Remote CoWorker

BACKGROUND

Introduce your business and what you do there.

I’m the head of customer service at an educational provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote CoWorker?

We were looking for scalable support during busy times.

SOLUTION

What was the scope of their involvement?

Remote CoWorker provides us with BPO and call center services support. We've onboarded a number of different teammates from their side, some of who focus on data analytics and manipulation. Others provide us with end user support.

To onboard these resources, Remote CoWorker has handled most of the recruiting process themselves. For every role, they've done prescreening and some trial tasks. Then, they've delivered a pool of candidates who have passed the trial tasks, and we've chosen the most appropriate ones for the project.

What is the team composition?

We've worked with 12 resources from Remote CoWorker, including data analytics engineers and customer service agents.

How did you come to work with Remote CoWorker?

We found them via an online search.

How much have you invested with them?

We spent between $10,000–$25,000 with them.

What is the status of this engagement?

We began working with them in October 2023, and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Remote CoWorker has been extremely easy to work with, as their process is quick and flexible. We've measure success for them the same way we measure it with everyone: by looking at the quality of their work, the user feedback, and the KPIs. Their resources have been very good.

How did Remote CoWorker perform from a project management standpoint?

Remote CoWorker delivers items on time and responds well to feedback, both individually and as a company. We communicate via email, phone, and Zoom.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
I would like to give a shout-out to Kirby (Chief Staffing Officer), who has been our liaison on this project. He has been excellent to work with.

What did you find most impressive about them?

Remote CoWorker's flexibility is impressive. They've been extremely quick and responsive, and they also have flexible contract terms, which have been very useful. Moreover, they've delivered good candidates very quickly.

Are there any areas they could improve?

It would be great if Remote CoWorker had more clearly highlighted areas of responsibility between their company and ours, especially for staff management.

Do you have any advice for future clients of theirs?

I don't have any particular advice.

BACKGROUND

Please describe your company and position.

I am the Director of an education company

Describe what your company does in a single sentence.

We sell e-learning solutions and revision guides to postgraduate law students.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Hiring staff for general support.

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

Good value for cost

How many teammates from Remote CoWorker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Staff were hired to assist with the creation of audiobooks from existing revision guides using text to speech AI.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The company onboarded staff extremely quickly and efficiently, and the staff member was ready to start as soon as possible. The staff member has been flexible, enthusiastic and hard working.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they have increased in efficiency as time has gone on and shown a willingness to learn and improve.

What was your primary form of communication with Remote CoWorker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Onboarding was extremely efficient. The administration team is extremely responsive and very quick to assist with problems. The company removes any inertia associated with hiring a virtual assitant.

Are there any areas for improvement or something Remote CoWorker could have done differently?

It would be useful to have a written summary of the VA's background, even if this is very short, as a prelude to interviewing them. It is difficult to conduct an interview when you have little to no information of their background, or why Remote CoWorker has put those assistants forward, in particular, as being suited to your project.

BACKGROUND

Please describe your company and position.

I am an executive at TG Enterprise LLC

Describe what your company does in a single sentence.

At TG Enterprise we specialize in both residential and commercial interior tear outs. We offer services to cover any waste removal, construction debris cleanup, and excess trash hauling. Our years of hands-on experience make us capable of executing our projects with safety and efficiency at the forefront. 

We are committed to providing superior quality and unparalleled customer service in all aspects of our business. We have a team of trained professionals who are equipped with the necessary tools and equipment to efficiently handle any kind of waste removal, including debris, furniture, appliances, and construction materials. 

We offer flexible scheduling options and affordable pricing to ensure our clients receive the best possible service. Whether you need a one-time cleanup or ongoing junk removal services, we are here to help you maintain a clean and safe environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Expand our companies business by reaching out to potential clients in order to receive more contracts.

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Remote CoWorker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Create a spreadsheet to keep track of leads and clients 
• Email potential clients, include company services and capabilities statement 
• Follow up with clients by secondary email and phone call

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of clients that have responded to emails and phone calls

Describe their project management. Did they deliver items on time? How did they respond to your needs?

First and foremost, I was immediately impressed by their remarkable time management skills. Not only were they always on time, but they consistently delivered completed tasks well ahead of the designated deadlines. This level of promptness instilled a sense of confidence in their abilities and reassured me that my projects were in the best possible hands.

What was your primary form of communication with Remote CoWorker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What was most impressive to me was their wide range of professionals that are available to assist you.

Are there any areas for improvement or something Remote CoWorker could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the President of Premier Producers Group, LLC

Describe what your company does in a single sentence.

We sell life insurance and life insurance leads over the phone.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Remote CoWorker to accomplish?

• Remove tedious tasks from managers
• Help streamline processes
• Dependable assistant to have a second set of eyes on our business ops

SOLUTION

How did you find Remote CoWorker?

Online Search

Why did you select Remote CoWorker over others?

Good value for cost

How many teammates from Remote CoWorker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Assist in managing our Vicidial phone system, KPI reporting, QC telemarketing calls,spreadsheet managing, and anything else that comes up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes are difficult for our project because one of our main goals was to take our manager's focus reporting and build a better culture where we are free to connect with our staff. The amount of time that has been freed up by adding our VA has been a huge win for our company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were offered candidates to interview the same day we requested which was a surprise to me. As far as ongoing support from our project manager, they have been responsive when we have reached out but honestly we have been please with our VA and have not needed our project manager.

What was your primary form of communication with Remote CoWorker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Easy to work with and they provided us with a good VA.

Are there any areas for improvement or something Remote CoWorker could have done differently?

None at this time.

BACKGROUND

Please describe your company and your position there.

I am an executive of two businesses that focus on personal and business financial freedom through prior education and accounting services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

We needed many positions covered. Mostly to rebuild and manage our websites and social media sites

SOLUTION

How did you select this vendor and what were the deciding factors?

I have used many VA services before. Most services lacked the quality of candidates and communication. Remote co-worker was quick to find qualified candidates within a day of my support request. Also, the onboarding procedure as fast with work being able to start same day as interviews.

Describe the project in detail and walk through the stages of the project.

The VA's were tasked to create new social accounts, build a new website for Woman Up LLC, and update our other two websites. After completion of the website, the staff was tasked to rewrite content for each business for an entire quarter and schedule it. Phase Three is to promote the websites through our social media platform thus bring new followers and engagement. The Last Phase is to Launch the services provided by the company.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 team members, including, a social media manager, a website developer, and a client management coordinator/ Admin Assistant.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have had the team for a week in a half and we are almost ready to launch.

How effective was the workflow between your team and theirs?

The feedback from the team and management was exceptional. We communicated through phone and email. But most communication with the team was through slack including our daily project huddles.

What did you find most impressive or unique about this company?

There was two main challenges I faced, however the team quickly helped me solved them. I had an issue with our product's layout, but the team was able to provide a solution and get our project back on track. Their technical skill level and communication are excellent. We felt comfortable in asking for help whenever we needed it, knowing that the team would be there to support us every step of the way.

Are there any areas for improvement or something they could have done differently?

Things could always be done faster, however I appreciate their accuracy over speed.

BACKGROUND

Introduce your business and what you do there.

I’m a manager at a metal manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote CoWorker?

We needed help with a short-term project.

SOLUTION

What was the scope of their involvement?

Remote CoWorker provides us with bookkeeping services; they handle payment reconciliation. They use Microsoft Excel to execute the work.

What is the team composition?

We work with one person from their side.

How did you come to work with Remote CoWorker?

We found them through a Google search.

How much have you invested with them?

We've spent about $1,300 so far.

What is the status of this engagement?

We started working with Remote CoWorker in January 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With Remote CoWorker’s help, we’ve saved about 20 hours a week on the amount of time spent on each task we’ve assigned to them. Overall, they’ve been meeting our expectations.

How did Remote CoWorker perform from a project management standpoint?

They work in a very organized manner. They use HubSpot and Hubstaff for project management. For communication, we interact via email and Zoom.

What did you find most impressive about them?

Remote CoWorker’s biggest strength is their staffing ability.

Are there any areas they could improve?

They can improve their payment plan with creditors.

Do you have any advice for future clients of theirs?

My advice is to have all your requirements in order before you start working with Remote CoWorker.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a massage therapy company, and I’ve been a massage therapist for many years. Our vision for our therapists and clients is about empowerment and how we can make them feel more and more equipped.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote CoWorker?

My company has grown to a point where I need more and more support. In the last six months, we’ve needed virtual assistants. We hired a company to assist us Monday through Friday, but they don’t offer weekend support, and since we’re open seven days a week, we needed another provider for the weekend.

SOLUTION

What was the scope of their involvement?

Remote CoWorker provides a virtual assistant for us who works on the weekends. First, we told them our needs, and they found three recruits who could be a good fit for us to choose one. We created templates and models with our other virtual assistant provider as a support system for our clients and therapists. We’ve taken that model and put it in place for Remote CoWorker.

They provide access to the virtual assistant, who must have their own resources. To onboard them, we connected with the assistant to ensure she had the supplies and support she needed and got everything systematized and running. 

They offer weekend support as our second line of defense for phone calls. We have a call center that answers our phones, and when people ask questions requiring more nuance or longer answers, the call center forwards those calls to Remote CoWorker; our virtual assistant can answer most of those questions. She’ll also call or text people back to provide the answers they need. 

If a client is running late for an appointment, she communicates that to the therapist and ensures everyone is up to speed. Regarding our software, she can use ours to communicate with clients and therapists. She also books appointments, and if a therapist has an emergency and needs to take off, she manages their schedule. 

What is the team composition?

I primarily work with one virtual assistant from Remote CoWorker. Once a month, we’re in touch with her superiors to reenlist and make sure she gets paid. 

How did you come to work with Remote CoWorker?

I found them online. We researched 10 companies, and Remote CoWorker kept coming up, making it to my top three list. I contacted those three companies and asked them for some conversation demos. From there, we chose Remote CoWorker because they seemed the best fit, and we had a two-week trial period.

How much have you invested with them?

We’ve spent over $1,000. 

What is the status of this engagement?

We started working together around October 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Remote CoWorker’s resource is aligned with our needs, and thanks to them, we now have support seven days a week, which is amazing. In the first couple of weeks, she sent texts that weren’t phrased correctly, so we had a check and balance, and she learned on the spot. Although it took her a bit to get comfortable, she’s now very good. 

How did Remote CoWorker perform from a project management standpoint?

Their project management is good, and the team is great at following up and getting back to me. They have good tools to communicate and are consistent. We use Zoom and email. 

What did you find most impressive about them?

Remote CoWorker’s biggest strength is that they offer really good candidates from around the globe. The other two companies I was interested in dropped the ball in terms of helping me set up, while Remote CoWorker has met their commitments. 

Are there any areas they could improve?

They could improve in terms of fluidity and ensure their employee gets paid. We’re on a monthly payment schedule, and they’ve sent us emails to remind us of the payment the day before it’s due. The larger the company, the harder it is to get money where it needs to go; we have to jump through many hops to ensure everything is where it needs to be. Therefore, Remote CoWorker should have better communication on the frontend regarding the monthly payment. 

Do you have any advice for potential customers?

If the candidates they give you aren’t what you’re looking for, don’t hesitate to go back and ask them to find someone else.

BACKGROUND

Please describe your company and your position there.

PayrollHR Hawaii, LLC - Professional Employer Organization (PEO), Owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker, and what were your goals?

Virtual assistant type of work: data entry, updating spreadsheets, client communications, correspondence

SOLUTION

How did you select this firm and what were the deciding factors?

Flexibility, ability to interview candidates, no sign-on fee, professionalism and responsiveness.

Describe the engagement and overall scope of work in detail, including the stages of the partnership and any software or documents used.

We needed a virtual assistant to do admin type of work. First, I corresponded with Hazel about my company's needs. She sent me resumes of three possible candidates. I asked her if I could interview the candidates. I was able to interviewed two of the three candidates. The third had already gotten a job, so she did not attend the interview. We spent approximately 20 minutes with each candidate via Zoom. We selected Charmi and we have been very happy with our selection.

Describe their billing or cost structure.

Billed for part-time services for the entire month upfront

How many resources from the firm's team worked with you, and what were their positions?

One person, Charmi. She served as a virtual assistant.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

Charmi has been very responsive and professional. She has been very eager to service us and very patient. The quality of her work has been very good as well.

Describe their project management style, including communication tools and timeliness.

We used email to communicate with Hazel in the very beginning. She was very prompt. We then used Zoom to meet Hazel and candidates virtually. I have been using Asana and email to manage the work projects with Charmi, our VA.

What did you find most impressive or unique about this company?

I was impressed with their pricing, no sign-on fee service, responsiveness, and professionalism.

Are there any areas for improvement or something they could have done differently?

I can't think of anything.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of an e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote CoWorker?

We were looking for a customer service solution, and we hired Remote CoWorker to help us.

SOLUTION

What was the scope of their involvement?

In the beginning, I started with a large number of agents so that I could stay with the ones I feel were best for our company by the end of the training. I trained their agents for 2–3 weeks, and  I selected the best agents from their group.

Their team continues to work remotely for us. Their work involves answering calls from customers, processing tickets, answering customer service chats, and more.

What is the team composition?

We’re working with 10 people, including their project managers and agents.

How did you come to work with Remote CoWorker?

Their team was referred to us, and we were impressed that they sounded professional.

How much have you invested with them?

We’ve spent over $100,000.

What is the status of this engagement?

We began working together in October 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m very happy with the agents that are working with us because they’re very responsible. In fact, their customer response rate is good.

How did Remote CoWorker perform from a project management standpoint?

I communicate daily with Remote CoWorker’s agents, and we have a very good relationship. I barely need to contact their managers because I’m in touch with their employees. However, they do contact me from time to time to ensure that everything’s okay. They also have their own tools to monitor the agents that are working for us, and I have access to all the work that their agents do. 

What did you find most impressive about them?

When I reach out to them, they promptly get back to me. They’re quick to fix any roadblocks in the project, too.

Are there any areas they could improve?

There’s nothing bad that I can say about them.

Do you have any advice for potential customers?

You should also start with a large number of agents and select from the ones you want to continue with.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a construction and real estate company located in Tamarac, Florida.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote CoWorker?

I hired them to manage my phone calls and advertising strategies.

SOLUTION

What was the scope of their involvement?

Remote CoWorker is helping me manage my business through their virtual assistant (VA) services. They have remote workers who are in charge of answering my phone calls, setting up my schedules with customers, and handling my advertising on social media. If I have any issues or updates with city permits, they also handle that.

What is the team composition?

I’m currently working with two people from Remote CoWorker. However, at the beginning of the engagement, I used to have four remote workers supporting me.

How did you come to work with Remote CoWorker?

They were referred to us.

How much have you invested with them?

We’ve spent $20,000–$50,000.

What is the status of this engagement?

Our ongoing partnership began in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’re taking things off my hands, making me 100% productive by efficiently doing the things I need to do. Overall, they exceed my expectations.

How did Remote CoWorker perform from a project management standpoint?

They’re on top of everything; they accomplish all of their tasks. We communicate using Skype, WhatsApp, and more. They use RingCentral for calls.

What did you find most impressive about them?

Remote CoWorker’s ability to swiftly switch out virtual assistants (VAs) when needed has been impressive. They always have a replacement ready to work for us.

Are there any areas they could improve?

No, they don’t have any areas to improve at the moment.

Do you have any advice for potential customers?

If you’re looking to save money and time, they’re definitely worth it.