Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
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UndisclosedUndisclosed10 - 49Sofia, Bulgaria
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See all 2 projectsScaleRush is a lead generation and sales outsourcing company known for its customized pipelines and tailored outreach strategies. They receive overwhelmingly positive feedback, with clients highlighting their proactive project management and deep industry knowledge. Approximately 100% of the reviewers mentioned over-delivering on results, such as increasing sales pipelines by 50% within two months.
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$1,000+$300+ / hr2 - 9London, England
Services provided
See all 5 projectsScaled is a consultancy specializing in scaling businesses by providing strategic advisory, growth planning, and process optimization services. The company consistently receives positive feedback, with 100% of reviewers highlighting their expertise and impact on business growth. Clients commend Scaled for their impressive experience and effective project management, noting their ability to address complex challenges and deliver tailored solutions for scaling needs.
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Featured
What are Featured Providers?
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 24 projectsRemote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
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$10,000+$50 - $99 / hr50 - 249Brighton, England
Services provided
Answering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Burgas, Bulgaria
Services provided
See all 1 projectsZadarma is a digital services company specializing in VoIP solutions with CRM integration. Reviews highlight their responsive support and ability to deliver on time, with 100% of feedback noting their good value for cost and functionality. While their guidance could be more personalized, their overall service is highly regarded.
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UndisclosedUndisclosed50 - 249Santa Clarita, CA
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See all 1 projectsNETbilling offers comprehensive payment processing solutions, including online and in-person transaction services with equipment upgrades and a cash discount program. The overall feedback highlights substantial cost savings, improved administrative efficiency, and exceptional customer service, particularly the personalized support from dedicated representatives. Clients have noted considerable reductions in processing fees and enhanced operational workflows, contributing to a highly satisfactory experience.
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$10,000+$50 - $99 / hr2 - 9Komárno, Slovakia
Services provided
See all 2 projectsICC s.r.o. is a software development company specializing in creating automated e-commerce platforms. According to a review from EM-1 s.r.o., ICC s.r.o. successfully delivered a fully integrated automated system with no manual order processing required. The review praises their technical expertise, timely delivery, and seamless integration capabilities, with 100% positive feedback on professionalism and project completion.
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UndisclosedUndisclosed1,000 - 9,999Karachi, Pakistan
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See all 3 projectsEPlanet Global offers web development, content management, and marketing campaign services. The reviews indicate that clients are consistently impressed with the company's punctuality, responsiveness, and ability to exceed expectations in terms of functionality and performance improvements. Clients also appreciate the fair pricing, making EPlanet Global a highly recommended partner for diverse digital projects.
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$50,000+$50 - $99 / hr10 - 49
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See all 2 projects12B is a company specializing in automating administrative workflows for healthcare facilities, delivering high-quality and efficient solutions. Their services resulted in a 20-30% reduction in administrative time per visit and significant recovery of physician hours. Reviews highlight their professionalism, effective communication, and customer-oriented approach, with no significant areas for improvement noted. Positive feedback accounts for 100% of the review.
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$25,000+Undisclosed50 - 249Manly Vale, Australia
Services provided
Forrest Marketing Group is a Customer Service Outsourcing company. The company is headquartered in Manly Vale, Australia. Their team provides Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Harvard, MA
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See all 2 projectsIt's Your Call is a telemarketing company specializing in cold calling, appointment setting, lead qualification, and outbound phone calling services. The reviews are overwhelmingly positive, with a 100% satisfaction rate, highlighting their effective communication, timely delivery, and seamless integration into clients' business processes. Approximately 35% of reviewers commend their knowledge in appointment setting, and there are no noted areas for improvement.
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Undisclosed< $25 / hr250 - 999New York, NY
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See all 2 projectsCogneesol is a business process outsourcing company specializing in data processing and back-office support services. Reviews indicate a highly professional and adaptive team, with 90% of feedback highlighting their flexibility and commitment to client needs. However, 10% of reviews suggest room for improvement in proactive communication and meeting deadlines. Overall, clients appreciate their dedication and responsiveness.
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Undisclosed< $25 / hr10 - 49Surat, India
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See all 4 projectsVA Mantra is a virtual assistance company specializing in CRM management, contract compliance, and social media strategy for real estate businesses. Their reviews are overwhelmingly positive, with clients appreciating their responsiveness, on-time delivery, and ability to work during U.S. hours. Clients note a significant improvement in lead management and conversion rates, with 100% expressing satisfaction with their services.
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$1,000+< $25 / hr2 - 9Trondheim, Norway
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See all 2 projectsScaling Sales is a lead generation company specializing in outbound services, including strategy development, campaign execution, and continuous optimization to enhance sales pipelines. Reviewers commend their strong project management, rapid execution, and personalized outreach, with an average of 48–50% email open rates and multiple booked meetings per month. Despite some minor suggestions for additional reporting and CRM integration, 100% of feedback highlights their professionalism and effectiveness.
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$5,000+$50 - $99 / hr10 - 49Paris, France
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See all 5 projectsBringToMarket - US & Canada Expansion Services is a business expansion and lead generation company that excels in digital transformation, brand establishment, and market penetration. Overall, the reviews are overwhelmingly positive, highlighting impressive results such as a 70% campaign open rate and significant reductions in manual tasks. Clients praised the company’s responsiveness, adaptability, and consultative approach, with over 90% expressing satisfaction and indicating no areas for improvement.
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$1,000+< $25 / hr10 - 49Accra, Ghana
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See all 2 projectsZuZo Company Limited specializes in enhancing customer communication through omnichannel contact center solutions and structured survey implementations. Reviews highlight their strong project management, commitment to timelines, and responsive service. Clients report significant operational improvements, with 100% omnichannel consolidation and increased customer satisfaction, supported by a 4.7/5 CSAT score and a +70 Net Promoter Score.
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$5,000+$25 - $49 / hr10 - 49
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See all 3 projectsExpand in Asia is a lead generation and sales development company, specializing in connecting businesses with high-quality prospects through targeted outreach and market strategies. With 100% positive feedback from clients, they are praised for their deep understanding of client needs, persistence in follow-ups, and impressive multicultural capabilities. Their ability to elevate sales pipelines by delivering quality leads and fostering relationships is highly valued across diverse industries.
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$1,000+$50 - $99 / hr2 - 9Los Angeles, CA
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See all 4 projectsThinkAlike Media is a lead generation and outbound marketing agency known for its tailored approach and effective use of automation, consistently delivering results on time. With 100% of reviews highlighting their strong cultural fit and alignment with client values, they have successfully fostered partnerships and improved client conversions, impressing clients with their hands-on, boutique service quality.
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UndisclosedUndisclosed10 - 49Kyiv, Ukraine
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See all 6 projectsQUALITYL is a lead generation and outreach company offering tailored B2B marketing solutions. According to client reviews, 100% of respondents express satisfaction with their strategic and data-driven approaches, highlighting significant improvements in lead acquisition, engagement rates, and partnerships. Clients commend their communication, project management, and ability to align with brand values and objectives.
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$1,000+< $25 / hr10 - 49Virginia Beach, VA
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See all 2 projectsProfinity is a company specializing in virtual assistant and customer support services, providing innovative and flexible solutions tailored to client needs. Based on the reviews, Profinity boasts a 100% satisfaction rate among clients, who commend their proactive problem-solving, improved customer satisfaction, and operational efficiency. Clients highlight Profinity's timely delivery, exceptional responsiveness, and commitment to quality assurance, making them a valuable partner.
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$5,000+Undisclosed10 - 49Brandon, FL
Services provided
See all 1 projectsLeadSquad is a marketing automation and CRM integration company specializing in enhancing user experiences through software development services. They consistently received positive feedback, with 100% of reviewers highlighting their effective project management, timely deliverables, and responsiveness to user needs. LeadSquad's commitment to community support and data-driven personalization was especially impressive to clients.
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$1,000+< $25 / hr10 - 49Chennai, India
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See all 1 projectsSyntax Global is a digital marketing company specializing in PPC and email marketing strategies. They are praised for their professionalism and responsiveness, achieving a 3x increase in website visitors and similar revenue growth. Their services require minimal client input, and 100% of the feedback highlights their effective project management and flexibility.
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$1,000+$25 - $49 / hr10 - 49
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See all 5 projectsProspects Hive is a marketing company specializing in cold outreach and lead generation services. Reviewers consistently praise their effective communication, timely delivery, and commitment to client success, with 100% mentioning their satisfaction with project outcomes. The firm has been noted for significantly increasing lead generation and improving lead quality, resulting in higher engagement rates and conversion metrics across various platforms.
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$5,000+$25 - $49 / hr10 - 49Beograd, Serbia
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See all 1 projectsVox Code is a data management company specializing in data entry, wrangling, and project management services. They have received consistently positive feedback, with clients praising their timely delivery, accuracy, and excellent value. Approximately 100% of the reviews highlight their friendly and organized approach, indicating a strong culture fit and effective communication.
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$1,000+< $25 / hr50 - 249Mississauga, Canada
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See all 1 projectsCode Creators is a custom website development company specializing in WordPress solutions. They are highly regarded for their professionalism, speed, and commitment to timelines, with 100% positive feedback on their project delivery. Notably, clients appreciate their effective use of agile methodologies and project management tools.
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$1,000+< $25 / hr50 - 249South San Francisco, CA
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See all 5 projectsBrightest Minds is a lead generation company specializing in email marketing and LinkedIn outreach to generate and nurture qualified leads. Overall, 100% of reviewers praised their personalized, data-driven approach, leading to successful campaigns and high conversion rates. A notable 75% of clients highlighted their effective workflow and integration with existing teams, while one review suggested expanding social media marketing capabilities.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsQuantum Outsourcing Group is a digital marketing agency specializing in website development, SEO, and social media management. The company has received overwhelmingly positive feedback, with reviewers praising their organized project management, responsiveness, and commitment to client success. Approximately 90% of feedback highlights their ability to enhance web presence and generate qualified leads effectively.
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$1,000+< $25 / hr10 - 49Sarajevo, Bosnia and Herzegovina
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See all 2 projectsEGA Connect is an IT support and consulting company known for providing comprehensive 24/7 support and technical expertise in software systems, notably for the cruise line industry. The overall feedback is positive, highlighting their flexibility and responsiveness, with 80% of the reviewers expressing satisfaction with their services. Some areas for improvement include communication efficiency.
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$10,000+$25 - $49 / hr10 - 49Lahore, Pakistan
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See all 1 projectsMedics Billing Inc. is a medical billing company specializing in revenue cycle management and credentialing services. The majority of reviews highlight their efficiency and ability to improve recovery rates, with a notable increase from 78% to 92%. While clients appreciate their transparency and adaptability, there is a consensus that developing proprietary software could enhance their service offerings.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsElite Business Staffing is a staffing and service provider offering solutions like social media management, website development, SEO, and administrative support. Reviews indicate high satisfaction, with 100% of clients praising their professionalism and timely delivery. Clients highlight their experienced staff and excellent project management, with no areas for improvement suggested.
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$1,000+Undisclosed50 - 249New Providence, NJ
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Stafford Communications Group, a Customer Service Outsourcing company, was founded in 1995. They specializes in Customer Service Outsourcing and Back Office Outsourcing.
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$50,000+$50 - $99 / hr10 - 49București, Romania
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See all 6 projectsCUSTOM STYLE is a versatile IT services and solutions provider specializing in infrastructure optimization, cloud integration, network security, and managed services. Across various projects, 100% of reviews highlighted their professionalism, flexibility, and customer-centric approach. Notably, 80% of reviewers emphasized their ability to deliver tailored, efficient solutions that significantly improved operational efficiency and security while maintaining strong communication and on-time delivery.
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$1,000+Undisclosed2 - 9Mumbai, India
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See all 1 projectsLeadScorer is a lead generation and appointment setting company that excels in providing high-quality leads for agencies, particularly within the e-commerce sector. Reviews consistently highlight their effectiveness, with 100% positive feedback emphasizing their focus on lead quality over volume. They have successfully booked 45+ qualified meetings, generating over $80K in revenue, demonstrating their strong project management and alignment with client goals.
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$1,000+$25 - $49 / hr250 - 999
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See all 43 projectsSpectrum BPO is an e-commerce management company specializing in Amazon store optimization, listing enhancement, and PPC ad management. Overall, 100% of reviewers express satisfaction, highlighting their professionalism, responsiveness, and effective communication. Many clients report substantial business growth, with revenue increases ranging from 25% to 75%, and improved conversion rates, indicating the company's expertise and commitment to client success.
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$1,000+$50 - $99 / hr2 - 9Kraków, Poland
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See all 8 projectsOutbound Republic is a lead generation and sales outreach company specializing in creating and executing outbound strategies, such as LinkedIn outreach and cold email campaigns. Across reviews, 100% of clients highlight their responsiveness, flexibility, and ability to deliver results, with many noting significant improvements in lead quality and conversion rates. The company consistently receives positive feedback for its professional communication and timely delivery of services.
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$5,000+Undisclosed2 - 9Wrocław, Poland
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See all 3 projectsMeaningful Sales is a sales and marketing consultancy specializing in developing personalized go-to-market strategies and outreach campaigns. The company receives overwhelmingly positive feedback, with clients praising their project management and communication skills. Approximately 90% of reviewers highlight their expertise in tailoring communication and outreach initiatives, although some note the need for faster feedback improvements.
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UndisclosedUndisclosed10 - 49
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See all 2 projectsCall Cici - Out of Business is a company that provided virtual receptionist and answering services. Feedback from their clients was overwhelmingly positive, with 100% highlighting their effective communication and responsiveness. Clients appreciated the seamless onboarding process and noted business growth attributed to their services, with no areas for improvement mentioned.
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UndisclosedUndisclosed10 - 49Lake Forest, IL
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See all 1 projectsChicago Business VoIP specializes in providing business phone solutions and IT support services. Reviews highlight their exceptional customer service and dedication to resolving issues, with 100% of clients praising their honesty and fair pricing. The company is noted for effectively managing communication systems while aligning with customer values and offering good value for cost.
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$1,000+Undisclosed10 - 49
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See all 1 projectsDemandHigh is a lead generation company specializing in market research, lead identification, qualification, and nurturing. The company has received overwhelmingly positive feedback, with 100% of reviewers praising their ability to deliver a consistent flow of qualified leads and maintain clear communication. Reviewers highlight DemandHigh's responsiveness and tailored approach to understanding business needs as particularly impressive.
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$1,000+$150 - $199 / hr10 - 49London, England
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See all 1 projectsNurturance is a consulting firm specializing in optimizing business operations and increasing conversion rates. Their services include implementing SOPs and creating structured workflows for clients. In reviews, 100% of clients highlight their effective project management and personalized approach, with an impressive 20% increase in conversion rates reported. The feedback is overwhelmingly positive, with no areas for improvement suggested.
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Undisclosed$150 - $199 / hr2 - 9Palm Harbor, FL
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See all 9 projectsCompany Expert is a business consulting firm specializing in sales, marketing strategy, and business automation. Across multiple reviews, clients consistently praise their personalized approach, structured methodologies, and effective project management. Approximately 90% of reviews highlight the firm's ability to deliver tailored solutions, while nearly 100% note their responsiveness and expert knowledge. Clients commend Company Expert for exceeding expectations, with no significant areas of improvement mentioned.
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$1,000+< $25 / hr2 - 9
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See all 3 projectsAxcim Business Solutions is a financial and HR outsourcing company known for their exceptional service delivery and effective project management. Their expertise and innovative solutions have led to significant operational improvements for clients, with 100% of reviews noting timely deliverables and positive outcomes, particularly in financial and HR management. Additionally, their flexibility and strong communication are consistently praised.
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$1,000+$100 - $149 / hr10 - 49Singapore, Singapore
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See all 10 projectsThe Scalelab is a specialized lead generation company excelling in B2B outreach across various platforms such as email and LinkedIn. With consistently high client satisfaction, over 90% of reviews highlight their effectiveness in delivering targeted leads and personalized communication. Clients commend their proactive project management and ability to adapt strategies, with no significant areas for improvement noted.
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$1,000+$100 - $149 / hr2 - 9Langford, Canada
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See all 2 projectsCCC Digital Agency specializes in digital marketing and web development services, demonstrated through their work on e-newsletters and Shopify platforms. Reviews reveal a 100% positive sentiment, highlighting their adaptability, efficient project management, and excellent communication skills, with 100% of clients praising their responsiveness and technical expertise. Their services have contributed to measurable business growth for clients.
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$5,000+< $25 / hr50 - 249Ahmedabad, India
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See all 6 projectsPeopleTree Knowledge Services is a versatile company providing services ranging from web and mobile application development to database management and back-office support. They are highly regarded for their problem-solving capabilities, transparency, and efficient project management. Overall, the feedback is overwhelmingly positive, with 100% of clients noting their professionalism and dedication, and no significant areas for improvement mentioned.
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$1,000+< $25 / hr50 - 249Oak Brook, IL
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See all 2 projectsNCC is a service provider specializing in outbound bill collection and appointment setting. Reviewers consistently praise NCC for their secure and efficient tools, leading to significant financial savings and increased company profitability. Approximately 85% of feedback highlights cost savings, while 50% mention workflow efficiency. Some suggest improvements in global reach and pricing.
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$1,000+< $25 / hr250 - 999
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Launched in 2016, Konnect BPO Technologies is a midsize telephone answering service. Their team provides Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed2 - 9
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See all 2 projectsLeadFjord is a lead generation company specializing in providing targeted lead lists, managing outreach, and booking meetings. Reviewers consistently praised their effectiveness, with an 80% revenue increase reported by one client and 10 new clients acquired by another. Feedback was overwhelmingly positive, highlighting their timeliness, alignment with client values, and strong understanding of business needs.
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$5,000+Undisclosed2 - 9
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See all 2 projectsOutcend is a company specializing in lead generation and business development services. The feedback is overwhelmingly positive, with clients praising their hands-on approach, effective communication, and ability to adapt strategies quickly. Notably, 100% of reviewers highlight their successful booking of meetings, underscoring their effectiveness and professionalism.
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$1,000+< $25 / hr10 - 49Poznań, Poland
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See all 1 projectsGenli is a lead generation company specializing in delivering high-quality, targeted leads for businesses. Reviews highlight their effective communication and adaptability, with 96% of leads deemed accurate and timely. Clients appreciate the company's young, hardworking team, noting their exceptional ability to meet client needs swiftly. The feedback is overwhelmingly positive, with clients expressing satisfaction and a willingness to engage in future collaborations.
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$1,000+$50 - $99 / hr2 - 9Rotterdam, Netherlands
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See all 7 projectsReadyScale is a versatile business development and compliance consultancy specializing in GDPR compliance, CRM setup, and growth strategy optimization. Feedback from clients is overwhelmingly positive, with 100% of reviewers praising their expertise, adaptability, and clear communication. The company's efficiency in delivering tailored solutions is highlighted, as is their ability to manage complex projects and exceed client expectations.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.2/40.020/20 Reviews10/10 Clients & Experience7.2/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.3/40.018.6/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
34.8/40.019.4/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
34.2/40.020/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
34.1/40.020/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
33.6/40.019.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
33.5/40.016.8/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
33.4/40.020/20 Reviews10/10 Clients & Experience3.4/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
32.9/40.019.4/20 Reviews8.3/10 Clients & Experience5.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
32.5/40.015.8/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32.4/40.019/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32.3/40.017/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
32/40.020/20 Reviews8.6/10 Clients & Experience3.4/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.9/40.015.8/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
31.9/40.017.8/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Ability to deliver
31.3/40.016.4/20 Reviews9.8/10 Clients & Experience5.1/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
31/40.020/20 Reviews4.6/10 Clients & Experience6.4/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
30.9/40.017/20 Reviews8.2/10 Clients & Experience5.7/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
Undisclosed< $25 / hr250 - 999West Hollywood, CA
Ability to deliver
30.8/40.017/20 Reviews9/10 Clients & Experience4.9/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
30.6/40.017/20 Reviews9.5/10 Clients & Experience4.1/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
34.5/40.020/20 Reviews9.5/10 Clients & Experience5/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30.5/40.017.4/20 Reviews8.9/10 Clients & Experience4.2/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$1,000+< $25 / hr1,000 - 9,999
Ability to deliver
30.4/40.017/20 Reviews10/10 Clients & Experience3.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
30.4/40.016.2/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$25,000+Undisclosed1,000 - 9,999Sofia, Bulgaria
Ability to deliver
30.2/40.016.2/20 Reviews9.7/10 Clients & Experience4.4/10 Market PresenceService focus
75% Back Office Outsourcing25% Other
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.