At TRU, you are assured of an Outsourcing Partner that designs solutions that truly suits your business needs. So whether you need a call center, EOR, seat lease, chat support, etc. TRU is here to grow with you.
What business processes can be outsourced and handled by TRU for you?
Front Office Solutions: Any part of your business operations that requires constant end-customer-facing tasks is an essential part of your business whether it's customer service, technical support via chat, email, or phone.
Examples:
Customer Service Call Center
Phone Survey / Research
Lead Generation
Technical Support
Helpdesk
Phone / Chat Order Processing
Chat / Email Support
Collections
Any other customer-facing tasks
Back Office Solutions: Although customer-facing tasks are essential to an efficient customer experience, tasks being done in the background is as important such as document processing, data entry, etc.
Examples:
Data Entry
Document Processing
Annotation
Healthcare Back Office
Credit Repair Back Office
Insurance Back Office
Loan / Mortgage Processing
Human Resources Record Keeping
Any other non-customer-facing tasks/roles.
Knowledge Process Solutions: Some jobs/tasks require specific knowledge, skills, and experience that can’t easily be gained through simple training such as website design, article or copywriting, etc.
examples:
Accounting / Bookkeeping
Website Design
Social Media Management
Video Editing / Production
Software Development
SEO
Copywriting
Human Resources Outsourcing/Management
Any other KPO related tasks
Allied Outsourcing Solutions: Some business aspects that may not necessarily require constant manpower but more of expertise, capacity and capability. TRU29 got you covered on these as well:
Seat Lease
Virtual Office
EOR (Employer of Record) / PEO
Payroll Solution / SaaS
Customized Outsourcing Solutions: Didn’t see what you were looking for? Contact us now and let’s discuss and customize a solution that truly suits your business requirements.
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
Pasig, Philippines
Year founded
Founded 2015
2 Locations
Pasig , Philippines
Pasig , Philippines
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
5
/5
What Clients Have Said
TRU29 Solutions Inc. is noted for providing good value for cost, with competitive pricing that often exceeds client expectations. They effectively manage various projects, demonstrating strong responsiveness and professionalism, making them a suitable choice for diverse client needs.
Clients have seen significant growth in social media following and engagement due to TRU29 Solutions Inc.'s effective management and content creation, leading to increased brand visibility and endorsement opportunities.
Effective Staff Management
TRU29 Solutions Inc. excels in managing staff for outbound sales campaigns and call center services. Clients appreciate their effective management and the ability to meet high standards consistently.
Improvements in Notice Document Timeliness
While clients are generally satisfied, one area for improvement mentioned is the timely sending of notice documents. This suggests a need for better adherence to documentation timelines.
Trustworthiness and Data Privacy
TRU29 Solutions Inc. is trusted for their honesty and strong data privacy policies, which is crucial for clients handling sensitive information, such as social media management for models.
Proactive Issue Resolution
TRU29 Solutions Inc. is proactive in identifying and resolving issues, often reporting back with recommended solutions without needing client prompts, showcasing their commitment to continuous improvement.
Responsive and Timely HR Services
Clients consistently praise TRU29 Solutions Inc. for their responsiveness and timely delivery of HR services, such as payroll management and HR consulting. They are particularly noted for ensuring on-time salary processing and smooth employee transitions.
Social Media Marketing for Marketing & Advertising Agency
Social Media Marketing
$10,000 to $49,999
Oct. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their service is great! They are definitely contributing to the growth of our business."
Jan 15, 2021
Managing Director, GDV Marketing LLC
Ben Juson
Advertising & marketing
Costa Mesa, California
1-10 Employees
Online Review
Verified
Tru29 Solutions Inc. handles the social media marketing of the client of a marketing and advertising agency. They are responsible for onboarding models and setting up online profiles, content, and promotion.
Trustworthiness is Tru29 Solutions Inc.'s key attribute which made the agency work with them. They are effective marketers, able to grow the following and visibility of any client or model that is endorsed to them. The team is also resilient and strive to fix any issues that are encountered.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
GDV is a marketing and advertising company that focuses on building your brand whether it's an individual or corporate. I am a Managing Director in GDV and I handle part of the business development specifically in the management of the Madison Rose Models. Madison Rose is our client and we handle the social media of their models located in various parts of the globe.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Tru29 Solutions Inc.?
We hired Tru29 Solutions to handle the Social Media Management/Marketing for the models of our client Madison Rose Modelling Agency.
What were your goals for this project?
To drive traffic and establish a following for the Madison Rose Models.
SOLUTION
How did you select Tru29 Solutions Inc.?
They were honest, trustworthy (we need to ensure we find a good BPO that values the confidentiality of the personal information of our models) so we looked heavily into their data privacy policies, process, and even their infrastructure/systems/software.
Pricing was not a huge issue for us as we were prepared to pay more however Tru29 gave us an excellent deal which is lower than the cost we expected so it's a big plus in considering their services compared to the others.
Describe the scope of their work in detail.
The scope of their work spans from onboarding a new model (currently they handle 27 models for us), setting up their social media profiles on various social media platform (such as Facebook, Instagram, Twitter, etc.), content creation, management of social media posts, photo editing, video editing, answering the messages that come through those social media profiles in behalf the models, and anything else related.
What was the team composition?
An operations manager, a social media specialist for every 4 models (this handles the content creation, posts, coordination with models regarding their photoshoots, etc.), a social media engagement staff for every 4 models (handles the messages.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We have a lot of models that we've given to Tru29 to handle. A total of 27 as of the moment.
One of the models I guess would be a great example is Alexa Maine. She never had any social media accounts and used to do small modelling jobs every now and then. Tru29 created her social media account in Instagram for example started from 0 followers and has grown to 100+ within just two weeks. These followers are all real people compared to those others that show a considerable number of followers but are fake accounts.
Due to such, the model has been approached by various companies to become their brand ambassador/product endorser.
How effective was the workflow between your team and theirs?
Very easy. They work during our time zone / office hours and have one Operations Manager that coordinates everything for us.
What did you find most impressive about this company?
Their resilience and trustworthiness. They are not perfect but they always endeavor to improve and fix any issues we encounter.
Are there any areas for improvement?
There will always be in any organization or process if you ask me. But one thing I like is I don't need to pinpoint these areas to them as they find them and report back with suggested/recommended resolutions.
RATINGS
5.0
"Exactly what any business needs to look for in a BPO, a ompany that sees your business as a partner rather than an ordinary client."
Quality
5.0
Service & Deliverables
"Their service is great! They are definitely contributing to the growth of our business which is what we are really looking for."
Schedule
5.0
On time / deadlines
"They are all good in time management."
Cost
5.0
Value / within estimates
"Its a good deal and very flexible."
Willing to Refer
5.0
NPS
"I already did refer them and they're already in business since last December.
Payroll & HR Consulting for Mobile Device Management Firm
Financial ConsultingHR Consulting
Confidential
Jan. 2022 - Ongoing
5.0
Quality
4.5
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"We're happy with Tru29's continued service."
Oct 12, 2023
Head of APAC Customer Success, Mobile Device Management Firm
Anonymous
Information technology
Cape Town, South Africa
11-50 Employees
Online Review
Verified
TRU29 Solutions Inc. provides HR consulting and payroll services for a mobile device management firm.
TRU29 Solutions Inc. continues to optimize the client's internal operations through on-time salary processing and employee onboarding. The team is highly responsive, and internal stakeholders are impressed with the service provider's receptiveness to issues and requests.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of APAC Customer Success of an information technology company
Describe what your company does in a single sentence.
Mobile device management
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire TRU29 Solutions Inc. to accomplish?
HR services
SOLUTION
How did you find TRU29 Solutions Inc.?
Online Search
Why did you select TRU29 Solutions Inc. over others?
Close to my geographic location
Good value for cost
Company values aligned
How many teammates from TRU29 Solutions Inc. were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Tru29 manages the payroll of Mobile Guardian's team here in the Philippines. They also provide HR consulting to us.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our team has always received our salaries on time.
Tru29 has helped us with transitioning some of our team members from our previous affiliate.
Tru29 has provided consultation to our team in terms of policy implementations
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes. They are very responsive.
What was your primary form of communication with TRU29 Solutions Inc.?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They are very responsive and address issues and requests promptly.
Are there any areas for improvement or something TRU29 Solutions Inc. could have done differently?
We're happy with Tru29's continued service. One thing that could be improved is sending notice documents on time.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Outbound Sales Campaign for Telecommunications Company
Call Center ServicesCustomer Service OutsourcingSales OutsourcingWeb Design
Confidential
Jan. 2019 - Jan. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything was done effectively and exactly how we needed."
Apr 29, 2023
CEO, Utility care and protect limited
Jason Mcewan
Telecommunications
London, England
11-50 Employees
Online Review
Verified
TRU29 Solutions Inc. provided call center services for a telecommunications company. TRU29 Solutions Inc. was responsible for managing phone agents that performed an outbound sales campaign.
TRU29 Solutions Inc. met the client's expectations and successfully managed the staff throughout the years. TRU29 Solutions Inc. had a highly skilled staff that adapted to the client's needs. The team showed effective staff management and made changes when the client required them to.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Utility care and protect limited
Describe what your company does in a single sentence.
Outbound sales campaign
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire TRU29 Solutions Inc. to accomplish?
Manage staff
Hire staff
Run operations
SOLUTION
How did you find TRU29 Solutions Inc.?
Referral
Why did you select TRU29 Solutions Inc. over others?
High ratings
Great culture fit
Referred to me
What was the size of TRU29 Solutions Inc.’s team?
30
Describe the scope of work in detail. Please include a summary of key deliverables.
Managing staff to make outbound sales calls over seas, managing agents closely and effectively to the standard we need
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
%100 success throughout the years
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything was done effectively and exactly how we needed
Very good management throughout the company
Anytime I needed things changed it was done without any issues
What was your primary form of communication with TRU29 Solutions Inc.?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
Good management
Highly Skilled and smart staff throughout
Ability to adapt and change to new areas
Are there any areas for improvement or something TRU29 Solutions Inc. could have done differently?
..
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Payment Gateway Company
Call Center Services
$10,000 to $49,999
Apr. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are contactable and write back quickly on any issue."
Sep 30, 2021
Data Analyst, Payment Gateway Company
Anonymous
Financial services
Krakow, Poland
11-50 Employees
Online Review
Verified
A payment gateway company hired TRU29 Solutions Inc. for call center services. They’re primarily tasked with working seven hours and five days per week on customer service focused on sales and implementation.
So far, the company is satisfied with the services that TRU29 Solutions Inc. has been delivering. They're reachable and responsive to any issues and providing daily updates to the company. Overall, they have fostered a positive relationship with the client by being cooperative and professional.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are a payment gateway for e-commerces. My role is mainly data analytics.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire TRU29 Solutions Inc., and what were your goals??
To customer service/sales/implementation team
SOLUTION
How did you select this vendor and what were the deciding factors?
By comparing the offers of several providers of such services
Describe the project in detail and walk through their service package, including any calling tools used.
They work for us from 9 am to 5 pm on 5 working days a week
Who did you work with and what was the feedback process like?
We have a daily call where we discuss the previous day with their Team Leader. Daily reports are sent to us from each area.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
We are very satisfied with every area we take services from them
Describe their project management style, including communication tools and timeliness.
They are contactable and write back quickly on any issue. Every day we have a call on which there are updates.
What did you find most impressive or unique about this company?
Professionalism and basing cooperation on a partnership relationship
Are there any areas for improvement or something they could have done differently?
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
