# Staff Outsourcing Solutions Staff Outsourcing Solutions Reviews (8), Pricing, Services & Verified Ratings - 4.4 out of 5 average review rating - 1 connections joined Staff Outsourcing Solutions's Network [Visit Website](https://www.StaffOutsourcing.com) [Get a Custom Proposal](https://clutch.co/profile/staff-outsourcing-solutions) **Our Clients Success is ours. Outsourcing Solutions** Staff Outsourcing Solutions works in the principle of customer advocacy and efficiency. They deliver service that promotes positive customer experience and loyalty. Located strategically in Cebu City, Philippines, Staff Outsourcing has a state-of-the-art and world-class facility that optimizes all business outputs. Their services include customer care, e-commerce solutions, creative design, software development, IT solutions, and human resources. 100% On-Site, Never Remote. No term contracts and clients can start with a little as one team member. ## Company Information - Minimum project size: $1,000+ - Hourly rate: < $25 - Number of employees: 1,000 - 9,999 - 1 Locations: - Cebu City, Philippines (Headquarters) - Founded in 2010 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 10% Back Office Outsourcing - 10% Business Consulting - 10% Call Center Services - 10% Customer Service Outsourcing - 10% Demand Generation Marketing - 10% Ecommerce Marketing - 10% Finance & Accounting Outsourcing (FAO) - 10% HR Outsourcing - 10% IT Staff Augmentation - 10% Sales Outsourcing ### Focus Areas - Inbound Services: - 100% Answering services - Outbound Services: - 100% B2C Telemarketing & telesales - Sales Outsourcing: - 80% B2B Lead Generation - 10% B2B Appointment Setting - 10% B2B Lead Qualification - Customer Service Outsourcing: - 50% Phone Support Services - 25% Chat Support Services - 15% Email Support Services - 10% Order Processing & Taking - eCommerce Marketing Focus: - 50% Shopify Marketing - 50% eBay Marketing - Business Consulting Focus: - 35% eCommerce Consulting - 25% Legal Consulting - 10% Business Intelligence Consulting - 10% Business Process Management Consulting - 10% Product Management Consulting - 10% Real Estate Consulting - Back Office Outsourcing: - 15% Data Entry & Processing - 15% Legal Outsourcing - 15% Medical Billing Services - 15% Payment Processing - 10% Claims Processing - 10% Revenue Cycle Management - 10% Virtual Assistant - 10% Writing & Content Creation Outsourcing ### Industries - 10% Retail - 10% Consumer products & services - 10% Business services - 10% Dental - 10% Legal - 10% Medical - 10% Financial services - 10% eCommerce - 10% Telecommunications - 10% Information technology ### Clients - 50% Small Business (<$10M) - 40% Midmarket ($10M - $1B) - 10% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.4 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Staff Outsourcing Solutions offers good value for cost, with clients noting their pricing fits budgets and the high quality of service. One client reports an annual investment between $200,000 and $999,999, indicating competitive pricing for the level of service provided. **Most Common Project Size**: $10,000 to $49,000 based on 6 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Call Center Services: $10,000 to $49,000 based on 3 reviews - Back Office Outsourcing: based on 1 review - Customer Service Outsourcing: based on 1 review - Business Consulting: $50,000 to $199,999 based on 1 review - Recruiting: $10,000 to $49,000 based on 1 review - IT Staff Augmentation: $10,000 to $49,000 based on 1 review - Staffing: $10,000 to $49,000 based on 1 review - HR Outsourcing: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Staff Outsourcing Solutions Review Insights Overall Review Rating: 4.4 - Quality: 4.4 - Schedule: 4.4 - Cost: 4.4 - Willing to Refer: 4.4 ### Top Mentions - Easy to work with (3 mentions) - Accommodating (2 mentions) - Communicative (2 mentions) - Efficient (1 mentions) - Flexible (1 mentions) - Great project management (1 mentions) - High-quality work (1 mentions) - Professional (1 mentions) - Timely (1 mentions) ### Review Highlights **No Significant Areas for Improvement** None of the reviews indicate major areas for improvement, suggesting a high level of client satisfaction with the services provided by Staff Outsourcing Solutions. **Positive Impact on Business Growth** The company's services have significantly contributed to business growth, allowing clients to scale operations, enhance service coverage, and improve operational efficiency. **Highly Responsive and Efficient** Clients consistently praised Staff Outsourcing Solutions for their responsiveness and efficiency. They deliver projects on time and respond promptly to client needs, contributing to effective workflows and client satisfaction. **Seamless Onboarding Process** Clients report a smooth and straightforward onboarding process with Staff Outsourcing Solutions, facilitating quick adaptation and integration of new team members. **Impressive Talent and Recruitment** Clients highlight the high quality of candidates and the effective recruitment processes at Staff Outsourcing Solutions, contributing to successful team expansions and talent acquisition. **Proficient Project Management** Staff Outsourcing Solutions is praised for their excellent project management, ensuring projects are delivered on time and client needs are consistently met. **Adaptability to Client Needs** Staff Outsourcing Solutions demonstrates exceptional adaptability, adjusting their services to meet the evolving needs and complexities of their clients' businesses. **Strong Communication Skills** Staff Outsourcing Solutions excels in communication, with clients highlighting their proficiency in both speaking and typing skills, ensuring clarity and understanding in all interactions. ### Staff Outsourcing Solutions Reviews #### Customer Service Support for Plant Retail Company **The Project** - Services: Back Office Outsourcing, Call Center Services, Customer Service Outsourcing, HR Outsourcing - Project size: Confidential - Project length: Aug. 2021 - Ongoing **Project Summary**: Staff Outsourcing Solutions provides ongoing customer service support for a plant retail company. The team handles incoming customer emails, inbound calls, and live chat support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations Manager, Holland Group - Industry: Retail - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Aug 18, 2023 **Feedback Summary**: Thanks to Staff Outsourcing Solutions' efforts, the client has seen a significant increase in the number of incoming calls and outgoing emails. The team has been prompt, responsive, and easy to work with throughout the workflow. The team's wide range of services and seamless process is impressive. ""We've been pleased with how easy the whole process has been with them."" **BACKGROUND** Please describe your company and position.I am the Operations Manager of Holland GroupDescribe what your company does in a single sentence.We are an online retail company selling plant bulbs and roots to gardeners in the US. Included within our parent company are 4 separate websites that also sell on Amazon, Etsy, Ebay and Walmart. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Staff Outsourcing Solutions to accomplish?Assist our customer service team with EmailsAssist our customer service team with Live ChatAnswer incoming customer inquiries **SOLUTION** How did you find Staff Outsourcing Solutions?ReferralWhy did you select Staff Outsourcing Solutions over others?High ratingsReferred to meHow many teammates from Staff Outsourcing Solutions were assigned to this project?15-20Describe the scope of work in detail. Please include a summary of key deliverables.As our compan has continued to expand, we have expanded our SOS team and have changed our expectations, giving them team more responsibilities. They initially were given access to all incoming customer emails and provided customer service on existing orders and shipments. They now are involved with taking Live Chats from 2 of our websites and answering inbounding customer service calls. We've invested in increasing the number of employees given access to our programs and also adding web based phone services. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The amounts of outgoing emails, chats and the number of answered incoming calls increased tremendously. As our company has continued to grow, we've continued to add to our SOS team.Describe their project management. Did they deliver items on time? How did they respond to your needs?The hiring process has changed sinced we began working with the SOS team.S SOS hiring team would send us resumes in which we would interview over Zoom. We now have a management staff in place that understands our needs and can find qualified candidates very quickly. Every need we've had from day 1 has been quickly handled.What was your primary form of communication with Staff Outsourcing Solutions?Email or Messaging AppWhat did you find most impressive or unique about this company?I am most impressed by the wide range of servcies offered through SOS and the response time when we need to make changes. The level of qualified candidates is very high. We've been pleased with how easy the whole process has been with them. The account managers have all been very helpfull but our most recent has been the most involved and hands on with our team. I am very grateful for the entire team at SOS.Are there any areas for improvement or something Staff Outsourcing Solutions could have done differently?I don't have any recommendations. Any concerns we've had in the past have been handled quickly and without issue. --- #### Sales Services for Travel Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Nov. 2018 - Ongoing **Project Summary**: Staff Outsourcing Solutions provided an inbound sales team for a travel company. The team was responsible for recruitment, hiring and set up of the sales team, and ongoing staff training. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Commercial Manager, The Flights Guru - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Dec 10, 2019 **Feedback Summary**: The sales team has seen a month over month increase in sales, exceeding set goals. Staff Outsourcing Solutions establishes an effective workflow, maintaining daily contact with the internal team. The team is adaptable, dedicated, and knowledgeable.  ""Their response times are impressive and always work with us to get to the desired outcome." " **BACKGROUND** Please describe your company and your position there. I am the Commercial Manager at The Flights Guru. We are a UK based travel company selling a wide range of travel products to clients in the UK. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Staff Outsourcing Solutions? Sales and Marketing What were your goals for this project? To implement a new sales team to work alongside our existing sales teams in offices worldwide. **SOLUTION** How did you select this vendor? We researched a number of companies online, and Staff Outsourcing Solutions were the most responsive and felt like the best fit for our company. Describe the project in detail. We have a team of 6 sales staff working from 5PM to 5AM to mirror UK office hours doing inbound sales for our company What was the team composition? We were assisted in the set up by the site director, BDM and team manager, who organised the recruitment, hiring and set up of the sales team, along with the initial and ongoing staff training. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The sales teams performance has increased month on month in line with our expectations, and they are regularly exceeding the set customer service expectations. How effective was the workflow between your team and theirs? We have daily contact with the BDM and Team Manager, who keep us up to date on sales, attendance and any other issues, and provide us weekly reports. What did you find most impressive about this company? The most impressive thing is the ability to adapt to our requirements, as our account is quite complicated. Their response times are impressive and always work with us to get to the desired outcome. Are there any areas for improvement? At present we are very happy with the service. --- #### Customer Service Outsourcing for E-Commerce Facilitator **The Project** - Services: Business Consulting - Project size: $50,000 to $199,999 - Project length: May 2019 - Ongoing **Project Summary**: Staff Outsourcing Solutions provided remote customer service functions for an e-commerce company. Facing a need for more available employees, they were hired to answer support tickets and questions.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, Mass Depot, LLC - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Nov 15, 2019 **Feedback Summary**: Staff Outsourcing Solutions supplied a highly capable customer service employee. The employee displayed highly proficient speaking and typing skills. Their services helped the business free up other employees to do mission-critical tasks. Communication and management were excellent.  ""They were quite adaptable to our needs as well." " **BACKGROUND** Please describe your company and your position there. I am the Director of Mass Depot, LLC. Our company has about 40 employees and we work together to serve the e-commerce consumer for the entire United States and some international countries. We are a $50 million company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Staff Outsourcing Solutions? Our company prides itself in excellent customer service and providing an overall smooth experience. Our challenge was that we only provide one shift, an early morning shift into the afternoon. This puts our customers that send us their questions later in the afternoon on a wait-list to be answered in the morning. The longer the wait time, the more the experience shifts into a negative aspect. We debated on a skewed shift for customer service, but our employees enjoyed their current shifts as one of the great benefits of the job. We needed to find a way to have the customers taken care of even while we weren't in the office. What were your goals for this project? We needed somebody available when we weren't and as an end goal create a chance of opportunity to move our current in-house customer service employees into better positions. **SOLUTION** How did you select this vendor? We actually came across this company as a recommendation from another local company we've kept in touch with. We happened to come across the issue as a conversational topic. We met with the right people and the decision was made quick to get a solution rolled out. Describe the project in detail. I set up an easy to follow onboarding process in preparation of our new SOS employee. It just needed an update for somebody who has never touched our products or messed with our system. (We previously only promoted employees who had been with us for a while into the customer service position, so it was never an issue) Once onboarded, the new SOS employees adapted impressively quick and were able to answer customer questions in fluent English for all of our marketplaces including our own website. What was the team composition? Our now current team is composed of 1 SOS customer service employee for this project (We hired from them again for other projects) and 1 in-house customer service manager. We manage the SOS customer service employee directly, provide them with clear direction and they take care of it without issue. Now we can answer customers 16 hours per day, and this can be extended if needed with an additional hire. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We now get less customer tickets due to our SOS employee being able to provide a catch all answer in the first response. This dwindled down back and forth messages to a fraction. There were improvements in our response times, resolution times, and overall experiences. This led to us extending their responsibilities to more than just tickets to better aid with customers. Our in-house employees were also able to move up into better positions which led to us making more of a profit than what we've spent with their services How effective was the workflow between your team and theirs? There is excellent communication between both parties, this has never been an issue. So much so, that I never thought about it previously. We use Reply Manager as a tool to manage all our customer tickets in one location. I think this is a major key in making it easier for all parties. What did you find most impressive about this company? There was quite a first impression left by how fluent in English their employees could speak and type. They were quite adaptable to our needs as well. Are there any areas for improvement? There's never a truly "perfect" rating for anything, but I think Staff Outsourcing Solutions came as close as possible. --- #### IT Staff Augmentation for Software Dev Co **The Project** - Services: IT Staff Augmentation - Project size: $10,000 to $49,999 - Project length: Feb. - May 2025 **Project Summary**: Staff Outsourcing Solutions was hired by a software development company for staff augmentation. The team provided a developer for CMS and database work. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 0.5 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** CEO, Private Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — May 21, 2025 **Feedback Summary**: Staff Outsourcing Solutions failed to deliver a qualified developer, impacting the client's projects. Moreover, the team had poor project management and communication, and lacked ownership and transparency. Overall, the engagement failed, and the client was disappointed with the results. ""They take no pride or ownership in the quality of people they introduce."" **BACKGROUND** Please describe your company and position.I am the CEO of Private CompanyDescribe what your company does in a single sentence.Design, development, hosting, support and marketing. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Staff Outsourcing Solutions to accomplish?Simple CMSReport Progress WeeklyMeet Deadlines **SOLUTION** How did you find Staff Outsourcing Solutions?Online SearchWhy did you select Staff Outsourcing Solutions over others?High ratingsPricing fit our budgetCompany values alignedHow many teammates from Staff Outsourcing Solutions were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Fundamental database development. Light backend. The person provided failed on accountability and timeliness. Staff Outsourcing Solutions delivered a subpar programmer who impacted other projects and attempted to replace the person with even worse talent.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?FAILED! This company failed to deliver and attempted to cover it up by dismissing the customer. They take no pride or ownership in the quality of people they introduce. The impact of onboarding a person who isn't qualified can be devastating. They're sincere, but it's all lip service. Describe their project management. Did they deliver items on time? How did they respond to your needs?No! Project management was nonexistent. What was your primary form of communication with Staff Outsourcing Solutions?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Not a damn thing.Are there any areas for improvement or something Staff Outsourcing Solutions could have done differently?Honesty. That's a great place to start --- #### Recruiting & Staffing for Heated Apparel Retailer **The Project** - Services: Recruiting, Staffing - Project size: $10,000 to $49,999 - Project length: Aug. 2024 - Ongoing **Project Summary**: Staff Outsourcing Solutions provides recruiting and staffing services for a heated apparel retailer. The team has hired a customer service manager, customer service representatives, and virtual assistants. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Weston Store - Industry: eCommerce - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Apr 4, 2025 **Feedback Summary**: Thanks to Staff Outsourcing Solutions' efforts, the client has found the best employee in their 13 years as an entrepreneur, turning their company around for the better. Staff Outsourcing Solutions has responded to the client's needs immediately, making the process easy throughout the engagement. ""I can now grow the company without worrying if the customers are being cared for."" **BACKGROUND** Please describe your company and position.I am the Founder of Weston StoreDescribe what your company does in a single sentence.I sell heated apparel **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Staff Outsourcing Solutions to accomplish?Hire an amazing customer service managerHire customer service agentsHire various Va's **SOLUTION** How did you find Staff Outsourcing Solutions?ReferralWhy did you select Staff Outsourcing Solutions over others?High ratingsPricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from Staff Outsourcing Solutions were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.I had a customer service manager and all customer service reps hired and onboarded by staff outsourcing.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?I was able to find the best employee that I have ever had in 13 years of being an entrepreneur. My company was entirely turned around for the better. I can now grow the company without worrying if the customers are being cared for.Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes, all of my needs are responded to immediately. What was your primary form of communication with Staff Outsourcing Solutions?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?How easy the process was from start to finish and the communication from the ownerAre there any areas for improvement or something Staff Outsourcing Solutions could have done differently?No --- #### Call Center Services for Footwear Company **The Project** - Services: Back Office Outsourcing, Call Center Services, Customer Service Outsourcing - Project size: $10,000,000 + - Project length: June 2022 - Ongoing **Project Summary**: Staff Outsourcing Solutions has provided call center services for a footwear retailer. They have managed the client's customer experience and back office. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Director of Customer Experience, Footwear Company - Industry: eCommerce - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Sep 5, 2023 **Feedback Summary**: Staff Outsourcing Solutions has delivered the project, and the client has experienced better QA results. They have communicated frequently and promptly via email and virtual meetings, ensuring an effective workflow. Their easygoing attitude has been a hallmark of their work. ""They were easy to work with."" **BACKGROUND** Please describe your company and position.I am the Director of Customer Experience of an ecommerce companyDescribe what your company does in a single sentence.We are an E-commerce company for Footwear **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Staff Outsourcing Solutions to accomplish?To expand our CultureTo cover hours of operationredundancy **SOLUTION** How did you find Staff Outsourcing Solutions?Online SearchWhy did you select Staff Outsourcing Solutions over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Staff Outsourcing Solutions were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Customer experience and back office tasks **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?QA, scorecardDescribe their project management. Did they deliver items on time? How did they respond to your needs?yesWhat was your primary form of communication with Staff Outsourcing Solutions?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They were easy to work with.Are there any areas for improvement or something Staff Outsourcing Solutions could have done differently?no --- #### Call Center Services for Toy Company **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Aug. 2022 - Ongoing **Project Summary**: A toy company has hired Staff Outsourcing Solutions for call center services. The team has been responsible for answering phone calls, emails, and texts from the client's customers.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Customer Service Manager, Toy Product Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 23, 2023 **Feedback Summary**: The client has been pleased with the work from Staff Outsourcing Solutions, and the service provider has supplied an excellent leadership team to guide the process. The client has been impressed with the Staff Outsourcing Solutions' professionalism and compassion. The teams communicate via email. ""I am most impressed by both the professionalism and compassion."" **BACKGROUND** Please describe your company and position.I am the Customer Service Manager of a consumer products companyDescribe what your company does in a single sentence.We sell toys **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Staff Outsourcing Solutions to accomplish?Provide excellent service and support for customersAnswer phone, email, chat, texts from customers **SOLUTION** How did you find Staff Outsourcing Solutions?Director had previous experience with SOSWhy did you select Staff Outsourcing Solutions over others?Referred to meHow many teammates from Staff Outsourcing Solutions were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Unknown **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?unknown - CSAT, NPS?Describe their project management. Did they deliver items on time? How did they respond to your needs?Excellent leadership from Team lead all the way up the chain!What was your primary form of communication with Staff Outsourcing Solutions?Email or Messaging AppWhat did you find most impressive or unique about this company?I am most impressed by both the professionalism and compassion the agents have for the customersAre there any areas for improvement or something Staff Outsourcing Solutions could have done differently?Any outstanding issues have been resolved through communication --- #### Answering Services & Customer Support for IT Firm **The Project** - Services: Call Center Services - Project size: $200,000 to $999,999 - Project length: Feb. 2014 - Ongoing **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Owner, IT Firm - Industry: Information technology - Client size: 51-200 Employees - Review Type: Survey Response - Verified **The Review** — Nov 2, 2017 ""They provide quick responses that are sufficient to customers’ satisfaction."" **OPPORTUNITY / CHALLENGE** Why does your firm need inbound services? Did you previously handle these needs in-house? These services help my business be more efficient and improve customer satisfaction. I frequently change it up to get the latest version. How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day? I have no comment here. What challenge were you trying to address with the service provider? We wanted our customers to be satisfied with their calls. **SOLUTION** What was the scope of the service provider's involvement? Staff Outsourcing Solutions runs most aspects of my business by answering phone calls, placing orders, and handling customers’ needs. Could you describe the pricing structure and how they billed you? I get billed once a year. It’s very convenient because we only need to pay once all year. How did you come to work with this service provider? I researched online and decided to choose them as my service provider. How would you assess the service provider for answering calls, customer service, and communication? Our customer satisfaction rate has risen over 25%. How much time, in hours, does this service provider save you each month? They save me a lot of time and money in place of hiring new employees to handle the volume of calls. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? They provide quick responses that are sufficient to customers’ satisfaction. What are the service provider's strengths? They provide a level of service that can handle any volume of work, all while being efficient every day. They help my business run smoothly. How can the service provider improve? There’s nothing I can think of right now. How long has your company been working with this service provider? We began working together in February 2014. How much money do you spend annually with this service provider? We’ve invested $200,000 to $999,999. --- ## Packages ## Locations (1) ### Cebu City, Philippines (Headquarters) - 7th-15th Floor MDCT Building, Leyte Loop, Cebu Business Park - Cebu City 6000 - Philippines - 1001 - 2000 employees - Phone: 1-888-356-8024 ## Contact Staff Outsourcing Solutions [Send a message](https://clutch.co/profile/staff-outsourcing-solutions) - [Facebook](https://www.facebook.com/staffoutsourcingsolutions/) - [X](https://twitter.com/staff_outsource)