OnCalla - Contact Center Services Reviews (1), Pricing, Services & Verified Ratings

Call Center Services
$50,000 to $199,999
June 2017 - Oct. 2019

3.5

Quality: 4.5

Schedule: 5.0

Cost: 3.5

Willing to Refer: 2.5

"They never missed a business opportunity!"

Nov 21, 2021

Manager, Bearings Manufacturer

Anonymous

Other industries
Albany, Louisiana
501-1,000 Employees
Online Review

OnCalla - Contact Center Services provided call center services for a bearings manufacturer. They managed 24/7 phone calls, messages, leads pre-qualification, and appointment booking for business opportunities.

OnCalla - Contact Center Services helped successfully increase customer service quality and brought two clients monthly. They professionally managed phone calls and appointments, linking to the calendar system. What stood out the most was their 24/7 availability and personable approach throughout.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

With OnCalla - Contact Center Services, 24/7 phone answering service, you can get all the benefits of a personal receptionist - at a fraction of the cost

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OnCalla - Contact Center Services, and what were your goals??

Lead collection experienced receptionists will pre-qualify leads so you can focus on the best opportunities.

SOLUTION

How did you select this vendor and what were the deciding factors?

They never missed a business opportunity!

Describe the project in detail and walk through their service package, including any calling tools used.

Their call handling team will take messages and deliver them to you via email or SMS.

Who did you work with and what was the feedback process like?

We've had a great experience with OnCalla Call Centers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

OnCalla Call Centers has greatly increased the quality of our client service and has helped bring in 1 to 2 new clients a month, all for a small monthly investment.

Describe their project management style, including communication tools and timeliness.

Voicemail is obsolete. We've found OnCalla Call Centers to answer the phone on time, in a professional manner, and they can tie into our calendar system to schedule appointments.

What did you find most impressive or unique about this company?

24/7 live, personable reception is the way to guarantee you never miss the next big case.

Are there any areas for improvement or something they could have done differently?

None

RATINGS

3.5

"get all the benefits of a personal receptionist"

OnCalla - Contact Center Services

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