Zadarma

BACKGROUND

Please describe your company and position.

 I am the Director of a digital services company. 

Describe what your company does in a single sentence.

We manage digital services for international clients

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zadarma to accomplish?

• Voip with crm integration
• Easy to set up voip
• Easy to manage voip

SOLUTION

How did you find Zadarma?

Online Search

Why did you select Zadarma over others?

• Good value for cost
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped with the set up and integration of a complex cloud based voip service to existing client crm

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had to have a functioning cloud based solution that integrated to crm. Function over metrics.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time and highly responsive support.

What was your primary form of communication with Zadarma?

Email or Messaging App

What did you find most impressive or unique about this company?

They are responsive.

Are there any areas for improvement or something Zadarma could have done differently?

Less templated guidamce to queries more personalisation in support requests