Wing Assistant is a virtual assistant and business-process outsourcing provider founded in 2018 and headquartered in Berkeley, California. They place dedicated assistants and support teams with clients to take over administrative, customer service, sales support, and back-office work.
The team works mostly in English and Spanish across all time zones, including U.S. and Australian coverage, and takes on engagements starting at $699, typically billing under $9/hour.
Impact at a Glance
95%+ call-answer rate against a 90% target, reported by a manufacturer for after-hours and weekend customer service.
30% fewer scheduling errors and 40% higher patient-satisfaction scores, reported by a family-medicine practice using Wing for admin support.
Five active multi-channel outbound campaigns launched in HubSpot, reported by a B2B procurement-solutions client.
Reported growth in social views, followers, and engagement for a health supplements brand's managed social.
Core Services
Back Office Outsourcing: Virtual assistant support, data entry & processing, and medical billing
Call Center Services: Virtual receptionist, answering services, and inbound appointment scheduling
Customer Service Outsourcing: Chat, email, and phone support
Sales Outsourcing: B2B lead generation & appointment setting
Best For
Medical practices, doctors, and healthcare organizations.
Small and mid-market teams offloading recurring administrative, scheduling, and data work.
After-hours or weekend customer service and inbound coverage across U.S. time zones.
Back Office OutsourcingCall Center ServicesCustomer Service OutsourcingSales OutsourcingVirtual AssistantData Entry & Processing
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.8
/5
What Clients Have Said
Wing Assistant offers good value for cost, with competitive pricing that fits client budgets. Multiple reviews emphasize their efficient service and ability to deliver tasks on time, enhancing operational efficiency across various industries.
Clients commend Wing Assistant for their smooth onboarding process, which often takes less time than expected. This efficiency allows businesses to quickly integrate VA services into their operations, minimizing disruption and enhancing productivity.
Areas for Improvement in Supervision
Some clients noted a lack of adequate supervision and accountability, particularly in ensuring task completion and quality. Enhancing oversight could improve service delivery and client satisfaction.
Cost-Effective Services
Wing Assistant is often chosen for their competitive pricing, which provides good value for cost. Clients, particularly those with budget constraints, find their services affordable without compromising on quality.
High-Quality Talent and Skill Match
Clients are impressed by the caliber of Wing Assistant's virtual assistants, who are often well-matched to client needs. This skill alignment contributes to effective task execution and enhances client satisfaction.
Proactive and Timely Project Management
Many reviews highlight Wing Assistant's ability to deliver tasks on time and proactively manage projects. Their responsiveness and dedication to meeting deadlines enhance client trust and contribute to successful engagements.
Reliable and Trustworthy Service
Wing Assistant's reliability and consistent delivery of quality work foster trust among clients. Their attention to detail and proactive communication reinforce their reputation as a dependable service provider.
Back Office Outsourcing for Arts & Entertainment Company
Other Marketing
Confidential
Oct. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I was notably impressed with their great communication and prompt responsiveness."
Jun 5, 2023
Executive, Arts & Entertainment Company
Anonymous
Verified
Arts, entertainment & music
Miami, Florida
1-10 Employees
Online Review
Verified
An arts and entertainment company has hired Wing Assistant to assist them regarding their daily managerial duties. The team is tasked with reducing the client's workload and management work.
Thanks to Wing Assistant, the client has witnessed a significant boost in ROI. The service provider demonstrates frictionless project management and excellent communication through virtual meetings. Ultimately, the client is delighted with the partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive at an arts, entertainment & music company
Describe what your company does in a single sentence.
Brand Development.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Wing Assistant to accomplish?
Reduce Management Workload
SOLUTION
How did you find Wing Assistant?
Online Search
Why did you select Wing Assistant over others?
High ratings
Company values aligned
How many teammates from Wing Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Provided an assistant to ease the workload of daily managerial duties.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Higher ROI
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Efficient.
What was your primary form of communication with Wing Assistant?
Virtual Meeting
What did you find most impressive or unique about this company?
I was notably impressed with their great communication and prompt responsiveness.
Are there any areas for improvement or something Wing Assistant could have done differently?
Better communication with the change of assistants.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Nonprofit Organization
Customer Service Outsourcing
Document Indexing ServicesEditing and Proofreading ServicesLinkedIn Advertising
Confidential
Mar. 2022 - Ongoing
4.5
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I was impressed with their flexibility, reliability, reasonable prices, and variety of offerings."
Jun 2, 2023
Executive, Advocacy Without Borders
Anonymous
Verified
Other industries
Sugar Land, Texas
1-10 Employees
Online Review
Verified
Wing Assistant provides customer service outsourcing for a nonprofit organization. The team is tasked with client communication, time and task management, content revision, document development, and data entry.
Thanks to Wing Assistant, the client has witnessed a boost in productivity, task completion, and internal and external communication. They've also reduced client wait time. The service provider has delivered the project on time and has been highly supportive of the client's needs.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive at Advocacy Without Borders
Describe what your company does in a single sentence.
Advocacy Without Borders is a small, grassroots nonprofit organization that encourages community and nontraditional advocacy via strategic collaboration, education, research, and various intersectional initiatives.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Wing Assistant to accomplish?
Client communication
Time and task organization
Schedule management
SOLUTION
How did you find Wing Assistant?
Online Search
Why did you select Wing Assistant over others?
High ratings
Pricing fits our budget
How many teammates from Wing Assistant were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Communicate promptly, professionally, and effectively with clientele; manage calendar; schedule meetings; revise content; LinkedIn page management; form completion; document development; data entry
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Items were delivered on time and client was supportive of my needs.
What was your primary form of communication with Wing Assistant?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I was impressed with their flexibility, reliability, reasonable prices, and variety of offerings.
Are there any areas for improvement or something Wing Assistant could have done differently?
n/a
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I have recommended them to several colleagues, and they have been similarly pleased with the quality of services.
Virtual Assistant & Content Creation for Mobile App Dev Co
Back Office OutsourcingContent MarketingContent Writing Services
Less than $10,000
Dec. 2022 - Feb. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They had high-quality talent with dedicated staffing."
Mar 7, 2023
Founder, Mobile App Design & Development Company
Anonymous
Verified
Other industries
Nashville, Tennessee
1-10 Employees
Online Review
Verified
A mobile app design and development company hired Wing Assistant to provide virtual assistant services, scheduling, and content creation. The team sent proposals and followed up with end customers.
The client was happy with Wing Assistant's work, which enabled the client to increase their revenue. They were responsive and provided daily updates on their progress and tasks. Moreover, they had a highly talented team, which contributed to the engagement's overall success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of (a/an) Consulting
Describe what your company does in a single sentence.
We build branded mobile apps for local businesses & content creators.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Wing Assistant to accomplish?
Virtual Assistant
Scheduling
Content Creating
SOLUTION
How did you find Wing Assistant?
Referral
Why did you select Wing Assistant over others?
Good value for cost
Referred to me
What was the size of Wing Assistant’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Virtual assistant to help with scheduling, sending proposals, and follow up with clients.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increase in revenue
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team is very responsive with daily updates on progress and task completion.
What was your primary form of communication with Wing Assistant?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They had high-quality talent with dedicated staffing
Are there any areas for improvement or something Wing Assistant could have done differently?
None
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Digital Marketing Services for Injury Law Firm
Less than $10,000
February 2023
3.5
Quality
3.5
Schedule
3.5
Cost
3.5
Willing to Refer
3.5
"What I found most impressive about Wing Assistant was their responsiveness and attention to detail."
Feb 22, 2023
President, JSM Injury Firm APC
Orb Ble
Legal
Anaheim, California
1-10 Employees
Online Review
Wing Assistant provided digital marketing services for an injury law firm. They handled all of the client's monthly digital marketing campaigns.
Wing Assistant provided a high-quality service and customized a digital marketing strategy based on the client's goals. They had an effective workflow, and communication between the team and the client was transparent. In addition, the team had exceptional attention to detail and was knowledgeable.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Very responsive company that insures you get what you need.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Wing Assistant?
Digitial marketing services
SOLUTION
How did you select this vendor?
found them online
Describe the scope of their work in detail.
they handled all of my digitial marketing on a monthly basis
What was the team composition?
Founder and one wing assistant
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I recently had the pleasure of working with Wing Assistant on a digital marketing project. The team was quick to respond to our requests and provided us with a comprehensive understanding of their services. They went above and beyond to customize the service to make sure it fit our needs, making sure our campaigns were successful and well-executed.
How effective was the workflow between your team and theirs?
The workflow between our team and Wing Assistant’s was incredibly effective. Their ability to quickly recognize our needs and provide insight into the best possible solution was very impressive and allowed us to experience a much smoother process. The communication between our teams was fluid, and they kept us informed of their progress at every step. Throughout the entire
What did you find most impressive about this company?
What I found most impressive about Wing Assistant was their responsiveness and attention to detail. They were incredibly knowledgeable and took the time to understand our needs so that they could customize their services for us, leading to successful digital marketing campaigns.
Is there any area for improvement or anything that could have been done differently?
Overall, I was incredibly impressed with the service Wing Assistant provided. However, there may have been areas for improvement. For instance, they could have provided more detailed reporting on the progress of our campaigns in order to give us a better understanding of how they were performing and what changes could be made. Additionally, you need to provide the assistant with hands-on management in order to ensure that they are delivering the highest quality of service.
RATINGS
3.5
Quality
3.5
Service & Deliverables
Schedule
3.5
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
3.5
NPS
Advertising Services for Construction Company
Advertising
$1,000,000 to $9,999,999
Sep. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Wing seemed to be the most trustworthy source and they prescreen all assistants tailored to your needs."
Wing Assistant provides marketing and advertising services for a construction company. Some of the tasks they handle are outbound calls, social media marketing, email marketing, and other administrative tasks.
Thanks to the efforts of Wing Assistant, the client has improved both their receivables and bidding opportunities. The team has provided constant communication, which has resulted in an effective workflow.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the owner of a construction company and a landscaping company and I handle the direct operations of both businesses.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Wing Assistant?
I hired a wing assistant to make outbound calls to collect receivables, handle my social media marketing, send outbound introduction emails to create new relationships with large general contractors, and other general assistant tasks.
SOLUTION
How did you select this vendor?
After looking at multiple companies, Wing seemed to be the most trustworthy source and they prescreen all assistants tailored to your needs.
Describe the scope of their work in detail.
My assistant has done large amounts of data entry on our CRM, sent outbound emails to forge new relationships which has given us the opportunity to bid on over $15,000,000 in new work, created an online presence for both companies using social media and posting content often, sourced design materials like vanities and other finish items, assisted me with personal items like vacations and ordering gifts for relatives, and other individual tasks that come up daily.
What was the team composition?
The assistant works directly under myself, my partner, and general manager and is in constant communication with all of us to update us on her tasks and ask where else she is needed.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Our receivables have gone down significantly and our bidding opportunities have increased majorly.
How effective was the workflow between your team and theirs?
Workflow is effective because communication is constant.
What did you find most impressive about this company?
Their commitment to finding someone specific that fits my needs and the ability for me to safely allow purchases to be made on my behalf without my card information being given to anyone is a major plus.
Is there any area for improvement or anything that could have been done differently?
I have no current suggestions as everything is working great.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Three Virtual Assistants for DeFi Investment Management Firm
Social Media Marketing
$200,000 to $999,999
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They give you what you need."
Nov 25, 2022
GP, Coral Capital
David Namdar
Verified
Other industries
Puerto Rico
1-10 Employees
Online Review
Verified
Wing Assistant provides virtual assistant services for a DeFi investment management firm. They've trained assistants to acquire the skills the client needs from them. Three VAs have been assigned to the firm.
The client has been able to grow their online presence, thanks to the help of Wing Assistants. Their workflow has been highly effective, and they always deliver what the company needs. No areas for improvement have been cited. Overall, the engagement has been highly successful.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a GP at Coral Capital and a co-founder of NFT.com.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Wing Assistant?
I needed a Virtual Assistant and they provided me just what I need and more.
SOLUTION
How did you select this vendor and what were the deciding factors?
They gave the best VA I could ever hope for.
Describe the project in detail and walk through the stages of the project.
I had a meeting with them to let them know my needs for my business and personal matters. They searched for the best virtual assistant that would suit my needs and they trained them before onboarding so the VA was already equipped with knowledge and skills even before meeting with me.
How many resources from the vendor's team worked with you, and what were their positions?
I have had 3 VAs since being with them.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I was able to grow my online presence.
How effective was the workflow between your team and theirs?
It's very effective.
What did you find most impressive or unique about this company?
They give you what you need.
Are there any areas for improvement or something they could have done differently?
Nothing I can think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 31-36 of
36 Reviews
Full-time Customer Support Representative
Give customers a way to reach you as soon as they need help.
Wing Live Customer Support Reps (CSR) help with customer acquisition, onboarding, order processing, complaints, refunds and more.
Small
$1,099
/month
Dedicated Assistant(s)
Dedicated CSM
Any Timezone
Free Wing Work Management App
No. of Assistants: 1
Medium
$2,198
/month
Dedicated Assistant(s)
Dedicated CSM
Any Timezone
Free Wing Work Management App
No. of Assistants: 2
Large
$2,997
/month
Dedicated Assistant(s)
Dedicated CSM
Any Timezone
Free Wing Work Management App
No. of Assistants: 3
Features
Small
$1,099
/mo
Medium
$2,198
/mo
Large
$2,997
/mo
Dedicated Assistant(s)
Dedicated CSM
Any Timezone
Free Wing Work Management App
No. of Assistants
1
2
3
Total Hours of Service
160
320
480
Small
$1,099
/mo
Dedicated Assistant(s)
Dedicated CSM
Any Timezone
Free Wing Work Management App
No. of Assistants
1
Total Hours of Service
160
Medium
$2,198
/mo
Dedicated Assistant(s)
Dedicated CSM
Any Timezone
Free Wing Work Management App
No. of Assistants
2
Total Hours of Service
320
Large
$2,997
/mo
Dedicated Assistant(s)
Dedicated CSM
Any Timezone
Free Wing Work Management App
No. of Assistants
3
Total Hours of Service
480
Premier Verified means Clutch independently confirmed Wing Assistant is a legally registered business, financially sound (Creditsafe: Moderate Risk), and backed by 32 verified client reviews averaging 4.7 stars.
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