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Top Order Processing Services

Ratings Updated: July 8, 2026
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1,425 Companies

Customer Service Outsourcing: Order Processing & Taking

List of the Top Order Processing Companies

  • DelonApps Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Lagos, Nigeria

    Services provided

    10% Customer Service Outsourcing
    20% Call Center Services
    15% Corporate Training & Coaching +8
    15% Recruiting
    15% Staffing
    5% Custom Software Development
    5% IT Managed Services
    5% IT Staff Augmentation
    5% Mobile App Development
    3% HR Outsourcing
    2% Sales Outsourcing

    Focus Areas

    20% Order Processing & Taking
    30% Phone Support Services
    25% Chat Support Services +1
    25% Email Support Services

    DelonApps is a Customer Support Outsourcing company that offers services such as Business Process Outsourcing and 24x7 Customer Answering. Reviews indicate high satisfaction with 100% positive feedback emphasizing their seamless project management, affordability, and impressive delivery beyond expectations. A notable 50% mention increased customer satisfaction due to DelonApps' services.

    See all 3 projects
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    BPO & Call Center Services for Managed IT Services Provider

    5.0 — DelonApps provides a managed IT services provider with BPO services, including graphic design and administrative task management. They also deliver three-month telesales services and 24/7 call Read more
    Read 2 Reviews

    Industry Experience

    DelonApps has demonstrated strong expertise in various industries, including Oil, Gas, and Petrochemical, where they excelled in process automation and optimization, resulting in enhanced productivity and customer satisfaction. In the Information Technology sector, their business process outsourcing and 24/7 customer services have significantly improved operational efficiency and sales for clients. Additionally, they effectively serve the medical field by providing reliable call center solutions. Overall, feedback indicates a positive sentiment towards their affordable, high-quality services across these domains.

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    Engineering Information technology Healthcare

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    United States (2) Nigeria (1)
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  • The Agentsy BPO Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Call Center Services +1
    20% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

    See all 3 projects

    Reviews mention Results-oriented

    Clients express a strong sentiment of satisfaction regarding The Agentsy BPO's results-oriented approach. One client reported a remarkable 300% increase in membership within the first year, maintaining 85% year-over-year growth, which significantly boosted sales and revenue. The partnership has been characterized by high service levels and consistent delivery of results, leading to contract renewals. Overall, clients commend their ability to meet objectives effectively, with no noted areas for improvement.
    • BPO Services for Travel Club
      5.0 May 1, 2023

      We are able to increase our membership base by 300% in the first year, since then we have maintained an 85% YOY membership growth. This has led to a significant increase in our Sales & Revenue and has really helped our business establish itself as a key player in the market. We are very happy with The Agentsy BPO and the results they have delivered for us over the years. Their high level of service, forward thinking approach and ability to deliver are some of the reasons we will be renewing our contract for another 24 months in July.

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    Industry Experience

    The Agentsy BPO has demonstrated significant expertise in the Hospitality & Leisure industry, particularly with travel agencies. Clients have reported exceptional results, such as 300% membership growth and 100% YOY revenue increases. Strengths include their ability to provide multilingual support, reduce overhead costs, and enhance customer retention. Overall sentiment is highly positive, indicating a strong cultural fit and commitment to client objectives, making them an ideal partner for companies in the travel sector seeking growth and operational efficiency.

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    Select Industry to see insights

    Hospitality & leisure

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend The Agentsy BPO for providing excellent value for money, often citing their competitive pricing as a key factor in their selection. One client noted the 'good value for cost' while another highlighted the ability to decrease overhead costs significantly. Overall sentiment reflects high satisfaction with the financial outcomes achieved through their partnership, with clients reporting substantial revenue growth and effective cost management.
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    $2,508 Skilled English speaking agent at $14,25 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour.

    Customer Support Omnichannel

    Below is our rate for Customer Support Omnichannel Agents based on English-speaking and Multilingual agents.
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  • Salaria Sales Solutions Logotype

    5.0 6 reviews
    $1,000+
    $100 - $149 / hr
    50 - 249
    Arlington, VA

    Services provided

    25% Customer Service Outsourcing
    25% Call Center Services
    25% Content Marketing +1
    25% Digital Strategy

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    Salaria Sales Solutions is a business development sales support firm specializing in building outbound sales engines and lead generation. Across their reviews, 100% of clients report impressive responsiveness and flexibility, with over 64% citing their ability to refine targeting and messaging effectively. They consistently deliver measurable outcomes, such as increased pipeline activity and a high conversion rate from meetings to sales opportunities.

    See all 6 projects

    Reviews mention Well-organized projects

    Clients have praised Salaria Sales Solutions for their well-organized project management, highlighting their ability to maintain a steady cadence and timely delivery. One client noted that the process felt 'predictable and low-friction,' while another emphasized their quick responsiveness to changes, which contributed to seamless engagement. Overall, the sentiment reflects a strong appreciation for their structured yet flexible approach, ensuring effective communication and project execution throughout the partnership.
    • Sales Development Services for Uniform & Linen Supply
      5.0 Jun 4, 2026

      Their project management was solid and easy to work with. They stayed on schedule, kept a steady cadence, and made sure we always knew what was happening without overwhelming us with updates. What stood out most was how quickly they responded to anything we needed. If we asked for a shift in targeting, a script adjustment, or a different focus area, they made the change right away and kept the momentum going. Everything felt organized, predictable, and low‑friction, which made the whole engagement easy to manage on our side.

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    Industry Experience

    Salaria Sales Solutions has demonstrated significant expertise across multiple industries, including Automotive, Education, Energy & Natural Resources, and Business Services. Clients commend their ability to generate qualified leads, improve sales efficiency, and enhance pipeline management. Overall sentiment is highly positive, highlighting their responsiveness, data-driven approach, and tailored outreach strategies. Businesses in need of structured outbound sales processes and lead generation will find Salaria's services particularly beneficial across these sectors.

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    Energy & natural resources Business services Education Automotive Other industries

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Salaria Sales Solutions' competitive pricing and exceptional value for money. One client noted, 'their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.' Another stated, 'pricing fit our budget' and emphasized their impressive results, including a 25% SQL-to-close rate. Overall, clients express satisfaction with the return on investment and the measurable outcomes achieved through their services.
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    Gainesville, Florida (1) Chicago, Illinois (1) South Chicago, Illinois (1) Tempe, Arizona (1) Elmendorf Air Force Base, Alaska (1) Jessup, Pennsylvania (1)
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  • Ricaris Have a Nice Day Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Barcelona, Spain

    Services provided

    70% Customer Service Outsourcing
    15% Content Marketing
    15% Translation

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    Ricaris Have a Nice Day is a Customer Service Outsourcing company specializing in customer support services, primarily via email. According to reviews, 100% of clients praise their speed, professionalism, and project management skills. Notably, clients report a 20%–50% improvement in key performance indicators, highlighting their effectiveness in outsourced customer support.

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  • wrrk Logotype

    4.8 4 reviews
    $1,000+
    Undisclosed
    50 - 249
    San Francisco, CA

    Services provided

    50% Customer Service Outsourcing
    30% Call Center Services
    10% Back Office Outsourcing +1
    10% Document Digitization & Management

    Focus Areas

    10% Order Processing & Taking
    55% Chat Support Services
    20% Phone Support Services +1
    15% Email Support Services

    wrrk is a Customer Support Outsourcing company that specializes in providing comprehensive outsourced customer support services, including technical and product-related inquiries. The company is recognized for its professionalism, adaptability, and ability to meet service level agreements. Positive feedback accounts for approximately 90% of references, highlighting their effective scaling and customer communication. Some reviews suggest improvements in response times and evolving documentation.

    See all 4 projects
    0 of 1 Order Processing & Taking reviews is 5 stars
    Unknown avg. project cost

    Order Processing & Taking Experience

    Overall feedback for wrrk within the Order Processing & Taking service has been largely positive, with 90% of reviewers satisfied with their expertise and professionalism. Clients highlighted strengths in customer service response, order adjustments, and workload management. Specific feedback praised their improved response times and effective communication, ensuring clients felt informed and supported. While there were initial delays, the provider's adaptability and commitment to addressing concerns have significantly enhanced client satisfaction.

    Read Most Recent Review
    1 of 2 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center & Customer Service Outsourcing for Energy Co

    5.0 — wrrk provided call center and customer service outsourcing for an EV charging solutions company. The team offered telephone support to resolve technical issues and support incident resolution. Read more
    Read 2 Reviews

    Industry Experience

    wrrk has demonstrated expertise across multiple industries, notably in Energy & Natural Resources and Beauty & Cosmetics. In the energy sector, clients appreciated their ability to provide effective technical support and maintain compliance with service agreements, reflecting strong project management skills. In the beauty industry, feedback highlighted wrrk's professionalism and responsiveness in customer service, aiding in order management. Overall, wrrk is well-suited for companies seeking reliable support in technical and customer service operations in these sectors.

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    Select Industry to see insights

    Energy & natural resources Beauty & Cosmetics

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have consistently recognized wrrk for its competitive pricing and overall value for money. One CEO noted that their pricing fit their budget and provided good value for the cost, while another client appreciated the professionalism and responsiveness, which helped lighten their workload. Overall, the sentiment reflects satisfaction with the cost-effectiveness of wrrk's services, although there are minor suggestions for improving responsiveness in certain situations.
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  • Premier BPO Logotype

    4.1 4 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Clarksville, TN

    Services provided

    16% Customer Service Outsourcing
    30% Back Office Outsourcing
    15% Finance & Accounting Outsourcing (FAO) +3
    15% PEO/Employee Leasing
    14% Call Center Services
    10% Sales Outsourcing

    Focus Areas

    50% Order Processing & Taking
    50% Phone Support Services

    Premier BPO is a back office service provider known for delivering efficient and quality solutions that enhance business operations. Reviewers praise their ability to improve speed and ease of operations, with positive feedback on their customer service and solution-oriented approach. Approximately 67% of the reviews highlight their strengths in client service and communication, while some note an opportunity for price improvement.

    See all 4 projects

    Reviews mention High-quality work

    Clients have expressed a positive sentiment regarding Premier BPO's high-quality work, noting their efficiency in delivering daily reports and the accuracy of their processing. One client highlighted that the service saved them approximately $9,000 monthly, indicating significant cost-effectiveness. Additionally, the ability to turn around quality work quickly was specifically praised, reinforcing the company's reputation for reliability and professionalism in their services.
    • Payment Processing for Mid-sized IT Firm
      3.5 Aug 12, 2017

      The service provider's strength is that they must process accurately.

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    Industry Experience

    Premier BPO has demonstrated expertise across several industries including Manufacturing, IT Services, and various other sectors. Clients noted their strengths in efficiency, quality communication, and the ability to save time and costs. Overall sentiment reflects strong satisfaction, particularly within IT Services, where revenue growth was highlighted. Manufacturing clients appreciated operational ease, while feedback from other sectors revealed reliable service and accurate processing. This provider is well-suited for businesses seeking back office support across diverse domains.

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    Select Industry to see insights

    IT Services Manufacturing

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive Premier BPO as offering good value for money, with one review stating they are 'very much worth the cost.' While some clients noted areas for improvement in pricing, the overall sentiment reflects satisfaction with the services provided. Notably, a client mentioned saving approximately $9,000 monthly due to the efficiency of Premier BPO's services, indicating a positive return on investment despite varying annual expenditures.
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    Tampa, Florida (1) Berkeley, California (1) Pfafftown, North Carolina (1)
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  • WeSage BPM Logotype

    4.8 12 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Ahmedabad, India

    Services provided

    15% Customer Service Outsourcing
    30% Accounting
    25% Back Office Outsourcing +2
    20% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    WeSage BPM is a versatile business process management company offering data entry, accounting, virtual assistance, SEO, and marketing services. Reviews highlight their responsiveness, adaptability, and timely delivery, with over 85% of reviewers praising their flexibility and communication. Clients consistently note their attention to detail and ability to handle diverse tasks efficiently, contributing to cost reductions and business growth.

    See all 12 projects

    Reviews mention Reliable

    Clients consistently describe WeSage BPM as a reliable partner, particularly highlighting their dependable execution and proactive communication. One client noted their reliability in project management and appreciated their flexibility in accommodating various tasks. Overall, the sentiment reflects a strong trust in WeSage BPM's ability to deliver consistent results and maintain effective communication throughout the project lifecycle.
    • Marketing & Sales Operations Support for Software Dev Firm
      4.5 Aug 22, 2022

      We are still in progress re metrics with our projects but they have been reliable in their execution and proactive about getting feedback.

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    Average Project Cost Breakdown

    Less than $10,000 (5) $10,000 to $49,000 (2) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently express satisfaction with WeSage BPM's pricing and value for money. For instance, one client noted, "Good value for cost," while another highlighted that their pricing fit their budget. Additionally, a startup reduced marketing overhead by 50% by transitioning to WeSage BPM, showcasing substantial cost-effectiveness. Overall, sentiment across reviews indicates that clients find WeSage BPM to deliver quality services that justify their costs, making them a valuable partner for various projects.
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    More responsive than most other service providers

    WeSage BPM is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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    United States (10) South Africa (1) England (1)
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  • Customer Umbrella Logotype

    5.0 20 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Varna, Bulgaria

    Services provided

    10% Customer Service Outsourcing
    10% Back Office Outsourcing
    10% Call Center Services +7
    10% Content Moderation Services
    10% Data Annotation Services
    10% Employer of Record (EOR) Services
    10% PEO/Employee Leasing
    10% Recruiting
    10% Sales Outsourcing
    10% Staffing

    Focus Areas

    10% Order Processing & Taking
    40% Chat Support Services
    30% Email Support Services +1
    20% Phone Support Services

    Customer Umbrella is a Customer Support Outsourcing company specializing in providing 24/7 support solutions, including call center outsourcing and remote customer care. With 100% positive feedback highlighting their efficiency, professionalism, and industry understanding, they notably reduced response times by 40% and increased player satisfaction by 25%, while saving 30% on support costs.

    See all 20 projects

    Reviews mention Collaborative

    Customer Umbrella has received overwhelmingly positive feedback regarding their collaborative approach. Clients noted the seamless integration of their teams, with one stating, "Customer Umbrella became an extension of our own team," highlighting their proactive communication and understanding of client needs. Another client emphasized the effective collaboration that led to increased customer satisfaction and operational efficiency. Overall, the sentiment reflects a strong partnership characterized by mutual respect and a commitment to excellence.
    • Back Office Support for Furniture & Home Decor Company
      5.0 Feb 7, 2024

      Our team and theirs worked flawlessly together. Customer Umbrella became an extension of our own team, blending effortlessly into the structure of our organisation, rather than just another vendor. Their proactive approach and tireless dedication to our cause were truly inspiring, cultivating a culture of collaboration and mutual respect.

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    Average Project Cost Breakdown

    $10,000 to $49,000 (9) Less than $10,000 (2)

    What Clients Have Said

    Customer Umbrella is frequently praised for providing excellent value for money, with several clients noting that their pricing fits within budget constraints while delivering high-quality services. For instance, a co-founder noted the company's 'good value for cost,' while another client highlighted a '30% savings on support costs.' Overall, the sentiment surrounding their cost and value proposition is overwhelmingly positive, with clients expressing satisfaction with the quality and efficiency relative to the expenses incurred.
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    United States (5) Cyprus (2) Germany (2) Canada (1) England (1)
    $1,200 Entry level customer support $2,184 Mid Level $4,200 High end experienced technical support.

    Email and Live chat Support

    English customer support ranges from entry-level to experienced and more technical.
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  • Support365days Logotype

    Support365days

    5.0 2 reviews
    Undisclosed
    < $25 / hr
    10 - 49

    Services provided

    25% Customer Service Outsourcing
    20% Fulfillment
    15% Email Marketing +3
    15% Social Media Marketing
    15% Web Design
    10% Logo

    Focus Areas

    30% Order Processing & Taking
    35% Chat Support Services
    35% Email Support Services

    Support365days offers Customer Support Outsourcing, including email and chat support, and order processing. Overall feedback highlights their prompt response times, effective customer retention strategies, and excellent project management. Clients appreciate their cooperative team and ability to swiftly understand and manage business processes.

    See all 2 projects

    Industry Experience

    Support365days has demonstrated notable expertise in the Software industry, particularly in app development support. Clients appreciate their quick response times, cooperative nature, and reliability in addressing customer inquiries and order issues. The overall sentiment is highly positive, indicating strong customer satisfaction and trust. Potential clients in the Software sector seeking efficient support solutions may find Support365days to be an excellent fit for their needs.

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    Software

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients consistently highlight Support365days' competitive pricing as a key factor in their selection, noting that it fits their budgets well. One client emphasized the exceptional value received, stating that the team's quick response times and effective support significantly enhanced customer satisfaction. Overall, the sentiment reflects strong approval of the company's cost-effectiveness, with one client declaring their experience as 'perfect' and expressing a desire for a long-term partnership.
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  • Empire Global Solutions Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    Barranquilla, Colombia

    Services provided

    30% Customer Service Outsourcing
    30% Back Office Outsourcing
    30% Call Center Services +1
    10% Sales Outsourcing

    Focus Areas

    30% Order Processing & Taking
    40% Phone Support Services
    25% Email Support Services +1
    5% Chat Support Services

    Empire Global Solutions is a customer service outsourcing company that provides skilled representatives to manage client interactions and internal operations. According to client feedback, 100% of respondents express satisfaction, highlighting the company's commitment to staff training and accountability. They are commended for effectively decreasing customer complaints and improving service efficiency.

    See all 1 projects

    Industry Experience

    Empire Global Solutions demonstrates significant expertise in the home warranty industry, particularly in customer service operations. Clients commend their ability to provide knowledgeable representatives who effectively manage customer inquiries and issues. The feedback highlights strengths in communication, training, and accountability, resulting in enhanced customer satisfaction and operational efficiency. Overall sentiment in this sector is highly positive, making them a suitable partner for companies seeking to improve customer service capabilities.

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    Other Industry

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Empire Global Solutions is recognized for providing cost-effective customer service solutions, with clients noting the reasonable rates for a large group of representatives. One client emphasized their commitment to knowledgeable staff and effective communication, which enhances overall value. The feedback indicates a strong sentiment of satisfaction, with no reported areas for improvement, highlighting the company's ability to deliver quality service at a competitive price.
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  • Staff Outsourcing Solutions Logotype

    4.4 8 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Cebu City, Philippines

    Services provided

    10% Customer Service Outsourcing
    10% Back Office Outsourcing
    10% Business Consulting +7
    10% Call Center Services
    10% Demand Generation Marketing
    10% Ecommerce Marketing
    10% Finance & Accounting Outsourcing (FAO)
    10% HR Outsourcing
    10% IT Staff Augmentation
    10% Sales Outsourcing

    Focus Areas

    10% Order Processing & Taking
    50% Phone Support Services
    25% Chat Support Services +1
    15% Email Support Services

    Staff Outsourcing Solutions is a Customer Service BPO providing Remote Customer Care and Call Center Solutions. The company is noted for its cost-effective services and cultural alignment with clients. With a 100% positive feedback rate, clients commend their efficiency, ease of collaboration, and high-quality service, with 60% of reviewers highlighting responsiveness and adaptability to evolving business needs.

    See all 8 projects
    1 of 2 Customer Service Outsourcing reviews are 5 stars
    $10,000,000 + avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Support for Plant Retail Company

    5.0 — Staff Outsourcing Solutions provides ongoing customer service support for a plant retail company. The team handles incoming customer emails, inbound calls, and live chat support. Read more
    Read 2 Reviews

    Industry Experience

    Staff Outsourcing Solutions has garnered positive feedback across various industries, notably eCommerce, Retail, Information Technology, and Transportation. Clients commend their expertise in enhancing customer service operations, with highlights on effective communication, responsiveness, and the ability to adapt to specific operational needs. Overall, sentiment is highly favorable, particularly within eCommerce and Retail, where companies report significant improvements in customer satisfaction and operational efficiency, making them a strong fit for these sectors.

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    Select Industry to see insights

    eCommerce Consumer Products Retail Information technology Transportation

    More responsive than most other service providers

    Staff Outsourcing Solutions is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

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    United States (6) England (1)
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  • Lambent Marketing Logotype

    5.0 4 reviews
    Undisclosed
    < $25 / hr
    10 - 49
    Birmingham, AL

    Services provided

    15% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Content Marketing +4
    15% Search Engine Optimization
    10% Business Consulting
    10% Call Center Services
    10% Social Media Marketing

    Focus Areas

    22% Order Processing & Taking
    28% Chat Support Services
    28% Email Support Services +1
    22% Phone Support Services

    Lambent Marketing is a comprehensive marketing consultancy specializing in branding, marketing strategy, and business process outsourcing. The reviews indicate a 100% positive feedback rate, with clients praising their expertise, seamless communication, and ability to deliver tailored solutions. Approximately 75% of reviewers highlight their impressive project management and adaptability in meeting business needs. Lambent Marketing is commended for providing a holistic service that consistently meets or exceeds client expectations.

    See all 4 projects

    Reviews mention Understands their clients' needs

    Lambent Outsourcing has received positive feedback for their ability to understand client needs thoroughly. A client noted that the team 'takes the time to understand my business and what it is trying to achieve,' highlighting their attentive approach. The client emphasized their impressive expertise and adaptability, stating, 'They listen, develop, create and deliver the right solutions.' Overall, the sentiment reflects strong client satisfaction with Lambent's responsiveness and commitment to delivering tailored solutions.
    • Web Design for Consulting Company
      5.0 Nov 15, 2021

      They never cease to impress me with their ability to understand my needs and deliverables. They have worked very closely with me to ensure they get the right results. With my experience in working with them in the past, I know they can offer a real holistic service and so provide all the services my business needs now and in the future, from design, marketing to business processing.

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    Industry Experience

    Lambent Outsourcing has demonstrated significant expertise across multiple industries, including Consulting, Financial Services, and Telecommunications. Clients have praised their ability to understand unique business needs, deliver creative solutions, and provide seamless project management. The overall sentiment is overwhelmingly positive, with particular strengths noted in brand development, back-office operations, and marketing strategies. Companies in need of comprehensive business consulting, financial services, or marketing solutions are likely to find Lambent a suitable partner.

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    Select Industry to see insights

    Consulting Financial services Telecommunications

    Average Project Cost Breakdown

    $200,000 to $999,999 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently commend Lambent Outsourcing for offering high-quality services at competitive prices, providing notable value for money. One client highlighted their ability to deliver tailored solutions that significantly advanced their business image and branding. Another emphasized the impressive continuity and expertise of the team, which enhanced project outcomes without incurring excessive costs. Overall, feedback reflects a strong satisfaction with the cost-to-value ratio, indicating that clients feel they receive substantial returns on their investments.
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    United States (2) Mexico (1) Philippines (1)
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  • BonBon Strategic Logotype

    4.9 5 reviews
    $1,000+
    $100 - $149 / hr
    2 - 9
    Lafayette, LA

    Services provided

    10% Customer Service Outsourcing
    25% Business Consulting
    20% Back Office Outsourcing +6
    10% Financial Consulting
    10% IT Strategy Consulting
    10% Logistics & Supply Chain Consulting
    6% HR Consulting
    6% HR Outsourcing
    3% Staffing

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    BonBon Strategic is a consultancy firm specializing in strategic business support, project management, and operations improvement, often serving as a fractional COO. Reviews indicate a 100% satisfaction rate, highlighting the company's efficiency, effective communication, and ability to streamline business processes. Approximately 80% of reviewers commend BonBon Strategic for their comprehensive strategic planning and operational support, which has led to significant business growth and cost savings.

    See all 5 projects

    Reviews mention Transparent

    Clients have consistently praised BonBon Strategic for their transparency throughout the engagement process. One client noted that they clearly communicated their capabilities and delivered on their promises, stating, 'BonBon Strategic told me upfront what they would be able to do for my business, and they hit every mark.' This sentiment reflects a strong overall satisfaction with their honest and open communication, contributing significantly to successful project outcomes.
    • Back Office Outsourcing for Rental Management Company
      5.0 Jul 29, 2022

      BonBon Strategic told me upfront what they would be able to do for my business, and they hit every mark. I also appreciated how transparent they were about everything. Aside from that, the replacement they hired was one of the best players I’ve ever worked with.

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    Industry Experience

    BonBon Strategic has demonstrated expertise across several industries including IT Services, Other, Construction, Real Estate, and Food & Beverages. Clients have praised their ability to streamline business operations, enhance marketing strategies, and establish effective communication systems. Overall sentiment is positive, highlighting BonBon's strengths in project management, responsiveness, and tailored support, making them an excellent fit for small businesses seeking operational efficiency and strategic growth.

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    Select Industry to see insights

    Construction Real estate IT Services Other Industry Food & Beverages

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently commend BonBon Strategic for their cost-effective services and excellent value for money. One client noted that the initial assessment and subsequent agreement were reasonably priced, leading to significant cost savings through expense analysis. Another client highlighted the impressive return on investment, stating that their business grew from five to 40 units, attributing this success to BonBon's support. Overall, feedback indicates high satisfaction with the pricing relative to the quality and efficiency of services provided.
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    United States (4) Canada (1)
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  • IQ BackOffice Logotype

    IQ BackOffice

    5.0 2 reviews
    $5,000+
    Undisclosed
    250 - 999

    Services provided

    20% Customer Service Outsourcing
    35% Accounting
    35% Back Office Outsourcing +1
    10% Call Center Services

    Focus Areas

    10% Order Processing & Taking
    90% Phone Support Services

    IQ BackOffice is a back-office service provider specializing in payment processing, cyber security, and legal crowdsourcing services. The company is highly regarded for its innovative technology, excellent customer service, and ability to significantly save clients time and money, with 100% positive feedback. Reviewers frequently mention their strengths in efficiency and safety, with no noted areas for improvement.

    See all 2 projects

    Reviews mention Professional

    Clients express a highly positive sentiment regarding IQ BackOffice's professionalism. Feedback highlights their excellent communication, quality work turnaround, and strong customer service. One client noted significant time savings of 20-30 hours monthly and cost reductions of $5,000, emphasizing the value of their services. The client also praised the team's strength, indicating a strong, ongoing partnership since 2017, with no noted areas for improvement.
    • Payment Processing Support for Business Services Company
      5.0 Nov 2, 2017

      The service provider's people are their strength, indicating a professional team that contributes significantly to their success. Their commitment to maintaining a strong team suggests a focus on professionalism and quality service delivery. The ongoing relationship since 2017 also underscores their consistent professional performance.

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    Industry Experience

    IQ BackOffice has demonstrated expertise in the healthcare and business services industries, providing innovative and efficient back-office solutions. Clients have praised their ability to enhance operational efficiency, save time, and reduce costs. Overall sentiment reflects strong satisfaction with their services, emphasizing their excellent customer support and the effectiveness of their technology. Potential clients in healthcare and business services can expect reliable, secure, and impactful support tailored to their operational needs.

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    Business services Healthcare

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive IQ BackOffice as offering good value for money, highlighting significant cost savings and efficiency improvements. One client reported saving $2,200 monthly and 150 hours of staff time, while another noted a monthly saving of $5,000 with 20-30 hours saved. Their pricing structures vary, with some clients opting for annual packages and others for hourly billing. Overall, feedback indicates satisfaction with both cost-effectiveness and service quality.
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  • Pac Biz Contact Center Outsourcing Logotype

    4.7 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Dumaguete, Philippines

    Services provided

    45% Customer Service Outsourcing
    45% Call Center Services
    10% Back Office Outsourcing

    Focus Areas

    10% Order Processing & Taking
    50% Phone Support Services
    30% Chat Support Services +1
    10% Email Support Services

    Pac Biz Contact Center Outsourcing is a company specializing in call center and virtual assistant services. Reviews highlight their transparency, reliable customer service, and effective workflow, with 100% positive feedback on their ability to improve efficiency and client satisfaction. Clients praise their quality assurance processes and seamless integration with existing teams.

    See all 3 projects

    Reviews mention Team players

    Clients have praised Pac Biz for their collaborative approach and effective integration with in-house teams. One client noted that Pac Biz agents seamlessly fit in with local employees and maintained open communication through various channels. The constant contact between account managers and the client ensures a smooth workflow. Overall, the sentiment reflects a strong appreciation for Pac Biz as a team player, contributing positively to client objectives and fostering a cohesive working relationship.
    • Data Entry & Contact Support for Marketing Company
      5.0 Feb 9, 2021

      Agents through Pac Biz fit in well with local employees, covering shifts and asking questions when necessary. Account managers are in constant contact to ensure a smooth, understood workflow. Agents attend company meetings and act as normal part of team.

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    Industry Experience

    Pac Biz Contact Center Outsourcing has demonstrated strong expertise across diverse industries, including Media, Advertising & Marketing, and Financial Services. Clients commend their effective communication, quality customer service, and ability to enhance operational efficiency. The company has significantly impacted the advertising sector by improving lead capture and client satisfaction, while in financial services, their reliable handling of inbound calls has increased sales efficiency. Overall sentiment is positive, indicating Pac Biz is a suitable partner for businesses in these sectors.

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    Select Industry to see insights

    Media Advertising & marketing Financial services

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Pac Biz Contact Center Outsourcing is perceived as a cost-effective solution, providing significant value for money. Clients have noted substantial savings, such as one company saving $2,000 monthly while enhancing efficiency and lead capture. The transparent pricing structure, including hourly fees, allows for flexibility. Overall, clients commend the company's quality of service, with one client emphasizing that the engagement led to improved customer satisfaction without the burden of in-house hiring costs.
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  • Outsource Philippines Logotype

    Outsource Philippines

    5.0 2 reviews
    Undisclosed
    Undisclosed
    50 - 249

    Services provided

    20% Customer Service Outsourcing
    15% Back Office Outsourcing
    15% Web Design +6
    10% Accounting
    10% Content Writing Services
    10% Search Engine Optimization
    10% Social Media Marketing
    5% Employer of Record (EOR) Services
    5% Pay Per Click

    Focus Areas

    30% Order Processing & Taking
    35% Chat Support Services
    25% Email Support Services +1
    10% Phone Support Services

    Outsource Philippines is a Customer Support Outsourcing company that excels in providing virtual assistant services and specialist functions like SEO, live chat, and WordPress design. Reviewers highlight their strong project execution, reducing internal workloads by 42% and achieving a 4.7/5 CSAT score. 100% of reviewers commend their proactive communication and flexibility, while 20% suggest improvements in their hiring speed.

    See all 2 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    SEO, Blog Writing & Customer Service Outsourcing for HR Co

    5.0 — Outsource-Philippines provided customer support, blog writing, and SEO services for an HR company. The team handled live chat, email, and phone support, created blog content, and performed SEO for Read more
    Read 1 Review

    Industry Experience

    Outsource Philippines has received positive feedback primarily in the business services sector, showcasing expertise in virtual assistant services, SEO, and customer support. Clients noted their ability to significantly reduce administrative workloads and enhance customer response times, achieving high satisfaction ratings. The company's strengths include scalability, proactive communication, and robust operational processes. Overall sentiment is highly favorable, suggesting a strong fit for businesses seeking efficient operational support and improved customer engagement.

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    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight Outsource Philippines' competitive pricing and strong cost-to-value ratio. One client noted their 'good value for cost' while achieving significant operational improvements, such as a 42% reduction in internal workload and enhanced customer response times. The company's ability to deliver measurable outcomes at a reasonable price point has been praised, with specific feedback indicating satisfaction with their service levels and performance metrics, reinforcing the overall positive sentiment regarding their value for money.
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  • Tafaseel BPO Logotype

    4.0 1 review
    $10,000+
    < $25 / hr
    1,000 - 9,999
    Ajman, United Arab Emirates

    Services provided

    15% Customer Service Outsourcing
    25% Call Center Services
    20% Sales Outsourcing +3
    15% HR Outsourcing
    15% Recruiting
    10% Staffing

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    Tafaseel BPO is a call center service provider offering bilingual agents, live chat support, and comprehensive call management solutions. According to the reviews, approximately 90% of the feedback is positive, highlighting their strong service delivery and cultural understanding. Clients appreciate Tafaseel BPO's ability to meet high expectations and provide a smooth, customized experience, establishing them as a reliable partner.

    See all 1 projects

    Industry Experience

    Tafaseel BPO has demonstrated strong expertise in the education sector, particularly with a federal government client in the UAE, providing effective call center solutions and exceptional customer service. Feedback highlights their capability to improve service quality through bilingual support, quality monitoring, and personalized engagement. Overall, sentiments from this industry reflect satisfaction with their project management, innovative approach, and understanding of local culture, suggesting they are a suitable partner for organizations seeking reliable outsourcing solutions in education and potentially other sectors.

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    Select Industry to see insights

    Education

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with Tafaseel BPO's cost and value for money, noting that their services meet high expectations. One client highlighted a $400,000 annual investment, stating it was a wise choice given the significant improvement in service quality since outsourcing. They appreciated Tafaseel's competitive pricing against larger firms and emphasized that the company provided a personalized experience, effectively addressing their specific needs without compromising on quality.
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  • Grupo Noa International Logotype

    Grupo Noa International

    4.0 1 review
    Undisclosed
    Undisclosed
    50 - 249

    Services provided

    40% Customer Service Outsourcing
    20% Call Center Services
    15% Language Interpretation +2
    15% Sales Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    36% Order Processing & Taking
    36% Phone Support Services
    17% Email Support Services +1
    11% Chat Support Services

    Grupo Noa International is a customer support outsourcing company that provides remote frontend user support. Reviews highlight their cost-efficiency, transparency, and professionalism, with 100% positive feedback on their availability and flexibility. While individual agent performance varies, the company excels in personalized client service and effective collaboration, making them a trusted partner in managing call volumes and maintaining service standards.

    See all 1 projects

    Industry Experience

    Grupo Noa International has demonstrated significant expertise in the telecommunications industry, particularly in providing remote user support for service desk operations. Clients appreciate their transparency, professionalism, and ability to adapt to specific challenges, leading to a positive overall sentiment. Their strengths include effective training, quality assurance, and a personalized approach, making them a suitable partner for organizations seeking cost-efficient customer support solutions. Potential clients in telecommunications may find them especially beneficial for managing fluctuating support needs.

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    Select Industry to see insights

    Telecommunications

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have generally found Grupo Noa International to offer competitive pricing and good value for money, particularly when compared to other agencies. One client noted they selected Grupo Noa after finding most competitors exceeded their budget, and they have been satisfied with the €4,000 monthly investment for account management. Overall, feedback highlights the company's commitment to transparency and quality service, although some concerns regarding individual agent performance were mentioned.
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  • Koala Customer Care Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Surrey, Canada

    Services provided

    60% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Sales Outsourcing

    Focus Areas

    20% Order Processing & Taking
    30% Phone Support Services
    25% Chat Support Services +1
    25% Email Support Services

    Koala Customer Care is a customer service outsourcing company that efficiently manages phone calls and scheduling for businesses. Their services have been praised for improving efficiency and organization, with 100% of reviewers expressing satisfaction. Clients highlight their responsiveness and problem-solving skills, noting no areas for improvement, and emphasizing the company's capacity to adapt and learn from past issues.

    See all 1 projects

    Industry Experience

    Koala Customer Care has notably served the Beauty & Cosmetics industry, providing exceptional customer service solutions for salons. Feedback indicates a significant improvement in operational efficiency and client scheduling, allowing business owners to focus on core activities. Their organized communication and proactive problem-solving approach have earned positive sentiment, with clients emphasizing their adaptability and strong project management. Overall, they are well-suited for businesses seeking to enhance customer care without increasing overhead costs.

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    Select Industry to see insights

    Beauty & Cosmetics

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients express high satisfaction with Koala Customer Care's cost and value for money. One client noted a significant investment of approximately $560,000 USD, yet highlighted substantial time savings and operational efficiency gained from their services. The salon owner emphasized that the partnership allows their receptionist to focus on other tasks, indicating that the service was a cost-effective solution. Overall, clients feel that Koala Customer Care provides excellent value relative to their investment.
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  • Bungee (formerly Direct Answer) Logotype

    4.8 7 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Capon Bridge, WV

    Services provided

    35% Customer Service Outsourcing
    45% Call Center Services
    10% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    11% Order Processing & Taking
    46% Phone Support Services
    29% Chat Support Services +1
    14% Email Support Services

    Bungee (formerly Direct Answer) is a customer service outsourcing company providing call handling, billing support, data processing, and donor management services. The reviews reflect strong positive feedback, with approximately 90% of clients praising their responsive communication, tailored solutions, and high-quality support. Clients appreciate Bungee's ability to quickly adapt to changes and maintain seamless integration with their processes, resulting in enhanced efficiency and customer satisfaction.

    See all 7 projects

    Reviews mention High-quality work

    Clients consistently commend Bungee (formerly Direct Answer) for delivering high-quality work, particularly in customer service. One client noted, 'They have truly provided a level that has left me impressed and blown away.' Another highlighted their 'outstanding' service, stating, 'They'll do everything in their power to meet and exceed expectations.' Overall, the sentiment reflects a strong appreciation for their dedication, efficiency, and ability to integrate seamlessly into clients' operations.
    • Answering Services, Scheduling, & Merchandise for HVAC Company
      5.0 Sep 26, 2018

      The project manager is quite involved—sometimes listening to certain calls and later going over the flow with the employee and the caller. They have a thorough quality assurance process. I generally try to go out of my way to take care of my own customers, so when I find a company that does the same for me, I notice it.

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    • Phone & Email Support for Religious Museum
      5.0 Apr 4, 2018

      The desire to achieve perfection is evident in the quality of their performance. They’ll do everything in their power to meet and exceed expectations. Their customer service is outstanding.

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    Industry Experience

    Bungee has received positive feedback across various industries, notably Utilities, Nonprofits, Media, and Arts. Clients highlight their expertise in call handling, data processing, and customer service. In the Utilities sector, they significantly improved customer engagement, leading to increased revenues. Nonprofits praised their understanding of donor relations and efficient processing. Their adaptability and strong communication skills across all industries foster long-term partnerships, making them a suitable choice for organizations seeking customer support and operational efficiency.

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    Media Utilities Other industries Arts, entertainment & music

    Average Project Cost Breakdown

    $50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally express satisfaction with Bungee's (formerly Direct Answer) pricing and value for money. One client noted they chose Bungee for its reasonable rates compared to competitors, stating, "the price was much more reasonable than other companies." Another highlighted that outsourcing to Bungee was more cost-effective than maintaining in-house staff, emphasizing affordability without sacrificing service quality. Overall, feedback reflects a strong sentiment that Bungee provides exceptional service relative to its cost.
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    Washington, District of Columbia (1) Oklahoma City, Oklahoma (1) San Francisco, California (1) Arlington, Virginia (1) Vienna, Virginia (1) Short Hills, New Jersey (1)
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  • Acelerar Technologies Logotype

    4.1 5 reviews
    Undisclosed
    < $25 / hr
    50 - 249
    Noida, India

    Services provided

    35% Customer Service Outsourcing
    55% Back Office Outsourcing
    10% Call Center Services

    Focus Areas

    37% Order Processing & Taking
    44% Chat Support Services
    19% Phone Support Services

    Acelerar Technologies is a comprehensive back office service provider offering solutions such as payment processing, scheduling support, and data entry services. Reviews indicate a positive client experience, with approximately 80% mentioning excellent communication and time-saving benefits. While some suggest simplification, the majority highlight their overall satisfaction and the company's ability to deliver quality work promptly.

    See all 5 projects

    Industry Experience

    Acelerar Technologies has garnered positive feedback across various industries, including Information Technology, Legal, and Other industries. Clients consistently praise their strong communication, efficiency in back office services, and ability to save time and costs. The sentiment in the Information Technology sector reflects significant savings and excellent service quality, while feedback from Legal and Other industries emphasizes reliability and effective problem-solving. Overall, Acelerar Technologies is well-suited for clients seeking robust support in back office operations across these sectors.

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    Select Industry to see insights

    Other industries Legal Information technology

    Average Project Cost Breakdown

    $50,000 to $199,999 (2) Less than $10,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally perceive Acelerar Technologies as offering good value for money. One client highlighted a monthly saving of $500 and 100 hours of saved time, attributing their satisfaction to the company's strong service quality and pricing adaptability. Another client noted a 12% cost reduction compared to competitors, emphasizing excellent communication and service. Overall, feedback indicates that clients appreciate the competitive pricing and effective service delivery, though some reviews mention average pricing structures.
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    Atlanta, Georgia (1) The Bronx, New York (1) Los Angeles, California (1) Salt Lake City, Utah (1) Pell City, Alabama (1)
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  • Integra Global Solutions Logotype

    5.0 9 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Wexford, PA

    Services provided

    10% Customer Service Outsourcing
    20% Accounting
    20% Back Office Outsourcing +4
    20% Finance & Accounting Outsourcing (FAO)
    10% Employer of Record (EOR) Services
    10% Other Digital Marketing
    10% Recruitment Process Outsourcing

    Focus Areas

    15% Order Processing & Taking
    30% Chat Support Services
    30% Email Support Services +1
    25% Phone Support Services

    Integra Global Solutions is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviewers commend the company's reliability, accuracy, and efficient project management, noting that tasks are consistently completed on schedule and with attention to detail. Over 80% of reviews highlight their effective communication and cost-effective services, although some suggest improvements in proactive scheduling and workflow optimization.

    See all 9 projects
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    2 new reviews for Customer Service Outsourcing in past 6 months
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Staff Augmentation for Medical Billing Company

    5.0 — Integra Global Solutions provides ongoing medical billing services for a medical billing company. The team handles the client's growing workloads and is expected to maintain accuracy and Read more
    Read 2 Reviews

    Industry Experience

    Integra Global Solutions has garnered positive feedback across various sectors, particularly in Healthcare and Business Services. Clients commend their efficiency in medical billing and accounting, resulting in improved operational accuracy and reduced workload. In the eCommerce sector, they provide cost-effective solutions that enhance financial reporting and client service capabilities. Overall, the sentiment is strongly favorable, highlighting Integra's expertise, reliability, and proactive communication, making them an ideal partner for companies seeking efficient outsourcing solutions in healthcare, business services, and eCommerce.

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    Select Industry to see insights

    Business services Medical Healthcare eCommerce

    View projects from:

    Tampa, Florida (2) Chicago, Illinois (1) Los Angeles, California (1) Tucson, Arizona (1) Pittsburgh, Pennsylvania (1) Las Vegas, New Mexico (1)
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  • Amevalue Logotype

    5.0 5 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Warszawa, Poland

    Services provided

    60% Customer Service Outsourcing
    20% Back Office Outsourcing
    15% IT Staff Augmentation +1
    5% Call Center Services

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    Amevalue is a Customer Service Outsourcing company providing comprehensive customer support services, including Call Center Outsourcing and Customer Care Outsourcing. Reviews indicate high satisfaction, with consistent commendations for their professionalism, responsiveness, and effective project management. Notably, 100% of reviewers emphasize their value for cost and seamless integration with company values.

    See all 5 projects
    1 of 1 Order Processing & Taking reviews is 5 stars
    1 new review for Order Processing & Taking in past 6 months
    $10,000 – $49,000 avg. project cost

    Order Processing & Taking Experience

    Amevalue has received highly positive feedback for their Order Processing & Taking services, with an impressive client satisfaction rate. Clients report significant improvements in response times and customer satisfaction, with CSAT scores rising due to effective SLA management and streamlined processes. Approximately 90% of reviewers noted enhanced operational efficiency and effective integration of AI for handling FAQs. Their project management is noted for its transparency and adaptability, ensuring timely delivery. Overall, Amevalue demonstrates a strong expertise in optimizing customer experience within order processing.

    Read Most Recent Review
    3 of 3 Customer Service Outsourcing reviews are 5 stars
    3 new reviews for Customer Service Outsourcing in past 6 months
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    HR & Recruiting Services for Digital Agency

    5.0 — Amevalue has built an HR management structure for a digital agency. The team provides L1 and L2 support, manages SLAs and quality management, and offers HR and recruiting services. Read more
    Read 3 Reviews

    Industry Experience

    Amevalue has demonstrated expertise in eCommerce, Advertising & Marketing, and HR management. In eCommerce, they excel at enhancing customer support operations, achieving improved response times and customer satisfaction. Their work in Advertising & Marketing focuses on maintaining operational stability during campaigns, ensuring quick incident response. In the HR sector, they effectively built automated processes and maintained high customer service ratings. Overall, sentiment is highly positive across all industries, making Amevalue a suitable partner for businesses seeking reliable and efficient operational support.

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    Other industries eCommerce

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Amevalue's competitive pricing and strong value for money. For instance, one reviewer noted, 'Pricing fit our budget' and emphasized 'good value for cost,' while another stated, 'Service, price, people' were impressive aspects of the company. Overall, the sentiment regarding cost-effectiveness is positive, with clients appreciating the alignment of Amevalue's services with their financial expectations.
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  • Westshore Bpo Pvt Ltd Logotype

    4.2 17 reviews
    $25,000+
    < $25 / hr
    50 - 249
    Bengaluru, India

    Services provided

    25% Customer Service Outsourcing
    20% Business Consulting
    20% Call Center Services +3
    15% Back Office Outsourcing
    10% Financial Consulting
    10% Sales Outsourcing

    Focus Areas

    37% Order Processing & Taking
    37% Phone Support Services
    15% Chat Support Services +1
    11% Email Support Services

    Westshore Bpo Pvt Ltd is a Customer Service Outsourcing provider, specializing in Call Center Solutions and Remote Customer Care. The company receives mixed reviews, with approximately 71% of feedback highlighting their professional project management and efficient customer support services. However, 29% of reviews express dissatisfaction, citing unprofessionalism and unmet deliverables.

    See all 17 projects
    7 of 8 Customer Service Outsourcing reviews are 5 stars
    6 new reviews for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Support for Financial Services Firm

    5.0 — Westshore Bpo Pvt Ltd provided customer service support for a financial services firm. The team was responsible for customer ticket handling, news headling monitoring, and content filtering. Read more
    Read 8 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (3) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Overall, Westshore Bpo Pvt Ltd is viewed positively for offering good value for cost, with multiple clients noting that their pricing fits within budget constraints. For instance, a client from entrust IT Group highlighted the company's 'great culture fit' and 'good value for cost.' However, contrasting feedback from another client described their experience as 'the worst ever,' indicating dissatisfaction with service quality despite perceived affordability. The sentiment is mixed, with positive assessments of cost-effectiveness overshadowed by significant concerns about service delivery.
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    England (4) United States (2) France (1) India (1) Scotland (1)
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  • Kexxel BPO Logotype

    Kexxel BPO

    4.5 1 review
    $5,000+
    < $25 / hr
    50 - 249

    Services provided

    30% Customer Service Outsourcing
    35% Call Center Services
    35% Sales Outsourcing

    Focus Areas

    40% Order Processing & Taking
    40% Phone Support Services
    10% Chat Support Services +1
    10% Email Support Services

    Kexxel BPO is a Customer Service BPO specializing in Customer Support Outsourcing and conducting detailed customer service surveys for global clients. Reviews highlight their excellent communication and timely project delivery, with 100% of feedback being positive about their detailed analysis and commitment to meeting tight deadlines, leading to enhanced service improvement for clients.

    See all 1 projects

    Reviews mention Timely

    The feedback regarding Kexxel BPO's timeliness is overwhelmingly positive. One client noted that the team completed their project ahead of a narrow timeline, demonstrating exceptional efficiency. Additionally, the communication was highlighted as fluid, with the team working beyond regular hours to accommodate international clients. Overall, clients expressed satisfaction with the timely delivery of reports and surveys, indicating a strong commitment to meeting deadlines and responding to client needs.
    • Customer Survey & Analysis for Tech & Consulting Company
      4.5 Jan 13, 2024

      The team completed the task before the deadline. The Training & Operations leader maintained good communication, which enabled us to bridge gaps. We were very happy with the timeline and the accuracy of the reports & Surveys conducted based on our requirements.

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    0 of 1 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Survey & Analysis for Tech & Consulting Company

    4.5 — A technology and consulting company hired Kexxel BPO to conduct surveys for over 100 of their customers. The team also provided reports and detailed analyses to the client.  Read more
    Read 1 Review

    Industry Experience

    Kexxel BPO has demonstrated significant expertise in the consulting industry, particularly in conducting customer surveys for global companies. Feedback indicates strong communication, timely project delivery, and the ability to adapt to client needs, leading to valuable insights for service improvement. Their proven track record in consulting suggests they are well-suited for projects requiring meticulous analysis and customer engagement strategies.

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    Select Industry to see insights

    Consulting

    Average Project Cost Breakdown

    What Clients Have Said

    Clients express strong satisfaction with Kexxel BPO's pricing, noting it aligns well with their budgets while delivering high-quality results. One client highlighted the company's high ratings and cost-effectiveness as key reasons for their selection. The team is praised for exceeding expectations by completing projects ahead of schedule, indicating a strong value for money. Overall, feedback reflects a positive sentiment regarding the company's cost versus the quality of service provided.
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  • @liveconx Logotype

    4.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cornwall, Canada

    Services provided

    55% Customer Service Outsourcing
    30% Call Center Services
    15% Sales Outsourcing

    Focus Areas

    28% Order Processing & Taking
    45% Chat Support Services
    27% Phone Support Services

    @liveconx is an appointment setting and customer service company that offers tailored inbound and outbound call handling services. Reviews indicate a high level of customer satisfaction, with 100% of reviewers expressing confidence in their services and acknowledging significant cost and time savings. The company has been praised for its excellent customer service, communication, and flexibility in pricing, with no significant areas identified for improvement.

    See all 3 projects

    Reviews mention High-quality work

    The feedback regarding @liveconx highlights a strong sentiment towards their high-quality work. Clients appreciate the beneficial support provided, noting it has significantly improved organization and saved substantial costs. One client specifically stated, "I have no complaints," and emphasized that their service has been "one of the most beneficial things" for the company. Overall, clients identify their strengths as consistently delivering excellent service without any noted areas for improvement.
    • Appointment Setting for Transportation Business
      5.0 Dec 24, 2017

      I have no complaints. Their help has been very beneficial. It has been one of the most beneficial things because, with their help, I have better organization in the company and can get rid of the headache that was there before.

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    Industry Experience

    The reviews indicate @liveconx's strong performance primarily in the Information Technology and various other industries, such as customer service and outbound services. Clients appreciate their efficient appointment-setting and customer service capabilities, often noting significant cost and time savings. Overall sentiment is positive, highlighting their adaptability and ability to enhance organizational efficiency. Potential clients in tech and service-oriented sectors may find them particularly beneficial.

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    Select Industry to see insights

    Information technology Transportation Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (1) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients generally express satisfaction with @liveconx’s pricing structure, highlighting their affordable monthly fee of $500. Reviewers note substantial savings, estimating around $10,000 annually due to improved efficiency and better organization. One client emphasized that their adaptable pricing makes @liveconx a standout service provider. Overall, the sentiment reflects a positive perception of the company's value for money, with no significant complaints about costs.
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    View projects from:

    Dallas, Texas (1) North Bergen, New Jersey (1) Saint Albans, New York (1)
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  • Call Point Business Solutions Ltd. Logotype

    5.0 6 reviews
    Undisclosed
    < $25 / hr
    50 - 249
    Dhaka, Bangladesh

    Services provided

    10% Customer Service Outsourcing
    45% Call Center Services
    20% Back Office Outsourcing +4
    10% Sales Outsourcing
    5% Direct Marketing
    5% Email Marketing
    5% Social Media Marketing

    Focus Areas

    25% Order Processing & Taking
    40% Phone Support Services
    20% Chat Support Services +1
    15% Email Support Services

    Call Point Business Solutions Ltd. is a customer service and contact center provider specializing in phone, email, and administrative support. Reviewers highlight their efficient onboarding process, effective project management, and alignment with company values. They report significant improvements in customer satisfaction, with one client noting a 30-point CSat increase. Overall, 100% of the reviews commend their prompt service and capacity to meet and exceed expectations.

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    Reviews mention Hard working

    Clients consistently commend Call Point Business Solutions Ltd. for their hard-working team, noting their proactive approach and commitment to efficiency. One CEO highlighted their staff's relentless pursuit of effective solutions, contributing to improved processes and the creation of well-documented procedures. Additionally, the company's ability to prescreen applicants and enhance operational quality showcases their dedication to hard work and client success. Overall, the sentiment reflects strong appreciation for the team's diligence and effectiveness.
    • Call Center Services for Legal Operations Platform
      5.0 Feb 13, 2024

      Call Point Business Solutions found applicants who met my requirements, prescreened them, set up interviews, and helped me choose my staff by hand. My company processes were planned out by Call Point company Solutions, who also gave me access to KPI dashboards and well-documented SOPs. My staff members appear to have a mindset that encourages them to work hard and achieve success. They have reduced the cost and inconvenience of particular company procedures while maintaining a better quality of execution.

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    Industry Experience

    Call Point Business Solutions Ltd. has demonstrated expertise across various industries, including Media, Healthcare, Legal, Business Services, and Information Technology. Clients praise their quick onboarding, effective communication, and impactful customer service solutions that have noticeably improved metrics such as customer satisfaction and operational efficiency. Overall, the sentiment is highly positive, particularly in Healthcare and Legal sectors, where their contributions are noted for aligning well with client values and significantly enhancing business performance.

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    Software Legal Media Information technology Business services

    Average Project Cost Breakdown

    $10,000 to $49,000 (4) Less than $10,000 (1)

    What Clients Have Said

    Clients of Call Point Business Solutions Ltd. consistently highlight the company's strong value for money, with feedback indicating that their pricing aligns well with budget expectations. One CEO noted their 'good value for cost' and a significant reduction in onboarding time, enhancing operational efficiency. Another client praised their ability to deliver results that were 'far more effective and economical' than their own efforts. Overall, sentiment reflects high satisfaction with the services provided relative to the costs incurred.
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    Canada (1) France (1) Germany (1) India (1) United States (1)
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  • A1 Call Center Logotype

    4.8 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Noida, India

    Services provided

    25% Customer Service Outsourcing
    40% Back Office Outsourcing
    25% Call Center Services +1
    10% Sales Outsourcing

    Focus Areas

    22% Order Processing & Taking
    56% Chat Support Services
    22% Phone Support Services

    A1 Call Center is a customer service company specializing in outbound services, enhancing communication, and maintaining customer relationships. Reviews are overwhelmingly positive, highlighting strengths such as excellent customer service, efficiency, and cost savings, with minor critiques on processing speed and schedule flexibility. Approximately 100% of reviewers rate their experience as enjoyable or amazing, emphasizing strong customer relationships.

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    Reviews mention Efficient

    The client feedback highlights a strong sentiment of efficiency associated with the service provider. They noted that the company significantly enhances productivity, stating, "They can carry all their tasks, making them very efficient at all times." Additionally, the client praised their responsibility, punctuality, and overall efficiency, emphasizing the premium nature of the service provided. Overall, the feedback reflects a positive assessment of the company's ability to deliver results effectively.
    • Customer Verification for Administrative Department
      5.0 Aug 11, 2017

      They can carry all their tasks, making them very efficient at all times. Their responsibility, punctuality, seriousness, and efficiency are notable strengths.

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    Industry Experience

    A1 Call Center has established a strong reputation in the Telecommunications and Legal industries, consistently receiving positive feedback for their customer service and efficiency. Clients noted their ability to develop strong relationships and provide significant cost savings, particularly in managing outbound calls. Overall sentiment across these industries is highly favorable, with clients appreciating their productivity and responsiveness. This provider is well-suited for organizations seeking reliable outbound services and effective customer engagement.

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    Telecommunications Legal Other industries

    Average Project Cost Breakdown

    Less than $10,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients express a positive sentiment regarding the company's pricing and value for money, highlighting a 'standard' pricing structure that offers excellent service. One client noted savings of $100,000 monthly due to their efficiency, while another appreciated the 'better prices' provided. Overall, clients feel they receive premium service that justifies their investment, with one stating, 'They are amazing.'
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    Chicago, Illinois (1) New York City, New York (1) Flushing, New York (1)
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  • CX Collective Logotype

    5.0 13 reviews
    $5,000+
    $150 - $199 / hr
    2 - 9
    Inglewood, CA

    Services provided

    20% Customer Service Outsourcing
    30% CRM Consulting and SI
    20% Business Consulting +2
    20% Call Center Services
    10% Financial Consulting

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    CX Collective is a Customer Service BPO firm specializing in CX strategy, design, and implementation. Their reviews highlight exceptional performance in delivering timely and responsive customer support services, with 100% of feedback emphasizing effective communication and strategic execution. Clients praise their ability to align with company values and their comprehensive CX solutions.

    See all 13 projects
    1 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of CX Collective indicate a high level of client satisfaction, particularly regarding their expertise in customer support solutions. Clients praised their ability to implement Zendesk effectively, streamline operations, and provide valuable recommendations. One client highlighted the team's proactive communication and knowledge, noting that the collaboration significantly enhanced their support efficiency. Overall, the sentiment is overwhelmingly positive, with no reported areas for improvement.
    Read 1 Recent Review
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    CX Strategy Development for Pet Supplement Manufacturer

    5.0 — A pet supplement manufacturer hired CX Collective for CX strategy development. They handled support desk configuration, workflow design, cx training materials, and Workforce management plan, among Read more
    Read 1 Review

    Industry Experience

    CX Collective has demonstrated expertise across various industries, including retail, consumer products, healthcare, and e-commerce. Clients praised their proactive communication, deep knowledge of customer experience (CX) systems, and effective implementation of Zendesk solutions. Feedback reveals a strong impact on operational efficiency, scalability, and customer satisfaction. Overall sentiment is highly positive, indicating that CX Collective is well-suited for businesses seeking to enhance their CX capabilities in fast-paced and evolving environments.

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    Select Industry to see insights

    Nonprofit Beauty & Cosmetics Software Consumer Products Retail Healthcare

    More responsive than most other service providers

    CX Collective is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • (we)Vcare Customers Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    New Delhi, India

    Services provided

    40% Customer Service Outsourcing
    60% Call Center Services

    Focus Areas

    33% Order Processing & Taking
    67% Phone Support Services

    (we)Vcare Customers is a Customer Service Outsourcing (CSO) company specializing in providing comprehensive 24/7 customer support services. Their reviews highlight a strong focus on maintaining high service quality, seamless integration, and exceptional project management. Impressively, 100% of reviewers noted their adaptability and proactive communication, resulting in improved customer satisfaction and efficiency.

    See all 3 projects
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    2 new reviews for Customer Service Outsourcing in past 6 months
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Technology Company

    5.0 — (we)Vcare Customers provided customer service outsourcing services for a technology company. The team offered 24/7 assistance across multiple channels, addressing technical and non-technical Read more
    Read 2 Reviews

    Industry Experience

    Based on client feedback, (we)Vcare Customers excels in providing robust customer support solutions primarily in the Information Technology and Software industries. Clients praised their responsiveness, adaptability, and seamless integration into existing workflows. The overall sentiment reflects significant improvements in customer satisfaction, issue resolution, and user onboarding. Their expertise is particularly well-suited for businesses seeking to enhance customer engagement and retention through reliable 24/7 support services.

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    Select Industry to see insights

    Information technology Software

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients consistently praise (we)Vcare Customers for their competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and highlighted the 'good value for cost' provided. Both reviews emphasize the company's ability to deliver high-quality customer support while maintaining affordability, leading to improved customer satisfaction and operational efficiency. Overall, the sentiment is highly positive regarding the cost-effectiveness of their services.
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  • Labora Logotype

    5.0 1 review
    $1,000+
    Undisclosed
    10 - 49
    São Paulo, Brazil

    Services provided

    50% Customer Service Outsourcing
    50% Sales Outsourcing

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    Labora is a business process outsourcing company specializing in connecting influencers with travelers. The reviews highlight their effective project management, with timely deliverables and excellent response times. While clients appreciate their dedication, some suggest incorporating AI more effectively. Overall feedback is predominantly positive, underscoring their strong cultural fit and commitment to client projects.

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    Industry Experience

    Labora has demonstrated expertise primarily in the Information Technology sector, particularly in Business Process Outsourcing for travel-related platforms. Clients appreciate their prompt communication and commitment to project success, leading to increased influencer engagement. Overall sentiment in this sector is positive, highlighting Labora's strengths in collaboration and responsiveness. Potential clients in the travel and technology industries may find Labora an excellent fit for their projects.

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    Select Industry to see insights

    Information technology

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with Labora's cost-effectiveness and overall value for money. One client noted that Labora's response time was exceptional, contributing to a smooth project management experience, and highlighted the company's genuine care for their project. Additionally, the successful increase in the number of influencers acquired underscored the positive return on investment. Overall, the sentiment reflects a strong appreciation for Labora's pricing relative to the quality of service provided.
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  • Distance Team Logotype

    5.0 2 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Limassol, Cyprus

    Services provided

    80% Customer Service Outsourcing
    10% Call Center Services
    10% Sales Outsourcing

    Focus Areas

    20% Order Processing & Taking
    30% Phone Support Services
    25% Chat Support Services +1
    25% Email Support Services

    Distance Team is a Customer Service BPO that specializes in outsourced customer support, offering call center solutions and remote customer care. The company has received consistently positive reviews, with 100% of reviewers highlighting their timely project delivery and responsiveness. Clients also appreciate their competitive pricing and strong alignment with company values, indicating a well-regarded and reliable service provider.

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    2 of 2 Customer Service Outsourcing reviews are 5 stars
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Support Services for Healthcare Technology Company

    5.0 — Distance Team provided customer service support for a healthcare technology company. Read more
    Read 2 Reviews

    Industry Experience

    Distance Team has received positive feedback in the Healthcare and Consumer Products industries. Clients highlighted their effective communication, project management, and responsiveness. In Healthcare, they successfully met service level agreements, while in Consumer Products, their customer service support was praised for quality and speed. Overall, Distance Team demonstrates strong value and expertise, positioning them as a suitable partner for projects in both sectors.

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    Select Industry to see insights

    Consumer Products Healthcare

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently commend Distance Team for their competitive pricing and strong value for money. The CEO of Abe Health noted the company's 'good value for cost,' while the CEO of DP Fishing Mania highlighted that 'pricing first' aligned with their budget. Overall, reviews reflect satisfaction with cost-effectiveness and the quality of service provided, with no significant areas for improvement mentioned.
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    Cyprus (1) Malta (1)
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  • ARC Business Process Outsourcing Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    Stellenbosch, South Africa

    Services provided

    30% Customer Service Outsourcing
    40% Sales Outsourcing
    20% Call Center Services +1
    10% Back Office Outsourcing

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    ARC Business Process Outsourcing specializes in Customer Service BPO and offers multilingual remote customer care solutions, including call center outsourcing and support services across various digital platforms. Reviews indicate a high level of satisfaction, with customers noting significant improvements in customer satisfaction metrics and praising the company's professionalism and alignment with client values. Overall, 100% of reviewers recommend their services.

    See all 1 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for E-Commerce Company

    5.0 — An e-commerce company has outsourced a team of customer service agents from ARC Business Process Outsourcing. The responsibilities include interactions via Webform, emails, live chat, social media, Read more
    Read 1 Review

    Industry Experience

    ARC Business Process Outsourcing has demonstrated significant expertise in the eCommerce sector, particularly in customer service outsourcing. Clients have praised their multilingual capabilities and effective problem resolution, resulting in improved customer satisfaction and reduced response times. The positive feedback reflects strong project management and alignment with client values, indicating that they are a reliable partner for companies seeking enhanced customer engagement in the eCommerce industry.

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    Select Industry to see insights

    eCommerce

    Average Project Cost Breakdown

    What Clients Have Said

    Clients report that ARC Business Process Outsourcing offers competitive pricing relative to the high quality of service delivered. One client noted a significant improvement in customer satisfaction metrics, attributing this success to the professionalism and flexibility of the team. The alignment of company values and effective communication further enhance the perceived value for money, with no noted areas for improvement in pricing or service delivery.
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  • Customer Success Point Logotype

    Customer Success Point

    5.0 1 review
    Undisclosed
    Undisclosed
    10 - 49

    Services provided

    80% Customer Service Outsourcing
    20% Social Media Marketing

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    Customer Success Point is a Customer Service BPO specializing in customer support outsourcing, managing frontline interactions with efficiency. Reviews emphasize their reliability, scalability, and proactive approach, with 75% noting their strong focus on customer satisfaction. The company excels in transparency and flexibility, adapting to client needs while ensuring timely responses and high CSAT rates.

    See all 1 projects
    1 of 1 reviews is 5 stars
    1 new review for Customer Service Outsourcing services
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent feedback for Customer Success Point highlights their strong performance in customer support outsourcing, with a median response time of under 10 hours and a CSAT rate consistently above 75%. Clients commend their proactive project management, adaptability during peak periods, and commitment to quality assurance. Notably, they are recognized for their flexibility and ownership in addressing evolving needs. However, an earlier implementation of a 24/7 support model was suggested for improved service delivery.
    Read 1 Recent Review

    Industry Experience

    Customer Success Point has demonstrated notable expertise in the gaming industry, providing high-quality customer support services for mobile gaming companies. Feedback highlights their commitment to KPIs, effective communication, and strong ownership in partnership roles. Clients experienced improvements in response times, player satisfaction rates, and overall customer care. Their adaptability and proactive approach further establish them as a reliable partner in the gaming sector, making them an excellent fit for businesses seeking enhanced player support solutions.

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    Average Project Cost Breakdown

    What Clients Have Said

    Clients appreciate Customer Success Point for providing good value for cost, with one reviewer specifically noting the company's alignment of values and culture fit. The partnership has resulted in high-quality service delivery, maintaining a median response time under 10 hours and a CSAT rate above 75%. Overall sentiment indicates that clients find the company reliable and committed to performance management, making it a cost-effective choice for customer support outsourcing.
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  • Agents Republic Inc. Logotype

    4.5 1 review
    $1,000+
    < $25 / hr
    250 - 999
    Vancouver, Canada

    Services provided

    20% Customer Service Outsourcing
    60% Call Center Services
    10% Sales Outsourcing +2
    5% BI & Big Data Consulting & SI
    5% Market Research

    Focus Areas

    25% Order Processing & Taking
    75% Phone Support Services

    Agents Republic Inc. is a Customer Service BPO specializing in outsourced customer support, offering 24/7 multi-language support and advanced call center solutions. The company receives overwhelmingly positive feedback, with clients noting a 15% increase in customer satisfaction and a 20% boost in Net Promoter Score. Clients commend their adaptability, timely delivery, and effective communication.

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    0 of 1 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Mobile Gaming Company

    4.5 — A mobile gaming company hired Agents Republic Inc. for customer outsourcing services. The team was responsible for providing round-the-clock support through email, live chat, phone, and social media Read more
    Read 1 Review

    Industry Experience

    Agents Republic Inc. has demonstrated strong capabilities within the gaming industry, specifically in mobile gaming, excelling in customer support services. Feedback highlights their strengths in quality assurance, cost management, and adaptability, leading to significant improvements in customer satisfaction metrics. Their expertise in delivering tailored support strategies and leveraging advanced technologies has positively impacted client operations. Overall, their proven track record in gaming suggests they are well-suited for projects in this sector.

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    Select Industry to see insights

    Gaming

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed satisfaction with Agents Republic Inc.'s cost-effectiveness, highlighting their pricing as a key factor in selection. One client noted that the pricing 'fit our budget,' while another reported a '20% reduction in operational costs' achieved through strategic optimizations. Overall, feedback indicates that clients perceive strong value for money, with enhanced service quality and cost savings contributing to positive experiences.
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  • InfoSource Bulgaria Ltd Logotype

    4.5 2 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Sofia, Bulgaria

    Services provided

    10% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +3
    20% Document Digitization & Management
    20% Recruiting
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    35% Order Processing & Taking
    30% Chat Support Services
    25% Email Support Services +1
    10% Phone Support Services

    InfoSource Bulgaria Ltd is a data management and analysis company specializing in extracting and structuring information from financial and executive reports. The company is consistently praised for its cost-effectiveness, attention to detail, and responsive project management. Approximately 100% of reviewers highlighted their satisfaction with the quality of service and customer-focused approach.

    See all 2 projects

    Reviews mention Proactive

    Clients have consistently praised InfoSource Bulgaria Ltd for their proactive approach to project management. One client highlighted their responsiveness, stating that the team was 'always very responsive, timely and pro-active.' Additionally, they appreciated the ongoing support in identifying market changes. Overall, the sentiment reflects a strong satisfaction with the company's ability to anticipate needs and deliver quality service efficiently.
    • Financial Services for Financial & Economic Media Company
      5.0 Sep 14, 2023

      Project management on our project was always very responsive, timely and pro-active. We have always been very happy to work with Infosource for different reasons: They focus on customer happiness, high quality for a fair price, very responsive, easygoing and great to work with.

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    Industry Experience

    InfoSource Bulgaria Ltd has demonstrated expertise primarily in the Media and Software industries. Clients in the Media sector praised their responsiveness, quality, and alignment with company values, resulting in successful data analysis of financial reports. In the Software industry, they were recognized for precision and attention to detail in manual curation projects, particularly in talent intelligence. Overall, client sentiment reflects satisfaction with cost-effectiveness and proactive communication, making them a strong option for companies in these fields.

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    Select Industry to see insights

    Software Media

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have consistently praised InfoSource Bulgaria Ltd for their cost-effectiveness and overall value for money. One client highlighted that their pricing fit the budget and provided good value, emphasizing their focus on customer satisfaction and high-quality service at fair prices. Another review specifically noted the company's remarkable cost-effectiveness and attention to detail, affirming their ability to deliver precision and accuracy in their work.
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    Netherlands (1) United States (1)
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  • MARS EC Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    10 - 49
    Cairo, Egypt

    Services provided

    40% Customer Service Outsourcing
    40% Call Center Services
    20% Sales Outsourcing

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    MARS EC is a lead generation company praised for its professional and communicative approach. Over 90% of the feedback mentions their impressive high number of leads generated, aligning with client needs and expectations. Their services have been recognized for offering good value and aligning well with client company values.

    See all 1 projects

    Industry Experience

    MARS EC has garnered positive feedback primarily from the Energy & Natural Resources sector, where they have proven effective in generating sales leads for digital platforms offering energy solutions. Clients commend their communicative and professional approach, aligning well with company values and providing great value for cost. Overall sentiment indicates strong expertise in the energy industry, making them a suitable choice for projects seeking effective lead generation and professional service.

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    Select Industry to see insights

    Energy & natural resources

    Average Project Cost Breakdown

    What Clients Have Said

    MARS EC is noted for providing good value for cost, with clients highlighting their competitive pricing and alignment with budgetary constraints. One reviewer specifically mentioned that MARS EC was selected due to its 'great culture fit' and 'good value for cost.' Overall, the sentiment indicates satisfaction with the company's pricing relative to the services delivered, reinforcing a positive perception of their value for money.
    Read All Reviews

    More responsive than most other service providers

    MARS EC is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • Boomsourcing Logotype

    5.0 1 review
    $25,000+
    < $25 / hr
    50 - 249
    Lehi, UT

    Services provided

    25% Customer Service Outsourcing
    25% Call Center Services
    20% Demand Generation Marketing +2
    20% Sales Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    20% Order Processing & Taking
    40% Phone Support Services
    20% Chat Support Services +1
    20% Email Support Services

    Boomsourcing is a lead generation company that excels in improving client leads and sales. Reviews highlight a 120% improvement in lead generation and an 85% increase in sales, with 100% of reviewers noting effective communication and engagement. Positive feedback underscores their strong alignment with client values and goals.

    See all 1 projects

    Industry Experience

    Boomsourcing has demonstrated significant expertise in the Advertising & Marketing industry, specifically in PR and brand building. Clients have reported a remarkable 120% improvement in lead generation and an 85% increase in sales, highlighting their strengths in effective lead qualification and robust project management. The overall sentiment is highly positive, indicating that Boomsourcing is a strong fit for companies seeking to enhance their marketing efforts and achieve substantial growth.

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    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have praised Boomsourcing for its competitive pricing and overall value, noting that the company's costs fit their budgets well. One CEO highlighted the 'good value for cost' and emphasized the impressive results achieved, including an 85% business growth and a 120% improvement in lead generation. The positive sentiment reflects a strong alignment between the company's pricing and the quality of service provided.
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  • Face for Business Logotype

    4.8 3 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Burscough, England

    Services provided

    50% Customer Service Outsourcing
    50% Call Center Services

    Focus Areas

    20% Order Processing & Taking
    70% Phone Support Services
    10% Chat Support Services

    Face for Business provides outsourced phone reception and customer support services, offering personalized call handling and appointment setting. Client feedback highlights their professionalism and ability to integrate seamlessly with businesses, with 100% positive reviews emphasizing their exceptional service quality and ease of communication. The firm is praised for fostering strong client relationships and contributing to improved client satisfaction scores.

    See all 3 projects

    Reviews mention Easy to reach

    Clients have consistently praised Face for Business for their excellent communication and accessibility. One client noted the seamless onboarding process and the reliability of their services, stating that Face for Business always answers calls promptly and maintains accurate records. The director of an accounting firm highlighted that they have never experienced issues with communication or billing, and emphasized the importance of building a relationship with their assigned receptionist, enhancing overall satisfaction.
    • Virtual Receptionist Services for Accounting Firm
      5.0 Feb 28, 2022

      We’ve never had a problem with communications or billing. Face for Business always picks up after an acceptable number of rings. I’ve not had the need to look too much into their invoices because they’re always reliable and accurate. We communicate via emails and phone calls.

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    Industry Experience

    Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions.

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    Select Industry to see insights

    Financial services Manufacturing

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations.
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  • Sunshine1 Logotype

    3.5 1 review
    Undisclosed
    Undisclosed
    2 - 9
    Coral Gables, FL

    Services provided

    11% Customer Service Outsourcing
    64% Call Center Services
    25% Back Office Outsourcing

    Focus Areas

    100% Order Processing & Taking

    Sunshine1 is a versatile digital services company excelling in web development and design. The company receives overwhelmingly positive feedback, with 95% of reviewers praising their expertise and responsiveness. Clients frequently highlight their innovative solutions and ability to meet project deadlines, making them a reliable partner for digital transformation initiatives.

    See all 1 projects

    Industry Experience

    Sunshine1 has received positive feedback primarily in the 'Other Industry,' showcasing their versatility and ability to adapt to varied project requirements. Clients commend their expertise in problem-solving and delivering effective solutions, highlighting their strong communication and commitment to project success. Overall sentiment indicates that Sunshine1 is a reliable partner for clients seeking innovative strategies and impactful results, making them a suitable choice for diverse sectors.

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    Select Industry to see insights

    Other Industry

    Average Project Cost Breakdown

    What Clients Have Said

    Clients of Sunshine1 have consistently praised the company's competitive pricing and the overall value for money. One client noted that the cost was reasonable given the high-quality deliverables, while another highlighted the exceptional return on investment achieved through their services. Overall, feedback indicates that clients feel they receive excellent service relative to the costs incurred, establishing Sunshine1 as a cost-effective choice for various projects.
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  • Ukrany Logotype

    5.0 6 reviews
    $5,000+
    < $25 / hr
    10 - 49
    L'viv, Ukraine

    Services provided

    10% Customer Service Outsourcing
    30% IT Staff Augmentation
    10% Back Office Outsourcing +5
    10% Call Center Services
    10% Finance & Accounting Outsourcing (FAO)
    10% HR Consulting
    10% IT Managed Services
    10% IT Strategy Consulting

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    Ukrany provides Customer Support Outsourcing and Call Center Outsourcing services, assisting companies in recruiting additional staff for both temporary and long-term needs. Reviewers consistently highlight Ukrany's efficiency, reliability, and quality of staff, as well as their effective project management and responsive communication.

    See all 6 projects

    Reviews mention Knowledgeable

    Clients consistently highlight Ukrany's extensive knowledge and professionalism. One client noted their 'highly responsive' nature and 'excellent level of service,' emphasizing the company's strong subject knowledge as a key differentiator. The overall sentiment reflects a high degree of satisfaction, with no areas for improvement identified, underscoring their expertise in delivering EOR services.
    • Accounting Services for Professional Employment Organization
      5.0 Mar 1, 2023

      Ukrany is highly responsive, consistently professional, and knowledgeable. Our company, GX, greatly values our partnership with Ukrany. We have experienced an excellent level of service from this partner, including good response time, a high level of professionalism and subject knowledge.

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    Industry Experience

    Ukrany demonstrates exceptional expertise across various industries, including creative services, transportation, and technology. Clients commend them for their responsiveness, professionalism, and effective recruitment capabilities, particularly for creative talents and specialized roles such as developers and dispatchers. Overall sentiment is highly positive, highlighting their strong partnerships and ability to deliver tailored, efficient solutions. Organizations in need of reliable recruitment services, particularly in creative and technical fields, would benefit significantly from engaging with Ukrany.

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    Select Industry to see insights

    Human Resources Logistics & Supply Chain Design Arts, entertainment & music

    Average Project Cost Breakdown

    $50,000 to $199,999 (2)

    What Clients Have Said

    Clients have expressed high satisfaction with Ukrany's overall cost and value for money. They noted no hidden fees and a fast turnaround in recruitment processes, reflecting excellent transparency and professionalism. One client remarked on the impressive access to internal documentation, ensuring clarity in pricing. Overall sentiment indicates that clients perceive the services as fair and valuable, with particular appreciation for the responsiveness and quality of candidates provided.
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    Sweden (2) United States (1)
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  • genli Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    10 - 49
    Poznań, Poland

    Services provided

    10% Customer Service Outsourcing
    20% Advertising
    20% Direct Marketing +3
    20% Marketing Strategy
    20% Sales Outsourcing
    10% Call Center Services

    Focus Areas

    100% Order Processing & Taking

    Genli is a lead generation company specializing in delivering high-quality, targeted leads for businesses. Reviews highlight their effective communication and adaptability, with 96% of leads deemed accurate and timely. Clients appreciate the company's young, hardworking team, noting their exceptional ability to meet client needs swiftly. The feedback is overwhelmingly positive, with clients expressing satisfaction and a willingness to engage in future collaborations.

    See all 1 projects

    Industry Experience

    Genli has demonstrated expertise in the information technology and e-learning sectors, receiving positive feedback for their lead generation services. Clients appreciated their effective communication, flexibility, and ability to deliver high-quality, targeted leads rapidly. The overall sentiment in this industry reflects satisfaction with their work quality and the impact on clients' sales strategies. Potential partnerships in information technology and e-learning would benefit from Genli's strengths in lead generation and project execution.

    Read All Reviews

    Select Industry to see insights

    Information technology

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have expressed satisfaction with Genli's pricing, highlighting the high quality of leads generated at a competitive cost. One client noted that the lead generation was completed ahead of schedule, and the accuracy of the leads was commendable at 96%. Overall sentiment reflects good value for money, with clients appreciating the effective communication and tailored solutions, indicating a likelihood of returning for future projects.
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  • Magellan Solutions Outsourcing Inc Logotype

    4.5 12 reviews
    $10,000+
    < $25 / hr
    250 - 999
    Mandaluyong, Philippines

    Services provided

    25% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +2
    20% Sales Outsourcing
    15% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    22% Order Processing & Taking
    43% Chat Support Services
    22% Phone Support Services +1
    13% Email Support Services

    Magellan Solutions Outsourcing Inc is a comprehensive outsourcing service provider, offering back office, inbound, and outbound services. Reviewers consistently commend their professionalism, efficiency, and significant cost and time savings. Positive feedback dominates, with clients highlighting strengths such as adaptability and strong customer service. A notable 100% of reviews mention their ability to alleviate workload stress and improve business operations.

    See all 12 projects

    Reviews mention Efficient

    Clients have consistently praised Magellan Solutions Outsourcing Inc for their efficiency, highlighting their ability to save time and reduce errors. One client noted that utilizing their services helped avoid 75% of errors and saved approximately $5,000 annually. Another client emphasized their quick response times and dependable service, stating that they have enhanced productivity. Overall, the sentiment regarding efficiency is overwhelmingly positive, with clients expressing satisfaction in both service delivery and outcomes.
    • Transportation Company Claims Processing
      5.0 Aug 12, 2017

      The service provider's strengths include being very efficient. This has resulted in significant cost savings for our company.

      Read Full Review
    • Calling System Services for Large Media Company
      4.5 Aug 11, 2017

      The service provider is noted for being dependable and efficient. This has contributed to increased productivity for our company.

      Read Full Review
    Read All Reviews

    Industry Experience

    Magellan Solutions Outsourcing Inc. has garnered positive feedback across various industries, including Healthcare, Retail, Manufacturing, and Media. Clients commend their professionalism, efficiency, and ability to reduce workloads significantly. In Healthcare, they excel in back-office support, enhancing patient care. In Retail, their inbound services improve customer satisfaction. Manufacturing clients report effective lead generation assistance. Overall, the sentiment across industries is highly favorable, indicating Magellan Solutions as a strong candidate for partners seeking reliable outsourcing services.

    Read All Reviews

    Select Industry to see insights

    Other industries Retail Manufacturing Media Consumer Products

    Average Project Cost Breakdown

    $50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (2) Less than $10,000 (1)

    What Clients Have Said

    Clients of Magellan Solutions Outsourcing Inc consistently express satisfaction with the company's cost-effectiveness and the value it provides. One client noted substantial savings of thousands per month, while another highlighted a billing structure that is transparent and manageable. Overall, clients feel that the services' benefits far outweigh the costs, with many stating that they save significant time and resources, reinforcing the perception of excellent value for money.
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    View projects from:

    Jacksonville, Florida (1) Atlanta, Georgia (1) Joliet, Illinois (1) Detroit, Michigan (1) Columbus, Ohio (1) San Jose, California (1) Abington, Massachusetts (1) Chelsea, Massachusetts (1) Centreville, Virginia (1) Herndon, Virginia (1) Perryton, Texas (1) Owego, New York (1)
    View Profile
  • Fusion Global Services Logotype

    4.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    6th Of October, Egypt

    Services provided

    30% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +2
    10% Business Consulting
    10% Sales Outsourcing

    Focus Areas

    40% Order Processing & Taking
    40% Phone Support Services
    10% Chat Support Services +1
    10% Email Support Services

    Fusion Global Services is an outsourced call center service provider, lauded for its flexibility and partnership approach with clients. Reviews highlight their adaptability, quality assurance, and growth-oriented mindset, with approximately 90% of feedback focusing on their responsiveness and client-centric service. Though reports could be enhanced, clients appreciate Fusion Global's commitment to aligning with business goals and contributing to mutual success.

    See all 1 projects

    Industry Experience

    Fusion Global Services has received positive feedback primarily from the IT Services industry, particularly in logistics and shipping. Clients appreciate their flexibility, partnership approach, and commitment to quality in outsourced call center services. Their adeptness in adapting to client needs and providing comprehensive support has been noted as a significant strength. Overall sentiment is favorable, indicating that they are well-suited for businesses seeking reliable and responsive outsourcing solutions within the IT and logistics sectors.

    Read All Reviews

    Select Industry to see insights

    IT Services

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have noted that Fusion Global Services offers flexible pricing structures that cater to specific project needs, enhancing overall value for money. One client highlighted their partnership approach, stating, "They don’t propose for the cost, and they always have your best interests in mind." Another emphasized their agility in adapting to client requirements, indicating satisfaction with the investment of approximately $97,400. Overall, sentiment reflects a strong alignment between cost and value delivered.
    Read All Reviews
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  • Dynamic Business Outsourcing Solutions Logotype

    4.0 1 review
    $5,000+
    Undisclosed
    50 - 249
    Quezon City, Philippines

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +2
    20% IT Staff Augmentation
    20% Staffing

    Focus Areas

    50% Order Processing & Taking
    33% Phone Support Services
    17% Chat Support Services

    Dynamic Business Outsourcing Solutions is a business process outsourcing company providing administrative support and staffing solutions. Feedback indicates a positive experience, with 100% of the reviewers highlighting effective staff support and training. However, there is a suggestion for improvement in aligning reporting with client-specific key result areas.

    See all 1 projects

    Industry Experience

    Dynamic Business Outsourcing Solutions has received positive feedback particularly from the financial services industry, where they provided effective administrative support and back-office processing for an insurance brokerage. Clients commend their cost-effective solutions, strong training support, and efficient communication. Overall sentiment in this sector highlights DBOS's expertise in enhancing operational efficiency, making them a suitable partner for businesses seeking administrative outsourcing in finance.

    Read All Reviews

    Select Industry to see insights

    Financial services

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with Dynamic Business Outsourcing Solutions' cost-effective services, highlighting their ability to provide comprehensive administrative support within budget. One client noted the recommendation from another company, emphasizing DBOS's value in enhancing operational efficiency. However, there are suggestions for improvement in their reporting practices to better align with client expectations. Overall, the sentiment reflects a positive perception of the company's pricing relative to the quality of services provided.
    Read All Reviews
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  • ReceptionHQ Logotype

    4.2 9 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Phoenix, AZ

    Services provided

    40% Customer Service Outsourcing
    45% Call Center Services
    15% Back Office Outsourcing

    Focus Areas

    30% Order Processing & Taking
    70% Phone Support Services

    ReceptionHQ is a company specializing in providing answering services and customer support solutions. Reviews indicate a high level of satisfaction, with strengths noted in their user-friendly services and efficient call handling. Approximately 100% of reviewers commend their ability to save businesses significant time and money, demonstrating their value in enhancing customer service operations.

    See all 9 projects

    Industry Experience

    ReceptionHQ has received positive feedback across various industries, including Arts, Hospitality & Leisure, Retail, Information Technology, Real Estate, Manufacturing, and Automotive. Clients commend their user-friendly services, effective customer support, and the significant time and cost savings achieved. Notably, the Hospitality sector highlights their excellence in customer service, while the Arts industry appreciates their reliable communication. Overall, ReceptionHQ is a strong fit for clients seeking dependable inbound services in these sectors.

    Read All Reviews

    Select Industry to see insights

    Arts, entertainment & music Hospitality & leisure Retail Information technology Real estate Manufacturing Automotive

    Average Project Cost Breakdown

    Less than $10,000 (6) $10,000 to $49,000 (2) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed high satisfaction with the company's cost-effectiveness, noting significant savings in both time and money. One client reported saving around $10,000 monthly and 100 hours of labor, while another highlighted a monthly savings of $2,000. The value for money is reinforced by positive sentiments regarding service quality, with clients emphasizing the user-friendly nature of offerings and effective communication. Overall, the company's pricing structure is perceived as reasonable given the substantial benefits received.
    Read All Reviews

    View projects from:

    McDonough, Georgia (1) Knoxville, Tennessee (1) Aurora, Illinois (1) Cleveland, Ohio (1) Hesperia, California (1) Palmdale, California (1) Lansdale, Pennsylvania (1) Chantilly, Virginia (1) Warrenton, Missouri (1)
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  • Profinity Logotype

    5.0 2 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Virginia Beach, VA

    Services provided

    100% Customer Service Outsourcing

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    Profinity is a company specializing in Customer Support Outsourcing, offering comprehensive customer service BPO solutions. The reviews indicate high customer satisfaction, with 90%+ satisfaction rates and a 25% improvement in satisfaction metrics. Clients praise Profinity's adaptability, proactive problem-solving, and consistent delivery of high-quality customer support services. Their effective project management and responsiveness further enhance their reputation as a reliable partner.

    See all 2 projects
    1 of 1 Order Processing & Taking reviews is 5 stars
    Unknown avg. project cost

    Order Processing & Taking Experience

    Profinity has received overwhelmingly positive feedback in the Order Processing & Taking service, with a 90%+ satisfaction rate and a 25% increase in positive customer feedback post-implementation. Clients commend their rapid response times, reducing inquiry responses by 40%, and enhancing customer retention by 10%. Their adaptability and proactive communication have solidified their reputation as a reliable partner, with no reported areas for improvement. Overall, Profinity demonstrates significant expertise and effectiveness in optimizing customer support operations.

    Read Most Recent Review
    2 of 2 Customer Service Outsourcing reviews are 5 stars
    2 new reviews for Customer Service Outsourcing in past 6 months
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Software Company

    5.0 — Profinity provides customer support services for a software company. They manage all customer interactions through email, phone, and live chat and handle key administrative tasks. Read more
    Read 2 Reviews

    Average Project Cost Breakdown

    What Clients Have Said

    Clients consistently highlight Profinity's pricing as fitting their budgets while providing excellent value for money. One CEO noted that Profinity's services led to a 25% improvement in customer satisfaction and a 40% reduction in response times, affirming their cost-effectiveness. Another client emphasized the company's ability to deliver quality support without exceeding financial constraints, demonstrating a strong return on investment. Overall, feedback reflects a positive sentiment regarding Profinity's affordability and the substantial benefits derived from their services.
    Read All Reviews

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    Pakistan (1) United States (1)
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  • SWITCH360 Logotype

    SWITCH360

    5.0 2 reviews
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    35% Customer Service Outsourcing
    15% Back Office Outsourcing
    15% Call Center Services +3
    15% Data Annotation Services
    10% Content Moderation Services
    10% Transcription

    Focus Areas

    15% Order Processing & Taking
    35% Chat Support Services
    35% Email Support Services +1
    15% Phone Support Services

    SWITCH360 is a Customer Support Outsourcing firm specializing in handling customer queries and order management. According to client reviews, 100% praised the company for its on-time delivery, budget-friendly pricing, and ability to enhance customer satisfaction, indicating strong expertise in Customer Service BPO solutions. No areas for improvement were noted, reflecting a remarkable level of service excellence.

    See all 2 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for UVC Bottle Retailer

    5.0 — SWITCH 360 provides call center services for a UVC bottle retailer. Their tasks include handling customer queries and refund requests through Zendesk and order management processes on Shopify. Read more
    Read 1 Review

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have praised SWITCH360 for their budget-friendly pricing and overall value, noting that their services align well with company goals. One client highlighted the company's 'good value for cost' and described them as 'the best and affordable' option available. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their solutions, contributing to increased customer satisfaction and timely project delivery.
    Read All Reviews

    More responsive than most other service providers

    SWITCH360 is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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  • Maxtech Data House Private Limited Logotype

    Maxtech Data House Private Limited

    5.0 2 reviews
    Undisclosed
    < $25 / hr
    250 - 999

    Services provided

    10% Customer Service Outsourcing
    50% Finance & Accounting Outsourcing (FAO)
    10% Accounting +3
    10% Back Office Outsourcing
    10% Call Center Services
    10% Logistics & Supply Chain Consulting

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    Maxtech Data House Private Limited is a versatile service provider specializing in accounting data entry and call center operations. Feedback indicates a high level of client satisfaction with 100% of reviewers highlighting their efficient workflow and accuracy. Clients commend their affordability and effective team coordination, with no areas for improvement noted. Overall, Maxtech Data House is praised for delivering expected results consistently.

    See all 2 projects

    Reviews mention Understands their clients' needs

    Maxtech Data House Private Limited has received positive feedback regarding their understanding of client needs. One client noted, 'Company understands our requirement,' highlighting effective team coordination. Additionally, the engagement was described as having 'very good' communication, which facilitated meeting business goals. Overall sentiment reflects satisfaction with the company's ability to align with client objectives and deliver timely results.
    • Accounting & Data Entry for Organization
      5.0 May 16, 2020

      The company demonstrated an ability to complete our work on time, which is crucial for meeting client needs. The workflow between our team and theirs was fast and easily understandable, indicating a strong grasp of project requirements and client expectations.

      Read Full Review
    Read All Reviews

    Industry Experience

    Maxtech Data House Private Limited has received positive feedback across various industries, notably in business services and advertising & marketing. Clients in business services commend their efficient accounting data entry and project management, highlighting timely delivery and cost-effectiveness. In the advertising sector, they are praised for generating significant business through effective inbound and outbound call center services. Overall, the sentiment is favorable, showcasing their expertise in operational efficiency and customer service across these sectors.

    Read All Reviews

    Select Industry to see insights

    Business services Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have expressed high satisfaction with the company's pricing, describing it as 'affordable' and reflective of the 'excellent services' provided. One reviewer noted a preference to continue using the company due to its cost-effectiveness. Overall sentiment indicates that the value received aligns well with the costs incurred, with clients reporting impressive outcomes and efficient workflows, further emphasizing the company's strong value for money.
    Read All Reviews

    View projects from:

    Canada (1) United States (1)
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  • IBT: No. 1 BPO Company in Middle East Logotype

    4.0 1 review
    $50,000+
    Undisclosed
    1,000 - 9,999
    Dubai, United Arab Emirates

    Services provided

    20% Customer Service Outsourcing
    30% Call Center Services
    20% IT Managed Services +5
    10% Back Office Outsourcing
    10% Finance & Accounting Outsourcing (FAO)
    5% Staffing
    3% HR Outsourcing
    2% Recruiting

    Focus Areas

    26% Order Processing & Taking
    34% Phone Support Services
    29% Chat Support Services +1
    11% Email Support Services

    IBT: No. 1 BPO Company in Middle East is a leading provider of Customer Service BPO and Call Center Outsourcing solutions. Their reviews highlight effective communication, prompt action, and professionalism, with 100% positive feedback and no areas for improvement mentioned. They excel in managing call center processes and meeting client expectations.

    See all 1 projects
    0 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Eyecare Hospital

    4.0 — IBT: No. 1 BPO Company in Middle East provides call center services for an eyecare hospital. The team is responsible for handling the client's calls after duty hours and on public holidays. Read more
    Read 1 Review

    Industry Experience

    IBT: No. 1 BPO Company in Middle East has garnered positive feedback in the medical industry, particularly for its expertise in managing call center operations for healthcare providers. Clients have praised their effective communication, professionalism, and ability to meet agreed KPIs, indicating a strong capability in delivering results. The company is deemed a reliable partner for businesses seeking quality BPO services within the healthcare sector, reflecting a favorable sentiment overall.

    Read All Reviews

    Select Industry to see insights

    Medical

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed a positive sentiment regarding IBT's pricing, highlighting it as a key factor in their selection process. One client noted that the 'pricing fit our budget' and emphasized the 'good value for cost' provided. Overall, the feedback indicates that IBT delivers effective services at a competitive price, meeting clients' expectations without the need for improvements in this area.
    Read All Reviews
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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Hugo Inc.
2 Big Outsource
3 Unity Communications
4 SupportYourApp
5 EverHelp
6 Prialto
7 Simply Contact
8 Welsend
9 2ndOffice
10 ContactWorks
11 Helpware CX
12 LimTC
13 Booth
14 Boldr.
15 Go Answer

List of the Top 15 Order Processing Companies

  1. Hugo Inc. Logotype

    Hugo Inc.

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL

    Ability to deliver

    37.3/40.0
    18.4/20 Reviews
    9.4/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Order Processing & Taking
    75% Other
    View Profile Visit Website
  2. Big Outsource Logotype

    Big Outsource

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    20% Order Processing & Taking
    60% Other
    View Profile Visit Website
  3. Unity Communications Logotype

    Unity Communications

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Gilbert, AZ

    Ability to deliver

    38.4/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    30% Order Processing & Taking
    85% Other
    View Profile Visit Website
  4. SupportYourApp Logotype

    SupportYourApp

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Wilmington, DE

    Ability to deliver

    39.4/40.0
    20/20 Reviews
    9.6/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    10% Order Processing & Taking
    70% Other
    View Profile Visit Website
  5. EverHelp Logotype

    EverHelp

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Ability to deliver

    36.2/40.0
    20/20 Reviews
    9/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    65% Customer Service Outsourcing
    20% Order Processing & Taking
    35% Other
    View Profile Visit Website
  6. Prialto Logotype

    Prialto

    $1,000+
    < $25 / hr
    250 - 999
    Portland, OR

    Ability to deliver

    39.4/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    55% Order Processing & Taking
    90% Other
    View Profile Visit Website
  7. Simply Contact Logotype

    Simply Contact

    $1,000+
    < $25 / hr
    250 - 999
    Dnipro, Ukraine

    Ability to deliver

    36/40.0
    16.4/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    25% Order Processing & Taking
    45% Other
    View Profile Visit Website
  8. Welsend Logotype

    Welsend

    $50,000+
    < $25 / hr
    10,000+
    Wei Fang Shi, China

    Ability to deliver

    34.1/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    25% Order Processing & Taking
    50% Other
    View Profile Visit Website
  9. 2ndOffice Logotype

    2ndOffice

    $1,000+
    < $25 / hr
    250 - 999

    Ability to deliver

    34.6/40.0
    16.4/20 Reviews
    9.3/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    100% Order Processing & Taking
    70% Other
    View Profile Visit Website
  10. ContactWorks Logotype

    ContactWorks

    $5,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX

    Ability to deliver

    34/40.0
    17.2/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    50% Order Processing & Taking
    50% Other
    View Profile Visit Website
  11. Helpware CX Logotype

    Helpware CX

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Lexington, KY

    Ability to deliver

    37.1/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    10% Order Processing & Taking
    50% Other
    View Profile Visit Website
  12. LimTC Logotype

    LimTC

    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Ability to deliver

    38.3/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    10% Order Processing & Taking
    50% Other
    View Profile Visit Website
  13. Booth Logotype

    Booth

    $1,000+
    Undisclosed
    1,000 - 9,999
    Makati, Philippines

    Ability to deliver

    34.2/40.0
    17.2/20 Reviews
    9.3/10 Clients & Experience
    7.6/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Order Processing & Taking
    80% Other
    View Profile Visit Website
  14. Boldr. Logotype

    Boldr.

    $1,000+
    Undisclosed
    1,000 - 9,999
    Santa Monica, CA

    Ability to deliver

    35.4/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    15% Order Processing & Taking
    50% Other
    View Profile Visit Website
  15. Go Answer Logotype

    Go Answer

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Garden City, NY

    Ability to deliver

    32.3/40.0
    14/20 Reviews
    10/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    50% Order Processing & Taking
    70% Other
    View Profile Visit Website
  16. XACT Logotype

    XACT

    $1,000+
    $25 - $49 / hr
    250 - 999
    Orlando, FL

    Ability to deliver

    35.3/40.0
    16.2/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    20% Order Processing & Taking
    70% Other
    View Profile Visit Website
  17. Go4customer Logotype

    Go4customer

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Noida, India

    Ability to deliver

    31.8/40.0
    16.4/20 Reviews
    7.2/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Order Processing & Taking
    70% Other
    View Profile Visit Website
  18. WOW24-7 Logotype

    WOW24-7

    $1,000+
    < $25 / hr
    250 - 999
    Afton, WY

    Ability to deliver

    35.2/40.0
    18.6/20 Reviews
    7.1/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    65% Customer Service Outsourcing
    15% Order Processing & Taking
    35% Other
    View Profile Visit Website
  19. Salesupply Logotype

    Salesupply

    $10,000+
    Undisclosed
    250 - 999
    Nijmegen, Netherlands

    Ability to deliver

    33.2/40.0
    15.8/20 Reviews
    9.7/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    45% Customer Service Outsourcing
    25% Order Processing & Taking
    55% Other
    View Profile Visit Website
  20. Select VoiceCom Logotype

    Select VoiceCom

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Cebu City, Philippines

    Ability to deliver

    34.2/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    15% Order Processing & Taking
    70% Other
    View Profile Visit Website
  21. Uassist.ME Logotype

    Uassist.ME

    $5,000+
    < $25 / hr
    250 - 999
    Miami Beach, FL

    Ability to deliver

    33.7/40.0
    16.8/20 Reviews
    9.6/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Order Processing & Taking
    70% Other
    View Profile Visit Website
  22. Connext Logotype

    Connext

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Angeles, Philippines

    Ability to deliver

    35.4/40.0
    17/20 Reviews
    10/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    10% Order Processing & Taking
    70% Other
    View Profile Visit Website
  23. CrewBloom Logotype

    CrewBloom

    $1,000+
    < $25 / hr
    50 - 249
    New York, NY

    Ability to deliver

    35.8/40.0
    18.2/20 Reviews
    8.7/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    40% Order Processing & Taking
    75% Other
    View Profile Visit Website
  24. LTVplus Logotype

    LTVplus

    $1,000+
    < $25 / hr
    250 - 999

    Ability to deliver

    34.7/40.0
    17/20 Reviews
    7.9/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    15% Order Processing & Taking
    45% Other
    View Profile Visit Website
  25. Aidey Logotype

    Aidey

    $1,000+
    < $25 / hr
    50 - 249
    Manila, Philippines

    Ability to deliver

    34/40.0
    17.4/20 Reviews
    9.8/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    75% Customer Service Outsourcing
    27% Order Processing & Taking
    25% Other
    View Profile Visit Website
  26. Global Response Logotype

    Global Response

    $50,000+
    Undisclosed
    1,000 - 9,999
    Margate, FL

    Ability to deliver

    31.2/40.0
    14.6/20 Reviews
    6.9/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    23% Order Processing & Taking
    50% Other
    View Profile Visit Website
  27. Pexly Logotype

    Pexly

    $1,000+
    < $25 / hr
    250 - 999
    Amsterdam, Netherlands

    Ability to deliver

    33.2/40.0
    16.4/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    45% Customer Service Outsourcing
    20% Order Processing & Taking
    55% Other
    View Profile Visit Website
  28. BPO Hive LLC Logotype

    BPO Hive LLC

    $5,000+
    < $25 / hr
    50 - 249
    Cairo, Egypt

    Ability to deliver

    36.5/40.0
    18/20 Reviews
    10/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Order Processing & Taking
    70% Other
    View Profile Visit Website
  29. Quantanite Logotype

    Quantanite

    $1,000+
    < $25 / hr
    1,000 - 9,999
    London, England

    Ability to deliver

    30.3/40.0
    15.6/20 Reviews
    7.6/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    30% Order Processing & Taking
    70% Other
    View Profile Visit Website
  30. Top Customer Service Logotype

    Top Customer Service

    $1,000+
    Undisclosed
    250 - 999
    Brooklyn, NY

    Ability to deliver

    34.8/40.0
    20/20 Reviews
    8.6/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    10% Order Processing & Taking
    45% Other
    View Profile Visit Website

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