Growth Enabler for Small and Medium Businesses!

PeopleTree Knowledge Services have over a decade’s experience in helping SMEs adopt digital services, leverage technology for business optimization and providing forward-looking perspectives for business growth. Whether you need to run your business more efficiently or accelerate revenue growth, PeopleTree can get you there, utilizing skilled talent in technology and business processes.

Our services include:

  • IT Infrastructure Management - Service Desk, IT Operations, NOC
  • Digital Services - Cloud Technologies, Digital Commerce & Marketing
  • Business Process - Contact Center, Back Office and Consulting

We provide multiple engagement options to our clients - flexibility and results based approach are at the core of what we offer!

 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2014
Show all +
New York, NY
headquarters
  • 381 Park Avenue South, # 1530
    New York, NY 10016
    United States
other locations
  • 1004 Sujoyan Building Hotel President Lane, Off CG Road Navrangpura
    Ahmedabad 380009
    India

Reviews

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Customer Service Support & Order Entry for Athletic Marketing Firm

“They’re customer-centric, and they strive to be an extension of the companies that they work with.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2017 - Jan. 2018
Project summary: 

PeopleTree Knowledge Services supplemented an existing team in providing customer support services including order entry and agent support via phone, email, and chat.

The Reviewer
 
51-200 Employees
 
High Point, North Carolina
Herb Bolick
Owner, Team Connection
 
Verified
The Review
Feedback summary: 

The PeopleTree team worked efficiently to understand the client’s business and ensure consistent, high-quality customer service across support mediums. They trained quickly and integrated well with the existing team.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and president of an athletic marketing company that outfits thousands of athletic teams across the United States.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PeopleTree Knowledge Services?

We look to them to support us during our peak seasons by providing customer support services.

SOLUTION

What was the scope of their involvement?

PeopleTree helps us with order entry and customer service including phone, email, and chat support.

What is the team composition?

At our busiest times, we had six team members that supplemented our existing team. We also had very strong support from their executive leadership.

How did you come to work with PeopleTree Knowledge Services?

Our web partner introduced us to their owner and he came down to our offices for preliminary discussions. We quickly got started after going over our scope of the project.

How much have you invested with them?

The costs varied month-over-month depending on the number of staff members we were working with.

What is the status of this engagement?

We started working together in July 2017, and the engagement concluded with the end of our busy season about six months later.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This was a new strategy for us that proved to be very beneficial. Our internal staff was very impressed with the quality of service they provided. They did a great job working with our team and our customers alike.

How did PeopleTree Knowledge Services perform from a project management standpoint?

They integrated with our existing team smoothly and efficiently. Their leadership team was very helpful and very responsive throughout the project.

What did you find most impressive about them?

They emphasize efficiency in their processes. They’re customer-centric, and they strive to be an extension of the companies that they work with.

Are there any areas they could improve?

No, nothing comes to mind. Any issues that came up were largely out of their control.

Do you have any advice for future clients of theirs?

They’re very thorough in the services that they provide.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer