# Outsourced Outsourced Reviews (12), Pricing, Services & Verified Ratings - Premier Verified - 4.9 out of 5 average review rating - 1 connections joined Outsourced's Network [Visit Website](https://outsourced.co/) [Get a Custom Proposal](https://clutch.co/profile/outsourced) **Your Outsourced team in the Philippines** Outsourced is a premium ISO certified offshore staffing company providing the top 5% of talent globally to international companies. ## Company Information - Number of employees: 1,000 - 9,999 - 10 Locations: - Quezon City, Philippines (Headquarters) - Muntinlupa, Philippines - Quezon City, Philippines - Angeles, Philippines - Cebu City, Philippines - Buenos Aires, Argentina - Ahmedabad, India - Kuala Lumpur, Malaysia - Ho Chi Minh City, Vietnam - Medellín, Colombia - Founded in 2012 - 1 languages: English ## Services, Focus Areas, Industries, and Clients ### Service Lines - 15% Back Office Outsourcing - 15% Customer Service Outsourcing - 15% Finance & Accounting Outsourcing (FAO) - 15% HR Outsourcing - 15% IT Staff Augmentation - 15% Staffing - 10% Call Center Services ### Focus Areas - Staffing Focus: - 100% Permanent Staffing - Inbound Services: - 50% Inbound appointment scheduling - 50% Virtual receptionist - Outbound Services: - 25% B2C Telemarketing & telesales - 25% Collections Recovery Services - 25% Customer Surveys & Market Research Calls - 25% Third party verification - Customer Service Outsourcing: - 25% Chat Support Services - 25% Email Support Services - 25% Order Processing & Taking - 25% Phone Support Services - Back Office Outsourcing: - 20% Data Entry & Processing - 20% Legal Outsourcing - 20% Payment Processing - 20% Virtual Assistant - 20% Writing & Content Creation Outsourcing ### Industries - 15% Business services - 5% eCommerce - 20% Information technology - 5% Legal - 15% Financial services - 5% Telecommunications - 20% Other industries - 5% Real estate - 10% Medical ### Clients - 30% Small Business (<$10M) - 50% Midmarket ($10M - $1B) - 20% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.8 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Outsourced offers competitive pricing, with clients noting significant cost savings compared to local markets. Clients express high satisfaction with value for cost, efficient recruitment, and project management, often highlighting the alignment of company values and culture fit. **Most Common Project Size**: $10,000 to $49,000 based on 3 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - IT Staff Augmentation: $10,000 to $49,000 based on 2 reviews - Custom Software Development: Confidential based on 2 reviews - Back Office Outsourcing: $50,000 to $199,999 based on 1 review - Customer Service Outsourcing: $50,000 to $199,999 based on 1 review - HR Outsourcing: $50,000 to $199,999 based on 1 review - IT Managed Services: $10,000 to $49,000 based on 1 review - Recruiting: $1,000,000 to $9,999,999 based on 1 review - Staffing: $1,000,000 to $9,999,999 based on 1 review - DevOps Managed Services: Confidential based on 1 review - Other Application Development: Confidential based on 1 review - Recruitment Process Outsourcing: Confidential based on 1 review - Application Testing: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Outsourced Review Insights Overall Review Rating: 4.9 - Quality: 4.9 - Schedule: 4.9 - Cost: 4.8 - Willing to Refer: 4.9 ### Top Mentions - Timely (8 mentions) - Communicative (4 mentions) - Easy to work with (2 mentions) - Great team (2 mentions) - Helpful (2 mentions) - Professional (2 mentions) - Well-organized projects (2 mentions) - Collaborative (1 mentions) - Efficient (1 mentions) - Exceeds expectations (1 mentions) - Flexible (1 mentions) - Great project management (1 mentions) - High-quality work (1 mentions) - Knowledgeable (1 mentions) - Unique expertise (1 mentions) ### Review Highlights **Effective Recruitment Services** Outsourced successfully provides recruitment services across various industries, helping clients find qualified candidates quickly. Clients report improved recruitment efficiency and reduced hiring costs, indicating strong performance in this area. **Minor Suggestions for Recruitment Feedback** One client suggested providing more specific feedback and proposed actions when recruitment challenges arise. This could help clients make informed decisions to expand the talent pool. **Impressive Technical Expertise** Outsourced demonstrates strong technical expertise, particularly in software development and testing. Clients from various sectors report successful project outcomes and improved system reliability. **Continuous Improvement and Adaptability** Outsourced shows a commitment to continuous improvement and adaptability, with clients noting the team's ability to adjust to changing priorities and feedback seamlessly. **Responsive and Communicative Team** Clients frequently commend Outsourced for its responsiveness and clear communication. The company maintains regular updates and quickly addresses client inquiries, contributing to a strong partnership experience. **Cultural Alignment and Values** Many clients selected Outsourced due to alignment in company values and culture. This alignment has fostered productive working relationships and satisfied clients who feel understood and supported. **Successful Staff Augmentation** Outsourced effectively supports clients with staff augmentation needs, providing skilled personnel that integrate well with client teams. Clients report enhanced capacity and project success as a result. **Constructive Feedback on Staffing Controls** While generally satisfied, some clients noted frustrations with Outsourced's staffing controls, suggesting room for improvement in this area to enhance overall client satisfaction. **Strong Project Management** Clients praise Outsourced for its excellent project management, timely deliveries, and efficient communication. The team's ability to manage projects seamlessly and adapt to client needs is a recurring theme in the reviews. **High-Quality Talent Acquisition** Outsourced is recognized for acquiring high-quality talent, which has led to decreased recruitment lead times and increased employee tenure. The efficient assessment and selection process is highlighted as a key strength. ### Outsourced Reviews #### App Regression Testing & Reporting for Tax Mgmt Software Co (Featured Review) **The Project** - Services: Application Testing - Project size: Confidential - Project length: Jan. 2017 - Jan. 2035 **Project Summary**: Outsourced provides regression testing services for a tax management software company's app. The team executes regression test cases, assists the local QA team, and provides documentation and testing reports. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director Of QA & Technical Support, Canopy Tax - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 10, 2025 **Feedback Summary**: Thanks to Outsourced's work, the client has seen a 30% reduction in non-customer bugs, increased regression coverage by 40%, and reduced test execution time by 35%. The team has met deadlines, communicated efficiently, and proven responsive. Their fast turnaround and discipline stand out. ""Overall, the comapny does do a great job for what my company needs."" **BACKGROUND** Please describe your company and position.I am the Director of Quality Assurance and Technical Support of Canopy TaxDescribe what your company does in a single sentence.Canopy Tax provides cloud-based tax and practice management software designed to help accounting professionals streamline workflows, manage client relationships, and automate compliance processes. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Outsourced to accomplish?Regression Testing of the Canopy AppAssisting Local (Utah) QA's with assigned work **SOLUTION** How did you find Outsourced?This decision was made before I started 7 years ago. I am not sure.Why did you select Outsourced over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Outsourced were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Scope of Work for Outsourced Regression EmployeesThe Outsourced Regression Team hired for manual regression testing of the Canopy app is responsible for ensuring the stability, functionality, and performance of the application across various releases. Their primary role is to execute regression test cases, assist the local QA team, and provide detailed feedback on system behavior to identify defects before deployment.Key Responsibilities & Scope of WorkManual Regression TestingExecute predefined manual test cases across core modules of the Canopy application.Identify, document, and report bugs, inconsistencies, and UI/UX issues.Perform sanity checks after each deployment to ensure core functionalities remain intact.Assist Local QA with Test Execution & VerificationSupport Manual QA Engineers by testing newly developed or modified features.Verify bug fixes submitted by developers to ensure they are properly resolved.Work closely with local QA.Test Case Documentation & MaintenanceMaintain detailed documentation of test execution results, steps to reproduce issues, and expected outcomes.Update and improve existing test case repositories as needed.Cross-Browser TestingValidate application behavior across different browsers, operating systems to ensure a consistent user experience.Collaboration & CommunicationWork with local QA teams to provide feedback and insights from regression test cycles.Maintain clear documentation of test coverage and defects in Jira.Key DeliverablesExecuted Regression Test Reports (detailing test results, pass/fail status, and issues found).Bug Reports in Jira (including steps to reproduce, severity, expected vs. actual results).Validation of Fixes & Retesting Reports (confirming resolution of previously reported defects).Updated Test Case Documentation (to reflect the latest application changes).Ad-hoc Testing Reports (as needed for priority issues reported by customers or engineering).The Outsourced Regression Team plays a critical role in reducing production defects, ensuring system reliability, and supporting the QA team in maintaining quality standards across Canopy’s releases. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Measurable Outcomes Demonstrating Progress & SuccessThe Outsourced Regression Team has contributed to the overall quality, efficiency, and stability of Canopy’s application releases. Below are key measurable outcomes that highlight the team's impact:1. Improved Bug Detection & Resolution Rate✅ 30% Reduction in Non-Customer Bugs – By proactively identifying and reporting defects during regression cycles, the number of internally found bugs (before reaching customers) decreased significantly.✅ 88% Monthly Customer Bug Resolution Rate in Engineering – Timely regression testing helped ensure critical customer-reported bugs were fixed within engineering’s SLA.✅ 50% Faster Customer Bug Resolution Time – Engineering’s resolution time for customer-reported issues improved due to clearer bug reports and structured regression feedback.2. Increased Testing Efficiency & Coverage✅ Regression Coverage Increased by 40% – More test cases were executed per cycle, covering a broader range of functionalities, including cross-browser and device compatibility.✅ Test Execution Time Reduced by 35% – Outsourced testers took over repetitive manual regression tasks, allowing local QA to focus on higher-value testing activities.✅ 99% Test Execution Completion Rate – Ensured all high-priority regression test cases were executed before each release.3. Enhanced QA & Engineering Collaboration✅ Improved Test Documentation & Jira Reporting – The team provided detailed bug reports with replication steps, leading to faster triage and resolution.✅ 50% Reduction in Defect Reopen Rate – More accurate defect reports reduced the need for back-and-forth clarifications between QA and engineering.✅ Reduced UAT Issues by 25% – Fewer last-minute defects surfaced during User Acceptance Testing, improving overall release confidence.4. Increased Capacity for Local QA Team✅ Freed Up 30% of Local QA’s Bandwidth – Local QA Engineers were able to shift focus to exploratory testing, test automation, and strategic quality initiatives.✅ Faster Feature Verification Cycles – Assisted local QA with new feature testing, reducing turnaround time for development sign-off.Overall ImpactThe outsourced regression team played a crucial role in accelerating test execution, improving bug detection, and enhancing QA-Engineering collaboration. Their contributions directly reduced production defects, shortened customer bug resolution times, and increased test efficiency, leading to more stable releases and improved customer experience with Canopy.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project Management & Delivery Performance of the Outsourced Regression TeamThe outsourced regression team operated within a structured project management framework designed to ensure timely, accurate, and effective regression testing while aligning with the needs of local QA and engineering.1. Timeliness & Deliverables✅ Consistently Met Regression Deadlines – The team successfully executed full regression test cycles within the designated test windows, ensuring releases were not delayed.✅ High Test Execution Completion Rate – 99% of planned regression test cases were executed per cycle, ensuring comprehensive coverage.✅ Proactive Bug Reporting – Bugs were reported within the first half of the testing window, allowing development teams to address critical issues earlier in the cycle.2. Responsiveness & Adaptability✅ Quick Adjustments to Priorities – The team adapted seamlessly to shifting priorities, such as urgent hotfix validations or last-minute feature testing.✅ Fast Turnaround on Retesting & Verifications – Critical defects were retested within 24 hours of the fix being deployed, allowing faster resolution.✅ Efficient Communication in Jira & Slack – The team promptly responded to bug inquiries and test clarifications, reducing bottlenecks for developers and QA leads.3. Collaboration & Issue Resolution✅ Proactive Engagement with Local QA – Regular touchpoints with local QA ensured alignment on test coverage, expectations, and issue escalations.✅ Minimal Rework Due to Clear Documentation – Well-documented bug reports in Jira reduced engineering back-and-forth, improving issue resolution speed.✅ Handled Time Zone Differences Well – Despite working in a different time zone, the team effectively coordinated with local QA, ensuring a smooth workflow.Overall EvaluationThe outsourced regression team consistently delivered on time, demonstrated high responsiveness to changing priorities, and provided clear, actionable defect reports that improved testing efficiency. Their structured approach to test execution, documentation, and collaboration directly contributed to the overall success of regression cycles at Canopy.What was your primary form of communication with Outsourced?Email or Messaging AppWhat did you find most impressive or unique about this company?Most Impressive & Unique Aspects of Outsourced Regression TeamThe outsourced regression team stood out due to their efficiency, adaptability, and structured approach to regression testing, which significantly enhanced Canopy’s QA processes and release quality. The most impressive and unique aspects of their contribution include:✅ High Level of Test Execution Discipline – The team maintained a 99% test execution completion rate, ensuring comprehensive regression coverage for every release.✅ Exceptional Responsiveness & Fast Turnaround – They adapted quickly to changing priorities, such as urgent hotfix testing and unplanned verifications, often retesting fixes within 24 hours.✅ Strong Communication & Documentation Practices – Their well-documented Jira reports and clear defect replication steps minimized rework and improved developer efficiency.✅ Ability to Scale Testing Capacity Without Slowing Down Releases – By handling the bulk of manual regression testing, they freed up 30% of local QA's bandwidth, allowing internal teams to focus on higher-value exploratory and automation testing.✅ Effective Collaboration Across Time Zones – Despite being remote and offshore, the team aligned well with local QA and engineering, proving that a distributed QA model can work seamlessly.Overall ImpressionThe outsourced regression team demonstrated a high level of professionalism, reliability, and efficiency, making them a valuable extension of Canopy’s QA operations. Their ability to execute large-scale regression testing with speed and precision directly contributed to faster bug resolution, fewer production issues, and more stable releases—a critical factor in improving Canopy’s overall software quality.Are there any areas for improvement or something Outsourced could have done differently?Overall, the comapny does do a great job for what my company needs. The team is professional and easy to work with. The company is open to feedback and works hard to make sure their employees are professional. Continue to have good communication and great employees is the only feedback I have.  --- #### Recruiting for Telecommunications Company **The Project** - Services: Recruiting - Project size: Confidential - Project length: Jan. - Feb. 2025 **Project Summary**: Outsourced provided recruitment services for a telecommunications company. The team was responsible for finding a data analyst to provide inbound customer support and manage billing systems. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Recruiter, Telecommunications Company - Industry: Telecommunications - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Feb 20, 2025 **Feedback Summary**: Outsourced successfully recruited a qualified candidate who provided excellent customer service. The team delivered within two weeks, responded to needs, and communicated primarily through emails and messaging apps. Overall, the client was happy with the team's services. ""Everything they did was great!"" **BACKGROUND** Please describe your company and position.I am the Recruiter of a telecommunications company Describe what your company does in a single sentence.Our goal is to offer our customers the highest quality Video, Data, and Voice Services. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Outsourced to accomplish?Recruit a data analyst who is knowledgeable with the telecommunications industry. **SOLUTION** How did you find Outsourced?Online SearchWhy did you select Outsourced over others?High ratingsPricing fit our budgetGood value for costDescribe the scope of work in detail. Please include a summary of key deliverables.Provide inbound telephone support to potential customers and to customers requesting information or experiencing technical difficulties and equipment problems, in order to reduce service calls and improve customer satisfaction.Enter billing payments into the billing system and ensure reconciliation of cash drawer and payment entry on a daily basis. Research status of installation and service calls in order to resolve customer inquiries/complaints; research misapplied payments, billing and service adjustments. Communicate with customers in order to respond to questions; resolve service concerns; provide rate and programming information; initiate upgrade of current service and sell our products and services.Responsible for technical support/troubleshooting, via telephone and computer, of the high-speed data product (including email and web hosting). Assist in the resolution of advanced level technical problems with troubleshooting procedures/skills.Responsible for adding equipment into billing system accounts, notating the account with proper information as required, to properly execute customer orders, schedule installs and trouble calls, and document customer accounts on a daily basis. Responsible for providing required documentation for tracking work order status information. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Customer service successDescribe their project management. Did they deliver items on time? How did they respond to your needs?Yes. In a timely mannerWhat was your primary form of communication with Outsourced?Email or Messaging AppWhat did you find most impressive or unique about this company?They were able to recruit our position in less than 2 weeks with a qualified candidate.Are there any areas for improvement or something Outsourced could have done differently?Everything they did was great! --- #### App Regression Testing & Reporting for Tax Mgmt Software Co **The Project** - Services: Application Testing - Project size: Confidential - Project length: Jan. 2017 - Jan. 2035 **Project Summary**: Outsourced provides regression testing services for a tax management software company's app. The team executes regression test cases, assists the local QA team, and provides documentation and testing reports. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director Of QA & Technical Support, Canopy Tax - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 10, 2025 **Feedback Summary**: Thanks to Outsourced's work, the client has seen a 30% reduction in non-customer bugs, increased regression coverage by 40%, and reduced test execution time by 35%. The team has met deadlines, communicated efficiently, and proven responsive. Their fast turnaround and discipline stand out. ""Overall, the comapny does do a great job for what my company needs."" **BACKGROUND** Please describe your company and position.I am the Director of Quality Assurance and Technical Support of Canopy TaxDescribe what your company does in a single sentence.Canopy Tax provides cloud-based tax and practice management software designed to help accounting professionals streamline workflows, manage client relationships, and automate compliance processes. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Outsourced to accomplish?Regression Testing of the Canopy AppAssisting Local (Utah) QA's with assigned work **SOLUTION** How did you find Outsourced?This decision was made before I started 7 years ago. I am not sure.Why did you select Outsourced over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Outsourced were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Scope of Work for Outsourced Regression EmployeesThe Outsourced Regression Team hired for manual regression testing of the Canopy app is responsible for ensuring the stability, functionality, and performance of the application across various releases. Their primary role is to execute regression test cases, assist the local QA team, and provide detailed feedback on system behavior to identify defects before deployment.Key Responsibilities & Scope of WorkManual Regression TestingExecute predefined manual test cases across core modules of the Canopy application.Identify, document, and report bugs, inconsistencies, and UI/UX issues.Perform sanity checks after each deployment to ensure core functionalities remain intact.Assist Local QA with Test Execution & VerificationSupport Manual QA Engineers by testing newly developed or modified features.Verify bug fixes submitted by developers to ensure they are properly resolved.Work closely with local QA.Test Case Documentation & MaintenanceMaintain detailed documentation of test execution results, steps to reproduce issues, and expected outcomes.Update and improve existing test case repositories as needed.Cross-Browser TestingValidate application behavior across different browsers, operating systems to ensure a consistent user experience.Collaboration & CommunicationWork with local QA teams to provide feedback and insights from regression test cycles.Maintain clear documentation of test coverage and defects in Jira.Key DeliverablesExecuted Regression Test Reports (detailing test results, pass/fail status, and issues found).Bug Reports in Jira (including steps to reproduce, severity, expected vs. actual results).Validation of Fixes & Retesting Reports (confirming resolution of previously reported defects).Updated Test Case Documentation (to reflect the latest application changes).Ad-hoc Testing Reports (as needed for priority issues reported by customers or engineering).The Outsourced Regression Team plays a critical role in reducing production defects, ensuring system reliability, and supporting the QA team in maintaining quality standards across Canopy’s releases. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Measurable Outcomes Demonstrating Progress & SuccessThe Outsourced Regression Team has contributed to the overall quality, efficiency, and stability of Canopy’s application releases. Below are key measurable outcomes that highlight the team's impact:1. Improved Bug Detection & Resolution Rate✅ 30% Reduction in Non-Customer Bugs – By proactively identifying and reporting defects during regression cycles, the number of internally found bugs (before reaching customers) decreased significantly.✅ 88% Monthly Customer Bug Resolution Rate in Engineering – Timely regression testing helped ensure critical customer-reported bugs were fixed within engineering’s SLA.✅ 50% Faster Customer Bug Resolution Time – Engineering’s resolution time for customer-reported issues improved due to clearer bug reports and structured regression feedback.2. Increased Testing Efficiency & Coverage✅ Regression Coverage Increased by 40% – More test cases were executed per cycle, covering a broader range of functionalities, including cross-browser and device compatibility.✅ Test Execution Time Reduced by 35% – Outsourced testers took over repetitive manual regression tasks, allowing local QA to focus on higher-value testing activities.✅ 99% Test Execution Completion Rate – Ensured all high-priority regression test cases were executed before each release.3. Enhanced QA & Engineering Collaboration✅ Improved Test Documentation & Jira Reporting – The team provided detailed bug reports with replication steps, leading to faster triage and resolution.✅ 50% Reduction in Defect Reopen Rate – More accurate defect reports reduced the need for back-and-forth clarifications between QA and engineering.✅ Reduced UAT Issues by 25% – Fewer last-minute defects surfaced during User Acceptance Testing, improving overall release confidence.4. Increased Capacity for Local QA Team✅ Freed Up 30% of Local QA’s Bandwidth – Local QA Engineers were able to shift focus to exploratory testing, test automation, and strategic quality initiatives.✅ Faster Feature Verification Cycles – Assisted local QA with new feature testing, reducing turnaround time for development sign-off.Overall ImpactThe outsourced regression team played a crucial role in accelerating test execution, improving bug detection, and enhancing QA-Engineering collaboration. Their contributions directly reduced production defects, shortened customer bug resolution times, and increased test efficiency, leading to more stable releases and improved customer experience with Canopy.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project Management & Delivery Performance of the Outsourced Regression TeamThe outsourced regression team operated within a structured project management framework designed to ensure timely, accurate, and effective regression testing while aligning with the needs of local QA and engineering.1. Timeliness & Deliverables✅ Consistently Met Regression Deadlines – The team successfully executed full regression test cycles within the designated test windows, ensuring releases were not delayed.✅ High Test Execution Completion Rate – 99% of planned regression test cases were executed per cycle, ensuring comprehensive coverage.✅ Proactive Bug Reporting – Bugs were reported within the first half of the testing window, allowing development teams to address critical issues earlier in the cycle.2. Responsiveness & Adaptability✅ Quick Adjustments to Priorities – The team adapted seamlessly to shifting priorities, such as urgent hotfix validations or last-minute feature testing.✅ Fast Turnaround on Retesting & Verifications – Critical defects were retested within 24 hours of the fix being deployed, allowing faster resolution.✅ Efficient Communication in Jira & Slack – The team promptly responded to bug inquiries and test clarifications, reducing bottlenecks for developers and QA leads.3. Collaboration & Issue Resolution✅ Proactive Engagement with Local QA – Regular touchpoints with local QA ensured alignment on test coverage, expectations, and issue escalations.✅ Minimal Rework Due to Clear Documentation – Well-documented bug reports in Jira reduced engineering back-and-forth, improving issue resolution speed.✅ Handled Time Zone Differences Well – Despite working in a different time zone, the team effectively coordinated with local QA, ensuring a smooth workflow.Overall EvaluationThe outsourced regression team consistently delivered on time, demonstrated high responsiveness to changing priorities, and provided clear, actionable defect reports that improved testing efficiency. Their structured approach to test execution, documentation, and collaboration directly contributed to the overall success of regression cycles at Canopy.What was your primary form of communication with Outsourced?Email or Messaging AppWhat did you find most impressive or unique about this company?Most Impressive & Unique Aspects of Outsourced Regression TeamThe outsourced regression team stood out due to their efficiency, adaptability, and structured approach to regression testing, which significantly enhanced Canopy’s QA processes and release quality. The most impressive and unique aspects of their contribution include:✅ High Level of Test Execution Discipline – The team maintained a 99% test execution completion rate, ensuring comprehensive regression coverage for every release.✅ Exceptional Responsiveness & Fast Turnaround – They adapted quickly to changing priorities, such as urgent hotfix testing and unplanned verifications, often retesting fixes within 24 hours.✅ Strong Communication & Documentation Practices – Their well-documented Jira reports and clear defect replication steps minimized rework and improved developer efficiency.✅ Ability to Scale Testing Capacity Without Slowing Down Releases – By handling the bulk of manual regression testing, they freed up 30% of local QA's bandwidth, allowing internal teams to focus on higher-value exploratory and automation testing.✅ Effective Collaboration Across Time Zones – Despite being remote and offshore, the team aligned well with local QA and engineering, proving that a distributed QA model can work seamlessly.Overall ImpressionThe outsourced regression team demonstrated a high level of professionalism, reliability, and efficiency, making them a valuable extension of Canopy’s QA operations. Their ability to execute large-scale regression testing with speed and precision directly contributed to faster bug resolution, fewer production issues, and more stable releases—a critical factor in improving Canopy’s overall software quality.Are there any areas for improvement or something Outsourced could have done differently?Overall, the comapny does do a great job for what my company needs. The team is professional and easy to work with. The company is open to feedback and works hard to make sure their employees are professional. Continue to have good communication and great employees is the only feedback I have.  --- #### Custom Software Development for Boutique Supply Chain Consultancy **The Project** - Services: Custom Software Development, DevOps Managed Services, IT Staff Augmentation - Project size: Confidential - Project length: May 2024 - Ongoing **Project Summary**: A boutique supply chain consultancy engaged with Outsourced for their custom software development services. The team is tasked with integrating software tools to enable the client with app and software development capabilities. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 3.5 - Willing to Refer: 5.0 **The Reviewer** COO, Boutique Supply Chain Consultancy - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 26, 2024 **Feedback Summary**: The project is still in its early stages, but the client has been pleased with the results. Outsourced is highly receptive and supportive towards feedback and queries, and internal stakeholders are particularly impressed with the service provider's team dynamic and work culture. ""Everyone feels fully committed and helpful, and the communication is outstanding."" **BACKGROUND** Please describe your company and position. I am the Chief Operating Officer of a consulting company Describe what your company does in a single sentence.We are a boutique supply chain and data science consultancy **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Outsourced to accomplish?Establish a Software Development CentreCreate Products **SOLUTION** How did you find Outsourced?Online SearchWhy did you select Outsourced over others?Pricing fit our budgetGreat culture fitCompany values alignedHow many teammates from Outsourced were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The establishment of an outsourced Software Development Centre to integrate with our UK Development team to build applications and software. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?It is still early as we are still in the recruitment stage. Outcome 1 will be the recruitment and establishment of the full team.Describe their project management. Did they deliver items on time? How did they respond to your needs?The support team were fantastic and they have Project managed the process from sales, commercial and recruiting the team perfectly.  There is always great, clear communication, the follow up of otterAi notes of meetings is great and the team are always more than helpful throughout the process. No request has been too much (and there have been many!).All in all its been seemlessly project managed, communication is perfect and the team are 'just great' people. A real credit to Outsourced.What was your primary form of communication with Outsourced?Virtual MeetingWhat did you find most impressive or unique about this company?Your people. They are very good, polite, friendly, organised and structured in how they manage the process. Additioanlly I would say that tThe engaged way on which they all conduct their business. Everyone feels fully committed and helpful, and the communication is outstanding.Are there any areas for improvement or something Outsourced could have done differently?My only minor develpment feedback would be that, when struggling to recruit candidates, it would be good to get some more specific feedback and proposed actions to mitigate this. I.E. If struggling to find people with all the requested skils it would be good to get some analysis on the themes - that way I can make a decision on what to reduce the priority on to open up the talent pool. --- #### Recruitment Process Outsourcing for Recruitment Co **The Project** - Services: Recruitment Process Outsourcing - Project size: Confidential - Project length: May 2022 - Ongoing **Project Summary**: Outsourced provides recruitment services for a contracting company. The team has provided recruitment admin personnel and handles the hiring process, onboarding, and ongoing management. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** CEO, Quality People Pty Ltd - Industry: Contracting - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 8, 2026 **Feedback Summary**: Outsourced has provided valuable team members who have implemented processes and procedures to streamline the client's recruitment process. The engagement has saved the client time, reduced costs, and increased recruitment efficiency. The team communicates well via virtual meetings. ""They have implemented processes and procedures to streamline our recruitment process."" **BACKGROUND** Introduce your business and what you do there.I’m the CEO of Quality People Pty Ltd, a contracting company. We provide high-quality recruitment solutions by deeply understanding client needs and company culture, facilitating suitable candidate matches, reducing hiring costs and time, and fostering long-term employee retention. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Outsourced?We were looking to grow our team and needed help with recruitment. **SOLUTION** What was the scope of their involvement?Outsourced has provided us with recruitment admin personnel. The team members are part of our team, and Outsourced handles the hiring process, onboarding, and local ongoing management of these team members in the Philippines.What is the team composition?We work with 2–5 teammates from Outsourced.How did you come to work with Outsourced?I received an email from Outsourced about their service offering, which was personable before AI was used for outreach. Their timing was perfect for us at the time, as we were frustrated with the local market. We chose them because they were a great culture fit, their company values aligned with ours, and they had a personal feel.How much have you invested with them?The options Outsourced offered were relatively cheap compared to Australia, so we gave it a go.What is the status of this engagement?We started working together in January 2023, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?The people Outsourced has provided are part of our business as usual (BAU). They have implemented processes and procedures to streamline our recruitment process, saving us time, reducing costs, and increasing recruitment efficiency, allowing us to be scalable and grow.How did Outsourced perform from a project management standpoint?We communicate via virtual meetings, emails, and messaging apps.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?I would like to give a shout-out to Michelle (Client Success Director).What did you find most impressive about them?Michelle has been very helpful. If it weren’t for her, we probably would have left Outsourced a long time ago.Are there any areas they could improve?We’ve had some frustrations relating to Outsourced’s staff operating controls. --- #### Custom App Dev & Support for Legal Software Provider **The Project** - Services: Custom Software Development, Other Application Development - Project size: Confidential - Project length: Jan. 2018 - Ongoing **Project Summary**: Outsourced provides ongoing development and support for a legal software provider. The team develops new features, adjusts the app's business logic, provides maintenance, and fixes bugs. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Product Owner, Legal Software Provider - Industry: Legal - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 31, 2025 **Feedback Summary**: Outsourced has completed all tasks on time and helped the client achieve a major company goal. The team is highly adaptable and allocates resources according to priority. Outsourced has communicated via in-person and virtual meetings and proven committed, flexible, and professional. ""Their commitment to the project has been most impressive."" **BACKGROUND** Please describe your company and position.I am the Product Owner of a software companyDescribe what your company does in a single sentence.Software provider for legal case management systems that are used by local government offices, specifically court and prosecution offices. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Outsourced to accomplish?Application development and maintenance **SOLUTION** How did you find Outsourced?Internal team recommendationWhy did you select Outsourced over others?Company values alignedHow many teammates from Outsourced were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Development of new featuresAdjustment of application business logicSoftware maintenance and bug fixingResource planning for development sprints **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Completion of tasks on timeAchieving company major goal with the first go-liveAdaptability of both technical and administrative teamsDescribe their project management. Did they deliver items on time? How did they respond to your needs?Items were delivered on time as plannedResources were allocated to tasks according to priorityAdministration team was very supportiveWhat was your primary form of communication with Outsourced?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their commitment to the project has been most impressive.Flexibility with the hours and dedication despite the timezone differenceProfessional handling of mattersGood treatment of their employeesAre there any areas for improvement or something Outsourced could have done differently?(none) --- #### Recruitment Services for AI Solutions Company **The Project** - Services: Recruiting, Staffing - Project size: Confidential - Project length: Jan. 2023 - Ongoing **Project Summary**: Outsourced provides staff augmentation services for an AI solutions company. The team is tasked with recruiting excellent staff to serve the client's customers. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CPO, AI Solutions Company - Industry: eCommerce - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Feb 11, 2025 **Feedback Summary**: With Outsourced, the client has achieved high user satisfaction and a better production rate. The team has delivered excellent work on time and met the project's needs. They are friendly and easy to work with. The client communicates with the team via virtual meetings, email, and a messaging app. ""They are able to help us reach our goals and grow."" **BACKGROUND** Please describe your company and position.I am the CPO of an AI Solutions CompanyDescribe what your company does in a single sentence.AI solutions for fashion **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Outsourced to accomplish?Streamline productionUser experienceCreative work **SOLUTION** How did you find Outsourced?ReferralWhy did you select Outsourced over others?High ratingsReferred to meHow many teammates from Outsourced were assigned to this project?16Describe the scope of work in detail. Please include a summary of key deliverables.Recruiting excellent staff to serve our customers **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?User satisfaction and production rateDescribe their project management. Did they deliver items on time? How did they respond to your needs?They delivered excellent work that met our needs and on time. :)What was your primary form of communication with Outsourced?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They are able to help us reach our goals and grow, and are very friednly and easy to work with. They get us.Are there any areas for improvement or something Outsourced could have done differently?Nothing comes to mind as of now --- #### Remote Managed IT Support for Managed Services Provider **The Project** - Services: IT Managed Services, IT Staff Augmentation - Project size: $10,000 to $49,999 - Project length: May 2024 - May 2025 **Project Summary**: Outsourced provides remote IT management services for a managed services provider. The team remotely accesses and fixes customer-related PC issues. **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Network Operations, Acom - Industry: Information technology - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 7, 2025 **Feedback Summary**: Outsourced completes daily tickets in a timely manner, meeting expectations. The team communicates well with the client and end customers. Moreover, Outsourced has a wide range of technicians to choose from. Collaboration tools include virtual meetings. ""They have a wide range of technicians to choose from."" **BACKGROUND** Please describe your company and position.I am the VP of Network Operations of AcomDescribe what your company does in a single sentence.MSP **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Outsourced to accomplish?Remote management of IT Service **SOLUTION** How did you find Outsourced?Online SearchWhy did you select Outsourced over others?Pricing fit our budgetHow many teammates from Outsourced were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Remote access to fix customer-related PC problems **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?working day to day tickets and completing in a timely manorDescribe their project management. Did they deliver items on time? How did they respond to your needs?Always ontime and said in comunnication with remote user when needed.What was your primary form of communication with Outsourced?Virtual MeetingWhat did you find most impressive or unique about this company?They have a wide range of technicians to choose from. Are there any areas for improvement or something Outsourced could have done differently?understanding the level of the technician. --- #### Outsourcing Services for Video Production Services Firm **The Project** - Services: Back Office Outsourcing - Project size: Confidential - Project length: Jan. 2021 - Ongoing **Project Summary**: Outsourced manages the offshore staff of a video production services firm. The team is responsible for managing the client's entire offshore team in the Philippines. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Global Head of Production, Shootsta - Industry: Arts, entertainment & music - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 6, 2025 **Feedback Summary**: The client has been working with Outsourced for the past four years. The team has successfully hired many employees for the client. Outsourced is prompt, communicative, and well-informed, and internal stakeholders are impressed with the service provider's communication skills. ""We've been very happy with their services."" **BACKGROUND** Please describe your company and position.I am the Global Head of Production of ShootstaDescribe what your company does in a single sentence.Video Production **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Outsourced to accomplish?To manage our offshore staff in the Philippines **SOLUTION** How did you find Outsourced?OtherWhy did you select Outsourced over others?Pricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from Outsourced were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Outsource manage our entire offshort team in the phillipines **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We have kept using them for the past 4 years, and have had many successful employees hired through them, who are still with us today. Describe their project management. Did they deliver items on time? How did they respond to your needs?She is amazing, she is prompt, communicative, well informed and great to work with. What was your primary form of communication with Outsourced?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They are great at communicationAre there any areas for improvement or something Outsourced could have done differently?Nope! We've been very happy with their services. --- #### Outsourced Administrative Assistant for Construction Company **The Project** - Services: Back Office Outsourcing, Customer Service Outsourcing, HR Outsourcing - Project size: $50,000 to $199,999 - Project length: Oct. 2023 - Ongoing **Project Summary**: Outsourced has provided a construction company with outsourcing services. Specifically, the team has helped the client find an administrative assistant. They also provide IT support for the resource.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Admin & HR Manager, CAC Construction Group - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview **The Review** — Nov 22, 2023 **Feedback Summary**: The client is pleased with the outsourced administrative assistant from Outsourced. The resource is communicative, proactive, and energetic. Moreover, the client praises the team’s ability to communicate closely with them and the resource’s ability to work independently while meeting expectations. "“Our administrative assistant from Outsourced has been engaging, energetic, and communicative.”" **BACKGROUND** Introduce your business and what you do there.CAC Construction Group is a construction company that does drywall and paints for new residential builders primarily on the East Coast. My role in the company has changed multiple times over the years. I’m currently straddling two roles — one as an administrative officer for a specific region and another as the HR manager for the company as a whole.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Outsourced?I use Outsourced for one staff member, who handles administrative tasks for our Richmond office.  **SOLUTION** What was the scope of their involvement?We were looking for an administrative assistant when we engaged Outsourced. It didn’t matter to me what the schedule was as long as they could do the tasks and follow standards. The team brought us various candidates to interview, and since this happened right after the COVID-19 pandemic, we did the interviews via Zoom and Google Meet. They gave us the candidates’ CVs and showed us their qualifications. We determined who we’d like to meet. We hired one candidate from there, but she only lasted for a couple of months. For context, our processes were quite redundant for many people — it was boring — and that was why we had a hard time filling the position. It required a lot of data entry, and a lot of mistakes could happen with data entry. In the end, I didn’t foresee any issues, but Outsourced reached out to me and said that the resource decided the job wasn’t the right fit for her. We needed to find new candidates. Since then, we’ve hired another person from Outsourced, and she’s been with us for about two years. She’s based in the Philippines and works in Outsourced’s office. We’ve purchased a couple of things for the resource through Outsourced. For instance, they’ve set up a computer system that the resource needs to log in to our software. They’ve also whitelisted her IP address, and their IT department takes care of the computer specifications she needs to have. What is the team composition?I mainly work with one teammate from Outsourced. I might get emails from a couple of team members, but I mostly deal with one person whenever I have questions. I’ve had a different contact person in the beginning, but she’s changed her position within Outsourced. My current main point of contact is Christopher (Client Success Officer). How did you come to work with Outsourced?My brother used Outsourced for his company. During the COVID-19 pandemic, it wasn’t easy to find and interview candidates. I needed somebody who could work remotely and had the qualifications we needed, but I also didn’t want to do the recruitment process myself. It was a more daunting task than I had the time for, so I needed an external team. My brother mentioned Outsourced to me, and I reached out to them. How much have you invested with them?I spend roughly $1,500 per month for my administrative assistant from Outsourced. What is the status of this engagement?We started working with Outsourced in October 2020, and the partnership is ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our administrative assistant from Outsourced has been engaging, energetic, and communicative. She’s extremely responsive, attentive, and accountable when it comes to issues. She’s the first to tell us when she’s underperforming; we work through the issues, and I have no problem with that. Again, the tasks are boring. I love that she’s asked me what to do when certain things happen. I’ve asked her to do that because everything we do is job-costed. If something doesn’t go into our system or if our system flags something, it’s crucial for the resource to ask us. With that in mind, my resource is great at letting me know when things don’t go as planned — I absolutely love this. Now, we’ve gotten to a point where we hardly have to communicate because of her proactive communication. I don’t have to micromanage her. Once she has tools in place and understands the job and the parameters we require, she can work on her own. So far, she’s been able to do everything we need her to do, and it’s amazing. How did Outsourced perform from a project management standpoint?In terms of budget, Outsourced has different rates for a resource who works during Philippine time versus somebody who works US time. Our resource has worked on US time for a long time, meaning she’s worked during Philippine nights. That’s for a higher rate, which is understandable since doing so is going above and beyond for somebody on the other side of the world. After a year, my resource has swapped her schedule to a day schedule, which I’ve immediately approved. She’s done everything she needs to familiarize herself with her tasks and checks in with me through Google Chat and email. We have an email account for her through our company; she does have an email address with Outsourced, but we don’t use that. Meanwhile, the team at Outsourced ensures she has a VPN for her internet, and their IT department fixes internet issues right away. They’re quick and responsive, which has been truly helpful for us. Their availability when we need to address issues has been phenomenal. That alone is well worth the engagement. Moreover, the Outsourced team does monthly check-ins. If we want greater accountability from the resource, they can implement recording functions to help us monitor what the person is doing while they’re clocked in for the day. I’ve never utilized this because I never feel the need for it — if the job is done, the job is done. I don’t need to know what the resource is doing minute by minute. What did you find most impressive about them?I’m impressed with Outsourced’s communication skills. They communicate well, and they’re not the badgering type of communicators. For instance, I’ve slacked off on my monthly reviews for the administrative assistant, and Christopher is great at reminding me about it at the end of every month. If I fail to do it, he lets it go and just reminds me again the next month. Moreover, we know that the Philippine weather is significantly different from ours, and we often know if any major storms or events might impact our resource’s availability. If my administrative assistant is unable to communicate, the Outsourced team is miraculously able to connect with us. That’s truly reassuring. They let us know in advance about any major issues, so we always know the reason if we don’t hear from the resource during the day. For holidays, they give me a list of holidays, and we have the option to decide if our resource should work on a holiday. If so, it will be a paid holiday. I always let my administrative assistant make that choice herself. If she wants to work, she can. If she doesn’t have to, I’d prefer she take the holiday — everybody needs a break. Overall, Outsourced leaves no stone unturned and ensures that we understand the contract by walking us through the aspects of the client relationship. On top of that, they boost their teammates’ morale. They do company outings and have a baseball team. Are there any areas they could improve?No, there aren’t any. Do you have any advice for potential customers?Ensure you have the right processes in place, or at least have an understanding of the processes you need to put together for somebody to work remotely for you. Be prepared to train resources remotely, and know there will be cultural differences. My administrative assistant and I have developed a good relationship in terms of our back-and-forths, but this doesn’t happen immediately. Training somebody remotely takes time, but if you have processes for that, you’ll be fine.  --- #### Tasks Management & Resources for Investing News Company **The Project** - Services: Back Office Outsourcing - Project size: Confidential - Project length: Dec. 2020 - Ongoing **Project Summary**: Outsourced is helping an investing news company handle repetitive tasks in a cost-effective way by providing resources. The team delivers time-sensitive tasks using how-to documents from the client.   **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Publishing Director, Investing News Network - Industry: Media - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Nov 10, 2023 **Feedback Summary**: The client is happy with Outsourced’s work. The team has found good resources for the client. Moreover, they manage the engagement effectively by being communicative, responsive, and knowledgeable. Overall, their teammates and resources are impressive, resulting in a good partnership.  "“They’re highly communicative, responsive, and knowledgeable in HR practices.”" **BACKGROUND** Please describe your company and position.I am the Publishing Director of Investing News NetworkDescribe what your company does in a single sentence.The Investing News Network® (INN) publishes InvestingNews.com as a destination web site for the investment community. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Outsourced to accomplish?To outsource repetitive and documented tasks to a location with lower costs.To get better quality employees. **SOLUTION** How did you find Outsourced?Online SearchWhy did you select Outsourced over others?Pricing fit our budgetGood value for costHow many teammates from Outsourced were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.My Outsourced team is tasked to deliver a suite of time-sensitive products everyday, guided by how-to documents that list steps in great detail. My team is also tasked to communicate directly with internal personnel when necessary. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Outsourced has successfully found talent that I needed, and has stayed for over 3 years - something virtually unheard of within our company.Describe their project management. Did they deliver items on time? How did they respond to your needs?They’re highly communicative, responsive, and knowledgeable in HR practices in the Philippines.What was your primary form of communication with Outsourced?Email or Messaging AppWhat did you find most impressive or unique about this company?Its people.Are there any areas for improvement or something Outsourced could have done differently?In the last 12 months, there has been a revolving door of account managers, but Michelle has personally seen to it that she is in touch regularly, and has been transparent about the changes occurring within her team. --- #### IT Staff Augmentation for Digital Agency **The Project** - Services: IT Staff Augmentation - Project size: Confidential - Project length: June 2012 - Ongoing **Project Summary**: Outsourced provides remote staffing services for a digital agency. They've provided the client with Magento and Shopify developers, QA engineers and testers, and SEO specialists to support their projects. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Technical Director, Digital Agency - Industry: Information technology - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 23, 2023 **Feedback Summary**: Outsourced's support has helped the client streamline and ensure countless digital e-commerce projects. The team exhibits a strong understanding of the client's needs and industry. Their extensive expertise and great work culture make them a reliable partner. ""We're impressed with their industry expertise and excellence."" **BACKGROUND** Please describe your company and position.I am the Technical Director of an information technology companyDescribe what your company does in a single sentence.We are a digital agency with over 20 years of digital commerce excellence. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Outsourced to accomplish?We hired Outsourced remote staffing services to help us meet the demands for our growing clients and projects in digital commerce space **SOLUTION** How did you find Outsourced?OtherWhy did you select Outsourced over others?High ratingsGreat culture fitGood value for costCompany values alignedHow many teammates from Outsourced were assigned to this project?10 - 30Describe the scope of work in detail. Please include a summary of key deliverables.Remote staffing for the following roles:Magento developers Shopify developersQA engineer & testers SEO specialists **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Countless successful digital ecommerce projects delivered since 2012Describe their project management. Did they deliver items on time? How did they respond to your needs?Our team at Outsourced has been excellent throughout the years and their contributions had helped us deliver countless items on time.What was your primary form of communication with Outsourced?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We're impressed with their industry expertise and excellence. Great people and culture.Are there any areas for improvement or something Outsourced could have done differently?None --- #### Staff Augmentation for Digital Agency **The Project** - Services: IT Staff Augmentation, Recruiting, Staffing - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2013 - Mar. 2023 **Project Summary**: A digital agency specializing in e-commerce hired Outsourced to provide staff augmentation services. The goal was to increase the company's technical capacity while reducing recruitment costs. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Matter Design & Digital - Industry: Information technology - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 20, 2023 **Feedback Summary**: Outsourced reduced the lead time in recruiting new staff, and the quality of talent improved over the years. The team had excellent project management skills and a smooth talent acquisition process. Moreover, they were communicative of their progress and responsive to the client's queries. ""Responsiveness is one of their key strengths."" **BACKGROUND** Please describe your company and position.I am the CEO of Matter Design & DigitalDescribe what your company does in a single sentence.Matter is a digital agency specialising in Ecommerce **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Outsourced to accomplish?Increase capacityAccess to labour marketReduce recruitment costs **SOLUTION** How did you find Outsourced?ReferralWhy did you select Outsourced over others?High ratingsClose to my geographic locationPricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from Outsourced were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Outsourced supplied full time technical staff for our agency. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Decreased lead times to recruit new staff, increase tenure for staff, increased quality of talent as expectations were refined over the years.Describe their project management. Did they deliver items on time? How did they respond to your needs?Excellent project management and account management. Their talent acquisition process is second to none, they do all the hard work and present just the candidates who they know will be the right fit for our business, then they organise an efficient assessment process.What was your primary form of communication with Outsourced?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Responsiveness is one of their key strengths. There is never a delay in communications from their side, and they also deliver cadence communications like clockwork.Are there any areas for improvement or something Outsourced could have done differently?None come to mind. --- ## Portfolio & Awards ### Shootsta The Client Shootsta is a tech-enabled platform providing sales and marketing teams with cost-effective video solutions at scale. From its humble beginnings in 2014, Shootsta has always pushed the status quo in video production. Some of the largest brands around the world rely on Shootsta to produce high-quality content, helping them transform how they communicate. Shootsta’s team is no stranger to outsourcing. They had previously leveraged business process outsourcing (BPO) to streamline their operations. But rapid growth meant the company had to rethink its approach to hiring production staff while maintaining the high standard of work they have come to be known for.   We spoke with Jed Finlay, Senior Manager of Patient Support at Eucalyptus, to find out why the company chose to work with Outsourced. The Business Solution When Shootsta was searching for an outsourcing partner, Outsourced happened to be in the process of acquiring Shootsta’s previous BPO vendor. Outsourced’s excellent reputation was all Draycott-Jones needed to get the conversation going. Much to his surprise, he discovered a wealth of video and animation talent in the Philippines, thanks to Outsourced. “We heard nothing but good things about Outsourced,” Draycott-Jones said, “so we were delighted to move our existing staff over and grow further with them.” By outsourcing its staff, Shootsta kept pace with company growth and achieved significant cost savings versus hiring onshore. Thirty-two production team members — including video editors, animators, a local production manager and an edit team lead — now work together in Outsourced’s Manila office.  “We love our team in the Philippines!” Draycott-Jones exclaimed. “They’re enthusiastic and passionate about our business, and we have fully integrated them into our production departments, so they feel as much as part of Shootsta as possible.” I would 100% recommend talking Outsourced if you want to outsource any part of your operation.”  ### Eucalyptus The Client Eucalyptus is a healthcare technology company building digital experiences for patients. Their healthcare brands (Juniper, Software, Kin, Pilot) form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. As one of Australia’s fastest-growing startups, scalability is paramount for Eucalyptus. To maintain speed and efficiency, they decided to expand their staff.  We spoke with Jed Finlay, Senior Manager of Patient Support at Eucalyptus, to find out why the company chose to work with Outsourced. The Business Solution Eucalyptus shopped around and considered a handful of providers, but Outsourced showed the most promise. Finlay cited Outsourced’s “great team and great facility in the right location” as the most important deciding factors, along with glowing recommendations from other companies. Within just 6 weeks of making the decision to work with Outsourced, Eucalyptus was able to onboard their first Philippines-based Patient Support member. Over the following weeks, they continued to expand the team and see positive results. “The Filipino staff are always very happy and proud to take on new work,” Finlay noted. After proving success with Patient Support, Eucalyptus decided to build Outsourced teams for other departments, including the Growth and Operations teams. “We love our Filipino staff,” Finlay said. “The biggest learning for me has been both how friendly the Filipino staff are, but also the passion for their work.” When asked whether or not they would recommend Outsourced, Finlay responded, “Yes, absolutely. We’ve got a great office here with Outsourced, and a great support team who are always willing to help. We are very happy.” ### Quest Technology Management The Client Quest Technology Management (Quest) is an IT consulting and management firm with a presence in North America, Europe and Asia. For 30 years, Quest has delivered 24/7 expertise to keep business information safe and secure. It specialises in cybersecurity, technology management and managed cloud services. When a shortage of qualified US-based staff threatened to impact s ervice delivery, the firm pivoted, seeking talented staff abroad. We spoke with Quest CEO, President and Founder Tim Burke to find out why Outsourced remains their outsourcing partner of choice.  The Business Solution Quest sought an outsourcing partner that could provide qualified, knowledgeable staff at a fraction of the cost of onshore hiring. Outsourced was the obvious choice for our access to the top 5% of talent in the Philippines — and a 98% retention rate. Plus, the region’s reduced labour costs and time zone differences had operational advantages that were impossible to ignore. A small team of Network Operations Centre and Service Helpdesk staff were onboarded within a few months. That was almost nine years ago, and the partnership is even stronger today. “Working at Outsourced has been an incredible journey of growth and opportunity,” says Vrian Colaba, a Senior Network Engineer who was one of Quest’s first Philippines hires. He cites Outsourced’s company culture as the reason he loves coming to work everyday. Quest CEO Tim Burke says working with staff like Vrian for close to a decade has been an overwhelmingly positive experience. Since 2014, the firm has grown its Philippines headcount to 25 and kept their promise of providing flexible, personalised technical expertise. With support from Outsourced, Quest customers from all over the world can safely rely on the firm whenever IT assistance is required. ### Industry Recognitions - Outsourced - LinkedIn - ISO/IEC 27001 - ISO 9001 - Glassdoor 4.7 Star Rating - Featured Company: Outsourced - Succeeding with High-Value Offshore Staffing - Great Place To Work Certified ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 11 - Overall Review Rating: 4.9 Last Updated: 2026-06-05T10:47:29Z ### Business Entity - Business Entity Name: Outsourced Holdco Pty Ltd - Source: Australian Business Register - Jurisdiction of Formation: Australia - Date of Formation: May 13, 2022 - Status: Active - Last Updated: September 7, 2024 - ID: 28 658 463 579 ### Credit Report Results - International Credit Risk Assessment: Moderate Risk - Source: Creditsafe - Last Updated: September 6, 2024 ## Locations (10) ### Quezon City, Philippines (Headquarters) - 18 Floor, Citibank Square, Eastwood City Cyberpark, Quezon City, Metro Manila - Quezon City 1800 - Philippines - 401 - 500 employees - Phone: +61 2 8073 4162 ### Muntinlupa, Philippines - 5th Floor, Asian Star Building, ASEAN Dr., Filinvest Corporate, Muntinlupa, Metro Manila - Muntinlupa 1781 - Philippines - 101 - 150 employees - Phone: +61 2 8073 4162 ### Quezon City, Philippines - SM North EDSA Tower 1, North Avenue, Quezon City, Metro Manila - Quezon City 1105 - Philippines - 76 - 100 employees - Phone: +61 2 8073 4162 ### Angeles, Philippines - 1F Business Center 12, Philexcel Business Park, MA Roxas Highway, Clark Freeport Zone, Angeles City, Pampanga - Angeles 2009 - Philippines - 50 - 75 employees - Phone: +61 2 8073 4162 ### Cebu City, Philippines - 2nd Floor, Lexmark Plaza 3, Cardinal Rosales Avenue corner Samar Loop, Cebu Business Park, Cebu City, Cebu - Cebu City 6000 - Philippines - 76 - 100 employees - Phone: +61 2 8073 4162 ### Buenos Aires, Argentina - Avenida Corrientes 800 - Buenos Aires C1008 - Argentina - 10 - 15 employees - Phone: +54 11 5984 1515 ### Ahmedabad, India - Mondeal Heights, B Wing, 6th Floor, Sarkhej, Gujarat - Ahmedabad 382210 - India - 151 - 200 employees - Phone: +61 2 8103 3124 ### Kuala Lumpur, Malaysia - Lot 1217, Seksyen, 57, Jln Sultan, Ismail - Kuala Lumpur 50250 - Malaysia - 10 - 15 employees - Phone: +61 2 8103 3124 ### Ho Chi Minh City, Vietnam - E. Town Central, 11 Doan Van Bo, Ward 13, District 4 - Ho Chi Minh City 700000 - Vietnam - 10 - 15 employees - Phone: +61 2 8103 3124 ### Medellín, Colombia - Calle 7D #43A-40 - Medellín 050011 - Colombia - 10 - 15 employees - Phone: +57 601 508 8362 ## Connections - Amit Yadav (Alpha Human Analytics & Assessments) ## Contact Outsourced [Send a message](https://clutch.co/profile/outsourced) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/outsourced-quality-assured-services/about/) - [Facebook](https://www.facebook.com/outsourcedcareers)