics to further track progress and optimize results.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Auto Holic Detailers

Describe what your company does in a single sentence.

Autoholic Detailers provides professional auto detailing and car care services, specializing in interior and exterior vehicle restoration.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to manage our customer support operations, handle incoming inquiries, and streamline appointment scheduling to improve overall customer experience.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included handling inbound and outbound customer calls, managing booking appointments, responding to service inquiries, and providing detailed information about our auto detailing packages. They also supported follow-ups with customers and ensured all interactions were recorded and organized in our system. Their service helped us maintain consistent communication with clients across different time zones

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced faster response times and a noticeable increase in confirmed bookings. Customer satisfaction improved due to prompt and professional communication, and we reduced missed calls significantly. Their support allowed us to focus more on delivering quality detailing services while maintaining strong customer engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and well-coordinated. The team was responsive, organized, and consistently delivered tasks on time. Communication was clear, and they quickly adapted to our workflow and requirements.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their industry knowledge and ability to handle customer interactions professionally stood out. They understood the automotive service space well and ensured every customer interaction reflected our brand quality.

Are there any areas for improvement or something ExpertCallers could have done differently?

Not At All

UPDATED REVIEW

This review was published on March 12, 2026
kim jason

Marketing Manager, Auto Holic Detailers

Automotive

Highland City, Florida

11-50

Mar 2025 - Jul 2025

$10,000 to $49,999

Verified
Project summary
ExpertCallers provided call center services for a mobile vehicle detailing company. The team managed inbound calls, responded to customer inquiries, scheduled appointments, and conducted outbound marketing.

Feedback summary
Thanks to ExpertCallers, the client responded to customer inquiries faster and handled a larger volume of calls, resulting in better customer communication and more scheduled appointments. The team was well-trained, professional, organized, and responsive. They communicated via email.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Auto Holic Detailers

Describe what your company does in a single sentence.

Autoholic Detailers is a mobile vehicle detailing company that provides professional interior and exterior detailing, paint correction, and vehicle care services for customers who want to keep their cars in excellent condition.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

We partnered with ExpertCallers to help manage incoming customer inquiries and support our lead generation efforts. Our main objective was to ensure that every customer inquiry was handled professionally and that potential clients looking for detailing services received quick responses.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ExpertCallers provided outsourced call center support for our business. Their team helped manage inbound calls, respond to customer inquiries, and assist with appointment scheduling for our detailing services. They also supported outbound outreach efforts to help connect with potential customers interested in vehicle detailing and maintenance services. Their team followed structured workflows to ensure calls and leads were handled efficiently

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With their support, we were able to respond to customer inquiries faster and handle a larger volume of calls without overwhelming our internal team. This resulted in better customer communication and an increase in scheduled appointments for our detailing services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration was well organized. Their team communicated clearly and ensured that tasks were handled according to schedule. They were responsive and maintained consistent communication throughout the project

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their professionalism and structured approach to handling customer interactions. Their team was well trained and represented our business professionally when speaking with customers.

Are there any areas for improvement or something ExpertCallers could have done differently?

Our experience working with them was positive overall. One area that could be improved is providing more frequent performance reports so we could track call activity and lead conversion more closely.

STAR RATINGS

Overall rating: 5.0

Quality: 5.0

Cost: 5.0

Schedule: 5.0

Willing to refer: 5.0

BACKGROUND

Please describe your company and position.

I am the Co-Founder of GGS IT Consulting

Describe what your company does in a single sentence.

At GGS, we combine database expertise, process excellence, AI and automation to redefine enterprise value creation. For over a decade, we've helped mid-market companies achieve operational excellence—delivering more than $42M in annual savings and over 1 million hours saved each year. On average, our clients see ROI payback within six months and a 91% reduction in operational cycle times. Our portfolio spans manufacturing, logistics, and retail—with a strong focus on PE-owned businesses, helping operating partners and value-creation teams scale efficiency and impact across entire portfolios. We specialize in five key areas that drive measurable ROI and sustainable growth: Business Process Advisory: Receive a clear picture of your operations—from mapped processes and identified bottlenecks to a transformation roadmap benchmarked against best practices. Business Process Automation: Eliminate repetitive manual tasks, reduce operational costs by 25–40%, and minimize human error through digital robots and workflow automation. Low-Code Application Development: Gain modern, low-code solutions that extend your existing systems without disruption—scaling your business without replacing core platforms. Business Intelligence: Access real-time visibility into performance across your organization, tracking KPIs and consolidating data into actionable dashboards. AI-Powered Operations: Benefit from AI agents and intelligent workflows that automate decisions, deliver predictions, and seamlessly integrate AI into daily operations. Everything we do is built around one goal—to maximize ROI and deliver the highest operational impact.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• 24/7 Support Coverage Ability to scale at need Future proof our coverage with options for language specific support needs

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Currently we are using their shared support model which provides us 25% of the time available to a support team. They offer us 24/7 support with an average response time of 5 minutes with email, chat, and phone coverage.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are now able to offer support to our customers and prospects outside of our normal business hours with complete 24/7 coverage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The ExpertCallers team has been very collaborative and dynamic in meeting our needs.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their consistent ask to do more. ExpertCallers actively pushes to receive more tasks, ensuring that they're providing valuable efforts to our organizational goals.

Are there any areas for improvement or something ExpertCallers could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am the Founder of PrezART

Describe what your company does in a single sentence.

Some time ago, we decided to investigate what makes certain presentations impossible to survive without a Red Bull, and then there are those that the same people post on Facebook and watch 20 times. After careful analysis, we concluded that to create the perfect presentation, it would be great to be a writer, screenwriter, actor, comedian, photographer, illustrator, and designer all at once. Except that would be more difficult than convincing your grandmother you're not hungry anymore. So we simply assembled a team, like the Avengers, who want to change the world of presentations and defend it from the nightmares with their logo in the lower right corner. This is how the first company in Poland was founded, bringing elements from the world of art to presentations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• eCommerce sales & support Enterprise lead qualification Improved site visitor experience

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

eCommerce Sales & Support
Live chat and email communication with prospects and existing customers
Upsell/cross-sell existing customers, helping with upgrades
First-line tech support on payment, billing, download issues (escalate to tech support as needed)
Guide prospects through products, options, pricing, feature questions, get them to buy or request a quote
Reporting
 
Enterprise Lead Qualification as SDRs
Answer prospect questions
Qualify and create leads in Salesforce
Routing to BDRs
Reporting
 
Website User Experience
Guiding visitors to the right location (webpage, sales rep, support team, finance, HR, etc)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We're using Drift as the chat platform, and the app tracks all engagements along with performance metrics such as response times, number of engagements, appointments set, leads routed, etc. 
We also track eCommerce revenue generated through direct sales the team does, including both new customer sales and upgrades to existing customers. This alone is ROI positive even more so including enterprise leads generated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project manager/account manager assigned. Engagement now is mainly when hiring new team members and coordinating interviews. During the onboarding phase, we also worked through product training, scripts, and processes. 
One member of the team works as the team manager, so that's my primary point of contact. He's responsible for training and monitoring the rest of the team.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Company is Kyiv based, and my team worked through the Russian invasion without downtime, and I'd chat with reps who were working in the dark on hotspots while rockets and helicopters were flying overhead. Serious kudos and dedication!
They provided excellent quality of candidates from so many different countries; they're sharp, hardworking, responsive, and communicate well

Are there any areas for improvement or something ExpertCallers could have done differently?

A little more consistent proactiveness would be great. Our first team manager would suggest workflow improvements, refine our reporting, and went above and beyond. Subsequent ones weren't as active. Not a bad thing, but since they're the front line contact with prospects and customers, if questions or issues come up that could be improved, it would be helpful they bubble it up instead of maintaining status quo.