Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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$100,000+$50 - $99 / hr50 - 249Atlanta, GA
Services provided
See all 10 projectsPuzzle is a versatile recruitment and software engineering company that excels in providing tailored solutions for IT and development projects. Their services focus on recruiting and onboarding engineering talent, as well as offering software development and QA services. With 100% positive feedback, clients consistently praise Puzzle for their professionalism, excellent project management, and responsiveness, citing their impressive work ethic and ability to meet or exceed expectations.
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$1,000+< $25 / hr10 - 49Rajshahi, Bangladesh
Services provided
See all 1 projectsBlue Hills IT is a data entry and information management company known for its reliability and professionalism. Their ability to work quickly is highlighted by clients, with a 100% positive response rate regarding their efficiency and communication. While minor issues such as file format preferences were noted, Blue Hills IT promptly addressed any concerns, demonstrating their commitment to client satisfaction.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 24 projectsRemote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.
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$1,000+$50 - $99 / hr2 - 9Mombasa, Kenya
Services provided
See all 12 projectsPettinsky is a versatile digital solutions company specializing in web development and search engine optimization (SEO) services. Across their reviews, 100% of clients praised their attention to detail, timeliness, and proactive communication. A recurring highlight, mentioned by approximately 50% of reviewers, is their ability to deliver high-quality work on time. While most clients had no suggestions for improvement, one noted the potential benefit of physical office expansion.
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$1,000+$25 - $49 / hr2 - 9Spokane, WA
Services provided
See all 2 projectslilAgents is a versatile digital agency specializing in web development, SEO strategy, and brand identity services. Reviewers appreciate their personalized care and adaptability, with 100% noting significant improvements in digital presence and brand cohesion. Clients commend their project management and proactive communication, resulting in seamless project execution and noteworthy growth in online engagement and sales.
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$10,000+< $25 / hr10 - 49Karachi, Pakistan
Services provided
See all 4 projectsTech Drop Private Limited is a technology support company known for its on-demand technical assistance, addressing diverse tech-related issues efficiently. With effective project management and a commitment to innovation, 80% of their reviews highlight timely delivery and responsiveness. However, improvement is suggested in expanding support hours and providing detailed troubleshooting guides.
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UndisclosedUndisclosed250 - 999Buenos Aires, Argentina
Services provided
Customer Service Outsourcing company Grupo PYD is headquartered in Buenos Aires, Argentina. Their services include Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Indore, India
Services provided
One Point One Solutions Ltd, a call center service, is headquartered in Mumbai, India and Gurugram, India. They provide Call Center Services and Customer Service Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
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$1,000+$100 - $149 / hr10 - 49
Services provided
See all 4 projectsSales.co is a lead generation and email marketing agency known for providing comprehensive outbound solutions. Reviews reveal a mixed reception, with 67% of clients praising their ability to generate quality leads and deliver cost-effective services, while 33% cited misrepresentation and communication issues. Clients generally appreciate their strategic value and responsiveness but suggest improvements in reporting and campaign analytics.
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$1,000+< $25 / hr250 - 999London, England
Services provided
Online Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.
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$50,000+$50 - $99 / hr250 - 999Phoenix, AZ
Services provided
Sales Outsourcing company Televerde was launched in 1995. The team focuses on Sales Outsourcing and Account-Based Marketing.
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$10,000+$25 - $49 / hr250 - 999Pasig City, Philippines
Services provided
See all 1 projectsCCK Philippines is a data entry service provider recognized for delivering low-cost, high-quality digitized solutions. The company is praised for its accuracy and timeliness, with 100% of reviewers highlighting their commitment to minimizing input errors and maintaining effective communication. Their pricing and value for cost are also consistently commended by clients.
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$1,000+< $25 / hr250 - 999New York, NY
Services provided
See all 20 projectsRevenue Rushy is a dynamic sales and marketing consultancy specializing in outbound sales, AI consulting, and conversion optimization services. The company has received overwhelmingly positive feedback, with 100% of reviewers highlighting their exceptional project management and alignment with client values. Notably, 75% of clients praised their ability to adapt strategies to client-specific needs, demonstrating a commitment to personalized and impactful solutions.
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$1,000+$25 - $49 / hr2 - 9
Services provided
See all 1 projectsBullshxrk is a lead generation company specializing in end-to-end outreach solutions, particularly for the Web3 sector. The company consistently meets deliverables, booking 20–40 qualified calls monthly, with 50% converting to closed deals. Reviews highlight their professionalism and expertise, with 100% positive feedback on project management and communication, demonstrating a strong alignment with client needs and expectations.
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$1,000+$100 - $149 / hr2 - 9Olmsted Falls, OH
Services provided
See all 1 projectsRail Trip Strategies is a marketing consultancy firm that specializes in increasing awareness and booking meetings for eCommerce and marketing tech companies. Feedback is overwhelmingly positive, with 100% of reviewers praising their cost-effectiveness and cultural alignment. Clients highlight their impressive work quality and fair pricing, with no suggestions for improvement noted.
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UndisclosedUndisclosed250 - 999
Services provided
See all 1 projectsDune Tech Companies is a software development and IT consultancy firm known for providing tailor-made solutions that enhance operational efficiency and simplify workflows. Reviews highlight their competence and flexibility, with 100% of feedback being positive, praising their ability to deliver projects on time and adapt to clients' needs.
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$5,000+$100 - $149 / hr10 - 49Toronto, Canada
Services provided
See all 1 projectsSeologist is an SEO agency praised for delivering exceptional and timely SEO services, helping clients achieve top search rankings efficiently. The feedback is overwhelmingly positive, with 100% of reviewers noting impressive results, effective collaboration, and professionalism. Clients commend their ability to exceed expectations, turning underperforming websites into high-traffic platforms, with no areas identified for improvement.
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$1,000+< $25 / hr50 - 249Sheridan, WY
Services provided
See all 1 projectsServixer, LLC is a transcription and quality assurance company known for delivering top-notch and accurate transcriptions. With a focus on excellence and attention to detail, 100% of reviewers praised their timely delivery and adherence to project requirements, noting no areas for improvement. Their commitment to quality ensures successful partnerships with their clients.
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$1,000+$100 - $149 / hr10 - 49
Services provided
See all 1 projectsFLH-Services is a legal and accounting support company specializing in aiding IT businesses. The feedback is overwhelmingly positive, with 100% of reviewers commending their professionalism, exceptional customer satisfaction, and expertise in legal matters. Clients particularly value their ability to facilitate critical legal statuses and the alignment of company values.
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$100,000+Undisclosed1,000 - 9,999Tulsa, OK
Services provided
Avantive Solutions is an answering service company. The Tulsa, Oklahoma-based company was established in 1998. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+Undisclosed10 - 49Milwaukee, WI
Services provided
See all 2 projectsProspectRamp is a comprehensive email marketing and lead generation company known for creating impactful campaigns and managing outreach effectively. According to client feedback, 100% of reviewers praise their quality of service, project management skills, and ability to deliver results, such as closing over 20 deals and increasing revenue by 1.5x.
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$1,000+$25 - $49 / hr1,000 - 9,999Delhi, India
Services provided
SunTec Data is a Data Annotation Services company established in 1999. The firm specializes in Data Annotation Services and Back Office Outsourcing, and is large.
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$1,000+< $25 / hr50 - 249Oak Brook, IL
Services provided
See all 2 projectsNCC is a service provider specializing in outbound bill collection and appointment setting. Reviewers consistently praise NCC for their secure and efficient tools, leading to significant financial savings and increased company profitability. Approximately 85% of feedback highlights cost savings, while 50% mention workflow efficiency. Some suggest improvements in global reach and pricing.
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$5,000+Undisclosed2 - 9Potts Point, Australia
Services provided
See all 4 projectsSydney Digital Agency specializes in web design, development, and digital marketing solutions, demonstrating a strong commitment to client satisfaction. With 100% positive feedback from reviewers, the agency is praised for its efficiency, professionalism, and exceptional customer service. Clients frequently commend Farhad for his dedication and effective communication. Notably, 75% of reviews highlight the agency's ability to exceed expectations and deliver personalized solutions.
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$1,000+$50 - $99 / hr2 - 9Athina, Greece
Services provided
See all 2 projectsReload Hotel Sales Management is a company specializing in enhancing online sales and marketing strategies for the hospitality industry. The reviews indicate overwhelmingly positive feedback (100% positive), emphasizing the company's effectiveness in increasing direct online sales and occupancy rates, even during challenging periods such as the COVID-19 pandemic. Clients consistently praise their modern approach, industry expertise, and strong communication skills.
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$1,000+$50 - $99 / hr50 - 249Freehold, NJ
Services provided
See all 1 projectsExelegent is a multifaceted IT and medical billing company known for its expertise in automating routine tasks and ensuring patient information security. Notably, 100% of reviewers highlight their effective workflow and significant cost savings, with one client reporting a 15% expense reduction and a 10% revenue increase. The firm is highly recommended for its outstanding services and industry compliance.
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UndisclosedUndisclosed250 - 999Cebu City, Philippines
Services provided
Ameeratel is a Back Office Outsourcing company launched in 2012. The agency provides Back Office Outsourcing and Call Center Services, and is midsize.
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Undisclosed< $25 / hr2 - 9
Services provided
See all 1 projectsDedicatAide is a virtual assistant service provider recognized for its professionalism, responsiveness, and ability to swiftly integrate into client workflows. According to client feedback, 100% of reviewers highlight their exceptional value for cost and impressive time-saving capabilities, with one client noting a 20-30 hour weekly time savings that facilitated business growth.
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$1,000+< $25 / hr2 - 9
Services provided
See all 1 projectsAPEXX is a lead generation and content creation company specializing in developing sales strategies and refining ideal customer profiles. The reviews highlight their effectiveness in generating leads and booking meetings, with 100% of the feedback being positive. Clients appreciate their flexibility, insightful reporting, and exceptional communication skills.
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Undisclosed< $25 / hr2 - 9Miami, FL
Services provided
See all 1 projectsVirtual Receptionist Pro is a call center service provider specializing in managing inbound and after-hours calls. The reviews reflect a 100% positive sentiment, highlighting their effective communication and alignment with client values. Notably, the company excels in professionalism and timely response, freeing clients from unnecessary call handling to focus on core activities.
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$1,000+$25 - $49 / hr2 - 9
Services provided
See all 1 projectsSalesverse is a lead generation and appointment-setting company specializing in end-to-end B2B sales cycles. The company receives overwhelmingly positive feedback, with clients appreciating their effective and timely multi-channel outreach strategies, as evidenced by comments on their ability to under-promise and over-deliver. Most clients highlight their quick and effective project management, with no areas for improvement noted.
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UndisclosedUndisclosed1,000 - 9,999Dallas, TX
Services provided
See all 1 projectsSupportNinja provides ongoing communication, real-time responses, and educational training to support managerial tasks and improve guest satisfaction. Clients highlight increased positive feedback, improved training models, and enhanced quality of service. The time saved and the value for cost are frequently commended in their reviews.
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$1,000+< $25 / hr10 - 49München, Germany
Services provided
See all 17 projectsQuadra Digital Solutions is a multifaceted digital solutions company specializing in improving client engagement through PPC advertising, content marketing, and user experience optimization. Reviews reveal high satisfaction, with approximately 100% of clients praising their proactive approach, timely delivery, and alignment with client values. Clients consistently commend their attention to detail and dedication to achieving measurable outcomes, indicating a strong reputation for quality and client satisfaction.
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$1,000+Undisclosed2 - 9
Services provided
See all 3 projectsLead Generation Media is a digital marketing company specializing in lead generation and advertising services, particularly on social media and PPC platforms. They received positive feedback, with 100% of reviewers highlighting their effectiveness in client acquisition and revenue growth, as one client reported a 50% revenue increase. Clients commend their impressive communication and willingness to assist throughout projects.
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$75,000+$50 - $99 / hr250 - 999Kolkata, India
Services provided
CogentHub Pvt. Ltd. Is a phone answering service located in Kolkata, India. They specialize in Call Center Services and Customer Service Outsourcing and were established in 2016.
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$1,000+$200 - $300 / hrFreelancerWashington, DC
Services provided
See all 3 projectsSalesByTomorrow is a sales consulting and coaching company specializing in optimizing sales processes and increasing conversion rates. Reviews highlight a 100% positive feedback rate, with clients praising their in-depth knowledge and tailored training programs. Notably, 100% of reviewers appreciated their alignment with company values and culture fit. SalesByTomorrow's efficient project management and genuine commitment to adding value are frequently commended.
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UndisclosedUndisclosed10,000+Paris, France
Services provided
Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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$5,000+Undisclosed10 - 49Tallinn, Estonia
Services provided
See all 3 projectsAttekmi is a programmatic advertising company specializing in RTB solutions and traffic optimization. Reviews highlight their exceptional customer service, with 100% of clients praising their responsive and proactive support. They are commended for their ability to tailor solutions to client needs, leading to improved traffic quality and increased ROI, with no negative feedback noted.
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$1,000+< $25 / hr50 - 249Pasig, Philippines
Services provided
See all 4 projectsAccountant Offshore Inc. is a financial services support company specializing in offshore accounting, auditing, and administrative staffing solutions. Their reviews highlight a high level of satisfaction, with approximately 90% of clients praising their cost-effective pricing, professional culture fit, and enhanced productivity. Clients commend the company for its efficient project management, communication, and significant impact on workload reduction and operational efficiency.
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$1,000+Undisclosed2 - 9Wrocław, Poland
Services provided
See all 3 projectsSalesMeUp is a lead generation and B2B outreach company, offering services such as prospecting, cold mailing, LinkedIn outreach, and lead generation. Reviews indicate a strong emphasis on personalized outreach and strategic targeting, with 90% of clients appreciating their technical knowledge and proactive communication. Some areas for improvement include real-time reporting and consistent campaign transparency.
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$100,000+$300+ / hr10 - 49Morningside, Australia
Services provided
See all 2 projectsMetrix is a digital solutions company specializing in website development and marketing strategies. They received overwhelmingly positive feedback, with clients noting a 400% increase in leads and a 150% rise in sales. Reviewers consistently praised their agile project management and effective communication, with 100% highlighting ease of collaboration and satisfaction with the results.
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UndisclosedUndisclosed1,000 - 9,999Farmers Branch, TX
Services provided
Answering service Telvista was launched in 1997. The company specializes in Call Center Services and Sales Outsourcing, and is large.
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$1,000+$25 - $49 / hr10 - 49Noida, India
Services provided
See all 13 projectsFenebris India Pvt Ltd is a diversified IT services company, specializing in IT infrastructure enhancement, web development, e-commerce solutions, IoT systems, and app development. They consistently deliver projects on time, demonstrating excellent project management and communication skills. Positive feedback is dominant, with 100% of reviewers commending their proactive approaches and commitment to understanding client needs. A minor improvement area is post-implementation support.
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$1,000+< $25 / hr1,000 - 9,999Charlottetown, Canada
Services provided
Customer Service Outsourcing company Advantage Communications is in Charlottetown, Canada and Kingston, Jamaica. The team provides Customer Service Outsourcing and IT managed services.
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$5,000+< $25 / hr1,000 - 9,999Ahmedabad, India
Services provided
See all 2 projectsHitech BPO, established in 1992, is a leading business process outsourcing company. We help businesses around the world, including those in the USA, UK, and Canada, unlock the full potential of
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsNavigant PACE is a back-office service provider known for delivering stable and optimal services that enhance service optimization and resource management. Client feedback indicates a 100% positive experience, highlighting the company's role in contributing to their growth and providing excellent value for services rendered.
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsStatco is a back office services company, highly regarded for providing impeccable customer service and significant time and cost savings to clients. Nearly 100% of reviewers praise their ability to offer security and peace of mind, with client savings ranging from $1,000 to $3,000 monthly, underscoring their effectiveness and customer satisfaction.
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$1,000+Undisclosed10 - 49Sao Paulo, Brazil
Services provided
See all 1 projectsCombine Global Recruitment specializes in structuring management teams for fast-growing companies and creating efficient organizational structures. Their reviews highlight a seamless workflow with prompt, constructive communication, and comprehensive candidate data, facilitating informed decision-making. The feedback is overwhelmingly positive, with clients praising their strategic approach and effectiveness in meeting ambitious growth objectives. The company's ability to quickly grasp core business needs is particularly impressive.
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$5,000+< $25 / hr250 - 999
Services provided
See all 1 projectsiRapidO Global is a data management and SEO optimization company specializing in structuring and optimizing data for improved online visibility. The company receives highly positive feedback, with around 95% of reviewers highlighting their effective data-driven approach and exceptional project management skills. Clients appreciate iRapidO’s structured systems and actionable insights, with suggestions for more detailed onboarding and customized dashboards noted for further enhancement.
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$1,000+$100 - $149 / hr10 - 49Royersford, PA
Services provided
See all 4 projectsKPInterface, Inc. is a managed IT services company offering comprehensive network security, hardware/software support, and IT consulting. Reviews reflect a 100% positive experience, highlighting KPInterface's exceptional project management, responsiveness, and proactive approach. Notably, 75% of clients commend their high ratings and good value for cost, while 50% emphasize their alignment with company values and culture fit.
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UndisclosedUndisclosed10,000+Washington, DC
Services provided
Founded in 2011, AGS Health is a Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.4/40.019.4/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
36.9/40.018.2/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
36/40.019.4/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.5/40.018.2/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Ability to deliver
33.8/40.016.4/20 Reviews9.8/10 Clients & Experience7.6/10 Market PresenceService focus
100% Back Office Outsourcing
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.