Virtual360 BPO

BACKGROUND

Please describe your company and position.

I am an executive at Ideal Communications

Describe what your company does in a single sentence.

Presentation & Communication Consulting, Training & Coaching.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtual360 BPO to accomplish?

• Create content for social media marketing
• Create branded social media posts with consistency
• Design & video editing related to social media posts

SOLUTION

How did you find Virtual360 BPO?

They contacted me. Possibly a cold call.

Why did you select Virtual360 BPO over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Virtual360 BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Social media management and marketing, video editing, content & marketing writing, social media posting. At the beginning of our mandate they helped me a lot with the marketing for my book launch, and after that we were fairly focused on consistent social media marketing strategy.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Consistency in social media posting. 

High quality content & design for social media posts. 

Highly responsive to my requests.

Quick turnarounds on requests

Understood my needs

They were able to write in my voice

When the team experienced turnover, they took care of all the training of new people and integrating them into my team, and never made it something that I had to worry about. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, always on time, and very responsive to my needs and various content requests. Quick turnaround time on my requests. 

What was your primary form of communication with Virtual360 BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They "get" me, and the marketing and content "voice" that I communicate with. 

Very regular communication with me, they stay in touch and continually update me on product status, they reach out to me if/when they haven't heard from me in awhile. 

I send them content and design ideas, and they get back to me quite quickly in bringing these ideas to life. 

Are there any areas for improvement or something Virtual360 BPO could have done differently?

Nothing to suggest. We have a good working relationship that's running quite smoothly right now. 

BACKGROUND

Please describe your company and position.

I am the Director of LJ Holdings LLC

Describe what your company does in a single sentence.

We are a forward-thinking eCommerce conglomerate managing a diverse suite of global online brands, driving innovation, scalability, and excellence across the digital retail landscape.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtual360 BPO to accomplish?

• We engaged Virtual360 BPO to enhance customer support and elevate service consistency.
• We hired Virtual360 BPO to scale our operations and improve workflow efficiency.
• We partnered with them to boost scalability while reducing operational overhead.

SOLUTION

How did you find Virtual360 BPO?

Referral

Why did you select Virtual360 BPO over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Virtual360 BPO were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Virtual360 BPO was engaged to provide end-to-end operational support across our portfolio of global eCommerce brands. The scope of work included customer service management, order processing, inventory coordination, and administrative back-office functions. Their virtual team operated as an extension of our in-house staff, ensuring smooth day-to-day operations across multiple time zones.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered strong results, including a significant reduction in operational overhead, a 30% improvement in order processing efficiency, and a marked uplift in customer satisfaction scores. Our response times across support channels improved by over 40%, and overall workflow accuracy increased, allowing us to scale our operations smoothly while maintaining quality and consistency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Virtual360 BPO demonstrated strong project management throughout the engagement. They consistently delivered tasks on time, maintained clear communication, and were highly responsive to our evolving needs. Their proactive approach and willingness to adapt quickly made them a reliable and valuable partner in supporting our growth.

What was your primary form of communication with Virtual360 BPO?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was their ability to seamlessly integrate with our team and operations, functioning like an in-house extension rather than an external partner. Their flexibility, responsiveness, and commitment to quality truly set them apart.

Are there any areas for improvement or something Virtual360 BPO could have done differently?

None. Their work is flawless.

BACKGROUND

Please describe your company and position.

I am the Director of Mike House PL

Describe what your company does in a single sentence.

Tools to help leaders under pressure in uncertain environments

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtual360 BPO to accomplish?

• Ongoing Virtual Assistance

SOLUTION

How did you find Virtual360 BPO?

Other

Why did you select Virtual360 BPO over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Consistently awesome service

How many teammates from Virtual360 BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web Design. Calendar and CRM management. Graphic design, research.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

everything works

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very timely and efficient

What was your primary form of communication with Virtual360 BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with the quality of their services and the depth of their skills.

Are there any areas for improvement or something Virtual360 BPO could have done differently?

no