Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, data management, and customer service. They have consistently received positive feedback, with approximately 100% of reviewers praising their punctuality, professionalism, and adaptability. Clients highlight their proactive communication, reliability, and ability to swiftly scale operations, making TECHSPEED INC a highly recommended partner for complex data projects.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
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$1,000+Undisclosed50 - 249Rawalpindi, Pakistan
Services provided
LETS OUTSOURCE SMC PRIVATE LIMITED, a Back Office Outsourcing company, was established in 2019. The agency provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
See all 2 projectsVietnam Outsourcing Hub is a business process outsourcing company specializing in strategic collaboration initiatives and digital transformation. The feedback highlights their professionalism, with 100% positive reviews noting their proactive approach and effective coordination in enhancing brand visibility. Approximately 25% of engagement was achieved through content-driven initiatives, reflecting a strong understanding of long-term brand building.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 189 projectsRemote CoWorker is a virtual assistance provider specializing in administrative support, business development, and market research. The company has garnered consistently positive feedback, with clients praising their communication, professionalism, and value. Approximately 90% of reviewers highlight their effective project management and responsiveness, with no significant areas for improvement noted across reviews.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
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$5,000+$100 - $149 / hr50 - 249St. Louis, MO
Services provided
See all 20 projectsSapper Consulting LLC is a lead generation company that provides strategic email marketing campaigns and appointment setting services. Approximately 88% of reviews highlight their effective lead generation, while 12% cite issues with targeted size and fulfillment of promises. Clients generally commend their project management, responsiveness, and alignment with company values.
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UndisclosedUndisclosed50 - 249New York, NY
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See all 2 projectsHoratio is a customer service outsourcing company that provides comprehensive support solutions, including handling inbound inquiries and offering detailed reporting. Reviewers praise their adaptability and effective communication, with 100% of feedback highlighting their ability to quickly escalate issues and adapt to changes. However, some suggest that staffing domestic teams could enhance communication further.
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$1,000+$100 - $149 / hr10 - 49Lakeland, FL
Services provided
See all 1 projectsAlltek Services is an IT solutions provider specializing in upgrading and maintaining IT infrastructure, including cybersecurity, servers, and office equipment. The reviews highlight their prompt responsiveness and effective collaboration, with 100% of feedback indicating minimal downtime and satisfaction with their services. Alltek Services is commended for their knowledgeable and personable team, led by owner Taher.
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$1,000+$50 - $99 / hr10 - 49
Services provided
See all 1 projectsZccounting.com is an accounting firm specializing in monthly accounting, finance, and bookkeeping services. The company is praised for its clear and frequent communication, with 100% of reviewers highlighting their responsiveness and communication skills. All reviews indicate that Zccounting.com meets client expectations effectively.
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$5,000+< $25 / hr10 - 49Mumbai, India
Services provided
See all 2 projectsProvirtualassistants is a virtual assistant company that offers services such as customer relationship management, email communication, online research, and daily administrative support. The feedback from their reviews is overwhelmingly positive, with clients praising their effectiveness, organization, and cost-efficiency. Notably, 100% of reviewers appreciated their reasonable rates and task management capabilities.
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Featured
What are Featured Providers?
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
See all 52 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 23 projectsRemote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.
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$10,000+$25 - $49 / hr1,000 - 9,999Surry Hills, Australia
Services provided
Unity4 is a call center. The Surry Hills, Australia-based team specializes in Call Center Services and Customer Service Outsourcing.
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$5,000+$150 - $199 / hr2 - 9
Services provided
See all 1 projectsMountUp Support Ltd is a comprehensive digital infrastructure and operational efficiency consultancy firm. Their services include digitalizing business operations, website, CRM, and compliance logistics. Overall feedback is overwhelmingly positive, with clients praising their timely delivery and long-term relationship focus. Notably, 100% of reviews highlight their exceptional performance and client-friendly results.
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$5,000+< $25 / hr1,000 - 9,999Ha Noi, Vietnam
Services provided
Customer Service Outsourcing company Bellsystem24-HoaSao is headquartered in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. Their services include Customer Service Outsourcing and Back Office
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$50,000+$25 - $49 / hr10,000+Noida, India
Services provided
Founded in 2014, Riemen Solution Private Limited is a large Noida, India-based Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing and Call Center Services.
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$5,000+$25 - $49 / hr10 - 49
Services provided
See all 1 projectsMatech Consulting & Outsourcing is an e-commerce development company offering solutions such as platform migrations, CRM integrations, and warehouse management. The reviews highlight their responsiveness, commitment, and effective project management. With 100% positive feedback, clients report significant sales growth and operational optimizations, recommending their services for their affordability and dedication.
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$5,000+$100 - $149 / hr10 - 49Boston, MA
Services provided
See all 1 projectsComputerSupport is a comprehensive IT service provider offering services ranging from network engineering and help desk support to security management and cloud solutions. Feedback from reviews is overwhelmingly positive, highlighting their proactive approach and expertise, with no mentions of security breaches. A slight concern was noted regarding the fit of help desk personnel, but these issues were promptly addressed.
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Undisclosed< $25 / hr250 - 999
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Max Data Bank is a Customer Service Outsourcing company. They were established in 2014 and specialize in Customer Service Outsourcing and Call Center Services.
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Undisclosed$100 - $149 / hr10 - 49
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See all 2 projectsMarkenbuilder is a value-focused lead generation and marketing automation agency known for its seamless project execution and autonomous systems, receiving overwhelmingly positive feedback. Approximately 100% of reviewers highlight the company's effective automation solutions and responsiveness, with no areas for improvement noted.
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsCrestIQX is a company specializing in administrative support services, including document management, contract handling, and data entry. Reviews indicate a 100% satisfaction rate, highlighting their timely delivery and effective communication. Clients appreciate their proactive approach and the quality of their email communication, reflecting a strong alignment with client values and budget.
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$5,000+$25 - $49 / hr50 - 249Pune, India
Services provided
See all 14 projectsTru Performance Inc is a comprehensive digital marketing agency specializing in SEO, PPC, and website development services. The company is highly praised for delivering substantial results, such as a 140% increase in website traffic and enhancing user engagement metrics. Approximately 100% of the reviews commend their professionalism, effective project management, and ability to meet projected deliverables. Minor feedback suggests reducing the frequency of review meetings for efficiency.
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$5,000+< $25 / hr250 - 999München, Germany
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Founded in 2016, yoummday is a phone answering service. The firm provides Call Center Services and Customer Service Outsourcing.
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$1,000+$100 - $149 / hr10 - 49
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See all 3 projectsSales.co is a lead generation and email marketing agency known for providing comprehensive outbound solutions. Reviews reveal a mixed reception, with 67% of clients praising their ability to generate quality leads and deliver cost-effective services, while 33% cited misrepresentation and communication issues. Clients generally appreciate their strategic value and responsiveness but suggest improvements in reporting and campaign analytics.
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$1,000+< $25 / hr10,000+Örebro, Sweden
Services provided
Transcom is a large telephone answering service located in Örebro, Sweden and Bacolod, Philippines. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999San Jose, CA
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Call center company 8x8 was founded in 1987. The team offers Call Center Services.
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$100,000+< $25 / hr1,000 - 9,999London , England
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Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr10,000+Tampa, FL
Services provided
SYKES is a Customer Service Outsourcing company. They are headquartered in Tampa, Florida and Chicago, Illinois, and their services include Customer Service Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr1,000 - 9,999
Services provided
Sitel, a large answering service company and Customer Service Outsourcing company, is in Miami, Florida. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10,000+Englewood, CO
Services provided
TTEC is a phone answering service and Customer Service Outsourcing company founded in 1982. Their team provides Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr1,000 - 9,999Cairo, Egypt
Services provided
Teleperformance Egypt is a large Business Consulting company founded in 2007. Their services include Business Consulting and Call Center Services.
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$25,000+Undisclosed50 - 249Fair Lawn, NJ
Services provided
SIMETRIX SOLUTIONS is a call center. The team focuses on Call Center Services and Customer Service Outsourcing and is in Fair Lawn, New Jersey.
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$5,000+$25 - $49 / hr1,000 - 9,999Mira Bhayandar, India
Services provided
Epicenter Technologies is a Mira Bhayandar, India-based answering service. They focus on Call Center Services and Back Office Outsourcing and were launched in 2001.
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UndisclosedUndisclosed250 - 999
Services provided
CGBusinessSolutions, a midsize call center company, is located in Bacolod, Philippines. The team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
See all 6 projectsNisonCo is a public relations firm specializing in PR services, media outreach, and brand awareness, particularly within the cannabis industry. The feedback from their reviews highlights a substantial positive impact on brand visibility and engagement, with a 1,300% increase in organic search traffic for one client. While 80% of reviewers praised their industry knowledge and communication, one review indicated challenges with project management and clear deliverables. Overall, NisonCo is commended for their expertise and industry connections, though some improvements in project management were suggested.
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$1,000+$25 - $49 / hr2 - 9
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See all 3 projectsRev-Empire is a lead generation firm known for its inventive strategies and exceptional commitment to results. Their work consistently exceeds client expectations, as evidenced by securing 84 qualified appointments in just five months, with a significant increase in sales pipeline opportunities. Reviewers unanimously commend their responsiveness and collaborative spirit, highlighting a 100% satisfaction rate.
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$25,000+Undisclosed2 - 9Bengaluru, India
Services provided
See all 1 projectsPathnovo Solutions is a technology company specializing in building automation solutions with expertise in frontend development using React and backend systems in Python. They have received positive feedback, with 100% of reviewers highlighting their strong project management and impressive turnaround times, resulting in high customer satisfaction.
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Undisclosed< $25 / hr10 - 49
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See all 1 projectsMena Associates And Partners - Debt Collection is a debt recovery company specializing in recovering outstanding payments and managing overdue accounts while ensuring compliance with UAE laws. The reviews highlight their professionalism, knowledge of UAE debt laws, and ability to maintain business relationships during recovery processes. Their services were consistently delivered on time, with 100% of feedback being positive. One suggestion for improvement was to enhance their digital visibility in the MENA region.
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UndisclosedUndisclosed250 - 999
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Capline Dental Services is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were established in 2016.
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$1,000+< $25 / hr2 - 9Rio de Janeiro, Brazil
Services provided
See all 5 projectsTechsho is a lead generation company that excels in providing quality, pre-qualified prospects, particularly for real estate professionals. The company has received overwhelmingly positive feedback, with clients praising its commitment, reliability, and cost-effectiveness. Notably, Techsho's efforts resulted in a 40% reduction in prospecting time and generated 2,500 leads, of which 300 were qualified.
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UndisclosedUndisclosed50 - 249Singapore
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See all 1 projectsSleek is a professional accounting and business incorporation firm that provides services such as company registration, visa processing, and ongoing accounting management. Feedback highlights their personalized service and effective project management, with 100% of the reviews mentioning their professionalism and responsiveness. However, some clients noted that the client portal could benefit from improved speed.
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$1,000+< $25 / hr10,000+Cairo, Egypt
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Majorel Egypt is a call center service. Their team is located in Cairo, Egypt. The agency focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Wrocław, Poland
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See all 9 projectsChapters Agency is a lead generation and email marketing company specializing in B2B outreach and cold email systems. Reviews highlight their effective project management, timely delivery, and strategic approach, with 100% positive feedback and 70% of clients praising their personalized service and strategic insight. Clients consistently report successful lead generation and improved ROI, emphasizing the agency's strong communication and commitment to client goals.
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$1,000+< $25 / hr50 - 249Chennai, India
Services provided
See all 61 projectsFresa Technologies is a logistics software provider specializing in integrated freight forwarding management solutions. The company consistently receives positive feedback, with reviewers highlighting improved operational efficiency, reduced manual errors, and enhanced customer support responsiveness. While 90% of reviewers commend their industry expertise, some suggest improvements in system usability and customization options. Overall, Fresa Technologies demonstrates strong project management and user satisfaction.
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UndisclosedUndisclosed10 - 49
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See all 9 projectsReality Tech is an IT consultancy specializing in SharePoint migrations, Microsoft Teams implementations, and data solutions. Based on client reviews, the company is praised for its project management, responsiveness, and technical expertise, with 100% of reviewers expressing satisfaction with their services and no significant areas for improvement mentioned. The firm is noted for its excellent customer service and ability to deliver projects on time and within budget.
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UndisclosedUndisclosed10,000+Umhlanga, South Africa
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Launched in 2006, CCI Global is a large Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+$100 - $149 / hr2 - 9Vineyard, UT
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See all 3 projectsGradari is a digital marketing consultancy specializing in strategy, ad management, and lead generation. Across their reviews, they are consistently praised for their strategic expertise, responsiveness, and professionalism, with 100% positive feedback. Clients highly value their personalized approach and effective communication, frequently highlighting the significant impact on engagement rates and lead quality.
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$1,000+< $25 / hr10 - 49
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See all 8 projectsRigor Consulting is a comprehensive accounting firm offering services such as bookkeeping, tax preparation, financial planning, and risk management. The firm has received overwhelmingly positive feedback, with clients praising their expertise, reliability, and personalized service. Consistency, accuracy, and cost-effectiveness are recurring themes in their reviews, with over 95% of clients noting improvements in their financial operations and efficiency.
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$1,000+< $25 / hr1,000 - 9,999Wellington, New Zealand
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Located in Wellington, New Zealand and Wellington, New Zealand, Datacom is an answering service. They offer Call Center Services and were established in 1965.
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$1,000+< $25 / hr10,000+Bengaluru, India
Services provided
Founded in 2002, Infosys BPO is a call center company. The large team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Vaughan, Canada
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Founded in 2000, Miratel is a Back Office Outsourcing company. Their team offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10,000+Winnipeg, Canada
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Launched in 2001, 24-7 INTOUCH is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Ogden, UT
Services provided
MarketStar is a Sales Outsourcing company. Established in 1988, the firm is in Ogden, Utah and Dublin, Ireland. Their services include Sales Outsourcing and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Islamabad, Pakistan
Services provided
See all 7 projectsHR Business Solutions is a comprehensive HR services provider, specializing in recruitment, payroll management, and talent acquisition. Across multiple reviews, 100% of clients commend their communication, availability, and client-focused approach, while 80% highlight their efficiency and tailored solutions. A minor concern is noted by 20% regarding minor improvements in documentation and team expansion.
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$1,000+$25 - $49 / hr10 - 49Houston, TX
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See all 4 projectsBrainy Advisors is a professional accounting and bookkeeping service provider, offering expertise in financial reporting, margin calculations, and payroll management. Clients praise their punctuality, accuracy, and professionalism, with 100% positive feedback highlighting their timely deliveries and valuable communication. Approximately 80% of reviewers emphasize the excellent value for cost, and no areas for improvement were identified.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$50 - $99 / hr50 - 249Horsham , England
Ability to deliver
37.3/40.018/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.4/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.5/40.019.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.4/40.017.8/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.