Tired of seeing websites displaying pre-designed outsourcing services that don’t meet your business needs? This is exactly what TRU29 is all about.
At TRU29, you are assured of an Outsourcing Partner that designs solutions that truly suits your business needs. So whether you need a call center, EOR, seat lease, chat support, social media management, etc. TRU29 is here to grow with you.
What business processes can be outsourced and handled by TRU29 for you?
Front Office Solutions: Any part of your business operations that requires constant end-customer-facing tasks is an essential part of your business whether it's customer service, technical support via chat, email, or phone.
Examples:
Customer Service Call Center
Phone Survey / Research
Lead Generation
Technical Support
Winback & Retention
Helpdesk
Sales
Chat / Email Support
Collections
Any other customer-facing tasks
Back Office Solutions: Although customer-facing tasks are essential to an efficient customer experience, tasks being done in the background is as important such as document processing, data entry, etc.
Examples:
Data Entry
Document Processing
Annotation
Healthcare Back Office
Credit Repair Back Office
Insurance Back Office
Loan / Mortgage Processing
Human Resources Record Keeping
Recruitment
Human Resources Outsourcing/Management
Payroll
Any other non-customer-facing tasks/roles.
Knowledge Process Solutions: Some jobs/tasks require specific knowledge, skills, and experience that can’t easily be gained through simple training such as website design, article or copywriting, etc.
examples:
Accounting
Bookkeeping
Website Design
Social Media Management
Video Editing / Production
Software Development
SEO
Copywriting
Graphics Design
EOR (Employer of Record) / PEO
Any other KPO related tasks
Customized Outsourcing Solutions: Didn’t see what you were looking for? Contact us now and let’s discuss and customize a solution that truly suits your business requirements.
Social Media Marketing for Marketing & Advertising Agency
Social Media Marketing
$10,000 to $49,999
Oct. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their service is great! They are definitely contributing to the growth of our business."
Jan 15, 2021
Managing Director, GDV Marketing LLC
Ben Juson
Advertising & marketing
Costa Mesa, California
1-10 Employees
Online Review
Verified
Tru29 Solutions Inc. handles the social media marketing of the client of a marketing and advertising agency. They are responsible for onboarding models and setting up online profiles, content, and promotion.
Trustworthiness is Tru29 Solutions Inc.'s key attribute which made the agency work with them. They are effective marketers, able to grow the following and visibility of any client or model that is endorsed to them. The team is also resilient and strive to fix any issues that are encountered.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
GDV is a marketing and advertising company that focuses on building your brand whether it's an individual or corporate. I am a Managing Director in GDV and I handle part of the business development specifically in the management of the Madison Rose Models. Madison Rose is our client and we handle the social media of their models located in various parts of the globe.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Tru29 Solutions Inc.?
We hired Tru29 Solutions to handle the Social Media Management/Marketing for the models of our client Madison Rose Modelling Agency.
What were your goals for this project?
To drive traffic and establish a following for the Madison Rose Models.
SOLUTION
How did you select Tru29 Solutions Inc.?
They were honest, trustworthy (we need to ensure we find a good BPO that values the confidentiality of the personal information of our models) so we looked heavily into their data privacy policies, process, and even their infrastructure/systems/software.
Pricing was not a huge issue for us as we were prepared to pay more however Tru29 gave us an excellent deal which is lower than the cost we expected so it's a big plus in considering their services compared to the others.
Describe the scope of their work in detail.
The scope of their work spans from onboarding a new model (currently they handle 27 models for us), setting up their social media profiles on various social media platform (such as Facebook, Instagram, Twitter, etc.), content creation, management of social media posts, photo editing, video editing, answering the messages that come through those social media profiles in behalf the models, and anything else related.
What was the team composition?
An operations manager, a social media specialist for every 4 models (this handles the content creation, posts, coordination with models regarding their photoshoots, etc.), a social media engagement staff for every 4 models (handles the messages.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We have a lot of models that we've given to Tru29 to handle. A total of 27 as of the moment.
One of the models I guess would be a great example is Alexa Maine. She never had any social media accounts and used to do small modelling jobs every now and then. Tru29 created her social media account in Instagram for example started from 0 followers and has grown to 100+ within just two weeks. These followers are all real people compared to those others that show a considerable number of followers but are fake accounts.
Due to such, the model has been approached by various companies to become their brand ambassador/product endorser.
How effective was the workflow between your team and theirs?
Very easy. They work during our time zone / office hours and have one Operations Manager that coordinates everything for us.
What did you find most impressive about this company?
Their resilience and trustworthiness. They are not perfect but they always endeavor to improve and fix any issues we encounter.
Are there any areas for improvement?
There will always be in any organization or process if you ask me. But one thing I like is I don't need to pinpoint these areas to them as they find them and report back with suggested/recommended resolutions.
RATINGS
5.0
"Exactly what any business needs to look for in a BPO, a ompany that sees your business as a partner rather than an ordinary client."
Quality
5.0
Service & Deliverables
"Their service is great! They are definitely contributing to the growth of our business which is what we are really looking for."
Schedule
5.0
On time / deadlines
"They are all good in time management."
Cost
5.0
Value / within estimates
"Its a good deal and very flexible."
Willing to Refer
5.0
NPS
"I already did refer them and they're already in business since last December.
Outbound Sales Campaign for Telecommunications Company
Call Center ServicesCustomer Service OutsourcingSales OutsourcingWeb Design
Confidential
Jan. 2019 - Jan. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything was done effectively and exactly how we needed."
Apr 29, 2023
CEO, Utility care and protect limited
Jason Mcewan
Telecommunications
London, United Kingdom
11-50 Employees
Online Review
Verified
TRU29 Solutions Inc. provided call center services for a telecommunications company. TRU29 Solutions Inc. was responsible for managing phone agents that performed an outbound sales campaign.
TRU29 Solutions Inc. met the client's expectations and successfully managed the staff throughout the years. TRU29 Solutions Inc. had a highly skilled staff that adapted to the client's needs. The team showed effective staff management and made changes when the client required them to.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Utility care and protect limited
Describe what your company does in a single sentence.
Outbound sales campaign
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire TRU29 Solutions Inc. to accomplish?
Manage staff
Hire staff
Run operations
SOLUTION
How did you find TRU29 Solutions Inc.?
Referral
Why did you select TRU29 Solutions Inc. over others?
High ratings
Great culture fit
Referred to me
What was the size of TRU29 Solutions Inc.’s team?
30
Describe the scope of work in detail. Please include a summary of key deliverables.
Managing staff to make outbound sales calls over seas, managing agents closely and effectively to the standard we need
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
%100 success throughout the years
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything was done effectively and exactly how we needed
Very good management throughout the company
Anytime I needed things changed it was done without any issues
What was your primary form of communication with TRU29 Solutions Inc.?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
Good management
Highly Skilled and smart staff throughout
Ability to adapt and change to new areas
Are there any areas for improvement or something TRU29 Solutions Inc. could have done differently?
..
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Payment Gateway Company
Call Center Services
$10,000 to $49,999
Apr. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are contactable and write back quickly on any issue."
Sep 30, 2021
Data Analyst, Payment Gateway Company
Anonymous
Financial services
Krakow, Poland
11-50 Employees
Online Review
Verified
A payment gateway company hired TRU29 Solutions Inc. for call center services. They’re primarily tasked with working seven hours and five days per week on customer service focused on sales and implementation.
So far, the company is satisfied with the services that TRU29 Solutions Inc. has been delivering. They're reachable and responsive to any issues and providing daily updates to the company. Overall, they have fostered a positive relationship with the client by being cooperative and professional.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are a payment gateway for e-commerces. My role is mainly data analytics.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire TRU29 Solutions Inc., and what were your goals??
To customer service/sales/implementation team
SOLUTION
How did you select this vendor and what were the deciding factors?
By comparing the offers of several providers of such services
Describe the project in detail and walk through their service package, including any calling tools used.
They work for us from 9 am to 5 pm on 5 working days a week
Who did you work with and what was the feedback process like?
We have a daily call where we discuss the previous day with their Team Leader. Daily reports are sent to us from each area.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
We are very satisfied with every area we take services from them
Describe their project management style, including communication tools and timeliness.
They are contactable and write back quickly on any issue. Every day we have a call on which there are updates.
What did you find most impressive or unique about this company?
Professionalism and basing cooperation on a partnership relationship
Are there any areas for improvement or something they could have done differently?
