Remote CoWorker

BACKGROUND

Please describe your company and your position there.

I am the director of operations for a mental health organization. We specialize in services related to domestic violence, anger management and drug addiction treatments.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

Our company was growing very quickly and we needed help managing incoming calls and tela health related tasks.

SOLUTION

How did you select this firm and what were the deciding factors?

We considered many different agencies looking at available services and pricing.

Describe the project in detail and walk through their service package.

This team is responsible for managing incoming calls and directing a zoom traffic hub.

How many resources from the vendor's team worked with you, and what were their positions?

We are currently working with 4 team members.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Having them handle our Zoom traffic has allowed us to grow our client base.

How effective was the workflow between your team and theirs?

We have daily communication with them and they are always professional and responsive when given direction.

What did you find most impressive or unique about this company?

Their ability to adapt to new ideas and situations.

Are there any areas for improvement or something they could have done differently?

There have been a few times they didn't ask enough questions to make sure they completely understood what they were supposed to do.

BACKGROUND

Please describe your company and your position there.

E-commerce retailer for automotive products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker, and what were your goals??

Setup new customer call center and used Co-worker to assist with the service.

SOLUTION

How did you select this vendor and what were the deciding factors?

Made interviews and tried a few candidates to ensure candidates we well mannered, professional, reliable and well-spoken.

Describe the project in detail and walk through their service package, including any calling tools used.

Use a centralize call service, emails, chatbox and receive sms text messages.

Who did you work with and what was the feedback process like?

Paul from Co-worker and he's been good and reliable to date quicker learner and follows direction well. They are a great addition to the team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Significant reduction in customer complaints, order delays

Describe their project management style, including communication tools and timeliness.

Coworker uses an app to track time sheet, simple, easy to use and reconcile hours.

What did you find most impressive or unique about this company?

pool of candidates.

Are there any areas for improvement or something they could have done differently?

Scouts need to spend a little more time reviewing resumes that fit the clients need. Make the hiring process a lot quicker.

BACKGROUND

Please describe your company and your position there.

LED Emergency lights and sirens. Position: Senior Sales Rep

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

As an assistant and a researcher with the potential to overtake Business/Client communication.

SOLUTION

How did you select this firm and what were the deciding factors?

Company research

Describe the project in detail and walk through their service package.

Email communication, research, preparing orders and estimates

How many resources from the vendor's team worked with you, and what were their positions?

None before

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Very punctual, quick learner, great communication skills, great writing skills, good knowledge of Excel and Word, super friendly!

How effective was the workflow between your team and theirs?

Tasks are being done very fast, the workflow is constant and I appreciate strong communication.

What did you find most impressive or unique about this company?

This company was able to provide an excellent virtual assistant. 

Are there any areas for improvement or something they could have done differently?

Nothing at the moment

BACKGROUND

Please describe your company and your position there.

I'm a health, wellness and integrity coach.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

I needed someone to bring my social media content and management back on track.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had worked with other companies and they had a hard time keeping their VA's -- I had two leave for permanent employment and one changed industries.

Describe the project in detail and walk through the stages of the project.

They were very proficient with the interviewing process and listened to what I was looking for.

How many resources from the vendor's team worked with you, and what were their positions?

one.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

the project is ongoing

How effective was the workflow between your team and theirs?

we've just started working together and meeting 3/wk

What did you find most impressive or unique about this company?

their knowledge of technology

Are there any areas for improvement or something they could have done differently?

the match isn't as good as I'd anticipated but they are willing to work with me to get more detail oriented

BACKGROUND

Please describe your company and your position there.

Remote CoWorker has a group of professionals and talented individuals. I am happy with the help that we got from their team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

We hired a remote employee from them

SOLUTION

How did you select this firm and what were the deciding factors?

we select this firm due to good client feedback

Describe the project in detail and walk through their service package.

We hired a remote employee and she is working with us from June up to now.

How many resources from the vendor's team worked with you, and what were their positions?

just one

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

With Joy's help, we were able to focus more on the bookkeeping and the client's meeting. Joy handles phone calls and other admin tasks.

How effective was the workflow between your team and theirs?

Very effective. I was able to spend more time on the business side

What did you find most impressive or unique about this company?

they have amazing employees ready to help clients like me

Are there any areas for improvement or something they could have done differently?

none so far.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an online retail business, focused on two markets with complex compliance requirements.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

Our business grew and support ticket volume started to crush us. We focus on automating as much as possible, but at some point we need people to make decisions and reply to complex customer queries. We needed experience support staff who are able to hit the ground running.

SOLUTION

How did you select this firm and what were the deciding factors?

Price was a key consideration, along with the flexibility to grow our team on demand.

Describe the project in detail and walk through their service package.

I'm working with this team to build out a global support organization, that also handles online catalog updates and management and other business processes.

How many resources from the vendor's team worked with you, and what were their positions?

1 so far, more on the way!

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The first team member I brought on has a huge range of customer service experience, so has been able to start

How effective was the workflow between your team and theirs?

I work daily with my team member, and they are flexible on schedule.

What did you find most impressive or unique about this company?

The interview process helped me pick the right team member to get up and running quickly.

Are there any areas for improvement or something they could have done differently?

A bit of confusion during initial kick-off, but we got that sorted pretty quickly.

BACKGROUND

Please describe your company and your position there.

Started working with this company to search for a virtual assistant. Very happy with my VA, and remote Coworker did their best to find someone that aligns with my requirements. Very professional and communicative. Definitely recommend!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

Virtual Executive Assistant services along with administrative work

SOLUTION

How did you select this firm and what were the deciding factors?

Price, communication style

Describe the project in detail and walk through their service package.

Virtual Assistant 40hrs a week

How many resources from the vendor's team worked with you, and what were their positions?

2 team members

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

I can already see progress in my company becoming more organized.

How effective was the workflow between your team and theirs?

Very efficient

What did you find most impressive or unique about this company?

Efficiency

Are there any areas for improvement or something they could have done differently?

N/a

BACKGROUND

Please describe your company and your position there.

I'm the Director of a company called UrbanMop, located in Ottawa, Canada. We provide cleaning services to residential and commerce clients in Ottawa and Toronto.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker, and what were your goals??

We receive calls throughout the day and required services to help with our call handling. Goals were to management the call traffics and provide customer support.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for virtual assistant services online.

Describe the project in detail and walk through their service package, including any calling tools used.

They provide customer support coverage from 9AM-5PM on weekdays. Their service package includes providing and linking us to competent virtual assistant agents who can provide customer support and take on administrative tasks and work for us. Some tools we use are RingCentral and Google Suite.

Who did you work with and what was the feedback process like?

We worked with an account manager Chinee to help find us promising talents such as Carla May Arabejo and Charlotte Kay Bosales.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

They've helped provide support towards our customer service and are able to free up administrative workload from the management team.

Describe their project management style, including communication tools and timeliness.

Chinee is very responsive to any questions or concerns I bring up. We communicate using Gmail and Skype.

What did you find most impressive or unique about this company?

Their ability to listen and find unique talents tailored to our desires is impressive. 

Are there any areas for improvement or something they could have done differently?

None so far!

BACKGROUND

Please describe your company and your position there.

Founder and inventor. Currently trying to turn a project into a business. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

Growing and have many different tasks. Financial bookkeeping, supply chain management and digital marketing. Part labelling and keeping track of different models we produce. 

SOLUTION

How did you select this firm and what were the deciding factors?

Dedicated person. Could give detailed instructions. Having a dedicated assistant allowed for me to invest into training and develop the person. Previous assistants I had to explain everything for scrated every time. 

Describe the project in detail and walk through their service package.

The project is to build a plant care system that includes a water management system and lights. The assistant does the supply chain, finance, digital marketing setup and version control of each model. 

How many resources from the vendor's team worked with you, and what were their positions?

I have a dedicated person. They are like personal assistants who can do a wide variety of jobs. The tasks change on a weekly basis. 

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Tasks that used to take 6 hours are now done in a matter of 30mins. Every week we add new tasks and working protocals that are then later easier to enact. 

How effective was the workflow between your team and theirs?

I used to meet with the VA on a daily basis. Now they can work independantly and we only need to check in a couple of times a week. Or when there are new tasks. 

What did you find most impressive or unique about this company?

They sent me four CV's in a day and then setup interviews within a coupole of days. The offer couching for the VA when requested. They offered relevant CV's. 

Are there any areas for improvement or something they could have done differently?

Management could be more involved. The couching is available on request. It would be a bit better if they did this on a regular basis and proactively.