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Leaders Matrix

Top Telephone Answering Services - Leaders Matrix

Last updated Oct 19, 2020

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

  1. 1 Helpware
  2. 2 Flatworld Solutions
  3. 3 Smith.ai
  4. 4 Octopus Tech Solutions
  5. 5 Moneypenny
  6. 6 Ruby Receptionists
  7. 7 EBQuickstart
  8. 8 TELUS International
  9. 9 Ambs Call Center
  10. 10 Physicians Answering Service
  11. 11 Answering Service Care
  12. 12 Wow24-7
  13. 13 PATLive
  14. 14 Go4Customer
  15. 15 VoiceNation
Ability to deliver

Top 15 Phone Answering Services

1. Helpware

A BETTER KIND OF OUTSOURCING.

$5,000+
< $25 / hr
250 - 999
Irvine, CA
Ability to deliver
19.9
8.8
8.2
Service focus
50%
60%
50% other

2. Flatworld Solutions

ISO certified global company with 18000+ customers

$1,000+
< $25 / hr
1,000 - 9,999
Bangalore, India
Ability to deliver
16.2
9
9.6
Service focus
50%
30%
50% other

3. Smith.ai

24/7 live agents for phone, chat, SMS & Facebook

Undisclosed
Undisclosed
50 - 249
Palo Alto, CA
Ability to deliver
18.5
8.4
9.2
Service focus
60%
40%
40% other

4. Octopus Tech Solutions

Innovative Outsourcing Solutions

$1,000+
< $25 / hr
50 - 249
Amritsar, India
Ability to deliver
16
8.5
9.1
Service focus
50%
60%
50% other

5. Moneypenny

The leading outsourced communications provider

Undisclosed
Undisclosed
250 - 999
Charleston, SC
Ability to deliver
16.5
6.1
9
Service focus
100%
50%

6. Ruby Receptionists

Delighting callers is Ruby.

Undisclosed
Undisclosed
250 - 999
Portland, OR
Ability to deliver
15.8
6
9.4
Service focus
100%
50%

7. EBQuickstart

Outsourced b2b Sales & Marketing

$5,000+
Undisclosed
50 - 249
Austin, TX
Ability to deliver
19
8.6
8.5
Service focus
70%
20%
30% other

8. TELUS International

Premium multilingual BPO Contact Center.

$1,000+
< $25 / hr
10,000+
Sofia, Bulgaria
Ability to deliver
17.2
5
8
Service focus
100%
100%

9. Ambs Call Center

Friendly voices answering your phones 24/7.

Undisclosed
< $25 / hr
50 - 249
Jackson, MI
Ability to deliver
16.6
5
8.6
Service focus
100%
100%

10. Physicians Answering Service

Caring is Our Calling

Undisclosed
Undisclosed
10 - 49
Portland, OR
Ability to deliver
17.2
6
7.3
Service focus
70%
80%
30% other

11. Answering Service Care

Smiling Faces That Care

Undisclosed
Undisclosed
50 - 249
Margate, FL
Ability to deliver
17.3
6.6
8.2
Service focus
100%
50%

12. Wow24-7

Outsourcing "WOW" Customer Support Experiences

$1,000+
< $25 / hr
50 - 249
Kyiv, Ukraine
Ability to deliver
15.9
6
9.1
Service focus
80%
60%
20% other

13. PATLive

24/7 Live Answering for Businesses

Undisclosed
Undisclosed
50 - 249
Tallahassee,
Ability to deliver
16.3
8.6
8.9
Service focus
100%
30%

14. Go4Customer

We Put Your Customers First.

$1,000+
< $25 / hr
250 - 999
Noida, India
Ability to deliver
16.2
9.1
9.2
Service focus
75%
15%
25% other

15. VoiceNation

Because Every Call Could Be Your Next Customer

Undisclosed
< $25 / hr
50 - 249
Buford, GA
Ability to deliver
14.7
7.8
9.1
Service focus
100%
50%

Contenders Breakdown

16. Abby Connect Receptionists

Impress Callers, Save Time and Grow Your Business!

Undisclosed
< $25 / hr
50 - 249
Las Vegas, NV
Ability to deliver
16.3
6.3
8.8
Service focus
100%
51%

17. HelloSells

24/7 Lead Qualification Service

$1,000+
< $25 / hr
250 - 999
Portland, OR
Ability to deliver
17.2
5.2
7.2
Service focus
100%
45%

18. Invensis

Trusted by Over 500 Organizations World Over

$1,000+
< $25 / hr
1,000 - 9,999
Bangalore, India
Ability to deliver
15.4
8.6
9.3
Service focus
50%
15%
50% other

19. XACT

Solutions by Thinking Outside of the Box

Undisclosed
Undisclosed
250 - 999
Orlando, FL
Ability to deliver
19.6
5
7.8
Service focus
100%
25%

20. LEX Reception

Simplify connection.

Undisclosed
Undisclosed
50 - 249
Portland, OR
Ability to deliver
18.1
5.1
7.9
Service focus
100%
50%

21. Davinci Virtual Office Solutions

Live Receptionist Services, Virtual Offices

Undisclosed
< $25 / hr
50 - 249
Salt Lake City, UT
Ability to deliver
15.8
5.8
9.3
Service focus
100%
50%

22. SupportYourApp

Technology-enhanced Customer Support and Care

$1,000+
< $25 / hr
250 - 999
Kyiv, Ukraine
Ability to deliver
19.7
6
8.6
Service focus
50%
10%
50% other

23. Talk2Rep

The Smart Simple Way 2 Connect

$1,000+
< $25 / hr
250 - 999
Ft. Lauderdale, FL
Ability to deliver
13
7.5
8.3
Service focus
50%
50%
50% other

24. SunTec India

Multi-Process IT Outsourcing

$1,000+
< $25 / hr
1,000 - 9,999
New Delhi, India
Ability to deliver
16.5
9.1
9.1
Service focus
25%
15%
75% other

25. AnswerConnect

24x7 Live Call Answering Service

Undisclosed
Undisclosed
50 - 249
Portland, OR
Ability to deliver
15.4
7.3
9
Service focus
100%
40%

26. Unee Solutions

ENGINE OF GROWTH FOR B2B SALES

$1,000+
< $25 / hr
50 - 249
Stafford, TX
Ability to deliver
16.2
8.6
7.8
Service focus
75%
30%
25% other

27. Exela (formerly SourceHOV)

People. Knowledge. Innovation.

$1,000+
< $25 / hr
10,000+
Irving, TX
Ability to deliver
14.6
5
9
Service focus
25%
30%
75% other

28. AnswerLive

Spark Your Customer Service

Undisclosed
Undisclosed
50 - 249
Gastonia, NC
Ability to deliver
16.6
5
6.9
Service focus
60%
70%
40% other

29. Intelligent Office

Your Staff. Your Office. Your Success.

Undisclosed
Undisclosed
250 - 999
Denver,
Ability to deliver
14.5
6.8
9.6
Service focus
75%
30%
25% other

30. Nexa

Knowing Your Industry Makes All The Difference.

Undisclosed
$100 - $149 / hr
50 - 249
Phoenix, AZ
Ability to deliver
16.5
8.4
8.9
Service focus
100%
15%