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OnCalla Solutions - Call Center Services

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Unlocking Exceptional Customer Experiences

With OnCalla, a 24/7 call center and phone answering service, you get all the benefits of a dedicated agent starting at just $7/hr, using our nearshore operations in Guyana. Whether you need call screening and transfers, message taking, lead collection, appointment scheduling, or order processing, our virtual receptionists deliver professional, consistent service on every call.

  • Min project size
    $5,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Year founded
    Founded 2017

Overview by:

Reviewer avatar
Senior DeMendonca
Founder & CEO About the Team

Service Lines
Call Center Services
50%
Back Office Outsourcing
25%
Customer Service Outsourcing
25%
Select Focus Area
Back Office Outsourcing
Virtual Assistant
100%
Inbound Services
Virtual receptionist
100%
Customer Service Outsourcing
Order Processing & Taking
50%
Phone Support Services
50%
Industries
Medical
20%
eCommerce
15%
Business services
10%
Consumer products & services
10%
HVAC
10%
Legal
10%
Supply Chain, Logistics, and Transport
10%
Automotive
5%
Dental
5%
Energy & natural resources
5%
Clients
Small Business (<$10M)
100%

Pricing Snapshot

Min. project size $5,000+
Avg. hourly rate < $25 /hr
Rating for cost 3.5 /5

Most Common Project Size

$50,000 - $199,999 based on 1 review
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
Learn more about SEO pricing

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Contact Center Services Packages

starting at $1,120/month

Highly Rated Similar Providers

Overall Review Rating

3.5

  • Quality

    4.5 /5

  • Schedule

    5.0 /5

  • Cost

    3.5 /5

  • Willing to Refer

    2.5 /5
See all 1 Reviews

OnCalla Solutions - Call Center Services Reviews

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Industry
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Call Center Services for Bearings Manufacturer

  • Call Center Services
  • $50,000 to $199,999
  • June 2017 - Oct. 2019
3.5
Quality
4.5
Schedule
5.0
Cost
3.5
Willing to Refer
2.5

"They never missed a business opportunity!"

Nov 21, 2021
Manager, Bearings Manufacturer
Anonymous
  • Other industries
  • Albany, Louisiana
  • 501-1,000 Employees
  • Online Review

OnCalla - Contact Center Services provided call center services for a bearings manufacturer. They managed 24/7 phone calls, messages, leads pre-qualification, and appointment booking for business opportunities.

Showing 1-1 of 1 Reviews

Dedicated Call Center Agent

Get a full-time, dedicated call center agent recruited to your role and trained on your brand — starting at just $7/hr. You personally interview and approve every candidate, and our replacement guarantee means you're never stuck with the wrong fit.

Small

$7/hour rate, 0-6 months experience

$1,120 /month
  • Native English-Speaking Agent
  • You Approve Every Candidate
  • Custom Brand Training
  • Performance Replacement Guarantee
  • Bilingual Option Available

Medium

$9/hour rate, 1-2 years experience

$1,440 /month
  • Native English-Speaking Agent
  • You Approve Every Candidate
  • Custom Brand Training
  • Performance Replacement Guarantee
  • Bilingual Option Available

Large

$12/hour rate, 2-4 years experience

$1,920 /month
  • Native English-Speaking Agent
  • You Approve Every Candidate
  • Custom Brand Training
  • Performance Replacement Guarantee
  • Bilingual Option Available
Features

Small

$1,120

/mo

Medium

$1,440

/mo

Large

$1,920

/mo

Native English-Speaking Agent

You Approve Every Candidate

Custom Brand Training

Performance Replacement Guarantee

Bilingual Option Available

Small

$1,120

/mo

Native English-Speaking Agent

You Approve Every Candidate

Custom Brand Training

Performance Replacement Guarantee

Bilingual Option Available

Medium

$1,440

/mo

Native English-Speaking Agent

You Approve Every Candidate

Custom Brand Training

Performance Replacement Guarantee

Bilingual Option Available

Large

$1,920

/mo

Native English-Speaking Agent

You Approve Every Candidate

Custom Brand Training

Performance Replacement Guarantee

Bilingual Option Available

Our Story

Founded in 2017, OnCalla Solutions started with a simple mission: make sure no business ever loses a customer to a missed call. Today we support thousands of US businesses with 24/7 live answering and dedicated agents starting at just $7/hr — staffed by native English speakers based in Guyana, South America. We believe reliable, affordable phone coverage shouldn't be a luxury reserved for big companies. Every call matters, and our team treats it that way.

Meet the Team

Senior DeMendonca

Senior DeMendonca Founder & CEO

Senior DeMendonca is the founder and CEO of OnCalla Solutions, specializing in cost-effective outsourcing and nearshore call center solutions. He's passionate about helping businesses cut costs and never miss a customer call.

What Sets Us Apart

Native English-Speaking Agents at $7/hr

Dedicated agents who sound like an in-house hire, at a fraction of domestic hiring costs.

Same Time Zone as the US

Our Guyana-based team operates in near-alignment with US business hours, unlike offshore providers with overnight-shift gaps.

10+ Years, 5,000+ Businesses Served

A proven track record with a 4.7-star rating across real client reviews.

Quick Facts

9 years in business

Tools and Technology

RingCentral
Google Meet
Google Drive
Google Workspace

Commonly Asked Questions

OnCalla's team of 100+ trained agents allows us to support a wide range of clients simultaneously — from small businesses to larger multi-location operations — without compromising response quality. Because our dedicated-agent model assigns agents to specific accounts, capacity scales directly with team size rather than being capped at a fixed number.

We provide clients with real-time portal access to call recordings, searchable transcripts, and performance metrics. Every message and lead is routed to the channels your team actually monitors — email, SMS, or your CRM — so nothing falls through the cracks. We also offer regular check-ins to review call quality and adjust scripts as your business evolves.

Two things: our Dedicated Agent model starts at just $7/hr, and our agents are native English speakers based in Guyana, South America — sharing roughly the same time zone as the US. You get the cost advantage of nearshore outsourcing without the overnight-shift gap or language barrier common with farther offshore providers.

Our replacement policy activates immediately at no added cost. You're never locked into an agent who isn't working out — we recruit a new candidate and you interview and approve them, the same way you did the first time.

Give us a role description for your Dedicated Agent, and we handle recruiting and present a shortlist for you to interview within days, not weeks. Standard 24/7 call and answering coverage can typically be set up even faster.

Contact OnCalla Solutions - Call Center Services

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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