Statco

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

Sometimes we need these services, yes, but we pride ourselves on handling things in-house.

What type of work does your internal staff avoid by using a back office service?

It helps avoid the upfront conflicts with others.

What challenge were you trying to address with the service provider?

We wanted good, affordable, respected service from a quality product.

SOLUTION

What was the scope of the service provider's involvement?

They provide us everyday security and peace of mind.

Could you describe the service provider's pricing structure and how they billed you?

It's by the hour. We are really short term.

How did you come to work with this service provider?

Their referral was from a great friend and business associate who has does business with them.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

Their service is impeccable, top of the class. We wouldn't have it any other way.

How much time, in hours, does this service provider save you each month?

They save us at least 8-12 hours.

How much money does this service provider save you each month?

Anywhere from $1000-$3000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are the only company that I would consider family.

What are the service provider's strengths?

Everyone else's weakness, to name one, is personal customer service. I don't have to worry about anything. It's just the way I like it.

How can the service provider improve?

They could try expanding to more small businesses.

How long has your company been working with this service provider?

Nov. 2012 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.