24/7 Answering for Businesses That Cant Miss Calls

Specialty Answering Service (SAS) provides 24/7/365 answering and virtual receptionist services for businesses that can't afford to miss an important call.

For more than 40 years, businesses have trusted SAS to capture leads, answer FAQs, schedule appointments, handle after-hours calls, dispatch emergencies, and route messages using customized call scripts and workflows.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
10 - 49
Locations
King of Prussia, PA
Year founded
Founded 1985
Languages

Service Lines

Call Center Services: 70%
Customer Service Outsourcing: 30%

Select Focus Area

Inbound Services

Answering services: 80%
Virtual receptionist: 15%
Inbound appointment scheduling: 5%

Customer Service Outsourcing

Phone Support Services: 95%
Order Processing & Taking: 5%

Outbound Services

Third party verification: 100%

Industries

Business services: 14%
Home Services: 14%
Real estate: 12%
Legal: 9%
Medical: 9%
Advertising & marketing: 8%
Financial services: 8%
Education: 6%
Information technology: 5%
Non-profit: 5%
Supply Chain, Logistics, and Transport: 5%
Utilities: 5%

Clients

No Clients have been added yet…

Call Center Services Customer Service Outsourcing Answering services

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 3.9 /5

What Clients Have Said

Specialty Answering Service offers competitive pricing and good value for cost, with clients noting affordability and satisfaction. Project costs vary, with some clients spending under $10,000 while highlighting the effectiveness of their services for after-hours and overflow call handling.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 43 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Specialty Answering Service Review Insights

Overall Review Rating

4.7

Quality 3.9
Schedule 3.9
Cost 3.9
Willing to Refer 4.6

Top Mentions

Review Highlights

Efficient Workflow and Processes

Clients highlighted the service's efficient workflow and processes, which streamline call handling and allow businesses to focus on core operations without interruptions.
Issues with Communication Skills

Some clients reported issues with communication skills of the service staff, noting that improvements could enhance customer interactions and overall service quality.
Valuable Cost-Effective Solutions

The service is praised for its cost-effectiveness, providing high-quality services at competitive prices. Clients find the pricing structure flexible and accommodating to their budgetary needs.
Strong Project Management

The service is recognized for its strong project management capabilities, delivering services on time and effectively responding to client needs and adjustments.
Professional and Personalized Support

Specialty Answering Service is noted for its professional and personalized approach. Clients feel the service acts as an extension of their team, providing friendly and professional support.
Reliable and Responsive Service

Many clients praised Specialty Answering Service for their reliability and responsiveness. Clients appreciated their ability to handle calls promptly, provide timely notifications, and maintain effective communication.

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Specialty Answering Service Reviews

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IT Staff Augmentation
Less than $10,000
Jan. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"SAS has brought a tremendous amount of value to my business."

Apr 10, 2020

President/Lawyer, In Law We Trust, P.A.

John DeGirolamo

Legal
Tampa, Florida
1-10 Employees
Online Review
Verified

A law firm hired Specialty Answering Services to answer phones. They provide answering and calendaring services.

Specialty Answering Services provides value to the law firm. Both services are seamless. It has helped with the conversion of leads.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I own a law firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

I did not want to pay a human to sit and answer phones. I needed to put forth a "big firm" feel with an answering service and calendaring/appointment service, without the high overhead.

What were your goals for this project?

I did not want to pay a human to sit and answer phones. I needed to put forth a "big firm" feel with an answering service and calendaring/appointment service, without the high overhead.

SOLUTION

How did you select this vendor?

Multiple calls and reviews

Describe the project in detail.

Answering and calendaring service for my law firm

What was the team composition?

It is virtual. The service staff at HQ is great.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

SAS has brought a tremendous amount of value to my business. I use the answering and calendaring service, and it is seamless. I can honestly say it has helped with the conversion of the leads my marketing team works hard to get.

How effective was the workflow between your team and theirs?

What did you find most impressive about this company?

The senselessness of the service

Are there any areas for improvement?

Nope

RATINGS

5.0

"I am really very happy"

Call Center Services
$50,000 to $199,999
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were very prompt. They made sure I was satisfied throughout the process."

Jan 20, 2020

Owner & President, Office Of Kyle Brothers

Kyle Brothers

Business services
Philadelphia, Pennsylvania
1-10 Employees
Online Review

Specialty Answering Services handles incoming calls for a barbershop.

Now, they never miss a call from clients. Specialty Answering Services addressed issues quickly and were very prompt.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner of multi corporation, I own at least businesses

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

I hired SAS to handling my incoming daily telephone calls

What were your goals for this project?

To never miss another call from clients or potential clients

SOLUTION

How did you select this vendor?

I found them on google

Describe the project in detail.

SAS were hired to answer incoming calls

What was the team composition?

Excellent

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had a slight issue in the beginning but Mollie from SAS was awesome in rectifying the issue and I haven’t had any issues since. They were very prompt. They made sure I was satisfied throughout the process. I truly appreciate her and her team

How effective was the workflow between your team and theirs?

Excellent

What did you find most impressive about this company?

Mollie and the team was so prompt and efficient

Are there any areas for improvement?

Just one instead of having calls ring while customers wait to be answered how about playing music instead.

RATINGS

5.0

IT Staff Augmentation
Less than $10,000
Sep. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I have to say that they have delivered way beyond our expectations."

Dec 27, 2019

CEO, Simple Com

Brian McKeon

Business services
Harrisburg, North Carolina
11-50 Employees
Online Review
Verified

Specialty Answering Service provides after-hours answering services for a business service provider.

Internal stakeholders are pleased with the team's ability to deliver exceptional services on a consistent basis. Customers can expect dedication and professionalism.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

After-hours answering services

SOLUTION

How did you select this vendor?

Internet searching and online demo

Describe the project in detail.

We have been using SAS for about 2 months now. They provide simple after-hours answering for our business.

What was the team composition?

Customer service after work hours

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have to say that they have delivered way beyond our expectations. They always capture all the relevant information we need, and provide super-timely notifications via CALL, TEXT and EMAIL.

How effective was the workflow between your team and theirs?

Excellent. Nothing gets missed with these guys. We are VERY pleased with the service and the cost and expect to expand our use of their services quite a bit in the next year.

What did you find most impressive about this company?

Customer Service and Timeliness

Are there any areas for improvement?

Not at this time

RATINGS

5.0

Call Center Services
Less than $10,000
Jan. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their reaction to our concerns was impressive."

Oct 23, 2019

Finance/Administration Manager, Lakeway Municipal Utility District

Anonymous

Utilities
Lakeway, Texas
11-50 Employees
Online Review
Verified

Specialty Answering Service provided call answering services for a municipal water utility so they could answer emergencies during off-hours.

The vendor successfully managed an increase in call volume. Their team continued to provide good service in the meantime. The workflow was excellent and their team offered excellent customer care.

Call Center Services
$200,000 to $999,999
July 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are the best!"

Sep 17, 2019

Project Lead, SMM International

Christopher Wick

Advertising & marketing
Houston, Texas
11-50 Employees
Online Review
Verified

Specialty Answering Service provides answering services for a social media marketing (SMM) agency.

The team's services save time and money for the client. Specialty Answering Service gives regular updates without delay.

Call Center Services
$10,000 to $49,999
Jan. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Even as time goes on, the service levels remain high."

Sep 16, 2019

Managing Member, ASAP Computer Services

Courtney Pelzel

Information technology
San Antonio, Texas
1-10 Employees
Online Review
Verified

Specialty Answering Service worked on scripted inbound call flows for an IT services company.

Specialty Answering Service provided excellent service and experienced telesales representatives for the project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Managing member of IT services firm. B2B and Consumer IT Services and MSP service provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

Automating inbound call flows

What were your goals for this project?

Logical scripted call flows for all our inbound calls.

SOLUTION

How did you select this vendor?

Received several proposals from different vendors and phone consultations. SAS was the most attentive and professional.

Describe the project in detail.

Inbound call flows for all our inbound calls.

What was the team composition?

4 dedicated agents and a supervisor as well as programmers and script creation from experienced telesales reps.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We listen to our calls and monitor the CSR reps.

How effective was the workflow between your team and theirs?

Excellent service from their team

What did you find most impressive about this company?

Even as time goes on, the service levels remain high.

Are there any areas for improvement?

No.

RATINGS

5.0

"Exceeds my expectations."

Call Center Services
$10,000,000 +
Apr. 2014 - Ongoing

4.5

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"Communication is great."

Jul 31, 2019

General Manager, Vehicle Center

Anonymous

Other industries
Rhode Island, United States
51-200 Employees
Online Review
Verified

Specialty Answering Service offered call center services for a trucking company to help address after-hours calls.

Specialty Answering Service completed the project and answers all after-hours calls with no complaints from customers. Communication is excellent and effective.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We're a truck dealership. We also have a truck leasing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

We needed an answering service to handle our afterhours road service phone calls for our customers as well as any National Lease affiliate. Specialty Answering Service filled that need.

What were your goals for this project?

To have a seamless transition for afterhours calls to be processed and handed off to our afterhours personnel.

SOLUTION

How did you select this vendor?

I actually found them on line and interviewed them over the phone.

Describe the project in detail.

There really is no other detail than what is described above.

What was the team composition?

None

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Afterhours calls continue to be answered and I have no complaints from my customers.

How effective was the workflow between your team and theirs?

Communication is great. Any time I need to edit contacts or scripts, it is done easily and immediate.

What did you find most impressive about this company?

Response

Are there any areas for improvement?

RATINGS

4.5

Call Center Services
$200,000 to $999,999
Mar. 2012 - Ongoing

4.5

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 4.0

"Their strengths are their technology and service."

Dec 24, 2017

Business Development Senior Manager, Manufacturing Company

Anonymous

Manufacturing
Santa Clara, California
501-1,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

I use this service because I need to answer phones for all our customers.

What is the volume of inbound calls your company was handling per day?

75.

What were your company’s goals for the partnership with this service provider?

Our goal was more sales than last year.

SOLUTION

What does this service provider provide for you on a normal basis?

They can answer faster than a human voice.

Could you describe this service provider's pricing structure and how they bill you?

They charge us for a monthly service and invoice us for voice calls.

How did you find and select this service provider?

I found this service online.

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

They provide high quality work.

How much time and money do you estimate that this service provider saves you each month?

They save me about 25% in all my sales.

Based on your experience, what takeaways can you share about working with this service provider?

It provides a wide-reaching and efficient telephone answering system.

What do you think are the strengths of this service provider?

Their strengths are their technology and service.

Where do you think this service provider can improve?

They can expand their operations to include activities other than answering telephone calls.

RATINGS

4.5

Call Center Services
$10,000,000 +
Jan. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"Their strength is professional handling of calls and increased knowledge of our business, customer service is easy to work with and courteous."

Nov 2, 2017

Manager, Food Product Producer

Anonymous

Manufacturing
Alsip, Illinois
5,001-10,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We have raw material delivered on a daily basis for our food manufacturing and need to ensure that all refrigerated items get priority delivery service. Also we have outsourced many of our jobs to cut down on cost such as not paying for benefits which will increase our profits.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We were locally handling 100% of the inbound calls with 16 people . We have now cut our staff to 3 people who basically handle problems and troubleshoot deliveries.

What challenge were you trying to address with the service provider?

Our goal is to cut costs, especially in payroll and benefits and be able to increase our profits.

SOLUTION

What was the scope of the service provider's involvement?

They are handling our dispatching and confirming delivery and order tracking.

Could you describe the pricing structure and how they billed you?

I am not sure of the price structure and how they bill as this is handled through our corporate office in New Jersey.

How did you come to work with this service provider?

This is the company our corporate procurement division informed the branches that they would be using so not sure how they found out about them.

How would you assess the service provider for answering calls, customer service, and communication?

We have had some problems especially when one our vendors get a representative that has a accent and they cannot understand them. However, when we contract the support team they have been very helpful and understanding.

How much time, in hours, does this service provider save you each month?

Since we have cut our staff that work 40 hours, I assume we are saving about 520 manhours. I'm not sure what the total cost is because I don't know their salaries.

How much money does this service provider save you each month?

N/A.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

That their after hour calls are handled with the same expertise as normal hours of operation for our company. They offer prompt communication and they work hard to refine call quality.

What are the service provider's strengths?

Their strength is professional handling of calls and increased knowledge of our business, customer service is easy to work with and courteous. Things have run smoothly so far.

How can the service provider improve?

I cannot think of anything as we have not encountered any major problems

How long has your company been working with this service provider?

We started January 1, 2017 and it's still ongoing.

How much money do you spend annually with this service provider?

We're investing over $10,000,000.

RATINGS

5.0

Call Center Services
Less than $10,000
Feb. 2017 - Ongoing

3.5

Quality: 3.5

Schedule: 3.5

Cost: 4.0

Willing to Refer: 3.5

"We are just more efficient."

Aug 12, 2017

CEO, Consumer Product Industry Firm

Anonymous

Other industries
Fort Collins, Colorado
1-10 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

Our objective was more specialized calls.

How many inbound calls did your company handle every day?

The volume was 20%.

What challenge were you trying to address with the service provider?

To have our calls answered.

SOLUTION

What was the scope of the service provider's involvement?

They direct our phone calls.

Could you describe the pricing structure and how they billed you?

They bill us quarterly.

How did you come to work with this service provider?

I found them through a referral.

How would you assess the service provider for answering calls, customer service, and communication?

It is good.

How much time and money does this service provider save you each month?

It saves maybe 10 hours.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We are just more efficient.

What are the service provider's strengths?

Their attention to detail is strong.

What areas can the service provider improve?

There is nothing to improve.

How long has your company been working with this service provider?

We started in February 2017.

How much money do you spend annually with this service provider?

It is less than $1,000.

RATINGS

3.5

Showing 31-40 of 51 Reviews

Our Story

Founded in 1985, Specialty Answering Service helps businesses stay connected 24/7/365 through customized call handling, customer support, and virtual receptionist solutions. Today, SAS combines more than 40 years of answering-service experience with flexible live-agent, AI, and hybrid options, supported by U.S.-based teams, secure technology, and workflows built around each client’s business.

What Sets Us Apart

Flexible AI + Live Answering

Clients can use live agents, AI answering, or a hybrid model that combines both. SAS workflows can be customized so routine calls are handled efficiently while complex interactions can be transferred to a live operator when needed.

40+ Years of Answering Experience

SAS has provided answering and call-center services since 1985, supporting businesses across industries with customized call handling, routing, scheduling, dispatch, and customer support.

Secure, U.S.-Based Operations

SAS operates U.S.-based call centers with secure technology, redundant telecom infrastructure, and compliance capabilities including SOC 2, PCI, and HIPAA-supported workflows.

Quick Facts

41 years in business

Team Breakdown

Leadership (5)

Customer Support (10)

Sales (8)

Customer Success (3)

Commonly Asked Questions

Yes. SAS provides 24/7/365 answering and customer-support coverage, including after-hours, overflow, and full-time answering options.

Yes. Call workflows can be customized around your business, including caller questions, message taking, routing, scheduling, escalation, notifications, and other account-specific instructions.

Yes. Businesses can use live agents, Joy AI, or a hybrid model that combines AI with live-agent support and handoff when needed.

Yes. SAS supports secure call-handling workflows and offers HIPAA-compliant services for healthcare organizations, along with SOC 2 and PCI-compliant infrastructure.

Yes. SAS operates a large U.S.-based call-center network with hundreds of operators and the capacity to support substantial inbound call volume.

Premier Verified means Clutch independently confirmed Specialty Answering Service is a legally registered business,
financially sound (Creditsafe: Very Low Risk), and backed by 44 verified client reviews averaging 4.7 stars.

Learn More

Verified Client Reviews: 44

Overall Review Rating: 4.7

Source: Clutch

Last Updated: September 2, 2026

Business Entity

Business Entity Name	HVAC Answering Service Inc.
Source	Pennsylvania Department of State
Jurisdiction of Formation	Pennsylvania
Date of Formation	February 23, 2004
Status	Active
Last Updated	January 29, 2026
ID	3202396

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	January 29, 2026

Learn More About The Clutch Verification Process

Locations (1)

1006 9th Avenue King of Prussia, PA, United States 19406

16 - 20

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Lowery Fence & Patio

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SI Systems, LLC

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Samantha Medellin

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Specialty Answering Service

24/7 Answering for Businesses That Cant Miss Calls

12 Languages that we service

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Specialty Answering Service Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Efficient Workflow and Processes

Issues with Communication Skills

Valuable Cost-Effective Solutions

Strong Project Management

Professional and Personalized Support

Reliable and Responsive Service

Reviews mentioning:

Specialty Answering Service Reviews

Answering & Calendar Services for Law Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Barber Shop

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Support for Business Service Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Answering Service Support for Municipal Water Utility

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Answering Services for SMM Agency

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for IT Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center for Truck Leasing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IVR and Call Answering Services for Manufacturing Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Inbound Appointment Scheduling for Food Product Producer

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Anwering Services for Consumer Product Industry Firm

OPPORTUNITY / CHALLENGE

SOLUTION