CsMena

BACKGROUND

Please describe your company and position.

I am the CEO of Wedjat Technologies

Describe what your company does in a single sentence.

A tech company specializes in customizing Ai solutions for public safety

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CsMena to accomplish?

• Reducing cost
• Reaching their global talents
• Their international reach

SOLUTION

How did you find CsMena?

Referral

Why did you select CsMena over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CsMena were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Call Center Outsourcing Support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reducing the cost and increasing our operations efficiency

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their customer services and professionalism help us to deliver the best customer services to our clients and improve our operations efficiency

What was your primary form of communication with CsMena?

Virtual Meeting

What did you find most impressive or unique about this company?

Their commitment to their partner's success and professionalism in serving are impressive

Are there any areas for improvement or something CsMena could have done differently?

All is well