Big Outsource

BACKGROUND

Please describe your company and position.

I am the Director of Finance of an other industries company

Describe what your company does in a single sentence.

Sales & Marketing for small to mid-sized manufacturers in the Gift Industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• Data Entry

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

Pricing fit our budget

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Getting Manual Data into our systems in an effective and efficient manner

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Finding a partner that would be able to handle the initial tasks in an efficient and accurate manner. 
• Being able to ebb and flow with our staffing needs as we continued to grow or needed to increase staffing over the course of the year due to some seasonal nature of our business. 
• Being able to get “replacements” or additional staffing up and running efficiently once the initial training was done.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Big Outsource has always met our needs from a task and staffing perspective, even working on weekends when required to do so.
• Ability to quickly get up to speed on the needs we had, allowed us to expand some of the work they are doing for us since we began our partnership

What was your primary form of communication with Big Outsource?

Email or Messaging App

What did you find most impressive or unique about this company?

Our experience with Big Outsource has been remarkably positive. They have proven to be a dependable outsourcing partner, showing substantial knowledge and understanding of our needs While the initial stages of our partnership involved a bit of a learning curve, Big Outsource demonstrated commendable flexibility and responsiveness. 

They ensured that any minor hurdles were promptly addressed, and our collaboration took off smoothly from there. The team's consistent updates and clear communication were appreciated and contributed to a seamless workflow. The partnership with Big Outsource has led to significant improvements in our operational efficiency. 

Their involvement has allowed our in-house team to focus more on strategic priorities, a benefit that has been truly valuable for us. Big Outsource has consistently delivered high-quality work, and their dedication to our projects is evident. They've shown professionalism throughout our partnership and continue to strive for excellence, a trait we highly admire.

In conclusion, Big Outsource stands out as a highly competent outsourcing partner. They combine expertise, commitment, and quality in their service, significantly contributing to our project's success. We're confident in recommending them to other businesses seeking a reliable outsourcing solution, and we eagerly look forward to further fruitful collaborations.

Are there any areas for improvement or something Big Outsource could have done differently?

Big Outsource has always been quick to correct any issues that have been discussed during the course of our partnership.

BACKGROUND

Please describe your company and position.

I am the Pres. At Mitchell'sNY Logistics of Mitchell'sNY Logistics

Describe what your company does in a single sentence.

We deliver better Solutions! Offering logistics Solutions to meet daily needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We hired Big Outsource to accomplish specific goals related to enhancing our customer support and call center operations for our logistics company. Our primary objective was to improve the overall customer experience by ensuring quick and efficient resolution of inquiries, order tracking, and addressing any concerns our customers may have had during their interactions with our company.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Other

How many teammates from Big Outsource were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work provided by Big Outsource was comprehensive and well-defined. They handled all aspects of customer and call center outsourcing for us. This included managing inbound and outbound calls, handling customer queries, processing orders, providing real-time shipment updates, and resolving issues promptly. 

Their team was responsible for managing our customer support across various channels like phone, email, and live chat. Key deliverables of their solution were as follows: Efficient call center management Improved response times Streamlined order processing Enhanced customer satisfaction Accurate tracking and updates

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from our collaboration with Big Outsource have been nothing short of exceptional. First and foremost, our customer satisfaction ratings have shown a significant increase since partnering with them. Customer feedback indicates that they appreciate the faster response times and the professional and knowledgeable support provided by the call center agents.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource's project management has been top-notch. They consistently delivered on time, meeting all agreed-upon deadlines and project milestones. Their responsiveness to our needs was truly impressive. Whenever we had urgent requirements or changes to be implemented, they swiftly adapted and accommodated our requests without compromising on quality.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets Big Outsource apart from other outsourcing companies is their dedication to excellence and their ability to understand our company's unique needs and values. Their team members demonstrated a deep understanding of our logistics business, which translated into a more personalized and effective customer support experience.

Are there any areas for improvement or something Big Outsource could have done differently?

Big Outsource gives the best. Their professionalism, responsiveness, and understanding of our business make them a valuable partner. We look forward to continuing our successful collaboration with them in the future.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of OpnRoad

Describe what your company does in a single sentence.

Mergers and acquisition.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• To complete our database project. We needed to hire someone who could be our data manager to search and add information to our project.
• Work with a company that has the same values as us. Ethical, growth, and helpful.

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our desired candidate needed basic skills using computers and web searching. Searching data on the internet, creating google spread sheets, and doing data research.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every morning we had a meeting with the team to ensure the team understood the project and if anyone is hung up on a task. We communicate through slack which is super helpful for any questions that may need to be answered right away.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always deliver on time. No issues at all.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I love how much they care about their employees. It's a family feel and it's something we as a small company run the same way.

Are there any areas for improvement or something Big Outsource could have done differently?

Nothing that comes to mind.

BACKGROUND

Please describe your company and position.

I am the Practice Administrator of the business.

Describe what your company does in a single sentence.

Our business allows patients to have a health consultation with an Australian registered, fully qualified and experienced Doctor via video call, anywhere in Australia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

To find a reliable and cost-effective solution to handle our business’s support needs

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• High ratings
• Pricing fit our budget

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To provide reliable support team coverage for our business, 18 hours a day, 365 days a year.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our partnership with Big Outsource has influenced our business positively in several ways. Firstly, it has contributed to our growth by enabling us to scale our operations and handle a higher volume of calls and customer enquiries. Secondly, it has improved our efficiency by relieving us of the burden of managing the employment of our support team internally. 

This allowed us to focus on core business functions and allocate resources more effectively. Additionally, the cost savings achieved through outsourcing have significantly impacted our profitability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their responsive leadership team have been instrumental in our success. Big Outsource has always been quick to deliver when we have a had increased staffing requirements to to growth. The level of communication has been exceptional. Big Outsource's team is proactive in keeping us informed about any changes, updates, or issues relating to their team. We experience open lines of communication, which has allowed us to address any concerns or provide feedback promptly.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There were notable instances where the Big Outsource team went above and beyond our expectations. For example, during a period where a team member was ill and unable to work, they quickly adjusted the shift roster to accommodate this, ensuring there was no disruption in the service provided to our customers.

Are there any areas for improvement or something Big Outsource could have done differently?

Based on our experience, we would highly recommend Big Outsource's services to other organisations in similar situations. Their cost-effective solutions, excellent customer service, and responsive leadership team have been instrumental in our success. They've proven to be reliable partners who understand our needs and consistently deliver results.

BACKGROUND

Please describe your company and position.

I am the Head Of Technical Services at Laleh Petrochemical Company of Laleh Petrochemical Company

Describe what your company does in a single sentence.

Laleh Petrochemical Company is a leading industry player known for its innovative solutions and sustainable practices in the petrochemical sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

To get a customer Service Outsource

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Big Outsource to enhance our customer service operations and improve customer satisfaction levels. Our specific goals were to streamline our customer support processes, reduce response times, and ensure consistent and high-quality interactions with our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with Big Outsource, we have experienced significant improvements in our customer service operations. Some of the measurable outcomes that demonstrate progress and success include: 

1. Reduced average response times by 40%, resulting in faster issue resolution and increased customer satisfaction. 
2. Improved customer satisfaction ratings by 20%, indicating that our customers are happier with the level of service they receive. 
3. Achieved a 30% decrease in customer complaints due to the professional and efficient handling of inquiries and issues. 
4. Increased customer retention by 15% as a result of the improved customer support experience. 
5. Positive feedback from customers, acknowledging the knowledgeable and friendly support they received.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Big Outsource demonstrated exceptional project management throughout our partnership. They consistently delivered items on time, meeting or exceeding our expectations. Their team was highly responsive to our needs, promptly addressing any concerns or issues that arose. Their proactive approach to communication and collaboration ensured that our customer service operations ran smoothly and efficiently.

What was your primary form of communication with Big Outsource?

Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of working with Big Outsource was their commitment to excellence. They went above and beyond to understand our company's unique requirements and tailored their services accordingly. Their attention to detail and ability to deliver outstanding customer support truly set them apart. Additionally, their dedication to continuous improvement and their willingness to adapt to changing customer needs were highly commendable

Are there any areas for improvement or something Big Outsource could have done differently?

our experience working with Big Outsource was highly satisfying, and we would highly recommend their customer service outsourcing services to other businesses seeking to improve their customer support operations.

BACKGROUND

Please describe your company and position.

I am the Manager of UChicago Medicine

Describe what your company does in a single sentence.

The University of Chicago Medicine is a leading academic health system that provides advanced, compassionate medical care, conducts cutting-edge research, and trains future healthcare professionals through its hospitals, clinics, and affiliated institutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• help with client follow-ups and schedule editing.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Two team members from Big Outsource managed our email reservations, created and distributed contracts, kept track of our editing schedule, and monitored invoicing.  Additionally, they stored all of their costs and receipts in one location, which greatly simplified tax preparation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We reduced our average response time to new inquiries from nearly three days to under one, resulting in a 20% increase in client bookings compared to the same period last year. Additionally, our bookkeeping is now fully up to date, eliminating the last-minute stress of tax filing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained excellent organization using shared calendars and to-do lists, giving us full visibility into ongoing tasks. They communicated promptly whenever clarification was needed, and consistently delivered everything on time.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by how seamlessly they integrated into our business. Clients who interacted with them often assumed they were communicating directly with us. Their professionalism and friendly tone aligned perfectly with our brand voice, providing the kind of behind-the-scenes support that's invaluable for a small creative team like ours.

Are there any areas for improvement or something Big Outsource could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Director of Engineering of IPG

Describe what your company does in a single sentence.

Headquartered in Sarasota, Florida, IPG is a global provider of packaging and protective solutions across a diversified set of geographies and end-markets. The Company develops, manufactures, and sells a variety of solutions including paper and film-based pressure-sensitive and water-activated tapes, stretch and shrink films, protective packaging, woven and non-woven products and packaging machinery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• To delegate guest coordination and confirmation emails.
• To prep show notes and transcription summaries for publishing.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Big Outsource were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource provided one full-time VA who was in charge of maintaining our episode calendar, contacting guests, confirming bios and headshots, and prepping SEO-optimized show notes from our transcribed content. They also logged all content into Airtable and updated the publishing checklist. Response time and episode prep improved noticeably.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We reduced our publishing prep window from 5 days to just 2. Our podcast now has show notes for every episode, which boosted discoverability, and we’re finally consistent with our weekly release schedule.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very consistent. We had a shared Asana board and everything was updated without us having to ask. The VA kept a running checklist that helped us spot blockers early.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was the way our virtual assistant integrated seamlessly into our workflow. It didn’t feel outsourced—it felt like we had added a thoughtful and invested team member who truly wanted the show to succeed.

Are there any areas for improvement or something Big Outsource could have done differently?

A training video or documentation on their onboarding tools would’ve made setup faster.

BACKGROUND

Please describe your company and position.

I am the Account Manager of TEKsystems

Describe what your company does in a single sentence.

TEKsystems is a technology services and consulting company that helps businesses drive transformation through strategy, design, execution, and operations to achieve impactful outcomes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We wanted a virtual assistant to handle client communications and calendar coordination.
• We needed help documenting project milestones and managing version control of site revisions.
• We also wanted assistance in formatting proposal templates and client onboarding packets.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Big Outsource were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource provided us with a single VA who became our primary client-facing support. She managed inbound messages, followed up on project phases, and organized documents in Google Drive. She also standardized all onboarding forms and helped enforce naming conventions and file control for each project. We had weekly update check-ins via Zoom and everything was logged into ClickUp.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Client response times dropped from 12 hours to under 3. Project handoffs became smoother, and revision errors dropped significantly thanks to better versioning. We onboarded four new clients during this period and retained all of them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive. Everything was structured through ClickUp, and nothing fell through the cracks. If anything was delayed on the client side, she flagged it before it became a problem.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The virtual assistant acted like a true extension of our team. She wasn’t just checking boxes—she understood the flow of our work, asked smart questions, and even spotted inconsistencies in proposals. It made everything feel much more polished.

If you’re a creative team with too much on your plate, this kind of smart support is game-changing.

Are there any areas for improvement or something Big Outsource could have done differently?

Would’ve loved a built-in graphic support package for proposals.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Consultant of MyAdvice

Describe what your company does in a single sentence.

MyAdvice is a full-service digital marketing company specializing in advertising, blogging, SEO, SEM, social media marketing, marketing strategy, lead generation, content marketing, and marketing consulting to help businesses grow their online presence and generate quality leads.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• to delegate the creation of invoices, deadline monitoring, and client coordination.
• to keep the process between manuscript drafts and feedback neat and orderly.

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Big Outsource were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

One VA from Big Outsource assisted me in tracking manuscript revisions, managing my editing calendar, and following up with clients regarding unpaid invoices or feedback.  She also helped standardize my feedback templates, ensured that files were named correctly, and created tidy delivery folders.  I was able to concentrate on the actual editing work thanks to her assistance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased referrals and recurrent business were indicators of higher client satisfaction.  My average turnaround time for each assignment increased by three days.  During the time we collaborated, I also had no late invoices.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very communicative and always on time.  She proactively informed me of impending customer activities and handled her responsibilities, such as clockwork.

What was your primary form of communication with Big Outsource?

Email or Messaging App

What did you find most impressive or unique about this company?

The relationship's low maintenance was what caught my attention.  I didn't have to handle her handling things, and I didn't have to repeat myself.  She recently received it, which is extremely appreciated as a lone freelancer.

Are there any areas for improvement or something Big Outsource could have done differently?

Coordinating across time zones might be made easier with greater flexibility in shift hours.

BACKGROUND

Please describe your company and position.

I am the Senior Operations and Claims Manager of Bogle Insurance Brokers Ltd

Describe what your company does in a single sentence.

We are a full Property & Casualty, Health, Life and Annuities Insurance Brokerage. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• To get help organizing shoot schedules and client correspondence.
• to expedite payment follow-ups and image delivery.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Big Outsource were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We were given a dedicated  by Big Outsource who managed client calendar booking, sent invoices, followed up on late payments, and uploaded completed photo sets to client folders.  She even checked in after delivery to solicit reviews, and she made templated emails to confirm appointments and delivery ETAs.  Trello was used to efficiently organize everything, and it was synchronized with our current email.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The average time it took to collect invoices was cut from nine days to three days.  After the new procedure was put in place, we had no no-show appointments, and because of improved follow-up, we had a 35% increase in Google reviews in just two months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

She managed things well.  No excuses, no delays.  I liked that she examined before acting if something seemed uncertain.  Their actions all contributed to our company's increased professionalism.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

In all honesty, the interaction was surprisingly human. This was not a faceless assistant; rather, it was an individual who remembered my preferences, addressed clients by name, and demonstrated genuine concern in her communication. This exceeded my expectations for an outsourced virtual assistant.

Are there any areas for improvement or something Big Outsource could have done differently?

It would have been beneficial to receive additional guidance during the initial stages of the preparation process.