Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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UndisclosedUndisclosed10 - 49Sofia, Bulgaria
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See all 2 projectsScaleRush is a lead generation and sales outsourcing company known for its customized pipelines and tailored outreach strategies. They receive overwhelmingly positive feedback, with clients highlighting their proactive project management and deep industry knowledge. Approximately 100% of the reviewers mentioned over-delivering on results, such as increasing sales pipelines by 50% within two months.
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$1,000+Undisclosed50 - 249New Providence, NJ
Services provided
Stafford Communications Group, a Customer Service Outsourcing company, was founded in 1995. They specializes in Customer Service Outsourcing and Back Office Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 24 projectsRemote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.
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$1,000+< $25 / hr10 - 49Accra, Ghana
Services provided
See all 2 projectsZuZo Company Limited specializes in enhancing customer communication through omnichannel contact center solutions and structured survey implementations. Reviews highlight their strong project management, commitment to timelines, and responsive service. Clients report significant operational improvements, with 100% omnichannel consolidation and increased customer satisfaction, supported by a 4.7/5 CSAT score and a +70 Net Promoter Score.
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$5,000+$50 - $99 / hr10 - 49San Diego, CA
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See all 28 projectsNANOBOT Group is a specialized communication agency providing high-quality 2D and 3D animated videos and content strategies for the biomedical and pharmaceutical industries. Reviews indicate a strong emphasis on professionalism, timely delivery, and effective communication, with over 90% of clients noting their proficiency in translating complex scientific concepts and responsiveness to project needs. The company's ability to tailor visual solutions to client requirements is frequently praised across reviews.
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$1,000+$25 - $49 / hr10 - 49
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See all 5 projectsProspects Hive is a marketing company specializing in cold outreach and lead generation services. Reviewers consistently praise their effective communication, timely delivery, and commitment to client success, with 100% mentioning their satisfaction with project outcomes. The firm has been noted for significantly increasing lead generation and improving lead quality, resulting in higher engagement rates and conversion metrics across various platforms.
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$1,000+< $25 / hr10 - 49Poznań, Poland
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See all 1 projectsGenli is a lead generation company specializing in delivering high-quality, targeted leads for businesses. Reviews highlight their effective communication and adaptability, with 96% of leads deemed accurate and timely. Clients appreciate the company's young, hardworking team, noting their exceptional ability to meet client needs swiftly. The feedback is overwhelmingly positive, with clients expressing satisfaction and a willingness to engage in future collaborations.
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UndisclosedUndisclosed10 - 49Cape Town, South Africa
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See all 1 projectsHANGAR49 is a company specializing in customer acquisition and sales development services. Based on reviews, 100% of feedback is positive, highlighting their impressive ability to integrate with clients' teams and deliver valuable insights into market demands. They are praised for their collaborative approach and effective project management, contributing to ongoing client satisfaction and successful lead generation.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
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$1,000+< $25 / hr50 - 249West Chester, OH
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See all 3 projectsSrisys Inc is a service provider specializing in inbound and back-office services, offering structured support to enhance customer service and operational efficiency. The overall reviews indicate that 100% of clients appreciate their professional demeanor and customer service, although 33% express a desire for more services at lower costs. Reviewers frequently highlight Srisys Inc's timeliness and ability to reduce workload and stress effectively.
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Undisclosed< $25 / hr10 - 49Surat, India
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See all 4 projectsVA Mantra is a virtual assistance company specializing in CRM management, contract compliance, and social media strategy for real estate businesses. Their reviews are overwhelmingly positive, with clients appreciating their responsiveness, on-time delivery, and ability to work during U.S. hours. Clients note a significant improvement in lead management and conversion rates, with 100% expressing satisfaction with their services.
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$1,000+< $25 / hr10 - 49Lahore, Pakistan
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See all 3 projectsTalent Trellis Inc. is a versatile company offering AI, full-stack engineering, and graphic design services. Their clientele reports a 100% satisfaction rate, highlighting punctual delivery and strategic alignment with client goals. Approximately 50% of reviews emphasize their exceptional project management and cultural compatibility, resulting in significant improvements in user engagement and client deliverables.
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$1,000+< $25 / hr2 - 9Trondheim, Norway
Services provided
See all 2 projectsScaling Sales is a lead generation company specializing in outbound services, including strategy development, campaign execution, and continuous optimization to enhance sales pipelines. Reviewers commend their strong project management, rapid execution, and personalized outreach, with an average of 48–50% email open rates and multiple booked meetings per month. Despite some minor suggestions for additional reporting and CRM integration, 100% of feedback highlights their professionalism and effectiveness.
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$5,000+$50 - $99 / hr10 - 49Paris, France
Services provided
See all 5 projectsBringToMarket - US & Canada Expansion Services is a business expansion and lead generation company that excels in digital transformation, brand establishment, and market penetration. Overall, the reviews are overwhelmingly positive, highlighting impressive results such as a 70% campaign open rate and significant reductions in manual tasks. Clients praised the company’s responsiveness, adaptability, and consultative approach, with over 90% expressing satisfaction and indicating no areas for improvement.
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$25,000+$25 - $49 / hr50 - 249London, England
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See all 13 projectsQubit Labs is an IT staffing and recruitment company specializing in augmenting teams with skilled developers, engineers, and support staff. Across numerous reviews, Qubit Labs is consistently praised for their responsiveness, professionalism, and effective recruitment processes, with over 90% of reviewers highlighting their impressive ability to quickly match candidates to client needs. Clients appreciate their transparent communication and flexible service offerings, with no significant areas for improvement noted.
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$1,000+$50 - $99 / hr2 - 9Kraków, Poland
Services provided
See all 7 projectsOutbound Republic is a lead generation and sales outreach company specializing in creating and executing outbound strategies, such as LinkedIn outreach and cold email campaigns. Across reviews, 100% of clients highlight their responsiveness, flexibility, and ability to deliver results, with many noting significant improvements in lead quality and conversion rates. The company consistently receives positive feedback for its professional communication and timely delivery of services.
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$1,000+< $25 / hr250 - 999New York, NY
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See all 3 projectsMorae Global is a back-office service provider specializing in legal services and document management. Reviews reveal consistent satisfaction with their ability to improve efficiency and reduce workload, with clients noting savings of 120-150 hours monthly. The majority of feedback is positive, highlighting quality and customer service, though some suggest potential for lower pricing.
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UndisclosedUndisclosed10 - 49Kyiv, Ukraine
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See all 6 projectsQUALITYL is a lead generation and outreach company offering tailored B2B marketing solutions. According to client reviews, 100% of respondents express satisfaction with their strategic and data-driven approaches, highlighting significant improvements in lead acquisition, engagement rates, and partnerships. Clients commend their communication, project management, and ability to align with brand values and objectives.
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$1,000+< $25 / hr10 - 49Virginia Beach, VA
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See all 2 projectsProfinity is a company specializing in virtual assistant and customer support services, providing innovative and flexible solutions tailored to client needs. Based on the reviews, Profinity boasts a 100% satisfaction rate among clients, who commend their proactive problem-solving, improved customer satisfaction, and operational efficiency. Clients highlight Profinity's timely delivery, exceptional responsiveness, and commitment to quality assurance, making them a valuable partner.
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$5,000+Undisclosed10 - 49Brandon, FL
Services provided
See all 1 projectsLeadSquad is a marketing automation and CRM integration company specializing in enhancing user experiences through software development services. They consistently received positive feedback, with 100% of reviewers highlighting their effective project management, timely deliverables, and responsiveness to user needs. LeadSquad's commitment to community support and data-driven personalization was especially impressive to clients.
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$1,000+< $25 / hr10 - 49Chennai, India
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See all 1 projectsSyntax Global is a digital marketing company specializing in PPC and email marketing strategies. They are praised for their professionalism and responsiveness, achieving a 3x increase in website visitors and similar revenue growth. Their services require minimal client input, and 100% of the feedback highlights their effective project management and flexibility.
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$25,000+< $25 / hr10,000+Los Angeles, CA
Services provided
VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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$1,000+Undisclosed2 - 9Calgary, Canada
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See all 3 projectsRoyal Genix is a digital marketing and lead generation company known for its effective approach to client engagement and project management. The reviews highlight a 100% satisfaction rate, with clients praising their capacity to generate high-quality leads and their structured, reliable communication. Approximately 67% of reviewers specifically commend Benny's dedication and organizational skills in delivering impactful results.
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$5,000+< $25 / hr50 - 249Ahmedabad, India
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See all 6 projectsPeopleTree Knowledge Services is a versatile company providing services ranging from web and mobile application development to database management and back-office support. They are highly regarded for their problem-solving capabilities, transparency, and efficient project management. Overall, the feedback is overwhelmingly positive, with 100% of clients noting their professionalism and dedication, and no significant areas for improvement mentioned.
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$10,000+$50 - $99 / hr250 - 999Mumbai, India
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See all 3 projectsDirection Software LLP is an enterprise software development company specializing in ERP solutions and software management. The overall feedback is overwhelmingly positive, with a strong emphasis on their timely delivery, effective project management, and ability to adapt to diverse business processes. Approximately 90% of reviewers praise their intercultural competence and understanding of complex business needs, highlighting their ability to provide valuable process optimization insights.
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$1,000+< $25 / hr10 - 49El Cajon, CA
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See all 1 projectsAnswer California is a business process outsourcing company specializing in automatic answer services. According to client feedback, their service quality is commendable, with 100% of reviewers highlighting their efficiency in managing calls, leading to significant cost savings. All reviewers expressed satisfaction, mentioning there is no area for improvement.
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$1,000+< $25 / hr250 - 999
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See all 3 projectsGetCallers provides services including social media management, appointment setting, cold calling, inbound customer service, and virtual assistant tasks. The overall feedback indicates a high level of satisfaction with their services, particularly noting their hard work and quality results, such as increased followers, traffic, and clients. Reviewers appreciated their effective communication and professionalism, with no significant areas for improvement mentioned.
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$1,000+$25 - $49 / hr10 - 49Sheridan, WY
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See all 1 projectsExclusive Calls is a telemarketing and call center service provider known for its professionalism and dedication. With a focus on customer follow-up, they offer significant value for cost and align well with business values. Positive feedback comprises 100% of reviews, highlighting their effective communication and timely delivery.
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$5,000+< $25 / hr250 - 999Mandaluyong, Philippines
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In Mandaluyong, Philippines and Manila, Philippines, HSN Philippines, Inc. Is a phone answering service. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$100 - $149 / hr2 - 9Langford, Canada
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See all 2 projectsCCC Digital Agency specializes in digital marketing and web development services, demonstrated through their work on e-newsletters and Shopify platforms. Reviews reveal a 100% positive sentiment, highlighting their adaptability, efficient project management, and excellent communication skills, with 100% of clients praising their responsiveness and technical expertise. Their services have contributed to measurable business growth for clients.
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$1,000+< $25 / hr10 - 49Sarajevo, Bosnia and Herzegovina
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See all 2 projectsEGA Connect is an IT support and consulting company known for providing comprehensive 24/7 support and technical expertise in software systems, notably for the cruise line industry. The overall feedback is positive, highlighting their flexibility and responsiveness, with 80% of the reviewers expressing satisfaction with their services. Some areas for improvement include communication efficiency.
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$10,000+$25 - $49 / hr10 - 49Lahore, Pakistan
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See all 1 projectsMedics Billing Inc. is a medical billing company specializing in revenue cycle management and credentialing services. The majority of reviews highlight their efficiency and ability to improve recovery rates, with a notable increase from 78% to 92%. While clients appreciate their transparency and adaptability, there is a consensus that developing proprietary software could enhance their service offerings.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsElite Business Staffing is a staffing and service provider offering solutions like social media management, website development, SEO, and administrative support. Reviews indicate high satisfaction, with 100% of clients praising their professionalism and timely delivery. Clients highlight their experienced staff and excellent project management, with no areas for improvement suggested.
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UndisclosedUndisclosed1,000 - 9,999Dhaka, Bangladesh
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See all 1 projectsDigicon Technologies Ltd is a proficient web development company known for creating consumer-focused websites. They were selected for their cultural alignment and cost-effectiveness. All reviewers noted their impressive time management and dedication, with 100% reporting satisfaction and no areas for improvement. The company consistently delivered ahead of schedule and required minimal revisions.
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$50,000+$50 - $99 / hr10 - 49București, Romania
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See all 6 projectsCUSTOM STYLE is a versatile IT services and solutions provider specializing in infrastructure optimization, cloud integration, network security, and managed services. Across various projects, 100% of reviews highlighted their professionalism, flexibility, and customer-centric approach. Notably, 80% of reviewers emphasized their ability to deliver tailored, efficient solutions that significantly improved operational efficiency and security while maintaining strong communication and on-time delivery.
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UndisclosedUndisclosed10 - 49Cebu City, Philippines
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See all 13 projectsOPKO Finance is a financial consulting firm specializing in accounting, bookkeeping, tax compliance, and administrative outsourcing for small to mid-sized companies. Across the reviews, 100% of clients expressed satisfaction with the firm's responsiveness, timely delivery, and professional approach. Their ability to adapt to client needs and offer valuable financial insights was frequently highlighted as a unique strength.
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$1,000+$25 - $49 / hr1,000 - 9,999New Delhi, India
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See all 1 projectsJindalX offers customer support services, focusing on managing customer calls and ensuring client satisfaction. Reviews highlight significant improvements in customer satisfaction rates, with clients appreciating their efficient workflow and quick response times. Overall, JindalX is highly recommended for its effective customer management capabilities.
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UndisclosedUndisclosed10 - 49
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See all 2 projectsCall Cici - Out of Business is a company that provided virtual receptionist and answering services. Feedback from their clients was overwhelmingly positive, with 100% highlighting their effective communication and responsiveness. Clients appreciated the seamless onboarding process and noted business growth attributed to their services, with no areas for improvement mentioned.
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UndisclosedUndisclosed10 - 49Lake Forest, IL
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See all 1 projectsChicago Business VoIP specializes in providing business phone solutions and IT support services. Reviews highlight their exceptional customer service and dedication to resolving issues, with 100% of clients praising their honesty and fair pricing. The company is noted for effectively managing communication systems while aligning with customer values and offering good value for cost.
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$1,000+Undisclosed10 - 49
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See all 1 projectsDemandHigh is a lead generation company specializing in market research, lead identification, qualification, and nurturing. The company has received overwhelmingly positive feedback, with 100% of reviewers praising their ability to deliver a consistent flow of qualified leads and maintain clear communication. Reviewers highlight DemandHigh's responsiveness and tailored approach to understanding business needs as particularly impressive.
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$1,000+$150 - $199 / hr10 - 49London, England
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See all 1 projectsNurturance is a consulting firm specializing in optimizing business operations and increasing conversion rates. Their services include implementing SOPs and creating structured workflows for clients. In reviews, 100% of clients highlight their effective project management and personalized approach, with an impressive 20% increase in conversion rates reported. The feedback is overwhelmingly positive, with no areas for improvement suggested.
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$1,000+< $25 / hr250 - 999
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Launched in 2016, Konnect BPO Technologies is a midsize telephone answering service. Their team provides Call Center Services and Back Office Outsourcing.
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$5,000+Undisclosed2 - 9
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See all 2 projectsOutcend is a company specializing in lead generation and business development services. The feedback is overwhelmingly positive, with clients praising their hands-on approach, effective communication, and ability to adapt strategies quickly. Notably, 100% of reviewers highlight their successful booking of meetings, underscoring their effectiveness and professionalism.
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$1,000+< $25 / hr250 - 999Noida, India
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See all 1 projectsNoida Exim provides call center services with a focus on resolving customer queries efficiently. Reviews highlight their reliable and effective tech support team, leading to positive outcomes and seamless workflow between teams. Clients appreciate the company's dependable support, indicating overall satisfaction with their services.
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$1,000+< $25 / hr2 - 9
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See all 3 projectsAxcim Business Solutions is a financial and HR outsourcing company known for their exceptional service delivery and effective project management. Their expertise and innovative solutions have led to significant operational improvements for clients, with 100% of reviews noting timely deliverables and positive outcomes, particularly in financial and HR management. Additionally, their flexibility and strong communication are consistently praised.
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$1,000+$25 - $49 / hr250 - 999
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See all 2 projectsSourceMash Technologies is a digital transformation partner and enterprise services provider, specializing in support for critical business functions and building comprehensive online platforms. Reviewers consistently highlight their adaptability, effective communication, and exceptional project management. With no suggested areas for improvement, SourceMash Technologies boasts a 100% positive feedback rate, underscoring their strong customer satisfaction and service excellence.
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$5,000+$50 - $99 / hr2 - 9Wamel, Netherlands
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See all 1 projectsShift Office Support is a professional administrative support company providing services such as participant contact management, email handling, invoicing, and location arrangement. They have received positive feedback from clients, with 100% of reviewers praising their empathetic and organized approach. Notably, Caroline from Shift Office Support is highlighted as a reliable and engaging support asset.
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UndisclosedUndisclosed10 - 49Frenchs Forest, Australia
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See all 1 projectsTelemarketing Professionals offers appointment setting services to help grow client bases. Their engagement is praised for producing regular appointments and demonstrating a strong return on investment. Clients have expressed satisfaction with the effectiveness of the workflow and have recommended their services to others, highlighting the company's impressive performance.
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$1,000+$50 - $99 / hr2 - 9Rotterdam, Netherlands
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See all 7 projectsReadyScale is a versatile business development and compliance consultancy specializing in GDPR compliance, CRM setup, and growth strategy optimization. Feedback from clients is overwhelmingly positive, with 100% of reviewers praising their expertise, adaptability, and clear communication. The company's efficiency in delivering tailored solutions is highlighted, as is their ability to manage complex projects and exceed client expectations.
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UndisclosedUndisclosed1,000 - 9,999Winchester, VA
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Centro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49
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See all 1 projectsAPKSoft is a company specializing in Back Office and IT Managed Services. Reviews indicate a high level of professionalism, with 100% positive feedback highlighting their exceptional support and ability to facilitate business growth, evidenced by a 90% increase for one client. Their comprehensive service offerings and reliable delivery are particularly noted by reviewers.
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Undisclosed$50 - $99 / hr2 - 9New York, NY
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See all 2 projectsQuant Solutions is a financial services company specializing in accounting and bookkeeping, particularly adept at managing the unique financial needs of project-based companies and those in the arts and nonprofit sectors. Reviews highlight their impressive attention to detail, reliability, and flexibility, with 100% of clients noting the positive impact on their operations. The company maintains a reputation for delivering on time and providing essential strategic financial guidance.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.4/40.019.4/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
36.9/40.018.2/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
36/40.019.4/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.5/40.018.2/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Ability to deliver
33.8/40.016.4/20 Reviews9.8/10 Clients & Experience7.6/10 Market PresenceService focus
100% Back Office Outsourcing
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.