Spectrum BPO

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Organic Way, an e-commerce retailer of organic products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SpectrBPO to accomplish for your business?

We hired SpectrBPO to improve our product listings across all online marketplaces to help grow our business across all channels. We also needed their help with PPC management.

SOLUTION

What was the scope of their involvement?

SpectrBPO provides listing optimization on Amazon, Walmart, eBay, Shopify, and other platforms where we sell. Their work includes catalog management, sponsored ads setup and management, compliance issues, appeals, and general growth on all our marketplaces. The team generates all content, including images, written content, titles, and keywords. They also manage ad budgets and campaigns and deal with marketplace support if there’s a compliance issue or if we need to resolve product or listing issues to be compliant.

What is the team composition?

We work with 2–5 teammates from SpectrBPO.

How did you come to work with SpectrBPO?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

The investment is confidential.

What is the status of this engagement?

We started working with them in November 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen increases in revenue, seller, and performance ratings on each marketplace. Our revenue has increased by 25%–75%, depending on the marketplace. We started seeing these improvements in less than a year.

How did SpectrBPO perform from a project management standpoint?

SpectrBPO’s project management is good. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Their knowledge and expertise are impressive. They also have great communication and timely work and responses.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Please describe your company and position.

 I am the Marketing Operations of a lunch bag company

Describe what your company does in a single sentence.

We are a stylish, functional brand that reimagines the traditional lunchbox with chic, insulated bags designed for women on the go.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Improve and optimize your Amazon listings
• Drive more traffic and conversions

SOLUTION

How did you find Spectrum BPO?

Referral

Why did you select Spectrum BPO over others?

• High ratings
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We came to Spectrum looking for help optimizing our Amazon listings and worked closely with Abid. The team was incredibly responsive, knowledgeable, and fast, which made the entire process feel seamless and stress-free. They took the time to understand our brand and products, and that showed in the quality of the work they delivered. Our listings now look significantly more polished and professional, and we’ve already seen an improvement in both traffic and conversions. If you're looking for a team that knows Amazon inside and out and genuinely cares about helping your business grow, I can't recommend Spectrum BPO enough.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our conversion rate increased within the first few weeks of updating our listings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Spectrum BPO’s project management was incredibly efficient. They delivered every item on or ahead of schedule, which made the process smooth and easy to manage on our end. Communication was clear and timely—they were always quick to respond to questions, open to feedback, and proactive in making adjustments when needed. It felt like we had a true partner who was invested in our success, not just a service provider checking boxes.

What was your primary form of communication with Spectrum BPO?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Spectrum BPO was the combination of speed, quality, and care. It’s rare to find a team that works this quickly without sacrificing attention to detail.

Are there any areas for improvement or something Spectrum BPO could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am the eCommerce Manager of Fanale Drinks

Describe what your company does in a single sentence.

Since our beginnings in 2014, Fanale Drinks has undauntedly carried out its mission to distribute quality boba tea all over California. We started out as a small boba shipping company located in Hayward and have since grown into one that now sources equipment, ingredients, and trains clients from across the country (and even abroad) on how to make the most authentic boba. To this day, we continue delivering joy across the country with every order.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

Improve Amazon Listing and PPC

SOLUTION

How did you find Spectrum BPO?

Online Search

Why did you select Spectrum BPO over others?

Pricing fit our budget

How many teammates from Spectrum BPO were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Amazon Listing Optimization
Objective: Maximize visibility, conversion rates, and organic ranking through strategic optimization.

Key Deliverables:

• Keyword Research & Integration:

Identify high-volume, low-competition keywords using tools like Helium 10 or Jungle Scout.
Optimize title (200 characters max), bullet points, and description with target keywords.
Enhanced Content:

Rewrite product titles, features, and descriptions to align with Amazon’s A9 algorithm.
Ensure compliance with Amazon’s style guidelines and SEO best practices.

• Imagery & Multimedia:

Audit existing images/videos and recommend improvements (e.g., 7+ high-resolution images, infographics, lifestyle shots).
Advise on A+ Content (if brand-registered) to boost conversions.

• Backend Optimization:

Optimize backend search terms (250-character limit), product category, and attributes.
Competitor Analysis:
1. Benchmark against top-performing competitors and identify gaps/opportunities.

 
2. Amazon PPC Campaign Management
Objective: Drive targeted traffic and profitable sales through paid advertising.

Key Deliverables:

Campaign Strategy:

Create structured campaigns (Auto, Manual, Product Display) based on product goals.
Segment campaigns by keyword match types (Broad, Phrase, Exact) and product targets.
Keyword & Targeting:

Leverage data-driven keyword lists (seed keywords from organic research).
Use negative keywords to filter irrelevant traffic.
Bid & Budget Management:

Set daily budgets and adjust bids based on performance (ACoS targets).
Prioritize high-converting keywords/products.
Performance Monitoring:

Weekly reports on metrics: Impressions, CTR, Conversion Rate, ACoS, TACoS, ROAS.
Optimize campaigns biweekly (pause underperformers, scale winners).
Automation & Tools:

Implement AI-driven bid adjustments (if applicable) via Amazon’s tools or third-party platforms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Listing: ↑ Organic ranking (Top 10 for target keywords), ↑ Conversion Rate (≥15-20%).
PPC: ACoS ≤ 25%, ROAS ≥ 4x, ↑ Impression share.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are always on time with detailed solutions.

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They don’t just optimize—they reverse-engineer top-performing competitors’ listings to identify missing features, superior imagery, or pricing tactics, then outperform them.

Are there any areas for improvement or something Spectrum BPO could have done differently?

Continuous tweaks based on Amazon’s algorithm updates

BACKGROUND

Please describe your company and position.

I am the Founder of an e-commerce company 

Describe what your company does in a single sentence.

An e-commerce parent company that operates multiple micro brands, primarily selling on platforms like Amazon with a focus on delivering high-quality products and exceptional customer experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• PPC Management
• Brand Management
• Brand Growth
• Daily Maintenance

SOLUTION

How did you find Spectrum BPO?

• Online Search
• Referral

Why did you select Spectrum BPO over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Overall Account Management. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

PPC Ads improvements in overall ROAS and ACOS. 
Listing Optimization and CTR improvement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

f

What was your primary form of communication with Spectrum BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

The Spectrum team has been a great asset to our company in managing its day-to-day operations. They were always on time with the assigned tasks and kept me updated on the progress. The main reason for retaining Spectrum was to manage our brand's PPC, but they have performed well in other areas as well—SEO, Listing Optimization, etc. 

I believe that an agency is as good as the person responsible for managing the brand. We have been fortunate to have Abubakar leading the team. He has a good grasp of PPC mechanics and understands the e-commerce ecosystem well. His communication skills are top-notch and he continues to surprise us with his excellent work ethics and analytical expertise. Abubakar has been an indispensible asset to the success of our brand. 

Are there any areas for improvement or something Spectrum BPO could have done differently?

Spectrum needs to incorporate advanced PPC techniques like Day Parting and bid management using PPC softwares. It is one of the few agencies that does not utilize software to achieve this. These tools are available to agencies and should be used to help their clients. 

BACKGROUND

Please describe your company and position.

I am the Owner of Nalix

Describe what your company does in a single sentence.

Ecommerce sales on Amazon. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Graphic Design related to Brand Story and A+ Content
• Optimization of a brand new Amazon listing
• PPC ads for the new product

SOLUTION

How did you find Spectrum BPO?

Referral

Why did you select Spectrum BPO over others?

• Pricing fit our budget
• Referred to me

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I launched a new product on Amazon and needed some graphic design done for the Brand Story and A+ content, I also needed some infographic design done. I also need ongoing PPC and Listing optimization. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The graphics were done in a very timely manner and they were fantastic! I didn't have to change much and any time I had a small change to make, it was done quickly and professionally. I was impressed with the quality and professionalism of the people I am working with, namely Arslan. Another area that they are overseeing is the PPC, the product is very new so it is not showing a lot of movement yet in this area but I have seen up to 5 sales in a day, which is a great start! 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The service is incredibly professional, and delivery is always quick and friendly. The supervisor I am working with, Arslan, is very helpful and knowledgeable about all the aspects of ecommerce and he has been very easy and pleasant to work with. They are quick to respond with daily check in and out times so you know when they are available to connect.

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The organization seems to be a one stop shop for all things ecommerce and there are people who are so knowledgeable and professional ready to help with whatever aspect of the business they can. It's a great company!

Are there any areas for improvement or something Spectrum BPO could have done differently?

Nothing that I can think of. 

BACKGROUND

Please describe your company and position.

I am the Founder of an e-commerce company

Describe what your company does in a single sentence.

e-commerce products sold through Amazon Storefront 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Increase sales of four products
• Manage PPC budget more efficiently than I could
• Troubleshoot any problems with Amazon Seller's Account

SOLUTION

How did you find Spectrum BPO?

Referral

Why did you select Spectrum BPO over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Creative problem solving

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First, the Spectrum BPO team conducted an audit of my Amazon Seller's Account, including Ads, PPC, Budget, Content, Keywords, and competitive analysis.  Then, we worked together to implement their recommendations.  In the first 90 days, the performance data showed trend lines in the right direction for all key indicators such as number of impressions, conversion rate, PPC cost, among others.  We review the monthly performance data in a video call and discuss opportunities for improvement.  In addition, the Spectrum team has identifed other opportunities for me to develop new products based on attractive markets, as defined by key indicators.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As mentioned in the scope description, all key indicators have been trending in the right direction in the first 90 days of our project, including number of impressions, PPC cost, conversion rate, and number of sales.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is top-notch.  They do an excellent job collecting and analyzing data and using their insights to inform decision making.  And their skills in "managing up" to me - the client - far exceed my expectations.  The team checks in with me daily to receive any relevant input and feedback.  I value our monthly video calls when we review the data in detail and discuss any issues.  They prepare the data in a useful package for me to understand and recommend changes that we then discuss and mutually decide on.  They never miss a deadline, are regularly communicative, and always answer my questions in a timely manner.  

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their expertise never ceases to my amaze me.  They know everything about selling on Amazon (other platforms too).  The team has always known the answer to all of my questions.  I rely on them for so much and I trust them completely.  

Are there any areas for improvement or something Spectrum BPO could have done differently?

None come to mind.  

BACKGROUND

Please describe your company and position.

I am the Executive of TUFFTEQ

Describe what your company does in a single sentence.

Horse fly gear products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• assistance with amazon PPC

SOLUTION

How did you find Spectrum BPO?

Referral

Why did you select Spectrum BPO over others?

Good value for cost

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I needed assistance with amazon PPC as a new seller as I was spending way too much and didn't know the ins and outs of PPC and was new to amazon selling overall. I also needed help with listing optimization, A plus content and my amazon storefront.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team created a plus content for me that they really worked with me on to keep my brand consistency as it developed. they helped get my ACOS down and stop my PPC over spending and took the reins on a lot of the amazon management so I had much more time to focus on other things like product development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

the team is incredibly responsive and open to suggestions and also offer guidance from a more consulting standpoint. they did a great job bringing their expertise but also listening to what I was trying to accomplish given such a niche market. Every day I got a summary of their work and anything I brought up that was outside of the standard they were super quick to look into and help me with. Can't recommend them enough!

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their response times are unparalleled. Even though they have other clients, they make you feel like you are their only focus. 

Are there any areas for improvement or something Spectrum BPO could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Owner of Maple Nut Kitchen

Describe what your company does in a single sentence.

Specialty granola manufacturer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Improve Amazon listings
• Grow rankings and sales

SOLUTION

How did you find Spectrum BPO?

upwork

Why did you select Spectrum BPO over others?

• High ratings
• Pricing fit our budget

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Spectrum BPO has done some outstanding work helping our small business develop a presence on Amazon. They created very professional looking content for our listings, as well as continue to deliver great results growing our organic ranking and increasing sales. They have worked hard creating our many listings, as well as managing a PPC campaign. This allows our team to have more time to continue to focus on our business, knowing that such a great team of people is taking care of our growing our Amazon sales. We are extremely satisfied with their services, and would highly recommend them to anyone!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our monthly sales have increased, and our ranking has improved

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have excellent communication and delivery. Everyone in the team seems to be very efficient and reliable.

What was your primary form of communication with Spectrum BPO?

Virtual Meeting

What did you find most impressive or unique about this company?

They deliver great value and stand out for being responsive, professional, and knowledgeable. Also, they are very nice guys and easy to work with!

Are there any areas for improvement or something Spectrum BPO could have done differently?

Nothing I can think of! They are providing a great service for us in every way.

BACKGROUND

Introduce your business and what you do there.

Our company buys products from different brands in bulk, repackages them into smaller presentations, and sells them. We have a presence on different third-party sales platforms, including Amazon, Wal-Mart, and eBay, being Amazon the most important point of sale for us.

I’m the head of the creative team, so I’m in charge of getting all the listings created and doing all the backend work to ensure that our products have the best chance to be sold.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spectrum BPO?

We had a high quantity of listings that we needed to create, so we hired Spectrum BPO to help us with a couple of brands that we offer, including school supplies, candies, and sprinkles.

SOLUTION

What was the scope of their involvement?

Spectrum BPO helps us get our products’ listings created. They create a lot of listings quickly for us so that I can focus on other things.

We use Google Sheets to collaborate so that we can work at the same time. On the spreadsheets, I put all the information that they need to create the listings. As I mentioned, we sell a lot of candy, so I add information such as the ingredients, the colors, a lot of descriptive terminologies, photos, and the information of one or two competitors.

Spectrum BPO then does keyword research and competitor analysis. From there, they provide us with the product description, the title, five key product features, the search terms, and five subject matters in which the product fits. They also offer paid advertising, but we decided only to use them for the products’ listings.

What is the team composition?

I’m in a group chat with five people from Spectrum BPO, but I mainly work directly with one person, who I believe is a manager. Underneath this person works a content writer who writes the descriptions and features of the products. Additionally, my first contact with them was through Awais (Professional Freelancer).

How did you come to work with Spectrum BPO?

I found them on Upwork. After contacting them, I had a meeting with Awais and went through a small interview process. He provided me with some examples of their work, and the price range fit my budget, so we started working together.

How much have you invested with them?

We’ve spent around $2,500.

What is the status of this engagement?

We started working together in March 2021, and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Spectrum BPO’s involvement, I’ve been able to step away from the listing process, no matter if it is a hectic time for our business. I just update the spreadsheet as needed. This has also helped us expand our product line.

Everything has been great from their end, too. They’ve maintained their offer as initially discussed. For example, I recently needed around 15–20 listings done quickly, and Spectrum BPO added a couple of people to our tasks at no charge. It is awesome to see how willing they are to help us.

How did Spectrum BPO perform from a project management standpoint?

Working using Google Sheets is great because we can work simultaneously and not interfere with each other. Additionally, my main point of contact gets back to me within five minutes almost every time, and we have no communication issues whatsoever. We communicate via Skype.

What did you find most impressive about them?

Spectrum BPO’s willingness to help and adjust is impressive. It is great to see them add a couple of resources to their team when needed.

Are there any areas they could improve?

Spectrum BPO can only complete three variation listings per week. In my opinion, they could do a couple more. However, I like their attention to detail, and I wouldn’t want them to rush and create bad listings.

Do you have any advice for potential customers?

Spectrum BPO does better work if they have more information. Be sure that you’re gathering a lot of information, and be open-minded about the additional information that they ask you for.

BACKGROUND

Introduce your business and what you do there.

I’m the senior brand manager for a haircare company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Spectrum BPO?

We needed help managing our Amazon storefront.

SOLUTION

What was the scope of their involvement?

They manage the day-to-day of our Amazon Storefront. They handle all of the things that change or go wrong on Amazon.

What is the team composition?

We work with two project managers and four other people.

How did you come to work with Spectrum BPO?

We hired them because they offered a team of people that could handle all of the different services on Amazon. I found them online after performing a lot of research.

How much have you invested with them?

We’ve spent under $10,000.

What is the status of this engagement?

We started working together in April 2021, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I saw an immediate impact of their work. Before bringing them back, I was in a position to absorb all of our Amazon responsibilities. We had someone in place that was trying to do that job but they were ineffective. I felt the full weight of how unsustainable they are.

Although dollar-wise it wasn’t a flip of a switch, we’re definitely trending in the right direction; I attribute that growth to the work we’ve been doing with Spectrum BPO. We’ve saved a lot of time, and our PPC is performing much stronger than before.  

They’re a very responsive and easy team to work with. They’re much faster and less stressful than other providers we’ve worked with in the past.  

How did Spectrum BPO perform from a project management standpoint?

They’re incredibly responsive. The team is always willing to jump on a call, which is great. We communicated via WhatsApp and Google Meets.

What did you find most impressive about them?

Their responsiveness stands out. Amazon is extremely frustrating to work with as a vendor, and it takes them forever to respond to anything. It has been nice to have a team that’s able to handle that communication seamlessly.

Are there any areas they could improve?

They could use AI to adjust PPC budgets even more efficiently.

Do you have any advice for potential customers?

Do a one-week trial like we did. Thay way, the team can address all of your questions and concerns before you sign up.