Top BPO Companies in the World
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Compare Top Business Processing Outsourcing (BPO) Companies & Services
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Adaptable
Clients consistently highlight Hugo's remarkable adaptability as a key strength. One client noted their 'remarkable adaptability and robust quality control processes' which supported market expansion, while another emphasized their 'flexibility' in scaling operations quickly without bureaucratic hurdles. Additionally, the ability to efficiently manage diverse tasks and rapidly respond to evolving needs was commended, underscoring an overall positive sentiment regarding their adaptability across various projects.-
Back Office Outsourcing for E-Commerce Co
5.0 Sep 24, 2024Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Gaming Company
5.0 Aug 17, 2023The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
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CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Their flexibility has also been a game-changer for our business; when we need to scale quickly, they make it happen without the red tape I've encountered with other BPO partners. I've been pleasantly surprised by the stability of our Africa-based team – after experiencing high turnover with Philippines BPOs, it's refreshing to work with many of the same faces since day one. Their flexibility has also been a game-changer for our business.
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Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.Was this helpful?
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$1,000+< $25 / hr50 - 249Portland, ORServices provided
20% Back Office Outsourcing15% Customer Service Outsourcing15% Data Annotation Services +5 services15% Document Digitization & Management10% Call Center Services10% Content Moderation Services10% Litigation Support Services5% TranscriptionSee all 16 projectsTECHSPEED INC is a data processing and business process outsourcing (BPO) company offering services such as data entry, customer service, and data conversion. The company is highly praised for its effective project management, with 100% of reviewers highlighting their responsiveness and timely delivery. Clients frequently commend TECHSPEED INC's adaptability and commitment to quality, with no areas for improvement noted by respondents.
3 of 3 reviews are 5 starsLess than $10,000 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
In the past six months, TECHSPEED INC has received positive feedback for their effective project management and high-quality service. Clients noted their responsiveness and proactive communication, with one remarking on their impressive ability to anticipate issues. Specific successes include high accuracy in data entry and timely project completion, with one client highlighting their commitment to understanding unique business needs. Overall, clients expressed satisfaction with the partnership and found no significant areas for improvement.Was this helpful?
Industry Experience
TechSpeed Inc. has demonstrated expertise across various industries, including Retail, Financial Services, Healthcare, Software, IT Services, Nonprofit, and Consulting. Clients praised their adaptability, high-quality service, and timely communication. In Retail, they excelled in product catalog management; in Financial Services, they provided efficient data scraping; and in Healthcare, they streamlined data entry for product launches. Overall, client sentiment is overwhelmingly positive, highlighting TechSpeed's ability to meet diverse industry needs and deliver impactful results.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Advertising & marketing Financial services Retail Healthcare Home ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend TechSpeed Inc for their competitive pricing and exceptional value for money. For instance, one client noted that their pricing fit their budget while another emphasized the great value for the cost. The company's ability to deliver high-quality results on time further enhances their perceived value. Overall, the sentiment reflects satisfaction with cost-effectiveness and reliability, with no significant areas for improvement mentioned regarding pricing.Was this helpful?
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
45% Back Office Outsourcing15% Finance & Accounting Outsourcing (FAO)10% Call Center Services +3 services10% Customer Service Outsourcing10% HR Consulting10% Sales OutsourcingSee all 166 projectsRemote CoWorker is a virtual assistance company that provides a wide range of services, including administrative support, marketing, and specialized tasks. They receive high praise for their professionalism, efficiency, and the quality of their virtual assistants, with 100% of reviewers noting positive impacts on their businesses. Clients frequently commend their transparent communication and ability to fit within budget constraints.
Reviews mention Professional
The reviews reflect a consistently positive sentiment regarding the professionalism of Remote CoWorker. Clients commend the team's responsiveness, with one stating that their assistant 'owned all assignments' and exhibited 'professionalism and ease.' Another client highlighted that their communication was 'timely and concise,' and described the project management as 'excellent.' Overall, clients noted the professionalism of the staff, with comments such as 'kind, compassionate, and dedicated,' indicating a strong alignment with client expectations.-
Content & Ops Mgmt for Business Workflow Automation Firm
4.5 Feb 22, 2024The delivery was better than expected. Good Communication in a timely manner. Professional environment. Good Culture. Easy to work with. Professionalism.
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Custom Software Dev for Junk Removal Service Company
5.0 Jul 21, 2023Always timely and professional.
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Staff Augmentation for Law Firm
5.0 Dec 1, 2022Very happy with the relationship with his company. They are responsive, professional, and dedicated to what they do. Kind compassionate professional and responsive. This is hard to find.
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Human Resources for Bookkeeping Services Company
5.0 Dec 1, 2022Charmi has been very responsive and professional. She has been very eager to service us and very patient. The quality of her work has been very good as well. I was impressed with their pricing, no sign-on fee service, responsiveness, and professionalism.
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Staff Augmentation for Design Agency
5.0 Jun 17, 2021It's been an extremely pleasant and seamless process, and I'm looking forward to the continued professionalism and skills they always show me and my clients.
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23 of 23 reviews are 5 starsLess than $10,000 avg. project costRead 23 Recent ReviewsReviewed 23 times in the past 6 months
Recent client feedback for Remote CoWorker highlights a strong overall sentiment of satisfaction. Clients commend the professionalism, responsiveness, and expertise of their virtual assistants, noting significant improvements in operational efficiency and time savings. Specific instances include a CEO praising their assistant for dramatically reducing email management time and an attorney expressing gratitude for the high-quality legal support provided. No significant areas for improvement were identified, indicating a consistent level of service excellence.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients express satisfaction with Remote CoWorker's value for money, citing competitive pricing and high-quality support. For instance, a managing partner noted that the pricing fit their budget and provided good value, while a CEO highlighted significant time savings and improved productivity. Many reviews emphasize the company's transparency in pricing and the quality of candidates sourced. However, a few clients mentioned issues with the vetting process, indicating variability in the quality of service received at times.Was this helpful?
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UndisclosedUndisclosed250 - 999
Services provided
80% Back Office Outsourcing10% Call Center Services10% Customer Service OutsourcingCapline Dental Services is a Back Office Outsourcing company. The firm is headquartered in Houston, Texas. Their team offers Back Office Outsourcing and Call Center Services.
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$10,000+$150 - $199 / hr2 - 9Los Angeles, CA
Services provided
20% ERP Consulting and SI15% Accounting15% IT Strategy Consulting +6 services10% Back Office Outsourcing10% Business Consulting10% Commercial Financing10% Funding & Investment5% HR Consulting5% RecruitingSee all 2 projectsVargasAndrews is a strategic consulting firm specializing in business and digital transformation, CRM refinement, and executive recruitment. Reviewers highlight the company's responsiveness, expertise in evolving technology needs, and thorough project management. Clients appreciate their role in shaping company culture and providing strategic guidance, with 100% of reviews noting their value in facilitating organizational growth and transformation.
Reviews mention Open to feedback
VargasAndrews demonstrates a strong openness to feedback, as highlighted by their proactive approach to addressing initial gaps in the recruiting cycle. Clients commend their willingness to adapt and enhance clarity in project management, noting that any issues were promptly resolved. The VP of Ramcar Batteries emphasized their commitment to company culture and coaching, indicating a deep investment in client success. Overall, the sentiment is positive, with a clear appreciation for their responsiveness to client needs.-
Recruiting & Business Strategy for Automotive Battery Co.
5.0 Jan 8, 2021Naturally, there were growing pains. There were times during the recruiting cycle when no one was assigned to do certain tasks. There was a lack of clarity and some things fell through the cracks. However, these things have since been addressed. They were great at addressing feedback.
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Industry Experience
VargasAndrews demonstrates strong capabilities in the Information Technology and Automotive industries. Clients praise their responsiveness, expertise in digital transformations, and strategic recruitment efforts. In IT, they effectively refine CRM systems and facilitate organizational growth. In the Automotive sector, they support business and digital transformations, enhancing team dynamics and culture. Overall, their impact is marked by thorough project management and a commitment to client success, making them well-suited for companies undergoing significant changes.
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Information technology Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with VargasAndrews' pricing, noting it as reasonable compared to market standards. One client highlighted their thoroughness and value, stating they received significant return on a $270,000 investment. Overall sentiment indicates a strong sense of value for money, with clients appreciating the company's responsiveness and commitment to delivering high-quality results, despite some areas for improvement in project clarity and speed of execution.Was this helpful?
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Featured
What are Featured Providers?
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
30% Call Center Services30% Customer Service Outsourcing10% Back Office Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Sales OutsourcingSee all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
Reviews mention Timely
Overall sentiment regarding timeliness at Select VoiceCom is highly positive. Clients commend the company's ability to deliver on time and manage projects efficiently, with one client noting, "They always deliver on time and exceed our expectations." Another client highlighted their impressive capacity to handle multiple complex projects simultaneously without delays, stating, "They maintained a seamless workflow without any missed deadlines." This consistent reliability reflects Select VoiceCom's commitment to client satisfaction.-
Back Office & Sales Outsourcing for Photography Studio
5.0 Feb 7, 2025SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.
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0 of 1 reviews is 5 stars$10,000 – $49,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, Select VoiceCom has received positive feedback for their organized and communicative approach. A client noted their impressive ability to source and hire talented individuals while maintaining a personalized and responsive service. The team's alignment with the client's values and culture was highlighted as a key reason for selection. Overall, clients express high satisfaction with Select VoiceCom's performance, with no significant areas for improvement identified.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.Was this helpful?
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$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
40% Back Office Outsourcing30% Call Center Services30% Customer Service OutsourcingSee all 10 projectsHelpSquad is a customer service augmentation company offering services such as live chat, call center support, and virtual assistant solutions. Their reviews indicate high satisfaction, with 100% of clients praising their responsiveness, professionalism, and ability to increase lead generation and conversion rates. Their services are noted for being cost-effective and tailored to client needs, with no significant areas for improvement identified.
Reviews mention Timely
The overall sentiment regarding HelpSquad's timeliness is highly positive. Clients frequently noted their ability to deliver services promptly and meet deadlines. For instance, one client stated that HelpSquad handles chats 'in a timely and professional manner' and another emphasized that 'attentiveness and timeliness was on point.' Additionally, clients appreciated the team's responsiveness and willingness to adapt quickly, reinforcing their reputation for timely service delivery.-
Customer Service Outsourcing for Medical Company
5.0 Aug 1, 2024HelpSquad is very timely and great to work with. I highly recommend them. HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay.
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Virtual Agent Dev for Omnichannel Support Solutions Co
5.0 Feb 22, 2024HelpSquad delivered exactly what we needed and helped us save time, so I gave them a five out of five. Everything was satisfactory with HelpSquad's project management in terms of delivering on time and within budget.
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Call Center Services for Software Company
5.0 Feb 14, 2024Attentiveness and timeliness was on point.
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Call Center Services for Moving & Storage Company
5.0 Feb 13, 2024Yes, communication and project management was done in a timely fashion.
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Industry Experience
HelpSquad has demonstrated expertise across various industries, including Education, Advertising & Marketing, Medical, Consumer Products, Manufacturing, Pharmaceuticals, Business Services, Software, Supply Chain, Logistics, Transport, and Healthcare. Clients consistently praised their personalized service, timely communication, and impactful solutions, resulting in measurable improvements such as increased leads and conversion rates. Overall sentiment is highly positive, particularly in the Medical and Consumer Products sectors, where HelpSquad’s support significantly enhanced customer engagement and operational efficiency.
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Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Education HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised HelpSquad for delivering excellent value for their cost. Several reviews highlighted how the company's pricing fit within budget constraints while providing robust services. For instance, a client from National University noted HelpSquad's 'good value for cost,' and another from Mason Bottle emphasized the significant improvement in conversion rates, attributing it to HelpSquad's effective service at a reasonable price. Overall, the sentiment is overwhelmingly positive regarding the company's affordability and value proposition.Was this helpful?
More responsive than most other service providers
Get in TouchHelpSquad is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
$1,000+Undisclosed1,000 - 9,999Santa Monica, CAServices provided
50% Customer Service Outsourcing15% Back Office Outsourcing15% Call Center Services +2 services15% Employer of Record (EOR) Services5% Data Annotation ServicesSee all 10 projectsBoldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.
Reviews mention Meets deadlines
Clients have expressed a positive sentiment regarding Boldr.'s ability to meet deadlines, highlighting their commitment to fulfilling urgent project requirements. One client noted, 'Boldr. has gone above and beyond what’s necessary to fulfill our needs in this way,' emphasizing their reliability. Additionally, they have consistently met deadlines, as stated by another reviewer, reinforcing their strong project management capabilities. Overall, the feedback indicates a high level of satisfaction with Boldr.'s punctuality and dedication.-
Data Services Outsourcing for Machinery Mnfctrng Company
5.0 Aug 5, 2022There are time constraints on the project as well, and it was urgent that we hit them. Boldr. has gone above and beyond what’s necessary to fulfill our needs in this way. They’ve met our deadlines, and I handle the budget and staffing.
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Industry Experience
Boldr has demonstrated expertise across various industries, including Consumer Products, Retail, Manufacturing, and Other Industries, consistently receiving positive feedback. Clients appreciate their adaptability, strong project management, and ability to provide tailored solutions. In Consumer Products and Retail, they excelled in enhancing customer support metrics and operational efficiency. In Manufacturing, they contributed to improved data accuracy. Overall, Boldr is recognized for its genuine partnership approach and commitment to client success, making them a suitable choice for businesses in these sectors.
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Other industries Consumer products & services Other Industry Retail Manufacturing Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Boldr. for their cost-effectiveness and value for money. For instance, Babylist reported annual savings of $6 million due to their partnership, highlighting Boldr.'s ability to deliver significant cost reductions. Tractive emphasized that Boldr.'s pricing fit their budget, providing great value for the services rendered. Overall, the sentiment reflects satisfaction with the financial aspects of their engagement, with clients appreciating the balance of quality service and affordability.Was this helpful?
More responsive than most other service providers
Get in TouchBoldr. is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$5,000+< $25 / hr250 - 999Miami Beach, FL
Services provided
50% Customer Service Outsourcing30% Finance & Accounting Outsourcing (FAO)20% Back Office OutsourcingSee all 1 projectsAt Atidiv, we help businesses scale smarter with our data-driven outsourcing solutions. We swiftly onboard and seamlessly integrate expert teams as an extension of our clients, providing tailored
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$1,000+< $25 / hr250 - 999Greenwood Village, CO
Services provided
50% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +1 service10% Sales OutsourcingPRG, a Back Office Outsourcing company, is headquartered in Greenwood Village, Colorado. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999Uppilipalayam, India
Services provided
60% Back Office Outsourcing18% Customer Service Outsourcing12% Call Center Services +1 service10% Sales OutsourcingVelan Info Services is a Back Office Outsourcing company. Established in 2007, the agency specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Services provided
85% Call Center Services15% Customer Service OutsourcingAdministrative Resource Options is a call center service. They are headquartered in Chicago, Illinois. Their team focuses on Call Center Services and Customer Service Outsourcing.
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$50,000+< $25 / hr1,000 - 9,999Sofia, Bulgaria
Services provided
80% Customer Service Outsourcing10% Back Office Outsourcing10% Call Center ServicesSixty K Ltd is a large Customer Service Outsourcing company. Founded in 2008, the team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
30% Customer Service Outsourcing30% Finance & Accounting Outsourcing (FAO)20% Back Office Outsourcing +1 service20% IT Staff AugmentationSee all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
Reviews mention Helpful
The overall sentiment towards Connext Global Solutions is positive, with clients appreciating their proactive approach and integrity. One CEO highlighted the effective communication and the ability to quickly scale resources, noting that Connext mobilized equipment during the pandemic to ensure uninterrupted service. Clients expressed satisfaction with the partnership, emphasizing the substantial impact on their operational efficiency and growth, though they also suggested an expansion into new geographic areas for talent recruitment.-
Staff Augmentation for Accounting Management Firm
5.0 Dec 17, 2021Our communication with the Connext team who helped us recruit and design a workable structure has been very good and transparent. The communication with the team of our resources has taken time to develop. We are still continuing to work on processes and technologies to improve the workflow.
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2 of 2 reviews are 5 starsUnknown avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
Recent client feedback for Connext highlights their effective call center services and impressive hiring process, resulting in positive guest experiences and reduced complaints. Clients appreciate the strong communication and project management, noting improvements in workload balance and operational efficiency. However, suggestions for enhancement include increased employee training. Overall, sentiment is positive, with clients valuing Connext's alignment with their company values and commitment to quality service.Was this helpful?
Industry Experience
Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.Was this helpful?
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
30% Call Center Services20% Customer Service Outsourcing20% IT Managed Services +2 services20% Sales Outsourcing10% Back Office OutsourcingSee all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
3 of 3 reviews are 5 stars$10,000 – $49,000 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
Recent client feedback for MarKam Solutions reflects a highly positive sentiment, emphasizing their exceptional project management and adaptability. Clients praised their ability to tailor solutions to specific needs, as noted by a Project Manager who highlighted their 'personal approach' and commitment to exceeding expectations. Additionally, a Senior Account Manager noted impressive results in lead generation and sales metrics, attributing success to MarKam's strategic methods and proactive communication. Overall, no significant areas for improvement were identified by clients.Was this helpful?
Industry Experience
MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.
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Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing TransportationWas this helpful?
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$100,000+Undisclosed10,000+SingaporeServices provided
60% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +1 service10% Call Center ServicesSee all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
Reviews mention Collaborative
Client feedback highlights TDCX's strong collaborative approach, emphasizing their partnership mentality and responsiveness to challenges. One client noted their ability to adapt quickly to process changes and offer innovative solutions, fostering a sense of teamwork. Another praised the organization's commitment to long-term growth and flexibility, with effective communication and alignment between teams. Overall, the sentiment reflects a positive perception of TDCX's collaborative efforts in supporting client objectives.-
Call Center Services for Global Social Media Company
5.0 May 17, 2022I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed. Their analytics teams are also very quick to conduct analysis and come back with valuable insights.
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BPO Services for E-Commerce Company
5.0 Mar 31, 2022We have weekly syncs and our action items are well-managed over a tracker. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. In addition, the Operations manager is very easy to reach and fast in response.
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Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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$1,000+$25 - $49 / hr50 - 249Wheelers Hill, Australia
Services provided
50% Call Center Services25% Customer Service Outsourcing25% Sales OutsourcingIn Wheelers Hill, Australia, 24x7 Direct is an answering service. They provide Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed250 - 999Amory, MS
Services provided
30% Back Office Outsourcing16% Customer Service Outsourcing14% Call Center Services +4 services10% E-Commerce Development10% HR Consulting10% IT Managed Services10% Sales OutsourcingSSR TECHVISION, a Back Office Outsourcing company, was launched in 2015. Headquartered in Amory, Mississippi, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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What are Featured Providers?
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
40% Customer Service Outsourcing30% Back Office Outsourcing20% Call Center Services +1 service10% Finance & Accounting Outsourcing (FAO)See all 46 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
Reviews mention Personable
Clients consistently describe Big Outsource as highly personable, with VAs demonstrating attentiveness and a genuine understanding of brand voice. One CEO noted their VA swiftly captured their tone, making communication feel authentic and aligned with their brand. Similarly, a Senior Manager highlighted the personalized approach in matching them with a VA experienced in ecommerce, enhancing the overall client experience. Overall sentiment reflects strong appreciation for the company's ability to foster meaningful connections and deliver tailored support.-
Customer Service Outsourcing for Beauty Brand
5.0 Jun 14, 2025I appreciated that they didn’t just assign someone randomly. There was a clear effort to match me with a VA who had experience in ecommerce and customer service. It felt personalized. Also, her English skills and tone were a perfect fit for my brand voice.
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VA & Back Office Outsourcing for FinTech Co
5.0 Jul 29, 2025I loved how the VA quickly picked up my tone of voice and was able to write captions that felt authentic to my brand. She was curious, attentive, and clearly took pride in getting the little details right. For a solo founder like me, that’s golden.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.Was this helpful?
More responsive than most other service providers
Get in TouchBig Outsource is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
10% Back Office Outsourcing10% Call Center Services10% Customer Service Outsourcing +7 services10% Employer of Record (EOR) Services10% Finance & Accounting Outsourcing (FAO)10% HR Outsourcing10% IT Staff Augmentation10% Recruitment Process Outsourcing10% Sales Outsourcing10% StaffingSee all 22 projectsRemote Team Solutions specializes in staffing and recruitment, offering services like virtual assistance, customer care outsourcing, and recruitment support for various industries. With a 100% positive feedback rate, clients highlight their reliability, trustworthiness, and alignment with company values. Over 75% of reviewers appreciate their timely delivery and cost-effective solutions, with many noting the company's exceptional project management and responsiveness.
Reviews mention Open to feedback
The overall sentiment regarding Remote Team Solutions' openness to feedback is highly positive. Clients appreciate their accessibility and willingness to adapt to specific needs. One client noted, 'They actually listen and present great solutions,' highlighting their responsiveness. Additionally, the collaborative nature of the recruitment process, where clients are involved in interviews, further emphasizes their commitment to client input. While there may be slight delays in recruitment, the quality of service is deemed worth the investment.-
HR Services for IT Consulting Firm
5.0 Aug 29, 2022They actually listen and present great solutions. They are accessible and willing to be as flexible as we require. I talked with many outsourcing companies, but RTS stands out by a lot since I can see how happy their workers actually are, and how they feel an actual part of our company, not just numbers.
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1 of 2 reviews are 5 stars$50,000 – $199,999 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
Recent reviews for Remote Team Solutions highlight a strong focus on trust and effective project management. Clients from Nutiliti and Dolghih Law Group praised the company's reliability, with the CTO noting they have successfully partnered for four years, managing extensive business operations efficiently. The Founder of Dolghih Law Group emphasized the quality of work delivered by their virtual assistant. Overall, sentiment is highly positive, with no significant areas for improvement identified.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently remark on the exceptional value provided by Remote Team Solutions, highlighting their cost-effectiveness compared to competitors. For instance, one client noted that hiring senior recruiters through RTS was over 50% cheaper than hiring junior-level staff elsewhere, yet the productivity was doubled. Another client emphasized that RTS's services, while slightly higher in cost than some options, delivered superior quality that justified the investment. Overall, feedback reflects strong satisfaction with the quality of service relative to pricing.Was this helpful?
More responsive than most other service providers
Get in TouchRemote Team Solutions is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999Cairo, Egypt
Services provided
25% Customer Service Outsourcing20% IT Managed Services15% Call Center Services +6 services10% Back Office Outsourcing10% HR Outsourcing10% Sales Outsourcing5% Accounting3% Recruiting2% StaffingETISAL International is a Customer Service Outsourcing company located in Cairo, Egypt and Cairo, Egypt. Their services include Customer Service Outsourcing and IT managed services.
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Undisclosed< $25 / hr250 - 999Kochi, India
Services provided
82% Back Office Outsourcing18% Customer Service OutsourcingOffshore India Data Entry is a Back Office Outsourcing company. They were established in 2013, and their services include Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249New Delhi, India
Services provided
40% Back Office Outsourcing30% Call Center Services20% Customer Service Outsourcing +1 service10% Sales OutsourcingD K Business Patron is a Back Office Outsourcing company. They provide Back Office Outsourcing and Call Center Services and are based in New Delhi, India.
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UndisclosedUndisclosed250 - 999Zagreb, Croatia
Services provided
80% Customer Service Outsourcing10% Call Center Services10% Sales OutsourcingHeloo, a Customer Service Outsourcing company, is based in Zagreb, Croatia. Founded in 2017, the team specializes in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Tampa, FL
Services provided
50% Back Office Outsourcing25% Customer Service Outsourcing13% Sales Outsourcing +1 service12% Call Center ServicesImagenet LLC is a Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing and is located in Tampa, Florida and Lake Forest, California.
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UndisclosedUndisclosed1,000 - 9,999Kyiv, Ukraine
Services provided
50% Call Center Services25% Customer Service Outsourcing25% Sales OutsourcingECall Call Center, an answering service, was founded in 2005. The team specializes in Call Center Services and Sales Outsourcing.
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$50,000+< $25 / hr250 - 999Edmonton, Canada
Services provided
40% Back Office Outsourcing30% Call Center Services20% Customer Service Outsourcing +1 service10% Sales OutsourcingGlobal Empire Corporation is a Back Office Outsourcing company in Edmonton, Canada. They offer Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Charleston, SC
Services provided
75% Call Center Services25% Back Office OutsourcingAventus is a call center service. Established in 2014, the firm provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Santo Domingo, Dominican Republic
Services provided
35% Call Center Services35% Sales Outsourcing30% Customer Service OutsourcingAdvensus is a call center service. Based in Santo Domingo, Dominican Republic, their team specializes in Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr250 - 999Dumaguete, Philippines
Services provided
60% Call Center Services20% Back Office Outsourcing15% Customer Service Outsourcing +3 services2% Finance & Accounting Outsourcing (FAO)2% Social Media Marketing1% TranscriptionSophi Outsourcing is a call center. The team focuses on Call Center Services and Back Office Outsourcing and is based in Dumaguete, Philippines and Cebu City, Philippines.
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UndisclosedUndisclosed50 - 249Mississauga, Canada
Services provided
40% Call Center Services30% Back Office Outsourcing30% Customer Service OutsourcingNCRi is an answering service company established in 2008. The firm focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999
Services provided
40% Call Center Services35% Back Office Outsourcing25% Customer Service OutsourcingEstablished in 2020, Otonomee is a midsize call center company. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999New Castle, DE
Services provided
50% Call Center Services30% Sales Outsourcing20% Back Office OutsourcingCallingAgency, a telephone answering service, was established in 2017. They provides Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Woburn, MA
Services provided
25% Back Office Outsourcing25% Call Center Services25% Customer Service Outsourcing +1 service25% TranscriptionScribeEMR, Inc. Is a phone answering service. They specialize in Call Center Services and Back Office Outsourcing and were launched in 2016.
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$1,000+< $25 / hr250 - 999Princeton, NJ
Services provided
50% Back Office Outsourcing50% Call Center ServicesCall center and Back Office Outsourcing company Express Virtual Assistant was launched in 2004. The agency offers Call Center Services and Back Office Outsourcing.
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$25,000+Undisclosed1,000 - 9,999
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% HR Outsourcing20% RecruitingEstablished in 2004, iMarque is a phone answering service. The team provides Call Center Services and Back Office Outsourcing.
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$50,000+< $25 / hr1,000 - 9,999Fort Worth, TX
Services provided
20% Back Office Outsourcing20% Call Center Services20% IT Managed Services +2 services20% IT Staff Augmentation20% Sales OutsourcingTouchstone BPO is an IT managed services company established in 2002. The large team focuses on IT managed services and IT staff augmentation.
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$25,000+< $25 / hr1,000 - 9,999
Services provided
25% Back Office Outsourcing25% Call Center Services25% Customer Service Outsourcing +1 service25% Sales OutsourcingCall center service Dial Afrika was launched in 2018. The team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr250 - 999
Services provided
25% Back Office Outsourcing25% Call Center Services25% Customer Service Outsourcing +1 service25% Sales OutsourcingPlatinumOne Business Services Ltd is an answering service company. The Thane, India-based firm specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% Employer of Record (EOR) Services20% Finance & Accounting Outsourcing (FAO)Nezda is a call center service located in Makati City, Philippines. They offer Call Center Services and Back Office Outsourcing.
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$5,000+$50 - $99 / hr50 - 249
Services provided
35% Call Center Services35% Sales Outsourcing30% Customer Service OutsourcingPearl Lemon Leads Canada is a call center service based in Ottawa, Canada. They specialize in Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
30% Call Center Services25% Transcription20% Back Office Outsourcing +2 services15% Customer Service Outsourcing10% Sales OutsourcingSee all 2 projectsWorldwide Call Centers is a reliable provider of inbound call and appointment scheduling services. Clients emphasize the company's strong performance, responsiveness, and improved communication, with 100% positive feedback and no suggested areas for improvement. Many reviewers note significant cost savings, with annual expenditures ranging from $50,000 to $199,999.
Reviews mention High-quality work
Clients consistently report high-quality work from Worldwide Call Centers, highlighting their strong performance and effective communication. One client noted significant improvements in call handling and customer service, stating they save approximately $2,000 monthly due to enhanced efficiency. Furthermore, the client emphasized satisfaction with the service, mentioning that there was nothing needing improvement after five years of collaboration, reinforcing the positive sentiment surrounding the company's capabilities.-
Inbound Appointment Scheduling for Financial Services Industry
4.5 Nov 2, 2017They have a strong performance. There is nothing to improve.
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Industry Experience
Worldwide Call Centers has proven expertise in the Hospitality & Leisure and Financial Services industries, receiving positive feedback for their reliability and strong performance. Clients noted significant cost savings and improved communication, particularly in managing inbound calls and scheduling. Overall sentiment across both industries is highly favorable, indicating that organizations seeking dependable call center solutions would find a good match with this provider.
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Hospitality & leisure Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently noted that Worldwide Call Centers offers excellent value for money, with one client reporting savings of approximately $50,000 per month due to their services. Another client mentioned saving about $2,000 monthly, highlighting the company's reliability and strong performance. Both clients appreciated the monthly billing structure, which allows for predictable costs, and expressed high satisfaction with the communication and responsiveness of the team.Was this helpful?
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$1,000+< $25 / hr2 - 9
Services provided
75% Back Office Outsourcing25% Call Center ServicesSee all 1 projectsMedValue is a back-office service provider specializing in medical billing. Clients appreciate their efficiency, exceptional client attention, and the significant time and cost savings they deliver. However, there is room for improvement in their pricing structure. Overall, the company has maintained a positive reputation since 2016, with consistent feedback highlighting their speed and quality service.
Industry Experience
MedValue has garnered positive feedback primarily in the manufacturing industry, specifically for back office services such as medical billing. Clients commend their efficiency, client attention, and ability to save time and costs, with one client reporting savings of $10,000 monthly. Overall sentiment indicates strong expertise and reliability in manufacturing, suggesting it as a suitable industry for potential clients seeking similar support.
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ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive MedValue as offering good value for money, particularly noting substantial monthly savings of $10,000 and efficient service that saves 20 hours of work per month. However, there are suggestions for improvement in cost efficiency. Overall, the sentiment reflects satisfaction with the quality of service provided, despite some concerns about pricing.Was this helpful?
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Undisclosed$50 - $99 / hrFreelancerLondon
Services provided
20% Accounting20% Customer Service Outsourcing20% Finance & Accounting Outsourcing (FAO) +2 services20% Fractional CFO Services20% Sales OutsourcingSee all 1 projectsJamPot is a finance company offering bookkeeping services, noted for their reliable and timely project management. Their impressive service is highlighted by the positive client experience, although specific outcomes and areas for improvement were not detailed. This feedback suggests a generally positive perception of JamPot's services.
Industry Experience
JamPot has demonstrated expertise primarily in the eCommerce sector, providing valuable services such as bookkeeping for companies like GoodGood Giving. Feedback indicates a strong capability in managing financial tasks effectively, leading to positive outcomes in project delivery and client satisfaction. Overall sentiment in the eCommerce industry reflects confidence in JamPot's ability to meet clients' needs, suggesting a strong fit for businesses seeking financial and operational support.
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eCommerceWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a positive sentiment regarding JamPot's cost-effectiveness, noting that their pricing aligns well with the value provided. One client specifically highlighted the affordability of their bookkeeping services, emphasizing that they received quality support for a reasonable rate. Overall, feedback indicates that clients feel they receive good value for their investment, reinforcing JamPot's reputation as a cost-efficient choice for financial services.Was this helpful?
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$1,000+< $25 / hr250 - 999Mount Edgecombe, South Africa
Services provided
25% Back Office Outsourcing25% Call Center Services25% Customer Service Outsourcing +1 service25% Sales OutsourcingConsumer Links is a midsize phone answering service. They focus on Call Center Services and Back Office Outsourcing and were launched in 2015.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
40% Back Office Outsourcing20% Customer Service Outsourcing15% HR Outsourcing +2 services15% Sales Outsourcing10% Finance & Accounting Outsourcing (FAO)Callhounds Global, a Back Office Outsourcing company, was launched in 2020. The team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999
Services provided
34% Call Center Services20% Back Office Outsourcing11% Customer Service Outsourcing +5 services10% Finance & Accounting Outsourcing (FAO)10% Web Development5% Custom Software Development5% Mobile App Development5% Web DesignOptimal Virtual Employee is a phone answering service. They offer Call Center Services and Back Office Outsourcing and were founded in 2007. The firm is based in India.
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Undisclosed< $25 / hr1,000 - 9,999Mandaluyong, Philippines
Services provided
10% Back Office Outsourcing10% Call Center Services10% Customer Service Outsourcing +7 services10% Finance & Accounting Outsourcing (FAO)10% HR Consulting10% HR Outsourcing10% IT Managed Services10% IT Staff Augmentation10% IT Strategy Consulting10% Sales OutsourcingConnectOS is an IT strategy consulting company. Located in Mandaluyong, Philippines and Melbourne, Australia, the firm provides IT strategy consulting and IT managed services.
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$5,000+< $25 / hr250 - 999Dhaka, Bangladesh
Services provided
35% Call Center Services25% Customer Service Outsourcing20% Back Office Outsourcing +1 service20% Sales OutsourcingSee all 1 projectsIgnite Tech Solutions provides exceptional customer support and call center services, as reflected in their reviews on Clutch.co. Clients commend the company's active and responsive team, noting that they consistently deliver high-quality service. The recurring theme highlights their effective communication and impressive project management skills, making them a reliable partner for support-related projects.
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UndisclosedUndisclosed50 - 249Alpharetta, GA
Services provided
20% Accounting20% Call Center Services20% Commercial Financing +2 services20% Financial Advising & Planning20% Insurance Services & BrokersSee all 1 projectsCapital Recovery Corporation is a collections management company known for its efficient and responsive services. The reviews highlight their excellent project management and local presence, which fosters strong client relationships. Overall, 100% of the feedback is positive, emphasizing their knowledge, quick communication, and effective client portal, although a minor suggestion for further website improvement was noted.
Industry Experience
Capital Recovery Corporation has demonstrated strong expertise in the financial services sector, particularly in collections management. Clients appreciate their responsiveness and effective communication, highlighting their ability to recover outstanding accounts efficiently. Their local presence fosters positive relationships, enhancing client satisfaction. Overall sentiment within the financial services industry is highly favorable, suggesting that companies seeking collection solutions would find a good match with this provider.
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Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Capital Recovery Corporation as offering good value for money, particularly due to their contingency-based fee structure, which means they only charge when collections are successful. One client noted an annual investment of $750,000–$1 million with a collection rate of 12%, highlighting the effectiveness of their services. Additionally, their responsiveness and local presence were praised, further enhancing their perceived value.Was this helpful?
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$1,000+Undisclosed50 - 249
Services provided
10% Call Center Services10% Custom Software Development10% E-Commerce Development +15 services10% Mobile App Development10% Pay Per Click10% Search Engine Optimization10% Social Media Marketing10% Web Development2% Application Management & Support2% Cloud Consulting & SI2% Content Marketing2% Conversion Optimization2% Email Marketing2% IT Managed Services2% IT Strategy Consulting2% Video Production2% Wearable App Development2% Web DesignSee all 3 projectsHT Visions is a web development company specializing in creating custom platforms, CRM systems, and professional websites to enhance user engagement and operational efficiency. Across reviews, 100% of clients praised their responsiveness and ability to tailor solutions effectively. However, 33% mentioned room for improvement in post-launch support and user training.
Industry Experience
HT Visions has demonstrated strong expertise in the Arts, Entertainment & Music and Financial Services industries. Clients in the music sector praised their ability to enhance user experiences through thoughtful UX/UI design, leading to greater engagement. In financial services, their custom web development resulted in significant increases in website traffic and client satisfaction. Overall sentiment is highly positive, with clients noting HT Visions' technical proficiency, responsiveness, and creativity as key strengths, making them a solid choice for projects in these fields.
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Arts, entertainment & music Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have highlighted HT Visions' competitive pricing and strong value for money, with one reviewer noting that their pricing fit the budget and offered good value for the cost. Another client emphasized the impressive outcomes achieved, including increased engagement and improved client satisfaction, which further justified the investment. Overall, the sentiment reflects satisfaction with the balance between cost and the quality of services provided, though suggestions for additional post-launch support were noted.Was this helpful?
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$1,000+Undisclosed10 - 49Hyderabad, India
Services provided
59% Email Marketing20% Sales Outsourcing10% IT Staff Augmentation +3 services5% Search Engine Optimization5% Social Media Marketing1% Pay Per ClickSee all 5 projectsMaan Digital Solutions is a digital marketing agency specializing in lead generation and business development, often praised for their timely delivery and effective communication. Approximately 75% of reviews highlight their budget-friendly pricing and responsiveness, while 25% suggest improvements in strategic understanding and resource allocation. Overall, clients appreciate their proactive approach and adaptability in meeting project goals.
Reviews mention Communicative
Overall, clients expressed positive sentiment regarding Maan Digital Solutions' communication. They highlighted the team's clear and proactive communication, delivering items on time and providing regular updates. For instance, one client noted their flexibility and openness to feedback, describing them as an extension of their team. Another client emphasized that communication was 'good' and met expectations. However, there were suggestions for improvement in understanding project details more comprehensively and enhancing implementation processes.-
Digital Marketing & Lead Generation for Game Dev Studio
5.0 Apr 14, 2025Mann Digital Solutions maintained clear communication and delivered all items on time. They were proactive in sharing weekly updates, responsive to our feedback, and quick to adapt strategies based on performance. Their team was flexible, collaborative, and ensured our goals were always a priority.
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Email Marketing & Sales Outsourcing for IT Company
5.0 Apr 18, 2025They deliverd on time and they responded quickly, but somethings were not implemented. I was impressed by their communication with us.
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Industry Experience
Maan Digital Solutions has demonstrated expertise across diverse industries, including Information Technology, Gaming, Software, and IT Services. Clients have praised their effective lead generation, digital marketing strategies, and strong communication skills, resulting in increased client acquisition and brand awareness. The overall sentiment is positive, particularly in the Gaming and Software sectors, where their adaptability and collaborative approach have driven notable outcomes. Potential clients in these industries may find Maan Digital Solutions to be a strong match for their project needs.
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Information technology Gaming Software IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised Maan Digital Solutions for their competitive pricing and strong value for money. For instance, one client noted that the pricing fit their budget and highlighted the good value for cost provided. Another remarked on the efficiency of their services, leading to a 25% decrease in cost per lead. Overall, the sentiment reflects satisfaction with the affordability and effectiveness of the services offered, indicating a positive correlation between cost and deliverable outcomes.Was this helpful?
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$50,000+< $25 / hr1,000 - 9,999Riyadh, Saudi Arabia
Services provided
40% Call Center Services15% HR Outsourcing15% Recruitment Process Outsourcing +3 services10% Back Office Outsourcing10% Customer Service Outsourcing10% Sales OutsourcingExcellent Solutions is a large call center company headquartered in Riyadh, Saudi Arabia. Their services include Call Center Services and HR Outsourcing.
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Undisclosed< $25 / hr10 - 49
Services provided
20% Back Office Outsourcing20% Graphic Design20% Pay Per Click +2 services20% Search Engine Optimization20% Social Media MarketingSee all 5 projectsMy Remote VA - B2B C-Suite Executive VA Services is a company specializing in virtual executive-level administrative support. Reviews highlight their reliability, responsiveness, and ability to enhance productivity, with 100% positive feedback emphasizing their attention to detail and seamless integration into client teams. Clients appreciate their proactive approach and the added value of their cost-effective services.
Industry Experience
My Remote VA has received positive feedback primarily from clients in the business services sector. They excel in providing executive-level administrative support, enhancing productivity, and improving internal workflows, which has significantly benefited clients' strategic decision-making. Reviews highlight their reliability, attention to detail, and seamless integration as a team extension. Their expertise suggests strong alignment for businesses seeking virtual assistance in operational efficiency and brand management, particularly within the advisory and consultancy domains.
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Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently report that My Remote VA offers exceptional value for money, highlighting their competitive pricing and effective services. One client noted that the pricing fit their budget while providing great value, particularly through their 'free forever' plan, which allowed for a risk-free trial of their services. Overall sentiment reflects satisfaction with the cost relative to the quality of work delivered, with clients appreciating the reliability and proactive nature of the team in enhancing productivity.Was this helpful?
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$1,000+Undisclosed2 - 9Memphis, TN
Services provided
10% Branding10% Business Consulting10% Content Marketing +7 services10% E-Commerce Development10% Marketing Strategy10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Web Design10% Web DevelopmentSee all 2 projectsKing Creative Co. is a multifaceted agency specializing in SEO marketing, WordPress website development, and branding and messaging frameworks. The company is praised for its thoroughness and dedication to clients, with over 90% of reviews highlighting their effective project management and authenticity. Clients appreciate their open communication, strategic insights, and ability to enhance online presence and brand clarity.
Reviews mention Passionate about their work
Clients consistently highlight King Creative Co.'s passion for their work, noting Bart's authentic energy and commitment to client success. One client remarked on Bart's ability to challenge them thoughtfully, stating he genuinely wants to see them succeed. The company’s dedication to clear communication and alignment throughout the project further emphasizes their enthusiasm and investment in client outcomes, creating a positive and engaging experience.-
Branding & Comms Strategy for SaaS Trucking Startup
5.0 Apr 8, 2020They challenged us to think about important things because they want to see us succeed. Bart is a very authentic person with a ton of energy and passion. His advice leads us in the right direction. Also, he makes sure to listen to what is most important to us. I also appreciate their dedication and authenticity. They make sure to check in with us to make sure we were aligned. They really value us as a customer and want us to get value out of the project.
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Industry Experience
King Creative Co. has garnered positive feedback across various industries, notably in Software and Transportation. Clients in the Software sector praised their SEO and web development services, noting significant improvements in website traffic and revenue. In the Transportation industry, they were recognized for enhancing branding and messaging clarity, resulting in better strategic decision-making. Overall, King Creative Co. is viewed as a dedicated and authentic partner, making them a suitable choice for businesses seeking marketing and branding expertise.
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Software TransportationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback on King Creative Co. indicates a positive sentiment regarding the company's cost and value for money. One client noted an investment of approximately $1,250 per month for SEO services, leading to significant traffic improvements and doubled revenue. Another client reported spending $5,000 for branding services, praising the clarity and effectiveness gained from their expertise. While some mentioned that their thorough approach may not be the cheapest, it is perceived as highly effective, ensuring a good return on investment.Was this helpful?
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Undisclosed< $25 / hr250 - 999Huntington Beach, CA
Services provided
40% Back Office Outsourcing25% Finance & Accounting Outsourcing (FAO)20% Social Media Marketing +3 services5% Call Center Services5% Customer Service Outsourcing5% Sales OutsourcingBack Office Outsourcing company TaskBullet is based in Huntington Beach, California. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$50,000+$50 - $99 / hr10 - 49Mumbai, India
Services provided
60% E-Commerce Development30% Back Office Outsourcing10% Content MarketingSee all 3 projectsCustex is a content management and writing service company, specializing in managing content and imagery with a focus on quality and timely delivery. The reviews reveal a satisfaction rate of approximately 90%, highlighting Custex's responsiveness and professionalism. Clients appreciate their consistent communication and project management, although they express a desire for more innovation tailored to project-specific needs.
Reviews mention Professional
Custex has received positive feedback regarding their professionalism, with clients noting their effective project management and reliable communication. One client highlighted that the Custex team consistently meets their needs and maintains a satisfactory turnaround time. Additionally, they have been recognized for their ability to produce quality work, aligning well with established standards. Overall, the sentiment reflects a high level of professionalism, indicating that potential customers can expect a satisfying partnership.-
Content Writing and Marketing for Grocery Firm
4.5 Aug 13, 2020Project management is handled nicely. We communicate twice a week. The turnaround time is as expected. They’ve never let us down. The project lead knows her trade. They’re quite professional. They have other big Indian clients also. If someone hires them, they’ll be satisfied with their work.
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Industry Experience
Custex has demonstrated expertise primarily in the IT Services and Retail industries. Clients in IT Services noted their responsiveness and ability to meet quality specifications, though they desired more innovation. In the Retail sector, feedback highlighted Custex's capability in content writing, with consistent project management and adherence to deadlines. Overall, their strengths lie in content curation and project execution, making them a suitable partner for businesses seeking support in e-commerce and content development.
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IT Services RetailWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Custex is perceived as offering good value for money, with clients noting their responsive communication and adherence to quality specifications. One client highlighted a cost of approximately $350 for 500 product descriptions, which they found reasonable. Another review praised the effective project management and timely delivery, reinforcing the company's reputation for reliability. Overall, clients express satisfaction with Custex's services relative to the investment made, although some expect further innovation in their projects.Was this helpful?
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$5,000+Undisclosed10 - 49Scoresby, Australia
Services provided
20% Email Marketing20% Sales Outsourcing10% Call Center Services +8 services10% Market Research10% Pay Per Click5% Content Marketing5% Digital Strategy5% Direct Marketing5% Event Marketing5% Marketing Strategy5% Search Engine OptimizationSee all 2 projectsLead Express is a lead generation company specializing in comprehensive and integrated campaigns to enhance client engagement and secure high-quality leads. Reviews highlight their exceptional ability to understand client needs and facilitate meaningful introductions, leading to significant increases in potential client conversations and successful outcomes. Approximately 100% of the reviews reflect positive feedback, emphasizing their strategic approach and effective communication.
Reviews mention High-quality work
Lead Express has consistently delivered high-quality work, as evidenced by their successful lead generation campaigns that have evolved from three months to a year-long project. Clients have noted their ability to eliminate disinterested prospects, thereby providing leads that meet specific criteria. The managing director of APAC ISOMetrix highlighted their dedication to understanding the client's business, which has been a key factor in the ongoing partnership, demonstrating a strong overall sentiment of satisfaction.-
Lead Generation for Software Solutions Provider
4.5 Jun 24, 2021Based on this metric, we can say that Lead Express has brought in prospects that meet our criteria. They’ve eliminated disinterested prospects to bring us high-quality leads. There have been very few cases where the prospects are, when followed up on, unaware of what they’re being called for.
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Industry Experience
Lead Express has demonstrated strong expertise in lead generation across various industries, notably in Advertising & Marketing and IT Services. Clients have praised their comprehensive end-to-end campaigns, which significantly boosted lead generation and established high-quality connections. The feedback highlights their ability to understand client needs and deliver impressive ROI, particularly in complex sectors such as Financial Services, Healthcare, and Oil & Gas. Overall, sentiment in these industries is positive, suggesting Lead Express is well-suited for businesses seeking effective lead generation solutions.
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IT Services Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Lead Express is perceived as providing excellent value for money, with clients reporting significant returns on investment; one noted a 2400% ROI from their campaign. While the investment can be substantial, such as $115,000 AUD for a year-long project, clients feel the quality of leads and the depth of understanding of their business justify the costs. Overall, sentiment towards their pricing and value is highly positive, with clients appreciating the high-quality leads generated.Was this helpful?
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$10,000+$50 - $99 / hr50 - 249Great Neck Plaza, NY
Services provided
20% BI & Big Data Consulting & SI20% Blockchain20% Branding +2 services20% Sales Outsourcing20% Web DevelopmentSee all 1 projectsSapientPro NYC is a web development company praised for its capability in developing and launching web-based applications. Reviews highlight their responsive communication, with 100% of feedback noting timely responses and project delivery. Clients commend their understanding of diverse tech stacks and reasonable pricing, making them a reliable choice for application development projects.
Industry Experience
SapientPro NYC has demonstrated expertise primarily in the Advertising & Marketing industry, where they successfully built a web-based application for a marketing agency, showcasing their ability to deliver projects on time and meet client specifications. Feedback highlights their strong communication, responsiveness, and technical proficiency across various tech stacks. Overall, clients appreciate their good value for cost and capability in application development, making them a suitable choice for companies within the marketing sector seeking reliable and capable partners.
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Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed positive sentiments regarding SapientPro NYC's cost-effectiveness and overall value for money. One review highlighted their 'good value for cost' and noted that the team was capable, responsive, and delivered a functional application in a timely manner. Additionally, the ability to understand various tech stacks and build applications at reasonable costs was particularly appreciated, reinforcing the perception that clients receive substantial value relative to their investment.Was this helpful?
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$1,000+Undisclosed10 - 49Herzliya, Israel
Services provided
25% Account-Based Marketing25% Demand Generation Marketing25% Email Marketing +1 service25% Sales OutsourcingSee all 3 projectsInfinite - B2B Lead Generation Agency is a specialized firm offering LinkedIn outreach and lead generation services. Client feedback is overwhelmingly positive, highlighting their strategic approach, reliable project management, and high-quality leads. Impressively, 100% of reviewers mentioned successful lead conversion and personalized service. A minor suggestion for improvement is expanding their prospect database.
Reviews mention Transparent
Clients consistently highlight the transparency exhibited by Infinite - B2B Lead Generation Agency, particularly praising Tom, the CEO, for his ethical approach and straightforward communication. One client noted, 'Tom is very accessible' and 'transparent regarding his results,' which reflects the company's commitment to clear and honest client relationships. Overall, the sentiment surrounding transparency is highly positive, indicating that clients feel informed and valued throughout their engagement.-
Social Media Marketing & Lead Gen for Digital Marketing Co
5.0 Sep 5, 2025Infinite - B2B Lead Generation Agency has invested huge efforts in refining their processes, and it shows. Furthermore, the CEO is a straight shooter, is transparent regarding his results and works hard for you.
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3 of 3 reviews are 5 starsLess than $10,000 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
Recent reviews of Infinite - B2B Lead Generation Agency reflect a highly positive sentiment, with clients praising their effective LinkedIn outreach strategies and high-quality lead generation. One client noted a consistent pipeline of qualified leads and effective communication, while another highlighted the tailored approach and impressive conversion rates. Clients appreciate the agency's professionalism and commitment to delivering results, with no significant areas for improvement mentioned. Overall, Infinite is regarded as a reliable partner for B2B lead generation.Was this helpful?
Industry Experience
Infinite - B2B Lead Generation Agency has demonstrated expertise across various industries, including Legal, Consulting, and Advertising & Marketing. Clients commend their tailored approach and commitment, reporting significant improvements in lead conversion rates and client acquisition. The overall sentiment is positive, with clients recognizing their professionalism, timely delivery, and high-quality leads, making them a strong fit for businesses seeking growth in these competitive sectors.
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Legal Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Infinite - B2B Lead Generation Agency's competitive pricing and strong value for money. One client noted the 'great culture fit' and 'good value for cost,' while another emphasized the 'high-value leads' generated for their investment of around $30,000. Overall, the sentiment reflects satisfaction with the cost-effectiveness of the services provided, reinforcing the company's commitment to delivering tailored solutions that align with clients' budgets and needs.Was this helpful?
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$10,000+< $25 / hr1,000 - 9,999Ciudad de México, Mexico
Services provided
65% Call Center Services5% Back Office Outsourcing5% Corporate Relocation +5 services5% Customer Service Outsourcing5% Direct Marketing5% HR Outsourcing5% Other Marketing5% Sales OutsourcingLaunched in 2008, Concentra BPO is a large phone answering service. Their team specializes in Call Center Services and Direct Marketing.
Read moreMore responsive than most other service providers
Get in TouchConcentra BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
95% Back Office Outsourcing5% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
38.1/40.019.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999Auckland, New Zealand
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36/40.018/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.6/40.018.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
35.3/40.017.8/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
65% Back Office Outsourcing35% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
33.8/40.019.6/20 Reviews8.6/10 Clients & Experience5.6/10 Market PresenceService focus
100% Back Office Outsourcing
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.
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