Top BPO Companies in the World
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Services provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
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$50,000+Undisclosed1,000 - 9,999American Fork, UT
Services provided
See all 4 projectsROI CX Solutions is a comprehensive customer support and call center management company, offering services such as customer inquiries, issue resolution, and call handling. Their clients consistently highlight their flexibility, responsiveness, and professionalism. With 100% of reviews noting improved operational efficiency and customer satisfaction, and over 80% praising their adaptability, ROI CX Solutions demonstrates consistent positive impact across diverse industries.
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$1,000+< $25 / hr1,000 - 9,999Medellín, Colombia
Services provided
See all 7 projectsSolvo Global is a professional staffing and outsourcing company that provides services across various industries, including entertainment, technology, and legal services. They specialize in scaling businesses efficiently through high-quality candidate sourcing and excellent project management, as mentioned by 100% of reviewers. Clients consistently highlight their cost-effectiveness, professional caliber, and strong communication, with 83% expressing no need for improvement. Solvo Global's dedication to client satisfaction and their ability to seamlessly integrate into existing teams are frequently praised.
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$1,000+< $25 / hr50 - 249Portland, OR
Services provided
See all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.
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$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Services provided
See all 185 projectsRemote CoWorker is a virtual assistance company specializing in administrative support, customer service, and operational optimization. The reviews indicate a high level of satisfaction, with 100% of clients highlighting their responsiveness and effective communication. Clients also appreciate their ability to meet deadlines consistently, with no significant areas for improvement mentioned across reviews.
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$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Services provided
See all 44 projectsUnity Communications is a professional outsourcing company specializing in customer service, billing management, and data processing across various industries. The company is praised for its reliability, responsiveness, and ability to align with client company values. Notable strengths include high communication standards, cultural fit, and value for cost. Around 95% of reviews highlight their effective project management and adaptability, while 10% suggest improvements in specific areas such as agent evaluation and leadership transitions.
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$100,000+Undisclosed10,000+Singapore, Singapore
Services provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
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$1,000+< $25 / hr1,000 - 9,999Sibulan, Philippines
Services provided
See all 1 projectsSmiles On Demand is a customer support and sales service provider, known for managing phone support, live chat, email inquiries, and outbound sales calls. The company receives 100% positive feedback, with clients noting their professionalism and efficient project management. Smiles On Demand has notably improved client satisfaction scores and has consistently resolved support tickets within three days.
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$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Services provided
See all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
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$50,000+< $25 / hr1,000 - 9,999Pasig, Philippines
Services provided
See all 11 projectsEnshored is a business process outsourcing company that specializes in customer service, back-office support, and data management. Their reviews highlight a 90% success rate in achieving SLAs and emphasize their flexibility, adaptability, and proactive problem-solving capabilities. Clients commend Enshored for saving costs, enhancing workflow efficiency, and seamlessly integrating into business operations, with no significant areas for improvement noted.
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$1,000+< $25 / hr10 - 49Accra, Ghana
Services provided
See all 2 projectsZuZo Company Limited specializes in enhancing customer communication through omnichannel contact center solutions and structured survey implementations. Reviews highlight their strong project management, commitment to timelines, and responsive service. Clients report significant operational improvements, with 100% omnichannel consolidation and increased customer satisfaction, supported by a 4.7/5 CSAT score and a +70 Net Promoter Score.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, content management, and business process outsourcing. The company is praised for its professionalism and adaptability, with 100% of clients highlighting their responsiveness and 90% appreciating their ability to deliver on time. Clients commend their excellent project management and flexibility, noting a strong customer-first mindset. There were no significant areas for improvement mentioned across reviews.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
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$1,000+< $25 / hr250 - 999Portland, OR
Services provided
See all 45 projectsPrialto is a company specializing in providing virtual executive assistance and administrative support services. The reviews highlight Prialto's effectiveness in delivering timely and efficient support, with an emphasis on strategic partnership and process-driven solutions. Approximately 90% of reviewers praise the quality of Prialto's team members and their ability to seamlessly integrate into existing workflows, noting strong project management and responsiveness to client needs.
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Services provided
See all 82 projectsSupportYourApp is a customer support service provider specializing in delivering 24/7 support, technical assistance, and operational support through various communication channels. The company's reviews reveal a mixed perception, with approximately 80% of clients expressing satisfaction due to their responsiveness, operational excellence, and adaptability to client needs. However, around 20% voiced concerns about inconsistent service quality and lack of ownership, indicating potential areas for improvement in accountability and proactive management.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 185 projectsRemote CoWorker is a virtual assistance company specializing in administrative support, customer service, and operational optimization. The reviews indicate a high level of satisfaction, with 100% of clients highlighting their responsiveness and effective communication. Clients also appreciate their ability to meet deadlines consistently, with no significant areas for improvement mentioned across reviews.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
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$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Services provided
See all 52 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
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$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Services provided
See all 108 projectsMartal Group is a lead generation and business development agency specializing in B2B lead qualification and appointment setting. With consistently high ratings, they have been praised for their ability to integrate seamlessly with clients' teams and deliver targeted, high-quality outreach strategies. Approximately 90% of reviewers commend their strong communication and ability to deliver on time, while some suggest earlier testing of messaging variants for optimization.
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Services provided
See all 46 projectsHelpware is a business process outsourcing (BPO) company offering a wide range of services, including customer support, IT services, and back-office operations. The company consistently receives high praise for its project management, adaptability, and dedication to client success. Approximately 90% of reviewers highlight Helpware's proactive communication, ability to exceed expectations, and seamless integration with clients' internal teams, underscoring its reputation as a reliable and valued partner.
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$1,000+Undisclosed1,000 - 9,999New York, NY
Services provided
See all 54 projectsAppointment Setter Online is a lead generation and appointment-setting company that specializes in outbound and inbound lead management, calendar coordination, and follow-up communication. According to client reviews, the company consistently delivers high-quality, qualified appointments, which significantly improves lead conversion rates and sales pipelines. Approximately 100% of reviewers commend their professionalism, structured project management, and effective communication, noting minor desires for more detailed analytics as the only area for improvement.
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$5,000+< $25 / hr50 - 249Cairo, Egypt
Services provided
See all 11 projectsBPO Hive LLC is a business process outsourcing company offering services such as lead qualification, outbound sales, virtual reception, data entry, and customer service support. They consistently receive high praise for their responsive communication, professionalism, and ability to scale services, with 100% of reviews highlighting their commitment to quality and efficient project management. Overall, clients appreciate their cost-effectiveness and alignment with company values.
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Featured
What are Featured Providers?
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
See all 52 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 23 projectsRemote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.
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$1,000+< $25 / hr50 - 249Berkeley, CA
Services provided
See all 36 projectsWing Assistant is a company specializing in providing virtual assistant services, including customer service, administrative support, community management, and lead generation. Based on the reviews, approximately 80% of clients express satisfaction with Wing Assistant's services, highlighting their cost-effectiveness, high ratings, and ability to integrate seamlessly into existing workflows. However, around 20% of reviews indicate room for improvement in supervision, credential verification, and customer support responsiveness.
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$1,000+$25 - $49 / hr250 - 999Orlando, FL
Services provided
See all 34 projectsXACT is a comprehensive customer service and call center solutions provider, offering tailored support across various industries. With an impressive 95% positive feedback rate, XACT is praised for its flexibility, timely project management, and strong partnership ethos. Approximately 80% of reviewers highlight their effective communication and adaptability, while 70% mention their ability to scale talent quickly and meet business needs efficiently.
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$1,000+< $25 / hr50 - 249Chicago, IL
Services provided
See all 16 projectsHit Rate Solutions is a business process outsourcing company specializing in call center services, virtual assistance, and customer communication. The company consistently receives positive feedback for its professionalism, punctuality, and cost-effectiveness. Approximately 88% of reviews highlight their excellent communication and project management skills, while 75% commend their ability to meet project goals and respond to client needs efficiently.
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$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Services provided
See all 43 projectsAbstrakt Marketing Group is a lead generation and marketing agency that offers services such as cold outreach, appointment setting, website development, and SEO optimization. The reviews reveal a high level of satisfaction, with approximately 90% of clients expressing positive feedback on their professionalism, timely delivery, and ability to generate qualified leads. Clients highly appreciate their communication, collaboration, and tailored approach to different industries.
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$1,000+Undisclosed250 - 999Brooklyn, NY
Services provided
See all 68 projectsTop Customer Service is a multifaceted customer support and call-handling company renowned for its professionalism and tailored solutions. They provide services such as inbound call handling, customer inquiry management, and content writing, with a focus on enhancing brand voice and consistency. Their reviews reflect a 95% satisfaction rate, with 100% of clients praising their professionalism and communication skills, although 10% noted room for more proactive content suggestions.
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UndisclosedUndisclosed250 - 999
Services provided
See all 77 projectsSmith.ai is a company specializing in virtual receptionist services, offering call answering, appointment scheduling, and AI chat solutions. The firm's strengths are evident, with over 70% of reviews highlighting their high responsiveness, professionalism, and effective management of call and lead handling. However, some reviews (around 20%) noted issues with technical implementation and customer support, emphasizing room for improvement in these areas.
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$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Services provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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$10,000+< $25 / hr250 - 999Overland Park, KS
Services provided
See all 15 projects1840 & Company is a recruitment and outsourcing agency specializing in providing skilled professionals across various sectors, including finance, healthcare, and customer support. The reviews indicate a high level of satisfaction, citing their professionalism, quick response times, and effective communication. Approximately 90% of reviewers mention their strong culture fit and alignment with company values, contributing to successful project outcomes.
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$1,000+< $25 / hr250 - 999București, Romania
Services provided
See all 14 projectsValoris Center is a customer support and call center services provider known for handling customer interactions, technical support, outbound sales, and lead management. Clients commend them for their professionalism, flexibility, and alignment with company values. Approximately 85% of reviews highlight their timely delivery and proactive approach, while 90% emphasize high customer satisfaction scores. Some mention a need for improvement in personnel turnover and attention to detail.
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$1,000+$100 - $149 / hr10 - 49Horsham , England
Services provided
See all 19 projectsVirtual Sales Limited is a telemarketing and sales development company specializing in lead generation and outbound sales campaigns. Across their reviews, they consistently receive positive feedback, with a 100% satisfaction rate from clients who praise their professionalism, effective communication, and ability to integrate as an extension of their clients' teams. Notably, 80% of reviewers highlight their timely project management and proactive approach.
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$5,000+< $25 / hr250 - 999Miami Beach, FL
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See all 33 projectsUassist.ME is a virtual assistance and outsourcing services company, offering comprehensive support in areas such as customer service, lead generation, and back-office operations. The reviews reflect a high level of satisfaction with 100% of reviewers praising their professionalism, communication, and integration as part of their teams. Many clients appreciate their proactive approach and the cultural fit they offer, with no significant areas for improvement commonly mentioned.
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$1,000+< $25 / hr50 - 249Denver, CO
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See all 230 projectsBelkins is a lead generation company that specializes in creating targeted outreach strategies, including email and LinkedIn campaigns, for businesses seeking to increase their sales pipeline. With a focus on defining ideal customer profiles and delivering qualified leads, their efforts have resulted in consistently positive outcomes. Approximately 90% of reviews highlight their expertise in project management and communication, while around 80% commend their ability to exceed expectations in lead quality and appointment booking.
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$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Services provided
See all 56 projectsLevelUp Leads is a lead generation and sales development agency that specializes in outbound lead generation and cold calling across multiple channels, including email automation and LinkedIn outreach. The company receives overwhelmingly positive feedback, with 100% of reviewers praising their project management, responsiveness, and ability to generate high-quality leads. Clients frequently commend their adaptability and tailored approach to meeting unique business needs.
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$1,000+< $25 / hr50 - 249Dipolog City, Philippines
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See all 20 projectsOBI Services is a data management and customer support outsourcing company recognized for its accuracy, efficiency, and commitment to quality. The reviews reflect a high level of customer satisfaction, with clients appreciating their attention to detail and proactive communication. Approximately 100% of the feedback highlights their reliability and organized project management, with suggestions for improvement being minimal and focused on minor onboarding enhancements.
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$1,000+< $25 / hr50 - 249Ed, Sweden
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See all 64 projectsA-SALES AB is a lead generation company known for its structured outbound sales processes and AI-driven strategies. The company has a strong track record, with approximately 89% of reviews highlighting their ability to generate qualified meetings and improve pipeline momentum. However, 11% of reviews suggest room for improvement in communication and execution speed. Overall, A-SALES AB offers good value for cost and is praised for its tailored, market-specific outreach capabilities.
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$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
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See all 79 projectsDMT Business Development is a lead generation agency known for its strategic and personalized outreach techniques. With a focus on B2B lead generation and sales development, they consistently deliver qualified leads and meetings. The reviews highlight their effective communication, expertise, and adaptability, with approximately 100% positive feedback regarding their project management and the high quality of leads provided.
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$1,000+< $25 / hr50 - 249London, England
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See all 131 projectsSalesAR is a lead generation and outreach consultancy specializing in multi-channel campaigns via LinkedIn and email. With 75% of reviews highlighting their effective communication and proactive project management, SalesAR is praised for creating strong leads and meaningful industry connections. However, 25% of reviews indicate dissatisfaction with lead quality and delivery on promises, suggesting room for improvement in certain projects.
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$5,000+Undisclosed50 - 249Boca Raton, FL
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See all 65 projectsSalesRoads is a sales development company specializing in providing sales development representatives (SDRs) for appointment setting and lead generation. Across various reviews, they consistently receive positive feedback for their responsiveness, project management, and ability to deliver qualified leads, with 100% of reviewers noting their professionalism and efficiency. Common praise includes their adaptability, strategic engagement, and commitment to client success, while some suggest they could be more opinionated as experts.
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$1,000+< $25 / hr250 - 999
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See all 30 projectsExpertCallers is a customer communication and call center service provider known for its specialization in managing both inbound and outbound communication for various industries, including construction, eCommerce, and detailing services. The company has received overwhelmingly positive feedback, with 100% of reviewers highlighting its professionalism, responsiveness, and impact on improving customer engagement and conversion rates. Many clients experienced business growth of approximately 40% due to their involvement.
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$1,000+< $25 / hr50 - 249Sofia, Bulgaria
Services provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
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UndisclosedUndisclosed1,000 - 9,999Sacramento, CA
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See all 5 projectsMyOutDesk is a company specializing in providing virtual assistant services, offering administrative support, customer service, IT assistance, and marketing solutions. Feedback indicates that 100% of reviewers praise the quality and responsiveness of MyOutDesk's candidates, noting significant improvements in efficiency and productivity. Clients highlight the thorough vetting process and the ability to match suitable assistants to their specific needs.
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UndisclosedUndisclosed250 - 999Torreón, Mexico
Services provided
See all 23 projectsRemote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.
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Undisclosed< $25 / hr250 - 999West Hollywood, CA
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See all 7 projectsVirtual Coworker is a company specializing in providing virtual assistant services for administrative, operational, and bookkeeping tasks. Across multiple reviews, clients commend their professionalism, efficiency, and responsive communication. Approximately 80% of reviews highlight their ability to improve workflow and productivity, while a small percentage suggest enhancements in the onboarding process and proactive communication. Overall, Virtual Coworker receives positive feedback for delivering quality and reliable support.
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$1,000+< $25 / hr50 - 249Mentor, OH
Services provided
See all 5 projectsVer-A-Fast is a customer service solutions provider specializing in call center management and customer support services. Reviews indicate that they are efficient, organized, and responsive, maintaining low turnover rates with an experienced team. Ver-A-Fast consistently meets service level targets, contributing to increased revenue and streamlined operations across various projects. Approximately 85% of service level goals are met, and they are praised for customizable solutions.
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UndisclosedUndisclosed10 - 49King of Prussia, PA
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See all 50 projectsSpecialty Answering Service is a call center service provider known for offering customizable and budget-friendly solutions for businesses of various industries, such as real estate, healthcare, and telecommunications. Approximately 80% of reviewers praise their responsiveness and value for cost, while 60% highlight the effectiveness of their call management and scripting services. Notably, areas for improvement mentioned include enhancing communication skills and online application features.
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$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Services provided
See all 7 projectsSalesupply is a logistics and customer service company offering comprehensive fulfillment and customer support solutions across multiple markets. Reviews indicate a high level of satisfaction, with 100% of reviewers highlighting their reliability, efficiency, and ability to adapt quickly to clients' needs. Notably, 83% of reviewers commend their effective communication and flexibility, while one review suggests room for improvement in proactive communication.
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$10,000+< $25 / hr1,000 - 9,999Wrocław, Poland
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See all 23 projectsCCIG Group is a professional customer service and support company that specializes in handling inbound and outbound communications, complaint management, and multilingual assistance across various industries. Reviews indicate a strong cultural fit, high flexibility, and consistent on-time delivery, with over 90% of feedback highlighting their adaptability and professional project management. Approximately 85% of reviews noted their exceptional responsiveness and operational efficiency.
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$1,000+$25 - $49 / hr1,000 - 9,999Montréal, Canada
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See all 6 projectsContactPoint 360 is a global customer experience and outsourcing company offering CX, BPO, and digital transformation services. Their consistent delivery and alignment with client processes have been praised, with 100% positive feedback highlighting improved response times and customer satisfaction. Reviewers commend their professionalism, adaptability, and seamless integration, noting minimal areas for improvement.
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$5,000+$50 - $99 / hr10 - 49Toronto, Canada
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See all 23 projectsPurple Sales is a versatile B2B sales and marketing agency offering lead generation, outbound call campaigns, and SEO services. Client reviews are overwhelmingly positive, highlighting their responsiveness, adaptability, and effective project management. Approximately 90% of clients commend their proactive communication and alignment with company values, while 85% note significant improvements in lead generation and appointment booking.
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Undisclosed< $25 / hr50 - 249Jackson, MI
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See all 15 projectsAmbs Call Center provides professional call center services, including virtual reception, call answering, and integration with client systems. Across multiple reviews, 100% of clients commend their exceptional customer service and reliability. Clients particularly praise their excellent communication, seamless transition processes, and alignment with company values, with no negative feedback reported.
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$1,000+< $25 / hr50 - 249Poltava, Ukraine
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See all 13 projectsTinkogroup is a data processing and digital solutions company, specializing in data annotation, lead generation, and database management services. Across reviews, 100% of clients commend their attention to detail, commitment to quality, and effective project management. Clients highlight their ability to deliver accurate, high-quality results on time, with 100% noting strong communication and responsiveness to feedback.
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$1,000+< $25 / hr50 - 249Great Neck Plaza, NY
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See all 22 projectsThe Hour - Back Office and Virtual Assistant Services provides comprehensive back-office support, operations management, and virtual assistant services. With consistently positive reviews, 100% of clients highlight their reliability, responsiveness, and efficiency in improving workflow and operational efficiency. Clients frequently commend their cost-effectiveness, high-quality management, and innovative use of AI technology, with no significant areas for improvement identified across the board.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.2/40.018/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
35.7/40.020/20 Reviews9/10 Clients & Experience6.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.4/40.017.8/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.