Performance. Integrity. Service.

Since 1969, Nationwide Credit & Collection, Inc. has been the premier collection agency for many of  Chicago’s most notable hospitals and Physicians groups. Our commitment to the success of our clients has been the standard that has catapulted Nationwide to become Chicagoland’s most respected name in  Medical Collections.

For over 40 years, Nationwide has developed proficiency and mastery in revenue cycle management. We have demonstrated a track record of success while remaining focused on our objective, to respect your patients’ financial posture, while at the same time, satisfy our clients’ cash flow needs.

We are proud of our longstanding reputation in the field of healthcare and we take pride in the successful relationships that have been forged with hundreds of clients. Such relationships are the bi-product of our overall commitment to Performance, Integrity and Service. Each of these ingredients is firmly inscribed in the mind of each and every Nationwide employee and forms the work ethic that drives us each day.

 
$1,000+
 
< $25 / hr
 
50 - 249
 Founded
1969
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Oak Brook, IL
headquarters
  • 815 Commerce Dr. / Suite 270,
    Oak Brook, IL 60523
    United States

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Voice Services
  • Non-Voice BPO/Back Office Services
Industry focus
  • Health Care & Medical
Voice/Call Center Services

Reviews

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Collections for Real Estate Firm

"Prior to working with NCC, our company was bursting at the seems with paperwork."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Oct. 2013 - Ongoing
The Reviewer
 
11-50 Employees
 
Philadelphia, Pennsylvania
Owner, Real Estate Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We believe that when a service is better rendered by experts and it exceeds our capabilities, we can outsource.

How many outbound calls did your company handle every day?

We were handling hundreds of calls as we guarantee same day responses.

What challenge were you trying to address with the service provider?

Our hope is to eliminate the collections workload and focus more on the quality of services we provide.

SOLUTION

What was the scope of the service provider's involvement?

Specifically, they provide bill collection and appointment setting.

Could you describe the service provider's pricing structure and how they billed you?

We have monthly billing packages that engulf all the clients' spendings.

How did you come to work with this service provider?

We found them through an advertising partner.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

We are very satisfied with the service.

How much time and money does this service provider save you each month?

A rough estimate is over $8,000 savings a month thus far, and that number is increasing as business increases.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Prior to working with NCC, our company was bursting at the seems with paperwork. Within the first month, our company's profit increased by 17% based solely on the elimination of work, thus outsourced to NCC.

What are the service provider's strengths?

Their secure and efficient tools that alleviate the burden of a burgeoning company's growth.

What areas can the service provider improve?

I think becoming more globally known would help seamlessly blend any international partnerships US companies may have.

How long has your company been working with this service provider?

We started October 10, 2013, and it's ongoing.

How much money do you spend annually with this service provider?

We spend $5,000 to $9,999 per year.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Government Collections

"They help us save on wages and makes our workflows more efficient."

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
3.5
The Project
 
Less than $10,000
 
2016 - Ongoing
The Reviewer
 
201-500 Employees
 
Houston, Texas
Finance Manager, Government Organization
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We have no such capacity to handle this in-house.

How many outbound calls did your company handle every day?

Around 50 calls.

What challenge were you trying to address with the service provider?

To provide good, quality service with reasonable cost.

SOLUTION

What was the scope of the service provider's involvement?

Accounts receivable collections.

Could you describe the service provider's pricing structure and how they billed you?

They bill based on certain percentage for the dollar amount that is collected.

How did you come to work with this service provider?

It was a recommendation from a trade magazine.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

These do not apply to their services.

How much time and money does this service provider save you each month?

Around $5,000 to $10,000 saved monthly.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They help us save on wages and makes our workflows more efficient.

What are the service provider's strengths?

The quality of work.

What areas can the service provider improve?

Pricing.

How long has your company been working with this service provider?

About one year, and it's ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

3.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 3.5 NPS
    Willing to refer
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