Name: Hit Rate Solutions
Address: 620 N La Salle Dr, Chicago, Chicago, United States, IL, 60654, US
Telephone: 855-231-3730
Price range: < $25
Rating: 4.8

Philippines Based Outbound Call Center

Hit Rate Solutions is a Philippines-based BPO call center with a representative office in Chicago, proudly serving SMEs in the United States, Canada, and Australia. We specialize in comprehensive contact center solutions—appointment setting, cold calling, lead generation, phone answering, customer support, order taking, virtual receptionist, and virtual assistance services. Dealing with diverse industries from insurance and real estate to healthcare and beyond, we work 24/7 at competitive rates starting from $7/hour.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Chicago, IL
Year founded
Founded 2011
Languages
Timezones

Service Lines

Call Center Services: 45%
Back Office Outsourcing: 25%
Customer Service Outsourcing: 15%
Sales Outsourcing: 15%

Select Focus Area

Back Office Outsourcing

Data Entry & Processing: 50%
Virtual Assistant: 40%
Medical Billing Services: 10%

Inbound Services

Answering services: 50%
Virtual receptionist: 50%

Customer Service Outsourcing

Phone Support Services: 100%

Outbound Services

B2C Telemarketing & telesales: 100%

Sales Outsourcing

B2B Lead Generation: 100%

Industries

Business services: 20%
Consumer products & services: 10%
Financial services: 10%
Hospitality & leisure: 10%
Manufacturing: 10%
Medical: 10%
Retail: 10%
Telecommunications: 10%
eCommerce: 10%

Clients

Midmarket ($10M - $1B): 50%
Enterprise (>$1B): 25%
Small Business (<$10M): 25%

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.8 /5

What Clients Have Said

Hit Rate Solutions provides competitive pricing that fits client budgets, emphasizing value for cost. Clients report satisfaction with the quality of work relative to expense, noting effective project execution and communication throughout their engagements.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 11 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Contact Center Services Packages

starting at $640/month

Hit Rate Solutions Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.9
Cost 4.8
Willing to Refer 4.8

Top Mentions

Review Highlights

Efficient Project Management

Hit Rate Solutions is praised for their efficient project management, characterized by timely delivery and responsive communication. Clients appreciate their proactive approach in addressing challenges and meeting objectives effectively.
Impressive Market Knowledge

Hit Rate Solutions is praised for their understanding of specific markets, particularly the Asian market, which enhances their ability to deliver targeted and effective marketing services.
Areas for IT Infrastructure Improvement

One client noted concerns with Hit Rate Solutions' IT infrastructure, suggesting the need for updates to technology and improvements in VPN reliability. Collaboration with client IT teams has been necessary.
Tailored and Flexible Support

Hit Rate Solutions offers tailored support to meet specific client needs, adapting services as required. This flexibility is highly valued by clients seeking customized solutions.
Effective Communication

Communication with Hit Rate Solutions is noted as smooth and efficient. Clients appreciate their clear, proactive communication and the use of various channels for seamless interaction.
High-Quality Customer Service

Hit Rate Solutions is commended for their high-quality customer service and commitment to projects. They manage tasks from start to finish, ensuring client satisfaction and seamless project execution.

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Hit Rate Solutions Reviews

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Call Center Services
Confidential
Jan. 2023 - Ongoing

4.0

Quality: 4.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Our clients have provided good details about the person they spoke to over the phone."

Jun 17, 2024

CEO, Linked Solution

Etzer Fiote

Other industries
New York City, New York
1-10 Employees
Online Review

Hit Rate Solutions offers call center services for a recruiting company. The team is responsible for setting appointments for the client's company.

The client's customers have provided good details of Hit Rate Solutions' staff. The team's responses are helpful, showcasing great communication skills. Hit Rate Solutions offers impressive rates for their services and communicates with the client via email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Linked Solution

Describe what your company does in a single sentence.

Recruit

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hit Rate Solutions to accomplish?

Set appointments

SOLUTION

How did you find Hit Rate Solutions?

Referral

Why did you select Hit Rate Solutions over others?

Good value for cost
Referred to me

How many teammates from Hit Rate Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Setting appointments for the company. Our clients have provided good details about the person they spoke to over the phone.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Great communication skills

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their response are helpful

What was your primary form of communication with Hit Rate Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

Their rates

Are there any areas for improvement or something Hit Rate Solutions could have done differently?

A little clearer on how they communicate with clients

RATINGS

4.0

Call Center Services
Less than $10,000
December 2023

4.5

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They did a fantastic job overall."

Jan 19, 2024

Owner, Consulting Company

Anonymous

Other industries
Fort Worth, Texas
1-10 Employees
Online Review
Verified

A consulting company hired Hit Rate Solutions for call center services. The team performed outbound phone calls to gather information from key accounts focused on sales development.

Hit Rate Solutions completed over 4,000 calls in 80 hours with food conversion rates. Hit Rate Solutions' team was punctual, provided detailed daily reports, and communicated well via email. The client highlighted the team's overall work quality and good pricing.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of a consulting company

Describe what your company does in a single sentence.

Consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hit Rate Solutions to accomplish?

Outbound phone calls

SOLUTION

How did you find Hit Rate Solutions?

Online Search

Why did you select Hit Rate Solutions over others?

High ratings
Pricing fit our budget

How many teammates from Hit Rate Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

HRS did outbound phone calls to gather information from key accounts for the purposes of sales development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed over 4,000 dials in 80 hours. Good conversion rate. Reporting was automated and sent daily. Setup was easy and straightforward.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was delivered on time with detailed reports of the outcome. Good communication with agent and manager throughout.

What was your primary form of communication with Hit Rate Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

The quality of work done for the price was a good value.

Are there any areas for improvement or something Hit Rate Solutions could have done differently?

They did a fantastic job overall.

RATINGS

4.5

Call Center Services
Answering services
Confidential
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're willing to work with you on whatever phone service you need."

Jan 17, 2024

Administrative & Billing Assistant, Blue Humming Therapy

Anonymous

Other industries
Burlingame, California
11-50 Employees
Online Review
Verified

Hit Rate Solutions provides call center services for a mental health services firm. The team is responsible for returning phone calls from potential clients and handling phone intakes.

Since working with Hit Rate Solutions, the client has managed to consistently respond to phone calls in a prompt manner. The team is very professional with their work — they always adhere to timelines and attend to any queries and concerns quickly. They're also communicative and hardworking.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Administartive & Billing Assistant of Blue Humming Therapy

Describe what your company does in a single sentence.

We provide mental health services, talk, and behavioral therapy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hit Rate Solutions to accomplish?

Return phone calls to potential clients and conduct phone intakes to reduce workload on the in-house administrative assistant.

SOLUTION

How did you find Hit Rate Solutions?

Online Search

Why did you select Hit Rate Solutions over others?

Pricing fit our budget

How many teammates from Hit Rate Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We use Hit Rate Solutions twice a week for one hour to more efficiently respond to potential clients and other incoming messages. When a call comes in, the caller leaves a voicemail, and then we forward it to Hit Rate with instructions on how to respond to the caller. Generally, we ask Hit Rate to do a 10-min phone intake or ask them to assist clients with filling out appointment request forms to help us gather information.

This helps reduce the number of calls and time our in-house administrative assistant spends on client support so she can work on other tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Hit Rate Solutions team is reliable and has reduced the time our in-house administrative assistant spends on phone calls. They respond promptly to every message and leave detailed notes about each phone conversation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they made calls in a timely manner and responded to my requests quickly. They work remotely and send us an email to let us know they started work and when they ended work.

What was your primary form of communication with Hit Rate Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

They're willing to work with you on whatever phone service you need.

Are there any areas for improvement or something Hit Rate Solutions could have done differently?

No, we are satisfied with the team at Hit Rate.

RATINGS

5.0

Call Center Services
Inbound appointment scheduling
$200,000 to $999,999
June 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with their work ethic, cost efficiency, and optimism."

Dec 12, 2023

Sales Manager, Lonewolf Technologies

Anonymous

Real estate
Dallas, Texas
501-1,000 Employees
Online Review

Hit Rate Solutions provides ongoing call center services for a real estate software firm. The team's task is to reach out to prospective customers via phone calls, SMS, and email.

So far, the client has been satisfied with Hit Rate Solutions' services. What's been most impressive about the team is their hardworking nature, and their personable attitude makes them easy and fun to work with. The partners interact through email, messaging apps, and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Sales Manager of Lonewolf Technologies

Describe what your company does in a single sentence.

We’re here to make real estate transactions simpler.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hit Rate Solutions to accomplish?

Increase sales transfers

SOLUTION

How did you find Hit Rate Solutions?

Online Search

Why did you select Hit Rate Solutions over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Hit Rate Solutions were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

Call, text, and email prospects regarding inquiry to price

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Key metrics for phone and transferring interested clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

N/A

What was your primary form of communication with Hit Rate Solutions?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their work ethic, cost efficiency, and optimism. The employees and management are friendly.

Are there any areas for improvement or something Hit Rate Solutions could have done differently?

N/A

RATINGS

5.0

Call Center Services Customer Service Outsourcing Sales Outsourcing
Order Processing & Taking
Confidential
Mar. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're very responsive and dedicated to my project goals."

Dec 7, 2023

Owner, Food Safety Consulting Co

Anonymous

Other industries
Indianapolis, Indiana
1-10 Employees
Online Review
Verified

Hit Rate Solutions provides sales outreach services for a food safety consulting company. Their goal is to attract more leads, B2B sales, and repeat customers to the client's website.

Thanks to Hit Rate Solutions, the client has seen more business coming through their website. The team is highly responsive and dedicated to the client's goals, offering tailored support. They communicate via virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of a consulting company

Describe what your company does in a single sentence.

Food Safety consulting service, for the hospitality industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hit Rate Solutions to accomplish?

More leads
More business to business sales
More repeat customers

SOLUTION

How did you find Hit Rate Solutions?

Online Search

Why did you select Hit Rate Solutions over others?

Great culture fit
Good value for cost

How many teammates from Hit Rate Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Call leads to direct website sales.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New business

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're very responsive and dedicated to my project goals

What was your primary form of communication with Hit Rate Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

Tailor made support

Are there any areas for improvement or something Hit Rate Solutions could have done differently?

Add additional CRM capabilities

RATINGS

5.0

"This company has accelerated my business we are very satisfied"

Call Center Services
B2C Telemarketing & telesales Inbound appointment scheduling
Confidential
Sep. 2023 - Ongoing

4.0

Quality: 4.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.0

"We have no comments about improvements."

Nov 27, 2023

CTO, Advertising & Mktg Company

Anonymous

Advertising & marketing
Minneapolis, Minnesota
11-50 Employees
Online Review

Hit Rate Solutions provides ongoing call center services for an advertising and marketing company. The team is responsible for outbound calling customers to qualify and schedule free estimates with contractors.

Hit Rate Solutions’ work has been met with positive acclaim. The team is efficient and meets expectations regarding appointment setting. They deliver on time and manage everything effectively. Moreover, they communicate well through virtual meetings, emails, and messages.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CTO of an advertising & marketing company

Describe what your company does in a single sentence.

Middle man for customers and contractors with appointment setting, communication, and follow ups.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hit Rate Solutions to accomplish?

Cost effective competent call center with great tech stack

SOLUTION

How did you find Hit Rate Solutions?

Online Search
Why did you select Hit Rate Solutions over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from Hit Rate Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Outbound calling customers to qualify and schedule free estimates with our contractor clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Appointments getting set.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they did.

What was your primary form of communication with Hit Rate Solutions?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Unsure.

Are there any areas for improvement or something Hit Rate Solutions could have done differently?

We have no comments about improvements

RATINGS

4.0

Call Center Services
$10,000 to $49,999
Jan. - Nov. 2023

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 4.5

“They were very punctual.”

Nov 10, 2023

Owner, Next Dental Lab

Fred Rouche

Other industries
Delray Beach, Florida
11-50 Employees
Online Review
Verified

A dental laboratory hired Hit Rate Solutions to collect emails from dental offices.

The client was pleased with Hit Rate Solutions' work; they managed the engagement well through their perfect communication. They were also punctual. Overall the engagement was a success.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Next Dental Lab

Describe what your company does in a single sentence.

We are a dental laboratory, we work only with dentists. We fabricate dental prosthesis

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hit Rate Solutions to accomplish?

collect a maximum of emails from dental offices

SOLUTION

How did you find Hit Rate Solutions?

Online Search

Why did you select Hit Rate Solutions over others?

Pricing fit our budget

How many teammates from Hit Rate Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

collect emails from dental offices

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

n/a

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes, perfect communication

What was your primary form of communication with Hit Rate Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

They were very punctual.

Are there any areas for improvement or something Hit Rate Solutions could have done differently?

none

RATINGS

4.5

Call Center Services
$10,000 to $49,999
Mar. 2017 - Ongoing

4.5

Quality: 4.0

Schedule: 4.0

Cost: 3.0

Willing to Refer: 4.5

"They have efficiency, good care in what they do, and are well organized."

Aug 12, 2017

Manager, Entertainement Company

Anonymous

Arts, entertainment & music
New York City, New York
501-1,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

Yes, it is quite necessary.

How many inbound calls did your company handle every day?

The volume was about fifty to three hundred calls per day.

What challenge were you trying to address with the service provider?

To be able to better understand certain marketing operations and be very supportive in that regard. They do a good job.

SOLUTION

What was the scope of the service provider's involvement?

They help me manage marketing in Asia.

Could you describe the pricing structure and how they billed you?

There are annual installments, however, I am not aware of the amount of money they charge in total.

How did you come to work with this service provider?

Since they are a non-Western organization they are of great help to us to understand the Eastern market. Our search was oriented to these qualities.

How would you assess the service provider for answering calls, customer service, and communication?

I think they have a highly qualified team and there is not much to say about it.

How much time and money does this service provider save you each month?

More or less 40% of what we had before in expenses as far as the management near Asia.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have efficiency, good care in what they do, and are well organized.

What are the service provider's strengths?

What they know about the Asian market.

What areas can the service provider improve?

On shipping costs.

How long has your company been working with this service provider?

The last five months or so, since March 2017, and we still use them.

How much money do you spend annually with this service provider?

The cost is around $10,000 to $49,999.

RATINGS

4.5

Showing 11-18 of 18 Reviews

Call Outsourcing Services Pricing

Select from ready-made call center packages for common business needs. Or get a customized quote tailored to your unique requirements. Mix and match services to build the ideal support solution.

Small

The package includes 80 hours 3,500 calls

$640 /month

Outbound Calling
IT Support

Medium

The package includes 160 hours 3,500 calls

$1,200 /month

Outbound Calling
Lead Generation
Admin Support
Quality Assurance
IT Support

Large

Didn’t Find the Right Package for You? Contact us

$0 /month

Features	Small $640 /mo	Large $0 /mo
Outbound Calling		–
Lead Generation	–	–
Admin Support	–	–
Quality Assurance	–	–
IT Support		–
CRM Integration	–	–

Small $640 /mo
Outbound Calling
Lead Generation	–
Admin Support	–
Quality Assurance	–
IT Support
CRM Integration	–

Medium $1,200 /mo
Outbound Calling
Lead Generation
Admin Support
Quality Assurance
IT Support
CRM Integration

Large $0 /mo
Outbound Calling	–
Lead Generation	–
Admin Support	–
Quality Assurance	–
IT Support	–
CRM Integration	–

Premier Verified means Clutch independently confirmed Hit Rate Solutions is a legally registered business,
financially sound (Creditsafe: Low Risk), and backed by 13 verified client reviews averaging 4.8 stars.

Learn More

Verified Client Reviews: 13

Overall Review Rating: 4.8

Source: Clutch

Last Updated: October 14, 2026

Business Entity

Business Entity Name	Hit Rate Solutions, LLC
Source	Wyoming Secretary of State
Jurisdiction of Formation	Wyoming
Date of Formation	September 2, 2008
Status	Active
Last Updated	November 15, 2023
ID	2008-000559707

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

Locations (2)

620 N La Salle Dr, Chicago Chicago, IL, United States 60654

101 - 150

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Hit Rate Solutions

Philippines Based Outbound Call Center

1 Language that we service

4 Timezones that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Hit Rate Solutions Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Efficient Project Management

Impressive Market Knowledge

Areas for IT Infrastructure Improvement

Tailored and Flexible Support

Effective Communication

High-Quality Customer Service

Reviews mentioning:

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Call Center Services for Mental Health Services Provider

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Sales Outreach for Food Safety Consulting Co

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Email Collection for Dental Laboratory

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Portfolio & Awards

Packages

Call Outsourcing Services Pricing

Small

Medium

Large

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