Fresa Technologies

BACKGROUND

Please describe your company and your position there.

Accounts Executive

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fresa Technologies?

Nothing

SOLUTION

How did you select this vendor and what were the deciding factors?

I've been using Fresa Technologies for a while now, and I must say, the service has been excellent! The customer service team is always friendly and helpful when I have a query. All of my orders with Fresa XPress have arrived on time, with all the items in perfect condition - no complaints there! Overall, I'm very satisfied with good support and Fresa XPress and would highly recommend them to anyone.

Describe the project in detail and walk through the stages of the project.

Good support is great! I have never encountered any problems when using it. The customer service team is always so helpful and attentive, they are always there to answer my questions or solve any issues I might have. Plus, the response time is fast and the user experience is smooth. Good support is a fantastic piece of software!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

good support has been absolutely fantastic to work with. They are always prompt in responding to our questions and queries, and take the time to explain things in detail. Their expertise on how quotes/estimates impact the product has been invaluable for our company - it's helped us make more informed decisions that have had a positive impact on our bottom line. I highly recommend good support for any business looking for reliable and knowledgeable customer support!

How effective was the workflow between your team and theirs?

Working with good support has been a great experience for me. The customer service is top-notch and the response time is very fast. Whenever I have any queries or issues, they are always willing to help me out and provide a solution quickly. I'm extremely satisfied with the level of service they provide and highly recommend them.

BACKGROUND

Please describe your company and your position there.

I am a Accountant and user in AWATAC USA INC

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fresa Technologies?

I am writing this note to highlight the benefits of Fresa-Gold software, which is a cloud-based logistics software solution offered by Fresa Technologies. One of the primary advantages of this software is that it can be accessed from any device with an internet connection, making it highly flexible and convenient for logistics professionals who are constantly on the go.

SOLUTION

How did you select this vendor and what were the deciding factors?

"I am happy to report that I have received an effective solution from the Fresa support team. Their prompt and professional assistance has resolved the issue, and I am now able to continue using the Fresa software with confidence."

Describe the project in detail and walk through the stages of the project.

We have a Supporting system called Fresa helpdesk it is very useful to make our work easier, Through the process, it will send a notification to them by help of they can easily reach us and sort out our query

How many resources from the vendor's team worked with you, and what were their positions?

N/A

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Dear Fresa Support Team, I am writing this note to express my sincere appreciation for the wonderful support you provided during my recent interactions with Fresa Technologies. Your expertise and professionalism were truly outstanding, and I am grateful for the help you provided.

How effective was the workflow between your team and theirs?

Dear Fresa Team, I wanted to take a moment to express my gratitude for the exceptional work you all do to support our business. Your dedication, hard work, and commitment to excellence are truly impressive, and I am grateful to be part of a team that is making such a positive impact in the logistics and supply chain industry.

What did you find most impressive or unique about this company?

I am writing this note to highlight one of the unique features of Fresa-Technologies that sets it apart from other companies in the logistics and supply chain industry. The company has a strong focus on innovation and continually strives to improve its software solutions to meet the evolving needs of its clients.

Are there any areas for improvement or something they could have done differently?

Dear [Fresa-Technologies Support Team], I am writing this note to request some improvements to the Fresa-Gold software that we use for our logistics service. While we are generally satisfied with the software and appreciate its many features, there are a few areas where we believe some improvements could be made.

BACKGROUND

Please describe your company and your position there.

We are providing shipping solutions and I am director of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fresa Technologies?

We have completely redesigned the website with mobile friendly responsive mode.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have received fresa thru reference who has completed more than 500+ websites in freight forwarding industry

Describe the project in detail and walk through the stages of the project.

After discussing with individual team members, we have designed the website with the help of fresa team

How many resources from the vendor's team worked with you, and what were their positions?

There are 3 team members worked on the website, 1 designer, 1 developer and 1 admin

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have received more number traffic thru website with additional enquiries

How effective was the workflow between your team and theirs?

We have arranged daily meetings and monitored the progress on daily basis with team members

What did you find most impressive or unique about this company?

Fresa is having more IT experience in freight forwarding and shipping industry.

Are there any areas for improvement or something they could have done differently?

Mobile app development required for the website and tracking

BACKGROUND

Please describe your company and your position there.

This is freight forwarding company in india

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fresa Technologies?

For it solutions regarding freight forwarding

SOLUTION

How did you select this vendor and what were the deciding factors?

By admire their demo application

Describe the project in detail and walk through the stages of the project.

Their team give nice deno and traing for us

How many resources from the vendor's team worked with you, and what were their positions?

Appox 5 support staffs

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Nice application and nice supoort

How effective was the workflow between your team and theirs?

They are nice to work with and the services they offer are cost-effective.

What did you find most impressive or unique about this company?

Accounts module and operatuon module no

Are there any areas for improvement or something they could have done differently?

No need