12B

BACKGROUND

Please describe your company and position.

I am the IT Project Manager of Penta Hospitals Polska

Describe what your company does in a single sentence.

Our organization is a member of a healthcare network comprising numerous medical facilities throughout Poland.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 12B to accomplish?

• Free physicians from manual admin work — procedure coding, data updates and visit closure for billing — so more of each appointment serves patients, and proactively catch silent Clininet errors before they disrupt operations.

SOLUTION

How did you find 12B?

Referral

Why did you select 12B over others?

• Great culture fit
• High quality of services

How many teammates from 12B were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary objective was to automate administrative workflows, including billing, visit closure, and the electronic signing of patient encounters.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

235,000 encodings completed by the robot over 489 days of operational data. Administrative time per visit cut by 20–30%. 11,748 physician hours recovered per year — roughly one full-time year returned to patient care.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was delivered in accordance with the agreed timeline, with all major milestones achieved on schedule. Consistent communication was maintained throughout the implementation process with both the Project Manager and the project team, facilitating effective coordination, timely decision-making, and successful project execution.

What was your primary form of communication with 12B?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Particularly noteworthy was the consistently high standard of communication, the professionalism demonstrated throughout the analysis and implementation phases, and the flexible, customer-oriented approach maintained at every stage of the project. The team showed a strong ability to understand business and operational requirements, respond effectively to evolving needs, and deliver solutions in a collaborative and efficient manner.

Are there any areas for improvement or something 12B could have done differently?

I do not see any significant areas for improvement on 12B's side. The project was delivered successfully, communication was effective, and the team consistently demonstrated professionalism, responsiveness, and flexibility throughout the engagement.

BACKGROUND

Introduce your business and what you do there.

I'm a business project coordinator at Transcards.eu, a company that provides financial services for carriers, shipping, and fuel cards.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 12B to accomplish for your financial services projects at Transcards.eu?

We hired 12B to develop a tool to analyze and evaluate transport documents. Thanks to this tool, our customers don't have to wait in line for a financial decision and get an answer in a few seconds.

SOLUTION

Can you describe the scope of work 12B handled for this project with Transcards.eu? Please include the main deliverables if you can.

12B has developed a tool to analyze and evaluate transport documents. The team has started by discussing the specifics of the service we offer to carriers. Then, we discussed the process along with the decision tree, after which we moved on to the tool's development and testing.

What is the team composition?

We've worked with 2–5 teammates from 12B.

How did you come to work with 12B?

We found 12B through a referral. We chose them over other options because they were close to my geographic location, offered good value for the cost, and had aligned company values.

How much have you invested with them?

I'm keeping the investment amount confidential.

What is the status of this engagement?

We started working with 12B in December 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

12B's tool has increased our document verification efficiency rate from 20% to 50%. Moreover, the robot performs about 50% of the team's work, allowing us to assign other tasks to our employees.

How did 12B perform from a project management standpoint?

12B has delivered the project's stages on time. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive or unique about them?

I'm impressed by 12B's transparent collaboration rules and easy contact.

Are there any areas they could improve?

I don't think there's anything they can improve on.