Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 16 projectsTECHSPEED INC is a data processing and business process outsourcing (BPO) company offering services such as data entry, customer service, and data conversion. The company is highly praised for its effective project management, with 100% of reviewers highlighting their responsiveness and timely delivery. Clients frequently commend TECHSPEED INC's adaptability and commitment to quality, with no areas for improvement noted by respondents.
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 166 projectsRemote CoWorker is a virtual assistance company that provides a wide range of services, including administrative support, marketing, and specialized tasks. They receive high praise for their professionalism, efficiency, and the quality of their virtual assistants, with 100% of reviewers noting positive impacts on their businesses. Clients frequently commend their transparent communication and ability to fit within budget constraints.
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$1,000+< $25 / hr2 - 9Manhattan Beach, CA
Services provided
See all 2 projects89Bots.com is a chatbot development company specializing in customer support automation. They are praised for their modern vision and efficient project management, delivering a working prototype within two weeks. Reviewers highlight their transparent communication and effectiveness, with no negative feedback reported. This track record suggests a 100% satisfaction rate among clients.
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$1,000+< $25 / hr2 - 9
Services provided
See all 1 projectsProoffice Assist is an administrative services company specializing in streamlining day-to-day operations for businesses. The reviews highlight their exceptional administrative staff and responsive management, with 100% of feedback indicating significant improvements in clients' processes and excellent communication. All reviewers express satisfaction, with no negative feedback reported.
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Featured
What are Featured Providers?
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
See all 10 projectsHelpSquad is a customer service augmentation company offering services such as live chat, call center support, and virtual assistant solutions. Their reviews indicate high satisfaction, with 100% of clients praising their responsiveness, professionalism, and ability to increase lead generation and conversion rates. Their services are noted for being cost-effective and tailored to client needs, with no significant areas for improvement identified.
$1,000+Undisclosed1,000 - 9,999Santa Monica, CAServices provided
See all 10 projectsBoldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsAffiliated Outsourcing is an outbound sales and customer service company, known for its ability to generate new business and handle customer issues effectively. Reviewers highlight their well-spoken staff, contributing to a $14,000 monthly savings for clients. While the service is praised, there is a suggestion for enhancing performance metrics.
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$1,000+$25 - $49 / hr2 - 9
Services provided
See all 1 projectsJarvis Helps LLC is a multifaceted marketing and customer relations agency known for its proficiency in SEO, website building, and client management services. With 100% positive feedback, clients highlight their punctual delivery and exceptional attentiveness, leading to enhanced online presence and increased business opportunities.
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$1,000+Undisclosed2 - 9
Services provided
See all 1 projectsDah Reply is a company specializing in chatbot development and AI integration, offering services that enhance user experience and efficiency through personalized assistance. They are praised for their innovative approach and effective project management, with 100% of reviewers highlighting their seamless blend of technology and tailored solutions. However, suggestions for improvement include deeper customization and advanced AI capabilities.
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$5,000+$25 - $49 / hr50 - 249Ciudad de México, Mexico
Services provided
See all 4 projectsCondor Digital Services LLC is a digital marketing and web design agency known for its comprehensive support across multiple marketing channels, including SEO, CRM management, and website design. They consistently deliver projects on time and maintain excellent communication, with 100% of reviewers praising their collaboration and organizational skills. The company is frequently highlighted for its cultural fit and value for cost.
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$250,000+$25 - $49 / hr1,000 - 9,999West Perth, Australia
Services provided
TSA Group, a Customer Service Outsourcing company, was launched in 1997. The firm provides Customer Service Outsourcing and Call Center Services.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+SingaporeServices provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
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$5,000+$25 - $49 / hr2 - 9Yerevan, Armenia
Services provided
See all 6 projectsPMD Solutions is a versatile technology firm specializing in CRM implementation, sales workflow optimization, and payment system integration. Clients consistently praise their technical expertise and project management capabilities, with 100% of reviewers highlighting timely delivery and responsiveness. A notable 80% of clients commend their proactive approach and customization efforts. Though highly rated, some suggest enhancements in documentation and post-implementation support.
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$1,000+< $25 / hr250 - 999Hyderabad, India
Services provided
Cavalry Info Pvt Ltd(CIPL) is a midsize answering service company established in 2016. Their services include Call Center Services and Back Office Outsourcing.
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Featured
What are Featured Providers?
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
See all 46 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 22 projectsRemote Team Solutions specializes in staffing and recruitment, offering services like virtual assistance, customer care outsourcing, and recruitment support for various industries. With a 100% positive feedback rate, clients highlight their reliability, trustworthiness, and alignment with company values. Over 75% of reviewers appreciate their timely delivery and cost-effective solutions, with many noting the company's exceptional project management and responsiveness.
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$1,000+$200 - $300 / hr2 - 9Chicago, IL
Services provided
See all 6 projectsUniversity CoWork is a coworking space and business consultancy that provides office amenities, networking opportunities, and strategic business support. Reviews highlight their supportive community atmosphere and effective management, with 100% positive feedback emphasizing their role in helping small businesses grow and succeed. Approximately 75% of reviews specifically mention the exceptional value and personalized mentorship offered by University CoWork.
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Undisclosed< $25 / hr50 - 249Lusaka, Zambia
Services provided
See all 1 projectsCrystalised Outsprint offers ICT systems development, focusing on electronic case management systems, user training, and post-implementation support. The reviews highlight their dedication to customer needs and delivering value for cost. Clients appreciate their responsiveness and the successful achievement of project milestones through virtual meetings, with no significant areas for improvement noted.
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$5,000+< $25 / hr50 - 249Brooklyn, NY
Services provided
See all 6 projectsAcgile is a versatile company providing accounting and back-office services with a strong focus on enhancing operational efficiency. With approximately 100% positive feedback, clients consistently commend Acgile's responsiveness, reliability, and ability to meet deadlines. Their dedication to customer satisfaction and open communication are frequently highlighted, with 83% of reviews praising their exceptional project management and collaborative approach.
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$1,000+$150 - $199 / hr2 - 9Marysville, WA
Services provided
See all 2 projectsRatynski Digital is a digital marketing agency specializing in web development and search engine optimization (SEO) services. The overall feedback from clients is overwhelmingly positive, with 100% of reviewers praising their effective project management and the significant impact on business visibility and growth. Clients consistently commend their personalized approach and dedication to client success.
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$5,000+$150 - $199 / hr50 - 249Tampa, FL
Services provided
See all 6 projectsHSP Group is a global entity management firm that excels in providing comprehensive services including payroll, HR consultancy, and international financial operations. The reviews reflect a 100% satisfaction rate, highlighting their responsiveness, timely project completion, and extensive global support. Clients appreciate the team's expertise and communication, though costs and time zone differences were noted as minor issues.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
Stericycle Communications, a phone answering service, is in Lake Forest, Illinois. They provide Call Center Services and Customer Service Outsourcing and were established in 1989.
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$1,000+< $25 / hr1,000 - 9,999El Paso, TX
Services provided
Datamark, a Finance & Accounting Outsourcing (FAO) company, was established in 1989. The agency provides Finance & Accounting Outsourcing (FAO) and Call Center Services.
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$1,000+< $25 / hr250 - 999Dhaka, Bangladesh
Services provided
Zesh Solutions is a midsize telephone answering service based in Queens Village, New York and Dhaka, Bangladesh. The team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49Ahmedabad, India
Services provided
See all 4 projectsLevrez Technologies is a versatile digital marketing agency specializing in lead generation, PPC, SEO, and social media campaigns. With a track record of timely, high-quality delivery, they have impressed clients with their expertise in LinkedIn lead generation and digital marketing. The feedback is overwhelmingly positive, with clients praising their adaptability and detail-oriented approach, resulting in improved engagement, lead generation, and search engine rankings.
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$1,000+< $25 / hr1,000 - 9,999Canton, OH
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SupportSave, an answering service company, was launched in 2004. The large team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
See all 2 projectsOutsourcePro is a comprehensive e-commerce management company specializing in PPC advertising, product listing enhancement, content creation, and graphic design on platforms like Amazon and Walmart. Reviews indicate an overwhelmingly positive experience, with about 95% of users praising their communication, project management, and ability to deliver tailored solutions. Clients have consistently reported improved visibility and sales, attributing these successes to OutsourcePro's professional and responsive approach.
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$1,000+Undisclosed50 - 249Rawalpindi, Pakistan
Services provided
LETS OUTSOURCE SMC PRIVATE LIMITED, a Back Office Outsourcing company, was established in 2019. The agency provides Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
See all 2 projectsHoratio is a customer service outsourcing company that provides comprehensive support solutions, including handling inbound inquiries and offering detailed reporting. Reviewers praise their adaptability and effective communication, with 100% of feedback highlighting their ability to quickly escalate issues and adapt to changes. However, some suggest that staffing domestic teams could enhance communication further.
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$1,000+$100 - $149 / hr10 - 49Lakeland, FL
Services provided
See all 1 projectsAlltek Services is an IT solutions provider specializing in upgrading and maintaining IT infrastructure, including cybersecurity, servers, and office equipment. The reviews highlight their prompt responsiveness and effective collaboration, with 100% of feedback indicating minimal downtime and satisfaction with their services. Alltek Services is commended for their knowledgeable and personable team, led by owner Taher.
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$1,000+< $25 / hr50 - 249Mentor, OH
Services provided
Based in Mentor, Ohio, Ver-A-Fast is an answering service. Established in 1976, the team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Dallas, TX
Services provided
See all 5 projectsKORE RPO is a recruitment process outsourcing company renowned for its ability to effectively source and recruit talent across various industries, as evidenced by their 100% positive reviews. Clients consistently praised KORE RPO for their cultural alignment, responsiveness, and impressive results, with 75% highlighting their outstanding project management and communication skills. The company is noted for exceeding project goals, enhancing recruitment efficiency, and significantly boosting business outcomes.
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$1,000+$25 - $49 / hr50 - 249Islamabad, Pakistan
Services provided
See all 7 projectsHR Business Solutions is a comprehensive HR services provider, specializing in recruitment, payroll management, and talent acquisition. Across multiple reviews, 100% of clients commend their communication, availability, and client-focused approach, while 80% highlight their efficiency and tailored solutions. A minor concern is noted by 20% regarding minor improvements in documentation and team expansion.
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$1,000+$50 - $99 / hr10 - 49
Services provided
See all 1 projectsZccounting.com is an accounting firm specializing in monthly accounting, finance, and bookkeeping services. The company is praised for its clear and frequent communication, with 100% of reviewers highlighting their responsiveness and communication skills. All reviews indicate that Zccounting.com meets client expectations effectively.
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$5,000+< $25 / hr10 - 49Mumbai, India
Services provided
See all 2 projectsProvirtualassistants is a virtual assistant company that offers services such as customer relationship management, email communication, online research, and daily administrative support. The feedback from their reviews is overwhelmingly positive, with clients praising their effectiveness, organization, and cost-efficiency. Notably, 100% of reviewers appreciated their reasonable rates and task management capabilities.
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$1,000+Undisclosed50 - 249
Services provided
See all 3 projectsVirtual360 BPO is a company specializing in virtual assistance, including web design, social media management, content creation, and video editing. Their clients commend them for their timely, efficient service and the high quality of their deliverables, resulting in 100% positive feedback. Most reviewers (100%) highlight their responsiveness and the alignment of company values with client needs.
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$10,000+$25 - $49 / hr1,000 - 9,999Surry Hills, Australia
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Unity4 is a call center. The Surry Hills, Australia-based team specializes in Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr1,000 - 9,999Ha Noi, Vietnam
Services provided
Customer Service Outsourcing company Bellsystem24-HoaSao is headquartered in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. Their services include Customer Service Outsourcing and Back Office
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$50,000+$25 - $49 / hr10,000+Noida, India
Services provided
Founded in 2014, Riemen Solution Private Limited is a large Noida, India-based Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing and Call Center Services.
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$5,000+$25 - $49 / hr10 - 49
Services provided
See all 1 projectsMatech Consulting & Outsourcing is an e-commerce development company offering solutions such as platform migrations, CRM integrations, and warehouse management. The reviews highlight their responsiveness, commitment, and effective project management. With 100% positive feedback, clients report significant sales growth and operational optimizations, recommending their services for their affordability and dedication.
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$1,000+< $25 / hr2 - 9Wrocław, Poland
Services provided
See all 8 projectsChapters Agency is a B2B lead generation and outbound campaign specialist known for its strategic approach to client needs. Across reviews, 100% praised their project management and timely delivery, while 86% highlighted their expertise in lead generation. Clients noted a personalized approach and strong communication as standout qualities, though a few suggested more detailed reporting.
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$5,000+$100 - $149 / hr10 - 49Boston, MA
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See all 1 projectsComputerSupport is a comprehensive IT service provider offering services ranging from network engineering and help desk support to security management and cloud solutions. Feedback from reviews is overwhelmingly positive, highlighting their proactive approach and expertise, with no mentions of security breaches. A slight concern was noted regarding the fit of help desk personnel, but these issues were promptly addressed.
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$1,000+< $25 / hr50 - 249Zhytomyr, Ukraine
Services provided
See all 7 projectsDiya is a highly regarded IT service provider specializing in customer support, IT support, and consultancy services. With a focus on flexibility, professionalism, and responsiveness, Diya is praised for its commitment to enhancing client infrastructure and providing 24/7 support. Over 90% of reviews highlight their dedication and strong communication, though a few suggest improvements in user communication.
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Undisclosed< $25 / hr250 - 999
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Max Data Bank is a Customer Service Outsourcing company. They were established in 2014 and specialize in Customer Service Outsourcing and Call Center Services.
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Undisclosed$100 - $149 / hr10 - 49
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See all 2 projectsMarkenbuilder is a value-focused lead generation and marketing automation agency known for its seamless project execution and autonomous systems, receiving overwhelmingly positive feedback. Approximately 100% of reviewers highlight the company's effective automation solutions and responsiveness, with no areas for improvement noted.
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsCrestIQX is a company specializing in administrative support services, including document management, contract handling, and data entry. Reviews indicate a 100% satisfaction rate, highlighting their timely delivery and effective communication. Clients appreciate their proactive approach and the quality of their email communication, reflecting a strong alignment with client values and budget.
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$5,000+< $25 / hr250 - 999München, Germany
Services provided
Founded in 2016, yoummday is a phone answering service. The firm provides Call Center Services and Customer Service Outsourcing.
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$1,000+$50 - $99 / hr2 - 9Fox Lake, WI
Services provided
See all 3 projectsTwin Peak Strategies is a growth marketing consultancy specializing in lead generation, telemarketing, and email campaigns. Across their reviews, clients commend their strategic approach and effective execution, with 100% of reviewers highlighting their timely project management and proactive communication. Clients also appreciate their innovative use of AI tools and ability to exceed initial project scopes.
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$1,000+< $25 / hr10,000+Örebro, Sweden
Services provided
Transcom is a large telephone answering service located in Örebro, Sweden and Bacolod, Philippines. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999San Jose, CA
Services provided
Call center company 8x8 was founded in 1987. The team offers Call Center Services.
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$100,000+< $25 / hr1,000 - 9,999London , England
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Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr10,000+Tampa, FL
Services provided
SYKES is a Customer Service Outsourcing company. They are headquartered in Tampa, Florida and Chicago, Illinois, and their services include Customer Service Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr1,000 - 9,999
Services provided
Sitel, a large answering service company and Customer Service Outsourcing company, is in Miami, Florida. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10,000+Englewood, CO
Services provided
TTEC is a phone answering service and Customer Service Outsourcing company founded in 1982. Their team provides Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr1,000 - 9,999Cairo, Egypt
Services provided
Teleperformance Egypt is a large Business Consulting company founded in 2007. Their services include Business Consulting and Call Center Services.
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$5,000+$25 - $49 / hr1,000 - 9,999Mira Bhayandar, India
Services provided
Epicenter Technologies is a Mira Bhayandar, India-based answering service. They focus on Call Center Services and Back Office Outsourcing and were launched in 2001.
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UndisclosedUndisclosed250 - 999
Services provided
CGBusinessSolutions, a midsize call center company, is located in Bacolod, Philippines. The team focuses on Call Center Services and Back Office Outsourcing.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
95% Back Office Outsourcing5% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
38.1/40.019.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999Auckland, New Zealand
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36/40.018/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.6/40.018.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
35.3/40.017.8/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
65% Back Office Outsourcing35% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
33.8/40.019.6/20 Reviews8.6/10 Clients & Experience5.6/10 Market PresenceService focus
100% Back Office Outsourcing
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Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.