NCC

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We believe that when a service is better rendered by experts and it exceeds our capabilities, we can outsource.

How many outbound calls did your company handle every day?

We were handling hundreds of calls as we guarantee same day responses.

What challenge were you trying to address with the service provider?

Our hope is to eliminate the collections workload and focus more on the quality of services we provide.

SOLUTION

What was the scope of the service provider's involvement?

Specifically, they provide bill collection and appointment setting.

Could you describe the service provider's pricing structure and how they billed you?

We have monthly billing packages that engulf all the clients' spendings.

How did you come to work with this service provider?

We found them through an advertising partner.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

We are very satisfied with the service.

How much time and money does this service provider save you each month?

A rough estimate is over $8,000 savings a month thus far, and that number is increasing as business increases.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Prior to working with NCC, our company was bursting at the seems with paperwork. Within the first month, our company's profit increased by 17% based solely on the elimination of work, thus outsourced to NCC.

What are the service provider's strengths?

Their secure and efficient tools that alleviate the burden of a burgeoning company's growth.

What areas can the service provider improve?

I think becoming more globally known would help seamlessly blend any international partnerships US companies may have.

How long has your company been working with this service provider?

We started October 10, 2013, and it's ongoing.

How much money do you spend annually with this service provider?

We spend $5,000 to $9,999 per year.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We have no such capacity to handle this in-house.

How many outbound calls did your company handle every day?

Around 50 calls.

What challenge were you trying to address with the service provider?

To provide good, quality service with reasonable cost.

SOLUTION

What was the scope of the service provider's involvement?

Accounts receivable collections.

Could you describe the service provider's pricing structure and how they billed you?

They bill based on certain percentage for the dollar amount that is collected.

How did you come to work with this service provider?

It was a recommendation from a trade magazine.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

These do not apply to their services.

How much time and money does this service provider save you each month?

Around $5,000 to $10,000 saved monthly.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They help us save on wages and makes our workflows more efficient.

What are the service provider's strengths?

The quality of work.

What areas can the service provider improve?

Pricing.

How long has your company been working with this service provider?

About one year, and it's ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.