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SIMETRIX SOLUTIONS

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Customer operations and BPO. XLA

Simetrix Solutions is a customer operations and business process outsourcing (BPO) partner helping organizations deliver exceptional customer experiences through customer support, technical support, retention, back-office services, quality assurance, and workforce management. Simetrix provides real-time visibility across 100% of customer interactions and measures performance through Experience Level Agreements (XLA), helping organizations improve customer experience beyond traditional service-level metrics. By combining operational expertise with AI-enabled insights, Simetrix helps organizations increase customer satisfaction, improve efficiency, and reduce operational risk. ISO 9001 and ISO 27001 certified.

  • Min project size
    $25,000+
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Locations
    Fair Lawn, NJ
  • Year founded
    Founded 2010

1 Locations

  • Fair Lawn , NJ

Service Lines
Call Center Services
45%
Customer Service Outsourcing
30%
Back Office Outsourcing
25%
Select Focus Area
Back Office Outsourcing
Claims Processing
25%
Medical Billing Services
25%
Data Entry & Processing
20%
Payment Processing
15%
Virtual Assistant
15%
Inbound Services
Answering services
75%
Inbound appointment scheduling
25%
Customer Service Outsourcing
Phone Support Services
60%
Order Processing & Taking
40%
Outbound Services
B2C Telemarketing & telesales
100%
Industries
Telecommunications
30%
Financial services
20%
Medical
15%
eCommerce
15%
Insurance
10%
Other industries
10%
Clients
Midmarket ($10M - $1B)
60%
Enterprise (>$1B)
25%
Small Business (<$10M)
15%

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Our Story

Most contact center operations measure a fraction of what happens. Simetrix measures all of it. We run customer operations on visibility across 100% of interactions, scored through Experience Level Agreements rather than service levels alone. That means problems surface while the customer is still on the line, not weeks later in a report. Operational discipline paired with AI-enabled insight, so experience becomes something you can see, measure, and improve.

Commonly Asked Questions

Customer support, technical support, retention, and back-office operations for organizations that want experience measured across 100% of interactions, not a small QA sample. Strongest fit in telecom, fintech, healthcare-adjacent, insurance, and e-commerce.

Onboarding timelines depend on program complexity and volume. We scope a transition plan up front so ramp, training, and quality baselines are agreed before go-live rather than discovered after.

Performance is governed through Experience Level Agreements rather than service levels alone, with real-time visibility into every interaction. That means quality issues surface while they're happening, not in a monthly report, and clients see the same data we do.

Locations (1)

12-45 River Road Fair Lawn, NJ, United States 07410

201 - 250

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