Atidiv

BACKGROUND

Please describe your company and position.

I am the Area Operations Manager of Cleanology

Describe what your company does in a single sentence.

Cleaning and facilities management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Atidiv to accomplish?

• Offer 24/7 multi-language support around the Globe.

SOLUTION

How did you find Atidiv?

Online Search

Why did you select Atidiv over others?

• Good value for cost
• Company values aligned

How many teammates from Atidiv were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

24/7 multi-language support across platforms (e-mails and chat) for Atidiv Customers around the World

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced First Reply Time (FRT)
•  Reduced First Resolution Time (FResT)
•  A higher CSAT score

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have had nothing but good experiences with their project management.  Atidiv's dedication to meeting deadlines and making sure our processes function properly is seen by their consistent on-time delivery of products. They demonstrated remarkable responsiveness to our demands, modifying their approaches and solutions to meet our changing specifications.

What was your primary form of communication with Atidiv?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Atidiv's remarkable degree of customisation and adaptability in their services is among their most striking and distinctive features.  They have proven to have a thorough awareness of our unique requirements and business strategy, enabling them to offer support solutions that are extremely customised.  We haven't frequently experienced this degree of customisation from other service providers.

Are there any areas for improvement or something Atidiv could have done differently?

Nothing at all