# Infinit-O Infinit-O Reviews (4), Pricing, Services & Verified Ratings - 4.1 out of 5 average review rating - 0 connections joined Infinit-O's Network [Visit Website](https://www.infinit-o.com/) [Get a Custom Proposal](https://clutch.co/profile/infinit-o) **Creating Endless Opportunities** **Infinit-O** is the trusted customer-centric and sustainable leader in Business Process Optimization to Small and Medium businesses in the Financial Services, Healthcare and Technology sectors by delivering continuous improvement through technology, data and people. For more information, visit: [https://www.infinit-o.com/](https://www.infinit-o.com/) ## Company Information - Minimum project size: $1,000+ - Number of employees: 1,000 - 9,999 - 1 Locations: - Pasay City, Philippines (Headquarters) - Founded in 2005 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 20% Back Office Outsourcing - 20% Call Center Services - 20% Customer Service Outsourcing - 20% Finance & Accounting Outsourcing (FAO) - 20% Sales Outsourcing ### Focus Areas - Inbound Services: - 67% Answering services - 33% Inbound appointment scheduling - Outbound Services: - 67% B2C Telemarketing & telesales - 33% Collections Recovery Services - Customer Service Outsourcing: - 60% Phone Support Services - 20% Chat Support Services - 10% Email Support Services - 10% Order Processing & Taking - Sales Outsourcing: - 50% B2B Appointment Setting - 50% B2B Lead Generation - Back Office Outsourcing: - 29% Data Entry & Processing - 29% Legal Outsourcing - 29% Medical Billing Services - 13% Claims Processing ### Industries - 10% Business services - 25% Financial services - 50% Medical - 5% Media - 5% Other industries - 5% Advertising & marketing ### Clients - 30% Small Business (<$10M) - 60% Midmarket ($10M - $1B) - 10% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 3.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Infinit-O's pricing varies, with clients spending between $5,000 to $199,999 annually. They offer package deals and monthly billing based on call volume. Clients report significant savings, both in time and money, indicating good value for cost. **Most Common Project Size**: Less than $10,000 based on 3 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Call Center Services: Less than $10,000 based on 3 reviews ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Infinit-O Review Insights Overall Review Rating: 4.1 - Quality: 4.5 - Schedule: 4.1 - Cost: 3.6 - Willing to Refer: 4.3 ### Top Mentions - Efficient (1 mentions) - Helpful (1 mentions) - High-quality work (1 mentions) - Timely (1 mentions) ### Review Highlights **Quality Customer Support** Infinit-O provides fast and efficient customer support, which is highly valued by clients. Their ability to offer quick resolutions and maintain high service standards is consistently praised. **Cost-Effective Solutions** The company offers cost-effective solutions with package deals and variable billing structures, saving clients money annually. Clients noted financial improvements and effective resource allocation due to Infinit-O's services. **Efficiency in Inbound and Back Office Services** Infinit-O demonstrates efficiency in handling inbound calls and back office services, leading to improved customer care and streamlined processes. Clients reported significant savings in time and resources, enhancing their overall business efficiency. **Strong Client Relationships** Infinit-O maintains strong client relationships, often initiated through referrals and personal connections. Their commitment to customer satisfaction and willingness to adapt solutions fosters long-term partnerships. **Potential for Handling Higher Volumes** While Infinit-O effectively manages current service volumes, clients noted a potential area for improvement in handling larger volumes, particularly in online customer service, to accommodate growing demands. **Positive Impact on Business Operations** Clients reported a noticeable positive impact on their businesses, including enhanced service capabilities and increased workload capacity for staff, attributed to Infinit-O's support and service framework. **Room for Improvement in Customization** Some clients expressed a need for more customizable solutions, as they found the current offerings somewhat rigid. However, they appreciated the willingness of Infinit-O's team to adapt and tailor solutions when approached. ### Infinit-O Reviews #### Order Processing Assistance for Business Service **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Jan. 2015 - Ongoing **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Business Service - Industry: Other industries - Client size: 51-200 Employees - Review Type: Survey Response - Verified **The Review** — Nov 2, 2017 ""They process large quantities of orders."" **OPPORTUNITY / CHALLENGE** Why does your firm need inbound services? Did you previously handle these needs in-house? Our needs are always growing with our customer base. We need an inbound service provider to help us keep up. How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day? We were answering close to 100 calls. What challenge were you trying to address with the service provider? We wanted to make more money and provide better customer care. **SOLUTION** What was the scope of the service provider's involvement? They process large quantities of orders. Could you describe the pricing structure and how they billed you? We have package deals with them. How did you come to work with this service provider? I found them through a personal connection. How would you assess the service provider for answering calls, customer service, and communication? I have no comment here. How much time, in hours, does this service provider save you each month? We’re saving approximately $1200 each month. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? We were struggling financially, now we are doing well in that area. What are the service provider's strengths? Their name is great! How can the service provider improve? They could always improve. How long has your company been working with this service provider? We’ve had their services for two years now. How much money do you spend annually with this service provider? It seems to be around $5,000 to $9,999. --- #### Order Processing for Entertainment Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Aug. 2015 - Ongoing **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 3.0 - Cost: 3.5 - Willing to Refer: 4.0 **The Reviewer** Business Development Manager, Entertainment Company - Industry: Arts, entertainment & music - Client size: 1-10 Employees - Review Type: Survey Response - Verified **The Review** — Nov 2, 2017 ""It's been a pleasure working with them and they have been very helpful to our business."" **OPPORTUNITY / CHALLENGE** Why does your firm need inbound services? Did you previously handle these needs in-house? It is just more efficient for us and makes things easier to keep track of. How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day? Around 20% were inbound calls. What challenge were you trying to address with the service provider? We wanted our processes to become more efficient. **SOLUTION** What was the scope of the service provider's involvement? They have been consistent in servicing order processing. Could you describe the pricing structure and how they billed you? We are billed annually. How did you come to work with this service provider? They were a referral from a former colleague. How would you assess the service provider for answering calls, customer service, and communication? Everything is great so far. How much time, in hours, does this service provider save you each month? I can't really measure it, but I can tell it has made a difference. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? It's been a pleasure working with them and they have been very helpful to our business. What are the service provider's strengths? Quality service. How can the service provider improve? Not sure. How long has your company been working with this service provider? 2 years now, since August 2015. How much money do you spend annually with this service provider? $5,000 to $9,999. --- #### Online Customer Chat Support for Business Services Company **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: Jan. 2014 - Ongoing **Review Rating**: 3.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Customer Service Director, Business Firm - Industry: Business services - Client size: 51-200 Employees - Review Type: Survey Response - Verified **The Review** — Nov 2, 2017 ""They give quick and efficient support to our customers."" **OPPORTUNITY / CHALLENGE** Why does your firm need inbound services? Did you previously handle these needs in-house? We need to give our customers the quickest customer service support imaginable, and we want it quick and seamless through online chat. How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day? We handle more than 2500 inbound calls a day at the minimum. What challenge were you trying to address with the service provider? We want to be able to provide fast and efficient online customer service and they help us achieve that goal. **SOLUTION** What was the scope of the service provider's involvement? They give us the framework to be able to do our customer service. Could you describe the pricing structure and how they billed you? They bill us per month based on the volume of customer service calls we have. How did you come to work with this service provider? We found them through an online search. How would you assess the service provider for answering calls, customer service, and communication? They give quick and efficient support to our customers and we have no complaints. How much time, in hours, does this service provider save you each month? They save us at least 120 hours a month. How much money does this service provider save you each month? It saves us at least $300 a month. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? They have enhanced our business to a great degree. What are the service provider's strengths? They give us fast and efficient service. How can the service provider improve? They need to be able to handle more volume online. How long has your company been working with this service provider? 2014 - Ongoing. How much money do you spend annually with this service provider? $50,000 to $199,999. --- #### Medical Billing for Healthcare Company **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Feb. 2017 - Ongoing **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 2.0 - Willing to Refer: 4.0 **The Reviewer** Manager, Healthcare Firm - Industry: Other industries - Client size: 51-200 Employees - Review Type: Survey Response - Verified **The Review** — Aug 12, 2017 ""But the programmers are always happy to help and create a unique fit especially for us."" **OPPORTUNITY / CHALLENGE** Why does your firm need back office services? Did you use to handle these needs in-house? Yes, I believe they do. As our business grows and more patients are seen, the ability to not only effectively utilize but also understand the software is paramount. Also when hiring new staff, we must dedicate time and energy into training. So a software program that can adapt and change with a growing office is of top priority. What types of work can your internal staff avoid by utilizing a back office service? I would estimate at roughly 35-40 percent. What challenge were you trying to address with the service provider? Both, actually. Having our administrative staff filing charts or pushing papers is in my opinion, not a cost effective way to utilize valuable assets or resources. **SOLUTION** What was the scope of the service provider's involvement? We have many reasons. Could you describe the service provider's pricing structure and how they billed you? A permanent need as we have 5 staff members billing throughout the day. How did you come to work with this service provider? I was contacted by a friend in another medical office who had recently placed this software and suggested I take a look at it. How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication. I am fairly happy with this investment and like all programs, some adjustments had to be made to fit our specific office needs. But the programmers are always happy to help and create a unique fit especially for us. How much time and money does this service provider save you each month? Due to new HIPPA guidelines, I cannot adequately answer this question. **RESULTS & FEEDBACK** What takeaways and measures of success can you share about working with this service provider? We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity. What are the service provider's strengths? Ease of use, internal blocks to safeguard against wrongful submissions, simplistic and unabrasive language. What areas can the service provider improve? The model is very one-dimensional like a "one -size fits all" t-shirt. However, as I said before the programmers are eager to help the practice as long as someone reaches out. How long has your company been working with this service provider? We started in February 2017. How much money do you spend annually with this service provider? I prefer not to answer. --- ## Portfolio & Awards ### Industry Recognitions - Infinit-O is Great Place to Work® Certified! - Infinit-O Achieves B Corp Certification - Top 10 BPO Services in the Philippines in 2023 - Infinit-O Gets Stamp of Quality with Renewed ISO ## Packages ## Locations (1) ### Pasay City, Philippines (Headquarters) - 9/F SCMC Mall of Asia Arena Annex (MAAX) Building, Pasay, 1300, Philippines - Pasay City 1300 - Philippines - 1001 - 2000 employees - Phone: (02) 7751-3836 ## Contact Infinit-O [Send a message](https://clutch.co/profile/infinit-o) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/infinit-o-global) - [Facebook](http://www.facebook.com/InfinitOGlobal) - [X](https://twitter.com/InfinitOInc)