Top Virtual Assistant Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Strong Project Management

Top Virtual Assistant consistently delivers projects on time and is responsive to client needs. Clients appreciate their clear communication and ability to adapt to changing requirements, ensuring smooth project management.
Need for More Detailed Reporting

Some clients suggest that Top Virtual Assistant could enhance their services by providing more detailed performance analytics and insights to help track progress and customer trends effectively.
Professionalism and Reliability

Clients consistently commend Top Virtual Assistant for their professionalism, reliability, and consistency in delivering high-quality services, making them a trusted extension of client teams.
Proactive and Adaptive

Top Virtual Assistant is praised for their proactive approach, quickly adapting to client needs and providing tailored solutions that align with business goals, making them a reliable partner.
Improved Operational Efficiency

Clients report significant improvements in operational efficiency, including faster response times, reduced missed inquiries, and better organization of tasks, thanks to Top Virtual Assistant's services.
Effective Training and Onboarding

Clients appreciate the structured onboarding and training processes provided by Top Virtual Assistant, which ensure that virtual assistants are well-prepared to meet client needs efficiently.

Was this helpful?

Top Virtual Assistant Reviews

Submit a Review

Verified

All Filters

0 selected

Sort by

Call Center Services
$10,000 to $49,999
Jan. - July 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“I found their prompt communication and ability to adapt quickly to our processes most impressive.”

Aug 14, 2025

Technology Audit Manager, New York Life Insurance Company

Jay Rofsky

Insurance
New York City, New York
10,001+ Employees
Online Review
Verified

Top Virtual Assistant provided customer support services for a life insurance firm. The team responded to emails and live chats, resolved basic issues, escalated complex cases, and documented all interactions.

Top Virtual Assistant helped the client achieve faster response times, improved customer satisfaction ratings, and more organized documentation of support interactions. The team adapted quickly to the client's processes, ensuring a smooth integration with their team. They communicated via email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Technology Audit Manager of New York Life Insurance Company

Describe what your company does in a single sentence.

We provides life insurance, retirement, and investment services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

To provide prompt and professional customer support to our clients.
To manage and respond to customer inquiries efficiently.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost

How many teammates from Top Virtual Assistant were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Top Virtual Assistant to manage our customer support, including responding to emails and live chats, resolving basic issues, escalating complex cases, and documenting all interactions in our CRM to ensure timely, professional, and accurate service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in faster response times, improved customer satisfaction ratings, and more organized documentation of support interactions, leading to smoother communication and issue resolution.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was efficient, with deliverables consistently provided on time. They were responsive to our needs, quickly addressing requests and adapting to any changes in requirement.

What was your primary form of communication with Top Virtual Assistant?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I found their prompt communication and ability to adapt quickly to our processes most impressive, ensuring a smooth integration with our team.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

They could focus on offering more personalized and empathetic responses to customers.
Enhancing proactive problem-solving would further improve service quality, A bit more initiative in anticipating client needs could make their support even stronger.

RATINGS

5.0

Back Office Outsourcing
$10,000 to $49,999
Aug. - Dec. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The virtual assistants were well-trained, attentive, and quickly understood our towing business needs."

Feb 1, 2026

Owner, kwik towing

Henry K

Automotive
Califon, New Jersey
11-50 Employees
Online Review
Verified

Top Virtual Assistant provided virtual assistant services for a towing company. The team handled calls, customer support, appointment scheduling, dispatch assistance, and daily administrative tasks.

Thanks to Top Virtual Assistant, the client saw improved response times, better call handling, and smoother dispatch operations. They also achieved a more organized customer communication, reducing missed calls and improving overall service efficiency. Moreover, the team was timely and efficient.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of kwik towing

Describe what your company does in a single sentence.

Kwik Towing is a dependable towing service company providing quick roadside assistance and vehicle recovery services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We hired Top Virtual Assistant to help us manage calls, customer inquiries, and dispatch coordination more efficiently so we could focus on operations and service delivery.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant provided virtual assistant services, including call handling, customer support, appointment scheduling, and dispatch assistance. Their team helped manage daily administrative tasks and ensured customer requests were handled promptly and professionally.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed improved response times, better call handling, and smoother dispatch operations. Customer communication became more organized, which helped reduce missed calls and improve overall service efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was efficient and well-structured. Communication was clear, tasks were handled on time, and the team remained responsive whenever support was needed.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive part was their reliability and professionalism. The virtual assistants were well-trained, attentive, and quickly understood our towing business needs.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

Overall, the experience was very positive, and there were no major areas for improvement. The service met our expectations.

RATINGS

5.0

Back Office Outsourcing
$10,000 to $49,999
Feb. - Sep. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“Overall, our experience was very positive.”

Jan 30, 2026

Marketing Manager, Genuine Appliances Repair

Robert procell

Home Services
Canada
11-50 Employees
Online Review
Verified

Top Virtual Assistant provided virtual assistant services for an appliance repair company. The team managed customer inquiries via email and chat, scheduled repair appointments, and managed follow-ups.

Thanks to Top Virtual Assistant's work, the client saw faster response times to customer inquiries, fewer missed messages, and an increase in scheduled appointments. The team communicated clearly and consistently, completed deliverables on time, and provided regular updates on task progress.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Genuine Appliances Repair

Describe what your company does in a single sentence.

Genuine Appliances Repair provides expert appliance repair services with fast, reliable solutions and exceptional customer care.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We hired Top Virtual Assistant to provide virtual administrative and customer support services so we could manage client inquiries more efficiently and free up our internal team to focus on repair operations.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled administrative tasks including answering customer inquiries via email and chat, scheduling repair appointments, managing follow-ups, and organizing service documentation. Their team ensured timely responses with a professional and friendly approach, helping improve customer communication and streamline our operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After partnering with Top Virtual Assistant we saw faster response times to customer inquiries, fewer missed messages, and an increase in scheduled appointments. Our internal staff was also able to focus more on repair work rather than administrative tasks, improving overall efficiency and customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. Communication with Top Virtual Assistant was clear and consistent, deliverables were completed on schedule, and they provided regular updates on task progress and outcomes.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect was their dedication to professionalism their virtual assistants communicated clearly, handled tasks proactively, and represented our business with a high level of care and attention.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

Overall, our experience was very positive. One minor suggestion would be a more detailed onboarding guide at the start to help align internal processes faster, though this did not affect the quality or timeliness of their work.

RATINGS

5.0

Back Office Outsourcing
Virtual Assistant
$10,000 to $49,999
Aug. - Nov. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were responsive, professional, and communicated clearly throughout the process."

Dec 22, 2025

Marketing Mnager, Global Towing

Steve Jack

Automotive
Cana, Virginia
11-50 Employees
Online Review
Verified

Top Virtual Assistant provided virtual assistant services for a towing company. The team handled inquiries, managed schedules, organized documentation, processed data, and executed administrative tasks.

Thanks to Top Virtual Assistant's work, the client saw improved operational efficiency, quicker responses to customer questions, and better organization. Top Virtual Assistant's support allowed the client to streamline operations and increase customer satisfaction. The team was highly responsive.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Mnager of Global Towing

Describe what your company does in a single sentence.

Global Towing is a professional towing and roadside assistance company committed to delivering fast, reliable help to drivers in need.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We partnered with Top Virtual Assistant to support our administrative workload, improve customer communications, and help with scheduling, data entry, and general operational tasks so our team could stay focused on service delivery.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

Great culture fit
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant provided virtual support services including handling customer inquiries, managing schedules, organizing documentation, processing data, and supporting daily administrative tasks. Their team also helped with follow-ups and keeping our internal processes running smoothly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After working with Top Virtual Assistant, we saw improved efficiency in our daily operations, quicker responses to customer questions, and better organization overall. Their assistance allowed us to streamline operations so we could serve more clients with higher satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was effective and well-organized. Deliverables were completed on time and the team was quick to adjust to our requirements

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

They were responsive, professional, and communicated clearly throughout the process.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

Our experience was very positive. If there was one suggestion, it would be more frequent performance reporting to help us track productivity trends, but this is a minor point compared to the value received.

RATINGS

5.0

Back Office Outsourcing
$10,000 to $49,999
June 2015 - Nov. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They adapted well to our working style and requirements."

Dec 22, 2025

Owner, Reno care

Randy Robs

Construction
Canada
11-50 Employees
Online Review
Verified

Top Virtual Assistant provided virtual assistant services for a renovation company. The team managed email, scheduled appointments, followed up with clients, organized files, and assisted with office tasks.

Thanks to Top Virtual Assistant, the client saw improvements in terms of response times, organization, and overall workflow. The team consistently handled administrative tasks, allowing the client to focus on delivering quality renovation work. They were reliable, clear, and responsive.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Reno care

Describe what your company does in a single sentence.

We are Reno Care, a renovation company focused on delivering high-quality home improvement services with a strong emphasis on customer satisfaction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We hired Top Virtual Assistant to help us manage administrative tasks, stay organized, and handle client communications more efficiently so our core team could focus on project execution.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

Great culture fit
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant supported us with email management, scheduling appointments, client follow-ups, organizing files, and assisting with daily office tasks. They helped streamline our internal processes and ensured nothing important slipped through the cracks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After bringing them on, we noticed quicker response times, better organization, and a smoother workflow overall. Administrative tasks were handled consistently, which saved us time and allowed us to focus more on delivering quality renovation work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was reliable and straightforward. Tasks were completed on time, communication was clear, and the team was responsive whenever we needed changes or additional support. They adapted well to our working style and requirements.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their dependability. Knowing that day-to-day tasks were being handled properly gave us peace of mind and made a noticeable difference in how smoothly our business operated.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

Overall, we were very satisfied with their service. More frequent progress updates could be helpful, but this was a minor point and did not affect the quality of their work.

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing
$10,000 to $49,999
July - Nov. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They handled tasks responsibly and consistently, which made a real difference."

Dec 20, 2025

Marketing Manager, Jowork Reno’s and Flooring

Dany daneil

Contracting
Northwest Territories, Canada
11-50 Employees
Online Review
Verified

Top Virtual Assistant provided administrative support for a renovation and flooring company. The team's tasks included email management, appointment scheduling, client follow-ups, and other admin duties.

Top Virtual Assistant's work helped the client improve their response time, task organization, and overall workflow and efficiency. They had a smooth and reliable project management process and were always responsive to the client's needs. Their reliability and attention to detail stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Jowork Reno’s and Flooring

Describe what your company does in a single sentence.

We are JoWork Renos & Flooring, a renovation and flooring company focused on delivering quality work and dependable service to our clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We hired Top Virtual Assistant to help manage our administrative tasks, handle client communications, and keep our daily operations organized so we could focus more on on-site work.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant supported us with email management, appointment scheduling, client follow-ups, and general admin tasks. They helped keep our calendar organized, ensured client inquiries were handled on time, and assisted with day-to-day office responsibilities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed quicker responses to clients, better organization of our tasks, and less time spent on admin work. This allowed us to focus more on projects and improved our overall workflow and efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and reliable. Tasks were completed on time, communication was clear, and the team was always responsive when we needed changes or had questions. They adapted well to our processes.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive part was their reliability and attention to detail. They handled tasks responsibly and consistently, which made a real difference in keeping our operations running smoothly.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

Overall, we were very satisfied with their service. More frequent progress updates could be helpful, but this did not impact the quality of their work.

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing
$10,000 to $49,999
July - Oct. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were professional, responsive, and easy to work with every step of the way."

Dec 19, 2025

Owner, Mexican Builder

Sam Welton

Construction
Canada
11-50 Employees
Online Review
Verified

Top Virtual Assistant provided administrative support for a construction company. Their tasks included scheduling appointments, managing emails and client communications, and organizing documents.

Thanks to Top Virtual Assistant's support, the client noticed a significant improvement in their internal organization and response times. The team was professional, responsive, and easy to work with. They communicated clearly and consistently and delivered work on time.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Mexican builder

Describe what your company does in a single sentence.

We are Mexican Builder, a construction and renovation company committed to delivering reliable, high-quality services to our clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We hired Top Virtual Assistant to support our administrative needs, help organize our operations, and free up time so we could focus on project execution and client satisfaction.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant helped us with scheduling appointments, managing emails and client communications, organizing documents, and handling daily administrative tasks. Their team also assisted with invoicing support and made sure that important deadlines and messages were never missed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed a significant improvement in our internal organization and response times. Tasks that used to take hours were completed quickly and accurately, which helped our team stay focused on construction work and improved overall productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was clear and consistent. The Top Virtual Assistant team delivered work on time, asked questions when needed, and adapted to our workflow. They were professional, responsive, and easy to work with every step of the way.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their help made a real difference in how smoothly our operations run.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

Our experience was very positive. If we had to suggest something, it would be even more proactive updates on task progress, but overall we were very satisfied with their support and results.

RATINGS

5.0

Back Office Outsourcing Content Moderation Services Customer Service Outsourcing
$10,000 to $49,999
June - Oct. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their team helped us stay organized and improved our operational workflow."

Dec 19, 2025

Owner, Silly Times Daycare Centre

Sasha Newton

Education
West - USA
11-50 Employees
Online Review
Verified

Top Virtual Assistant provided virtual assistant services for a daycare center. The team managed emails, scheduled appointments, handled customer inquiries, organized documents, and performed other tasks.

Top Virtual Assistant's work resulted in faster response times to inquiries, better organization of documents, and more efficient scheduling. The team was organized, communicated regularly, and met deadlines. They were responsive to requests and adapted to changing needs with professionalism.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Silly times day care centre

Describe what your company does in a single sentence.

We are Silly Times Daycare Centre, a childcare provider dedicated to creating a safe, nurturing, and educational environment for young children.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We hired Top Virtual Assistant to support our administrative workload, improve our operational efficiency, and help manage daily tasks so we could focus more on serving our families.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included managing emails, scheduling appointments, handling customer inquiries, organizing documents, and assisting with various administrative tasks. Their team also helped streamline processes and made sure day-to-day operations ran smoothly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced faster response times to parent inquiries, better organization of important documents, and more efficient scheduling. This allowed our team to focus more on children’s activities and family engagement, resulting in improved overall productivity

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. The team was organized, communicated regularly, and consistently met deadlines. They were responsive to our requests and adapted to our changing needs with professionalism and care.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their team helped us stay organized and improved our operational workflow.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

Our experience was very positive. If anything, more detailed weekly progress reports would be helpful, but overall the service was dependable and effective.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
$10,000 to $49,999
June - Oct. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were flexible and adjusted quickly when our schedule or priorities changed, especially during busy periods."

Dec 18, 2025

Sales Head, Auto Holic Detailers

Tony clark

Automotive
Canada
11-50 Employees
Online Review
Verified

Top Virtual Assistant provided ongoing call center services for an auto detailing company. The team handled customer inquiries, managed appointment scheduling, responded to customer messages, and organized tasks.

Thanks to Top Virtual Assistant, the client experienced fewer missed inquiries, smoother scheduling, and better follow-ups with customers. The team was consistent, reliable, and flexible in adjusting to the client's schedule and priorities. They communicated clearly via email and messages.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Sales Head of Auto Holic Detailers.

Describe what your company does in a single sentence.

Autoholic Detailers is a professional auto detailing company providing high-quality interior and exterior car care services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

As our bookings increased, it became difficult to manage calls, emails, and scheduling alongside daily operations. We hired Top Virtual Assistant to help us stay organized and improve customer communication.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their virtual assistant supported us with handling inquiries, managing appointment scheduling, responding to customer messages, and keeping our daily tasks organized. They worked within our existing setup, which made the transition easy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed fewer missed inquiries, smoother scheduling, and better follow-ups with customers. This allowed our team to focus more on delivering quality detailing services instead of administrative work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The workflow was consistent and reliable. Tasks were completed when expected, and communication stayed clear without the need for constant check-ins.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

They were flexible and adjusted quickly when our schedule or priorities changed, especially during busy periods.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

There was a short adjustment phase at the beginning to align on preferences, but once that was resolved, everything ran smoothly.

RATINGS

5.0

Back Office Outsourcing
$10,000 to $49,999
Aug. - Nov. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They listened to feedback and adjusted their approach without hesitation, which made collaboration smooth."

Dec 17, 2025

Assistant Director, Bridge To Home Org

Dean John

Non-profit
Canada
11-50 Employees
Online Review
Verified

Top Virtual Assistant provided back-office outsourcing services for a housing nonprofit. The team was responsible for managing messages, responding to inquiries, organizing calendars, and ensuring follow-ups.

Top Virtual Assistant's work led to improved appointment organization, enhanced communication, and a more streamlined outreach process. The team was reliable, timely, and proactive in managing their tasks. Top Virtual Assistant's adaptability and receptiveness to feedback were remarkable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Assistant Director of Bridge To Home Org

Describe what your company does in a single sentence.

BridgTo Home Org is a nonprofit organization focused on connecting people with stable housing solutions and essential support services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We brought in Top Virtual Assistant because our internal team was overwhelmed with administrative tasks. We needed help keeping up with communication, scheduling, and daily coordination so we could spend more time helping the community.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their assistant took over handling incoming messages, responding to basic inquiries, organizing our calendar, and following up with individuals when needed. They also kept track of important updates and made sure nothing slipped through the cracks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Once Top Virtual Assistant started supporting us, we saw fewer missed responses, better organization of appointments, and clearer communication with partners and people seeking help. Our internal team regained time to focus on program delivery and outreach.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Task management was reliable deliverables were completed as expected, and there were no surprises. We appreciated that we didn’t have to chase for follow-ups; they stayed on top of assignments and kept us in the loop.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

They adapted well when our needs changed or when priorities shifted. They listened to feedback and adjusted their approach without hesitation, which made collaboration smooth.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

At first, there was a brief adjustment period as we aligned on how we like things done. After that, everything flowed much better.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
$10,000 to $49,999
Aug. - Oct. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were flexible and adjusted quickly when our workload changed."

Dec 17, 2025

CEO, ABA tree services

Mark Adam

Other industries
Canada
11-50 Employees
Online Review
Verified

Top Virtual Assistant provided call center and customer service outsourcing for a tree care services company. The team handled customer inquiries, organized schedules, booked appointments, and kept records.

Thanks to Top Virtual Assistant's work, the client experienced fewer missed messages, better scheduling accuracy, and less back-and-forth communication with customers. The team communicated straightforwardly and dependably via email and messages. Top Virtual Assistant adjusted quickly to changes.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of ABA tree services

Describe what your company does in a single sentence.

ABA Tree Services provides residential and commercial tree care services, including trimming, removals, and ongoing maintenance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We were spending too much time handling calls, emails, and scheduling instead of focusing on fieldwork, so we brought in Top Virtual Assistant to help manage our office tasks and customer communication.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their assistant helped with responding to customer inquiries, organizing our schedule, booking appointments, and keeping basic records updated. They worked with our existing process rather than forcing a new system, which made onboarding easier.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed fewer missed messages, better scheduling accuracy, and less back-and-forth with customers. This helped our crew stay focused on jobs instead of administrative follow-ups.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was straightforward and dependable. Tasks were handled when expected, and we didn’t need to constantly follow up or remind them.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

They were flexible and adjusted quickly when our workload changed or when we needed things handled differently during busy periods.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

In the beginning, it took a little time to fully align on priorities, but once that was sorted, the workflow improved significantly.

RATINGS

5.0

Showing 1-11 of 72 Reviews

Our Story

We are a global, fully managed team of vetted, virtual assistants supported by operations managers, supervisors and AI. Our mission is to simplify founders’ daily operations—calendar, email, research, travel, CRM, billing and more, while maintaining strict NDAs, bank‑level security and ongoing quality control. Trusted worldwide with high client ratings, we deliver dedicated reps, success managers, 24/7 team options and tailored roles.

Meet the Team

What Sets Us Apart

1. Direct Employment Model, Not a Marketplace

Every VA is our full-time employee, rigorously vetted, continuously trained, and equipped with redundant infrastructure. No freelancers. No turnover risk. Just accountable, invested professionals who stay committed to your business long-term.

2. Precision Matching, Not Candidate Pools

We hand-select one dedicated VA based on skills, industry fit, and working style. No résumé stacks to screen. No trial-and-error cycles. A fully integrated professional embedded in your operations within 48 hours.

3. Proactive Partnership, Not Task Completion

Our VAs anticipate needs, flag risks, and propose solutions unprompted. Backed by a dedicated client success manager, we deliver strategic operational support that evolves with your business, never just a checklist.

Quick Facts

6 years in business

Tools and Technology

Microsoft Teams

Slack

Zoom

Google Meet

Skype for Business

Asana

Jira

Trello

Monday.com

ClickUp

Zoho Projects

Google Drive

Commonly Asked Questions

We intentionally limit each virtual assistant to working with a small handful of clients at a time, typically 2 to 3, ensuring every entrepreneur, executive, or startup we support receives dedicated attention, not divided focus. This approach allows our VAs to deeply understand your business, anticipate needs, and become a genuine extension of your team rather than just a task-completer. As we scale, we scale our team, not our ratios, so quality and responsiveness never slip.

Our onboarding process is structured, thorough, and designed to deliver a fully integrated virtual assistant within 48 hours, without disruption to your operations. 1. Discovery & Needs Analysis Every engagement begins with an in-depth consultation. We analyze your workflows, tool stack, communication preferences, and operational pain points. This ensures we fully understand your business before making any recommendation. 2. Strategic Matching We do not provide a pool of candidates. Based on the discovery phase, we hand-select one dedicated, pre-vetted virtual assistant whose skills, industry experience, and working style align precisely with your requirements. Every VA is a direct employee of Top Virtual Assistants, college-educated, trained, and equipped with redundant infrastructure. 3. Rapid, Structured Integration Your matched VA integrates into your systems, email, calendar, CRM (HubSpot, Salesforce, Pipedrive), project management tools (Asana, Trello, Monday.com), and communication platforms, within two business days. Full US-timezone alignment ensures real-time responsiveness from the outset. 4. Ongoing Performance Management A dedicated client success manager oversees the partnership, conducting regular performance reviews, gathering feedback, and ensuring continuous alignment with your evolving business needs. Our VAs also receive ongoing professional development, so capabilities grow alongside your requirements. 5. Risk-Free Validation Every engagement begins with a 7-day trial period, allowing you to evaluate fit, output, and integration quality with zero long-term commitment. The outcome is a scalable, professional support function embedded in your operations, delivering measurable productivity gains from week one.

Our project management process is built on transparency, accountability, and seamless collaboration, ensuring every task is tracked, deadlines are met, and you maintain full visibility without micromanaging. 1. Tool Alignment & System Setup We integrate directly into your existing project management ecosystem- Asana, Trello, Monday.com, ClickUp, Notion, or Jira. If you lack a formal system, we implement one tailored to your operations. Every VA is trained across leading platforms to ensure zero friction from day one. 2. Task Capture & Prioritization Tasks are captured through your preferred channels- email, Slack, voice notes, or direct PM tool input. Your VA then categorizes and prioritizes work based on urgency, dependencies, and your strategic objectives. Nothing slips through the cracks. 3. Structured Workflow Execution All assignments follow a clear lifecycle: captured → assigned → in progress → review → completed. Status updates are logged in real time, and your VA proactively flags bottlenecks, requests clarification, and surfaces opportunities for process improvement. 4. Daily & Weekly Reporting You receive consistent progress summaries, daily stand-up notes or weekly reports that detail completed tasks, pending items, blockers, and upcoming priorities. This cadence keeps you informed while protecting your time for high-level work. 5. Quality Assurance & Oversight Your dedicated client success manager conducts periodic audits of task output, turnaround times, and communication quality. We measure performance against agreed KPIs, not just activity, but outcomes that move your business forward. 6. Continuous Process Optimization As your VA masters your workflows, they document standard operating procedures and identify automation opportunities. Over time, your operation becomes leaner, faster, and increasingly scalable. The result is a disciplined, professional project management function that operates reliably in the background.

Our turnaround times are defined by clear service-level standards aligned with your operational priorities and enforced through consistent accountability, ensuring reliability without compromising quality. 1. Standard Task Completion Routine administrative tasks, calendar management, inbox organization, data entry, and research requests are typically completed within 4 to 8 business hours. Your VA operates in US time zones, so tasks assigned in the morning are often resolved by the end of the day. 2. Priority & Urgent Requests Time-sensitive assignments receive expedited handling. We establish clear protocols during onboarding to define what constitutes urgent versus standard priority, ensuring critical items are escalated and addressed within agreed timeframes, often within 1 to 2 hours. 3. Daily Response Acknowledgement All incoming tasks receive acknowledgement within 1 business hour during your VA's working window. Even when full resolution takes longer, you are never left wondering whether your request was received. 4. Complex & Multi-Stage Projects For larger initiatives, such as market research reports, SOP documentation, or integrated marketing campaigns, we provide an upfront timeline with defined milestones. Progress is tracked in your project management platform, with proactive updates at every stage. 5. Performance Monitoring & Accountability Turnaround time is a core KPI tracked by your client success manager. We review adherence metrics regularly and address any deviations before they become patterns. The 7-day trial period also validates that our speed and responsiveness meet your expectations from the start. 6. Scalable Capacity As your needs grow, your VA's hours and availability scale accordingly, ensuring consistent turnaround times even as task volume increases. The result is predictable, professional responsiveness that keeps your operations moving without delays or follow-ups.

Our collaboration model ensures your VA operates as a seamless extension of your team rather than an external vendor. 1. Communication Adapted to You We work within your preferred channels—Slack, Teams, Zoom, email, or direct messaging—with full US business hours availability for real-time discussion and rapid responses. 2. Embedded in Your Ecosystem Your VA operates directly inside your existing tools—Gmail/Outlook, HubSpot, Salesforce, Asana, Trello, Monday.com, Google Drive, Slack—eliminating platform friction from day one. 3. Structured Meeting Cadence We establish a rhythm aligned with your management style: daily standups, weekly strategy calls, or bi-weekly reviews. Your client success manager joins periodically to ensure the partnership continues delivering measurable value. 4. Asynchronous Collaboration For leaders who prefer minimal meetings, we leverage voice notes, Loom videos, and detailed written updates to maintain transparency without real-time interruptions. 5. Proactive, Not Reactive Our VAs flag issues before they escalate, propose solutions unprompted, and consistently identify what else can be delegated. This shifts the dynamic from task executor to strategic partner. 6. Client Success Oversight Beyond daily VA interactions, a dedicated client success manager conducts regular check-ins and performance reviews to ensure accountability and continuous improvement. 7. Documented Knowledge Base Every workflow and preference is captured in a living playbook, enabling smooth scaling and uninterrupted continuity as your needs evolve. The result is a trusted, high-touch partnership built on responsiveness, deep integration, and a shared commitment to your business outcomes.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 27

Overall Review Rating: 5

Source: Clutch

Last Updated: May 6, 2026

Business Entity

Business Entity Name	Virtual Assistant Agency Ltd
Source	Companies House
Jurisdiction of Formation	United Kingdom
Date of Formation	April 7, 2024
Status	Active
Last Updated	October 9, 2025
ID	15624185

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	October 9, 2025

Learn More About The Clutch Verification Process

Locations (5)

1700 Market Street Philadelphia, PA, United States 19103

10 - 15

Contact Top Virtual Assistant

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from Top Virtual Assistant like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

American Pro Carpet Cleaning

(1)

Felipe Steve

Bridge To Home Org

(4)

Dean John

sarah thompson

zoe bryant

Emily Parker

Additional Connections

(45)

Top Virtual Assistant

Run Your Business. We'll Handle the Rest.

Overview by:

37 Timezones that we service

5 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Top Virtual Assistant Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Strong Project Management

Need for More Detailed Reporting

Professionalism and Reliability

Proactive and Adaptive

Improved Operational Efficiency

Effective Training and Onboarding

Reviews mentioning:

Top Virtual Assistant Reviews

Customer Support Services for Life Insurance Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Virtual Assistant Services for Towing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Virtual Assistance Services for Appliance Repair Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Virtual Assistant Services for Towing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Virtual Assistant Services for Renovation Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Administrative Support for Renovation & Flooring Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Administrative Support for Construction Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Virtual Assistant Services for Daycare Center

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Auto Detailing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS