Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
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$1,000+< $25 / hr250 - 999Dhaka, Bangladesh
Services provided
Zesh Solutions is a midsize telephone answering service based in Queens Village, New York and Dhaka, Bangladesh. The team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Ahmedabad, India
Services provided
See all 4 projectsLevrez Technologies is a versatile digital marketing agency specializing in lead generation, PPC, SEO, and social media campaigns. With a track record of timely, high-quality delivery, they have impressed clients with their expertise in LinkedIn lead generation and digital marketing. The feedback is overwhelmingly positive, with clients praising their adaptability and detail-oriented approach, resulting in improved engagement, lead generation, and search engine rankings.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 174 projectsRemote CoWorker is a virtual assistant service provider that offers comprehensive administrative, marketing, and project management support. Their clients praise their consistency, responsiveness, and professionalism, with no reported areas for improvement. Approximately 100% of the reviews highlight their impressive project management and timely delivery. Clients also commend the company's ability to improve productivity and streamline operations.
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
See all 11 projectsHelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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$1,000+< $25 / hr50 - 249Chennai, India
Services provided
See all 58 projectsFresa Technologies is a logistics and freight forwarding software solutions provider, specializing in streamlining operations, accounting, and reporting for logistics companies. Reviews indicate high satisfaction, with over 80% noting improvements in operational efficiency and data accuracy. Clients commend their project management and customer support, though some suggest enhancements in system performance and usability.
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$1,000+< $25 / hr1,000 - 9,999Canton, OH
Services provided
SupportSave, an answering service company, was launched in 2004. The large team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
See all 2 projectsOutsourcePro is a comprehensive e-commerce management company specializing in PPC advertising, product listing enhancement, content creation, and graphic design on platforms like Amazon and Walmart. Reviews indicate an overwhelmingly positive experience, with about 95% of users praising their communication, project management, and ability to deliver tailored solutions. Clients have consistently reported improved visibility and sales, attributing these successes to OutsourcePro's professional and responsive approach.
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$1,000+Undisclosed50 - 249Rawalpindi, Pakistan
Services provided
LETS OUTSOURCE SMC PRIVATE LIMITED, a Back Office Outsourcing company, was established in 2019. The agency provides Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
See all 2 projectsHoratio is a customer service outsourcing company that provides comprehensive support solutions, including handling inbound inquiries and offering detailed reporting. Reviewers praise their adaptability and effective communication, with 100% of feedback highlighting their ability to quickly escalate issues and adapt to changes. However, some suggest that staffing domestic teams could enhance communication further.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
See all 51 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
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$1,000+$100 - $149 / hr10 - 49Lakeland, FL
Services provided
See all 1 projectsAlltek Services is an IT solutions provider specializing in upgrading and maintaining IT infrastructure, including cybersecurity, servers, and office equipment. The reviews highlight their prompt responsiveness and effective collaboration, with 100% of feedback indicating minimal downtime and satisfaction with their services. Alltek Services is commended for their knowledgeable and personable team, led by owner Taher.
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$1,000+$50 - $99 / hr10 - 49
Services provided
See all 1 projectsZccounting.com is an accounting firm specializing in monthly accounting, finance, and bookkeeping services. The company is praised for its clear and frequent communication, with 100% of reviewers highlighting their responsiveness and communication skills. All reviews indicate that Zccounting.com meets client expectations effectively.
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Featured
What are Featured Providers?
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 22 projectsRemote Team Solutions specializes in staffing and recruitment, offering services like virtual assistance, customer care outsourcing, and recruitment support for various industries. With a 100% positive feedback rate, clients highlight their reliability, trustworthiness, and alignment with company values. Over 75% of reviewers appreciate their timely delivery and cost-effective solutions, with many noting the company's exceptional project management and responsiveness.
$5,000+Undisclosed10 - 49Services provided
See all 1 projectsCall Center Solutions Africa (CCSA) is a full-service outsourcing provider helping businesses launch, scale, and optimize omnichannel teams of expert-led contact center teams in Africa. We
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$5,000+< $25 / hr10 - 49Mumbai, India
Services provided
See all 2 projectsProvirtualassistants is a virtual assistant company that offers services such as customer relationship management, email communication, online research, and daily administrative support. The feedback from their reviews is overwhelmingly positive, with clients praising their effectiveness, organization, and cost-efficiency. Notably, 100% of reviewers appreciated their reasonable rates and task management capabilities.
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$1,000+Undisclosed50 - 249
Services provided
See all 3 projectsVirtual360 BPO is a company specializing in virtual assistance, including web design, social media management, content creation, and video editing. Their clients commend them for their timely, efficient service and the high quality of their deliverables, resulting in 100% positive feedback. Most reviewers (100%) highlight their responsiveness and the alignment of company values with client needs.
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$10,000+$25 - $49 / hr1,000 - 9,999Surry Hills, Australia
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Unity4 is a call center. The Surry Hills, Australia-based team specializes in Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr1,000 - 9,999Ha Noi, Vietnam
Services provided
Customer Service Outsourcing company Bellsystem24-HoaSao is headquartered in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. Their services include Customer Service Outsourcing and Back Office
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$50,000+$25 - $49 / hr10,000+Noida, India
Services provided
Founded in 2014, Riemen Solution Private Limited is a large Noida, India-based Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing and Call Center Services.
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$5,000+$25 - $49 / hr10 - 49
Services provided
See all 1 projectsMatech Consulting & Outsourcing is an e-commerce development company offering solutions such as platform migrations, CRM integrations, and warehouse management. The reviews highlight their responsiveness, commitment, and effective project management. With 100% positive feedback, clients report significant sales growth and operational optimizations, recommending their services for their affordability and dedication.
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$5,000+$100 - $149 / hr10 - 49Boston, MA
Services provided
See all 1 projectsComputerSupport is a comprehensive IT service provider offering services ranging from network engineering and help desk support to security management and cloud solutions. Feedback from reviews is overwhelmingly positive, highlighting their proactive approach and expertise, with no mentions of security breaches. A slight concern was noted regarding the fit of help desk personnel, but these issues were promptly addressed.
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$1,000+< $25 / hr50 - 249Zhytomyr, Ukraine
Services provided
See all 7 projectsDiya is a highly regarded IT service provider specializing in customer support, IT support, and consultancy services. With a focus on flexibility, professionalism, and responsiveness, Diya is praised for its commitment to enhancing client infrastructure and providing 24/7 support. Over 90% of reviews highlight their dedication and strong communication, though a few suggest improvements in user communication.
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Undisclosed< $25 / hr250 - 999
Services provided
Max Data Bank is a Customer Service Outsourcing company. They were established in 2014 and specialize in Customer Service Outsourcing and Call Center Services.
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Undisclosed$100 - $149 / hr10 - 49
Services provided
See all 2 projectsMarkenbuilder is a value-focused lead generation and marketing automation agency known for its seamless project execution and autonomous systems, receiving overwhelmingly positive feedback. Approximately 100% of reviewers highlight the company's effective automation solutions and responsiveness, with no areas for improvement noted.
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsCrestIQX is a company specializing in administrative support services, including document management, contract handling, and data entry. Reviews indicate a 100% satisfaction rate, highlighting their timely delivery and effective communication. Clients appreciate their proactive approach and the quality of their email communication, reflecting a strong alignment with client values and budget.
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$5,000+< $25 / hr250 - 999München, Germany
Services provided
Founded in 2016, yoummday is a phone answering service. The firm provides Call Center Services and Customer Service Outsourcing.
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$1,000+$100 - $149 / hr10 - 49
Services provided
See all 3 projectsSales.co is a lead generation and email marketing agency known for providing comprehensive outbound solutions. Reviews reveal a mixed reception, with 67% of clients praising their ability to generate quality leads and deliver cost-effective services, while 33% cited misrepresentation and communication issues. Clients generally appreciate their strategic value and responsiveness but suggest improvements in reporting and campaign analytics.
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsImmido is a customer support company renowned for delivering comprehensive full-cycle services, including 24/7 multilingual support, incident handling, and dynamic workload scaling. With 100% positive feedback, clients commend their professionalism, responsiveness, and client-focused approach, highlighting their ability to maintain SLAs and manage fluctuating workloads efficiently. Senior leadership's availability and commitment to seamless collaboration further underscore their exceptional service quality.
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$1,000+< $25 / hr10,000+Örebro, Sweden
Services provided
Transcom is a large telephone answering service located in Örebro, Sweden and Bacolod, Philippines. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999San Jose, CA
Services provided
Call center company 8x8 was founded in 1987. The team offers Call Center Services.
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$100,000+< $25 / hr1,000 - 9,999London , England
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Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr10,000+Tampa, FL
Services provided
SYKES is a Customer Service Outsourcing company. They are headquartered in Tampa, Florida and Chicago, Illinois, and their services include Customer Service Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr1,000 - 9,999
Services provided
Sitel, a large answering service company and Customer Service Outsourcing company, is in Miami, Florida. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10,000+Englewood, CO
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TTEC is a phone answering service and Customer Service Outsourcing company founded in 1982. Their team provides Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr1,000 - 9,999Cairo, Egypt
Services provided
Teleperformance Egypt is a large Business Consulting company founded in 2007. Their services include Business Consulting and Call Center Services.
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$5,000+$25 - $49 / hr1,000 - 9,999Mira Bhayandar, India
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Epicenter Technologies is a Mira Bhayandar, India-based answering service. They focus on Call Center Services and Back Office Outsourcing and were launched in 2001.
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UndisclosedUndisclosed250 - 999
Services provided
CGBusinessSolutions, a midsize call center company, is located in Bacolod, Philippines. The team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
See all 6 projectsNisonCo is a public relations firm specializing in PR services, media outreach, and brand awareness, particularly within the cannabis industry. The feedback from their reviews highlights a substantial positive impact on brand visibility and engagement, with a 1,300% increase in organic search traffic for one client. While 80% of reviewers praised their industry knowledge and communication, one review indicated challenges with project management and clear deliverables. Overall, NisonCo is commended for their expertise and industry connections, though some improvements in project management were suggested.
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$1,000+$25 - $49 / hr2 - 9
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See all 3 projectsRev-Empire is a lead generation firm known for its inventive strategies and exceptional commitment to results. Their work consistently exceeds client expectations, as evidenced by securing 84 qualified appointments in just five months, with a significant increase in sales pipeline opportunities. Reviewers unanimously commend their responsiveness and collaborative spirit, highlighting a 100% satisfaction rate.
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Undisclosed< $25 / hr10 - 49
Services provided
See all 1 projectsMena Associates And Partners - Debt Collection is a debt recovery company specializing in recovering outstanding payments and managing overdue accounts while ensuring compliance with UAE laws. The reviews highlight their professionalism, knowledge of UAE debt laws, and ability to maintain business relationships during recovery processes. Their services were consistently delivered on time, with 100% of feedback being positive. One suggestion for improvement was to enhance their digital visibility in the MENA region.
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UndisclosedUndisclosed10 - 49Dallas, TX
Services provided
See all 7 projectsKORE RPO is a recruitment process outsourcing company that excels in sourcing and screening candidates, providing tailored recruitment solutions for diverse industries. With positive reviews from 100% of clients, they are praised for their exceptional project management, timely delivery, and cultural alignment. Clients consistently highlight their ability to understand complex hiring needs and deliver quality talent efficiently.
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$1,000+$25 - $49 / hr2 - 9Amsterdam, Netherlands
Services provided
See all 2 projectsOutventure is a digital marketing agency specializing in lead generation, SEO, and paid advertising. Clients commend their tailored industry solutions and effective project management, resulting in enhanced visibility and lead quality. Approximately 100% of reviews highlight the company's cost-effectiveness and responsiveness, while 50% emphasize their industry-specific expertise and collaborative approach. Overall, Outventure consistently meets objectives and delivers measurable outcomes.
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$1,000+< $25 / hr2 - 9Rio de Janeiro, Brazil
Services provided
See all 5 projectsTechsho is a lead generation company that excels in providing quality, pre-qualified prospects, particularly for real estate professionals. The company has received overwhelmingly positive feedback, with clients praising its commitment, reliability, and cost-effectiveness. Notably, Techsho's efforts resulted in a 40% reduction in prospecting time and generated 2,500 leads, of which 300 were qualified.
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UndisclosedUndisclosed50 - 249Singapore
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See all 1 projectsSleek is a professional accounting and business incorporation firm that provides services such as company registration, visa processing, and ongoing accounting management. Feedback highlights their personalized service and effective project management, with 100% of the reviews mentioning their professionalism and responsiveness. However, some clients noted that the client portal could benefit from improved speed.
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$1,000+< $25 / hr10,000+Cairo, Egypt
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Majorel Egypt is a call center service. Their team is located in Cairo, Egypt. The agency focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Wrocław, Poland
Services provided
See all 9 projectsChapters Agency is a lead generation and email marketing company specializing in B2B outreach and cold email systems. Reviews highlight their effective project management, timely delivery, and strategic approach, with 100% positive feedback and 70% of clients praising their personalized service and strategic insight. Clients consistently report successful lead generation and improved ROI, emphasizing the agency's strong communication and commitment to client goals.
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UndisclosedUndisclosed10 - 49
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See all 9 projectsReality Tech is an IT consultancy specializing in SharePoint migrations, Microsoft Teams implementations, and data solutions. Based on client reviews, the company is praised for its project management, responsiveness, and technical expertise, with 100% of reviewers expressing satisfaction with their services and no significant areas for improvement mentioned. The firm is noted for its excellent customer service and ability to deliver projects on time and within budget.
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UndisclosedUndisclosed10,000+Umhlanga, South Africa
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Launched in 2006, CCI Global is a large Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Dover, DE
Services provided
See all 4 projectsBA Global Talent is a staffing and recruitment company that specializes in providing diverse global talent across various business functions. Their clients consistently praise their prompt communication, seamless project management, and the quality of their international talent pool. With 100% positive feedback, reviewers highlight their ability to deliver projects on time and within budget while maintaining a strong cultural fit.
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$1,000+$100 - $149 / hr2 - 9Vineyard, UT
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See all 3 projectsGradari is a digital marketing consultancy specializing in ad strategy and lead generation, particularly through platforms like Google and social media. Reviews highlight their expertise and strategic guidance, with clients noting improvements in ad engagement and lead quality. Approximately 100% of the feedback is positive, with clients praising their professionalism, responsiveness, and effective project management.
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$1,000+< $25 / hr10 - 49
Services provided
See all 8 projectsRigor Consulting is a comprehensive accounting firm offering services such as bookkeeping, tax preparation, financial planning, and risk management. The firm has received overwhelmingly positive feedback, with clients praising their expertise, reliability, and personalized service. Consistency, accuracy, and cost-effectiveness are recurring themes in their reviews, with over 95% of clients noting improvements in their financial operations and efficiency.
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$1,000+< $25 / hr1,000 - 9,999Wellington, New Zealand
Services provided
Located in Wellington, New Zealand and Wellington, New Zealand, Datacom is an answering service. They offer Call Center Services and were established in 1965.
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$1,000+< $25 / hr10,000+Bengaluru, India
Services provided
Founded in 2002, Infosys BPO is a call center company. The large team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Vaughan, Canada
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Founded in 2000, Miratel is a Back Office Outsourcing company. Their team offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10,000+Winnipeg, Canada
Services provided
Launched in 2001, 24-7 INTOUCH is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.4/40.019.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
95% Back Office Outsourcing5% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.6/40.018.4/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999London, England
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36/40.018/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.5/40.016/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.5/40.019.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999Los Altos, CA
Ability to deliver
34.4/40.017.8/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr10,000+Canton, OH
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.4/40.017.6/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
65% Back Office Outsourcing35% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other
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Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.