Leave a Review For Providers 0 0
  • Post a Project
OnCalla Solutions - Call Center Services Logo

OnCalla Solutions - Call Center Services

Contact OnCalla Solutions - Call Center Services

Get a custom proposal

Unlocking Exceptional Customer Experiences

With OnCalla, a 24/7 call center and phone answering service, you get all the benefits of a dedicated agent starting at just $7/hr. Whether you need call screening and transfers, message taking, lead collection, appointment scheduling, or order processing, our virtual receptionists deliver professional, consistent service on every call.

  • Min project size
    $5,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Year founded
    Founded 2017

Overview by:

Reviewer avatar
Senior DeMendonca
Founder & CEO About the Team

Service Lines
Call Center Services
50%
Back Office Outsourcing
25%
Customer Service Outsourcing
25%
Select Focus Area
Back Office Outsourcing
Virtual Assistant
100%
Inbound Services
Virtual receptionist
100%
Customer Service Outsourcing
Order Processing & Taking
50%
Phone Support Services
50%
Industries
Medical
20%
eCommerce
15%
Business services
10%
Consumer products & services
10%
HVAC
10%
Legal
10%
Supply Chain, Logistics, and Transport
10%
Automotive
5%
Dental
5%
Energy & natural resources
5%
Clients
Small Business (<$10M)
100%

Pricing Snapshot

Min. project size $5,000+
Avg. hourly rate < $25 /hr
Rating for cost 3.5 /5

Most Common Project Size

$50,000 - $199,999 based on 1 review
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
Learn more about SEO pricing

Select a service to see pricing information

Contact Center Services Packages

starting at $1,120/month

Highly Rated Similar Providers

Overall Review Rating

3.5

  • Quality

    4.5 /5

  • Schedule

    5.0 /5

  • Cost

    3.5 /5

  • Willing to Refer

    2.5 /5
See all 1 Reviews

OnCalla Solutions - Call Center Services Reviews

Submit a Review
All Filters

0 selected

Sort by
Services
Project Cost
Industry
Location

Call Center Services for Bearings Manufacturer

  • Call Center Services
  • $50,000 to $199,999
  • June 2017 - Oct. 2019
3.5
Quality
4.5
Schedule
5.0
Cost
3.5
Willing to Refer
2.5

"They never missed a business opportunity!"

Nov 21, 2021
Manager, Bearings Manufacturer
Anonymous
  • Other industries
  • Albany, Louisiana
  • 501-1,000 Employees
  • Online Review

OnCalla - Contact Center Services provided call center services for a bearings manufacturer. They managed 24/7 phone calls, messages, leads pre-qualification, and appointment booking for business opportunities.

Showing 1-1 of 1 Reviews

Dedicated Call Center Agent

Get a full-time, dedicated call center agent recruited to your role and trained on your brand — starting at just $7/hr. You personally interview and approve every candidate, and our replacement guarantee means you're never stuck with the wrong fit.

Small

$7/hour rate, 0-6 months experience

$1,120 /month
  • Native English-Speaking Agent
  • You Approve Every Candidate
  • Custom Brand Training
  • Performance Replacement Guarantee
  • Bilingual Option Available

Medium

$9/hour rate, 1-2 years experience

$1,440 /month
  • Native English-Speaking Agent
  • You Approve Every Candidate
  • Custom Brand Training
  • Performance Replacement Guarantee
  • Bilingual Option Available

Large

$12/hour rate, 2-4 years experience

$1,920 /month
  • Native English-Speaking Agent
  • You Approve Every Candidate
  • Custom Brand Training
  • Performance Replacement Guarantee
  • Bilingual Option Available
Features

Small

$1,120

/mo

Medium

$1,440

/mo

Large

$1,920

/mo

Native English-Speaking Agent

You Approve Every Candidate

Custom Brand Training

Performance Replacement Guarantee

Bilingual Option Available

Small

$1,120

/mo

Native English-Speaking Agent

You Approve Every Candidate

Custom Brand Training

Performance Replacement Guarantee

Bilingual Option Available

Medium

$1,440

/mo

Native English-Speaking Agent

You Approve Every Candidate

Custom Brand Training

Performance Replacement Guarantee

Bilingual Option Available

Large

$1,920

/mo

Native English-Speaking Agent

You Approve Every Candidate

Custom Brand Training

Performance Replacement Guarantee

Bilingual Option Available

Our Story

Founded in 2017, OnCalla Solutions started with a simple mission: make sure no business ever loses a customer to a missed call. Today we support thousands of US businesses with 24/7 live answering and dedicated agents starting at just $7/hr — staffed by native English speakers based in Guyana, South America. We believe reliable, affordable phone coverage shouldn't be a luxury reserved for big companies. Every call matters, and our team treats it that way.

Meet the Team

Senior DeMendonca

Senior DeMendonca Founder & CEO

Senior DeMendonca is the founder and CEO of OnCalla Solutions, specializing in cost-effective outsourcing and nearshore call center solutions. He's passionate about helping businesses cut costs and never miss a customer call.

What Sets Us Apart

Native English-Speaking Agents at $7/hr

Dedicated agents who sound like an in-house hire, at a fraction of domestic hiring costs.

Same Time Zone as the US

Our Guyana-based team operates in near-alignment with US business hours, unlike offshore providers with overnight-shift gaps.

10+ Years, 5,000+ Businesses Served

A proven track record with a 4.7-star rating across real client reviews.

Quick Facts

9 years in business

Tools and Technology

RingCentral
Google Meet
Google Drive
Google Workspace

Commonly Asked Questions

OnCalla's team of 100+ trained agents allows us to support a wide range of clients simultaneously — from small businesses to larger multi-location operations — without compromising response quality. Because our dedicated-agent model assigns agents to specific accounts, capacity scales directly with team size rather than being capped at a fixed number.

We provide clients with real-time portal access to call recordings, searchable transcripts, and performance metrics. Every message and lead is routed to the channels your team actually monitors — email, SMS, or your CRM — so nothing falls through the cracks. We also offer regular check-ins to review call quality and adjust scripts as your business evolves.

Two things: our Dedicated Agent model starts at just $7/hr, and our agents are native English speakers based in Guyana, South America — sharing roughly the same time zone as the US. You get the cost advantage of nearshore outsourcing without the overnight-shift gap or language barrier common with farther offshore providers.

Our replacement policy activates immediately at no added cost. You're never locked into an agent who isn't working out — we recruit a new candidate and you interview and approve them, the same way you did the first time.

Give us a role description for your Dedicated Agent, and we handle recruiting and present a shortlist for you to interview within days, not weeks. Standard 24/7 call and answering coverage can typically be set up even faster.

Contact OnCalla Solutions - Call Center Services

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from OnCalla Solutions - Call Center Services like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.