CsMena, 1 Review, Address, Data & More

Jordan Call Center

CsMena is a professional company specializing in the provision of BPO (business process outsourcing). Since our incorporation, we have offered outstanding outsourcing services at the highest level in the industry.

We believe that the outsourcing business only succeeds when we work hand in hand with our clients, and therefore, we value our partnerships.

Min project size

Undisclosed

Hourly rate

Undisclosed

Employees

250 - 999

Locations

Amman, Jordan

Year founded

Founded 2018

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 5 /5

Most Common Project Size

Confidential based on 1 review

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Overall Review Rating

5.0

Quality

5.0 /5
Schedule

5.0 /5
Cost

5.0 /5
Willing to Refer

5.0 /5

See all 1 Reviews

CsMena Reviews

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Call Center Services Customer Service Outsourcing
Confidential
Mar. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their commitment to their partner's success and professionalism in serving are impressive."

Nov 16, 2023

CEO, Wedjat Technologies

Wedjat Technologies

Software
Amman, Jordan
201-500 Employees
Online Review

CsMena provides ongoing call center outsourcing services for a public safety tech company. The goals are to reduce costs and reach global talent.

Thanks to CsMena, the client has seen a decrease in cost and an improvement in operational efficiency. The team's excellent customer service has ensured a smooth workflow. They communicate well through virtual meetings and stand out for their professionalism. Customers can expect a great experience.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Wedjat Technologies

Describe what your company does in a single sentence.

A tech company specializes in customizing Ai solutions for public safety

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CsMena to accomplish?

Reducing cost
Reaching their global talents
Their international reach

SOLUTION

How did you find CsMena?

Referral

Why did you select CsMena over others?

High ratings
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from CsMena were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Call Center Outsourcing Support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reducing the cost and increasing our operations efficiency

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their customer services and professionalism help us to deliver the best customer services to our clients and improve our operations efficiency

What was your primary form of communication with CsMena?

Virtual Meeting

What did you find most impressive or unique about this company?

Their commitment to their partner's success and professionalism in serving are impressive

Are there any areas for improvement or something CsMena could have done differently?

All is well

RATINGS

5.0

Showing 1-1 of 1 Reviews

Locations (1)

Headquarters - Amman – Jordan ,King Abdullah The 2nd St. Building No. 181, Beside Khalda Circle Amman, Jordan

101 - 150

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CsMena

Jordan Call Center

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Call Center Services for Public Safety Tech Company

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CsMena

Jordan Call Center

1 Locations

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