TAILORED SOLUTIONS FOR COMPLEX CLAIMS

PACE Claims Services, a subsidiary of Navigant Consulting, is a recognized leader in mass tort claims administration. Our practice began in the early 1980s supporting clients facing asbestos data management and claims administration challenges. These clients include defendant companies, insurers, financial institutions and other entities.

By combining the proven experience of our professionals with modern systems and technology, we are able to provide our clients with a cost-effective solution to address their mass tort litigation needs without sacrificing the quality of the information.

 
$1,000+
 
< $25 / hr
 
10 - 49
 
Undisclosed
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Hamilton, NJ
headquarters
  • 100 American Metro Blvd. Suite 108
    Hamilton, NJ 08619
    United States
other locations
  • Chicago
    United States
  • Washington
    United States
  • London
    United Kingdom

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Non-Voice BPO/Back Office Services
  • Voice Services
Industry focus
  • Business services
  • Financial services
  • Health Care & Medical
Voice/Call Center Services

Reviews

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Claims Processing Services for IT Company

"Our company has grown since we partnered with this organization."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$1,000,000 - $9,999,999
 
Feb. 2010 - Ongoing
The Reviewer
 
1001-10,000 Employees
 
San Jose, California
IT Director, Information Technology Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

We use this service because we must prepare services that do not go directly to the client.

What type of work can your internal staff avoid by using a back office service?

They can avoid dealing with the public directly.

What were your company’s goals for the partnership with this service provider?

We wanted an agent that would provide a stable and optimal service.

SOLUTION

What do they provide for you on a normal basis?

Navigant PACE provides a stable and optimal service that helps us optimize our services and resources.

Could you describe their pricing structure and how they bill you?

We have an annual subscription for their services at various levels.

How did you find and select them?

We heard of them through the experience of other companies in this service.​​​​​​

RESULTS & FEEDBACK

Please assess their quality of work.

It has been a quite satisfactory experience that is helping us grow as a service company.

How much time and money do you estimate that they save you each month?

I don't know.​

Based on your experience, what takeaways can you share about working with them?​​​​​​

Our company has grown since we partnered with this organization.

What do you think are their strengths?

They have a great value for the services they provide.​​​​​

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
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