Spectrum BPO

BACKGROUND

Please describe your company and your position there.

I'm an e-commerce SEO consultant and advisor. I provide actionable insights to online brands to increase market share and sales.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spectrum BPO, and what were your goals?

We needed some help getting a few client sites optimized for SEO. We also needed more backlinks and visibility.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had used them previously or catalog management and other ecommerce tasks and knew they were trustworthy.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

I had some ideas already about the keywords and content we needed to build. Spectrum built out content to match the keywords we were targeting and my local team optimized it a bit more after initial publishing. Spectrum built out a bunch of backlinks and helped rank some of the articles well. They did a great job getting more than 1 client account off the SEO ground for me.

How many people from the vendor's team worked with you, and what were their positions?

3 People from Specturm worked with me on this project, the account manager, the copywriter and the link builder.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Working together with Spectrum we were able to rank some hard to rank keywords in the #1 positions and drive traffic from organic generating sales. Many times I've seen SEO companies rank keywords that had little impact. The way the site was ranked helped generate revenue and ROI for the project after the first year.

Describe their project management style, including communication tools and timeliness.

Spectrum is super on top of communication which I like. We used messenger apps like Skype and also our task management system.

What did you find most impressive or unique about this company?

They were quick to respond and fairly reasonably priced.

Are there any areas for improvement or something they could have done differently?

They are great as is, but my team typically has to upgrade the copy of the articles so they go from "good" to "great" and rank really well.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of GoPresence

Describe what your company does in a single sentence.

GoPresence is a US professional AV hardware brand — cameras, speakerphones, and presentation tech — sold in the U.S.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Manage our Amazon Seller Account

SOLUTION

How did you find Spectrum BPO?

Online Search

Why did you select Spectrum BPO over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SpectrumBPO delivered outstanding results for GoPresence. From listing creation to content and image optimization, their work was thorough and professional. The team is easy to work with, fast to respond, and genuinely invested in your success. Five stars without hesitation — highly recommended.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SpectrumBPO delivered outstanding results for GoPresence. From listing creation to content and image optimization, their work was thorough and professional. The team is easy to work with, fast to respond, and genuinely invested in your success. Five stars without hesitation — highly recommended.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything on time. Responded very quickly.

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Company culture, Always happy to help and fix issues.

Are there any areas for improvement or something Spectrum BPO could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the National Sales Manager of Couronne Co.

Describe what your company does in a single sentence.

Sell glass products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Increase e-commerce performance

SOLUTION

How did you find Spectrum BPO?

Online Search

Why did you select Spectrum BPO over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

-marketplace optimization
-Images
-Listings
-marketplace account management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in Sales Performance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they delivered on time
very responsive to requests or changes

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Working with Spectrum BPO has been a positive experience for our e-commerce business. One of the main benefits of our partnership is their consistent communication; the team is very responsive and always keeps us updated on our projects.
The quality of their work is reliable and represents great value for the services provided. It is helpful to have a partner that understands the technical side of online retail while remaining accessible and easy to work with. If you are looking for an agency that provides professional support and good value, Spectrum BPO is a solid choice for any growing brand."

Are there any areas for improvement or something Spectrum BPO could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Owner of Little Signs Collection

Describe what your company does in a single sentence.

Provide sign language education products for children.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Keep my Amazon account clear of hackers

SOLUTION

How did you find Spectrum BPO?

Referral

Why did you select Spectrum BPO over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Spectrum BPO were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Spectrum provides incredible service working to keep my business safe. They provide advertising management, A+ content and so much more. They are a valuable asset to the business. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I have worked with Spectrum for a few years now and they continue to help my business grow by monitoring it daily working on the advertising, the listings, A+ content, monitoring the potential hackers, and so much more.. very very valuable asset to my business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything is on time and completely thorough and done well. Very satisfactory.

What was your primary form of communication with Spectrum BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication is impeccable. If I have questions or don't understand something they will go to great lengths to help me understand what is going on. They respect me as a business owner and help me to grow my business in the most appropriate way.

Are there any areas for improvement or something Spectrum BPO could have done differently?

No, continue doing exactly what you're doing! I'm so thankful for you all!

BACKGROUND

Please describe your company and position.

I am an executive at JNCL Global

Describe what your company does in a single sentence.

Amazon FBA

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• VA for Amazon FBA
• PPC Advertising

SOLUTION

How did you find Spectrum BPO?

Online Search

Why did you select Spectrum BPO over others?

• High ratings
• Pricing fit our budget

How many teammates from Spectrum BPO were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired SpectrumBPO as full service Amazon FBA administrator

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Good PPC Metrics

Running adminstrative tasks smoothly

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they deliver on time and respond to our needs

What was your primary form of communication with Spectrum BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

We’ve been working with the Spectrum BPO team for over four years, and they have consistently proven to be reliable, dependable, and proactive. They understand the ins and outs of our Amazon business and regularly take initiative to help us improve and grow.

Most recently, they took over our Amazon PPC campaigns, and we’ve been extremely impressed with the results—they’re performing better than the agency we were previously using. It’s clear they’re not just going through the motions; they’re genuinely invested in our success.

The team is easy to communicate with, responsive, and solution-oriented. It’s rare to find a partner that blends strategic insight with hands-on execution so seamlessly. We truly appreciate their professionalism and dedication, and we’re grateful to have them as a trusted partner.

Highly recommend working with Spectrum BPO!

Are there any areas for improvement or something Spectrum BPO could have done differently?

They have been responsive when we have feedback.

BACKGROUND

Please describe your company and position.

I am the NA of an advertising company 

Describe what your company does in a single sentence.

N?A

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Amazon

SOLUTION

How did you find Spectrum BPO?

Google

Why did you select Spectrum BPO over others?

• High ratings
• Pricing fit our budget

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They did excellent work! Very detail oriented and able to continually improve and adapt to an evolving competitor landscape. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Amazon launch and growth 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent work and on time deliveries. 

What was your primary form of communication with Spectrum BPO?

Virtual Meeting

What did you find most impressive or unique about this company?

Excellent work and responsiveness 

Are there any areas for improvement or something Spectrum BPO could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Ecommerce Manager of The Peterson Group

Describe what your company does in a single sentence.

The Peterson Group

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Amazon Management

SOLUTION

How did you find Spectrum BPO?

Other

Why did you select Spectrum BPO over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Amazon account full management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ACOS, SALES, VISITS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Spectrum BPO team was amazing with their work! Very professional and delivering great results!

What was your primary form of communication with Spectrum BPO?

Virtual Meeting

What did you find most impressive or unique about this company?

Great service, the team is outstanding and very knowledgeable!

Are there any areas for improvement or something Spectrum BPO could have done differently?

All good!

BACKGROUND

Please describe your company and position.

I am the CEO of Greens Plus LLC

Describe what your company does in a single sentence.

Manufacturer of superfood powders and energy/protein bars infused with greens superfood. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Optimize our Amazon Store
• Exceed our metrics on Amazon
• Manage our Campaigns

SOLUTION

How did you find Spectrum BPO?

Online Search

Why did you select Spectrum BPO over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Manage our Amazon Store

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Optimized our Amazon Store and exceeded our metrics on Amazon

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team is very responsive and timely. 

What was your primary form of communication with Spectrum BPO?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their overall knowledge is impressive.

Are there any areas for improvement or something Spectrum BPO could have done differently?

None at this time

BACKGROUND

Please describe your company and position.

I am the Owner of Dustpick

Describe what your company does in a single sentence.

We are a product-based, e-commerce brand selling a speciality cleaning tool

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• Listing Optimization
• Account Management Overall
• PPC ads, improve ACOS

SOLUTION

How did you find Spectrum BPO?

Online Search

Why did you select Spectrum BPO over others?

• High ratings
• Good value for cost

How many teammates from Spectrum BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I have worked with this team for about a year. From the get go, they provided me with a comprehensive audit on my amazon listing and product. Following a contract, I was paired with a team who was working on my account for 2 hours daily while providing me with a daily agenda of their work on my account (i.e. taking overall account overview, optimizing all running Campaigns, doing negative targeting, launching new campaigns and making posts). Their transparency is clear and they often times provided me with suggestions to improve performance. They were diligent with filing cases re:inventory and tracking. I would recommend this agency to anyone looking for total account management for their listing. Even after our contract was over, they still communicated and refined some of the bids to remain proactive following their involvement on the listing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved sales using PPC amazon ads and thoughtful spending

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Spectrum BPO utilized the budget given to improve sales

What was your primary form of communication with Spectrum BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

Their communication and responsiveness were truly impressive.

Are there any areas for improvement or something Spectrum BPO could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Owner of Mia Daykor

Describe what your company does in a single sentence.

Retail sales on Amazon

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spectrum BPO to accomplish?

• PPC Ad Management

SOLUTION

How did you find Spectrum BPO?

Referral

Why did you select Spectrum BPO over others?

• Pricing fit our budget
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

They were initially hired to do PPC ad management, build out and optimize my listing, including brand and A+ content. They ended up helping with so much more, including problem-solving fulfillment issues, and product quality issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of various items including, listing optimization, keyword list, development of A+ content, development of brand story, added, infographics,reduced ACOS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Completed all items very timely, and put forward added effort to get the infographics completed before the end of the month so I didn't need to pay more for a second month.  

What was your primary form of communication with Spectrum BPO?

Email or Messaging App

What did you find most impressive or unique about this company?

Their customer service is superb! Very kind, always appearing so happy to help with even the smallest question. They make a point to remind you that that's what they're here for is to support me. This is how customer service used to be many many years ago, unfortunately, we just don't experience it at this level Anymore.

Are there any areas for improvement or something Spectrum BPO could have done differently?

no, I have been super impressed with their service deliverables and customer service!