Run Your Business. We'll Handle the Rest.

At Top Virtual Assistants, we take the busy work off your plate—so you can stay focused on what really matters: leading, scaling, and growing your business.

From calendar management and email handling to research, admin support, and more, our expert virtual assistants ensure your day runs smoothly and efficiently.

Min project size
$1,000+
Hourly rate
Undisclosed
Employees
50 - 249
Locations
Philadelphia, PA
Year founded
Founded 2020
Timezones

ACT: Australia Central Time (ACT)

AGT: Argentina Standard Time (AGT)

ART: (Arabic) Egypt Standard Time (ART)

AST: Arabia Standard Time (AST)

AET: Australia Eastern Time (AET)

BST: Bangladesh Standard Time (BST)

BET: Brazil Eastern Time (BET)

CET: Central European Time (CET)

CAT: Central African Time (CAT)

CNT: Canada Newfoundland Time (CNT)

COT: Colombia Time (COT)

CST: Central Standard Time (CST)

EAT: Eastern African Time (EAT)

CTT: China Taiwan Time (CTT)

EST: Eastern Standard Time (EST)

EET: Eastern European Time (EET)

GMT: Greenwich Mean Time (GMT)

GST: Gulf Standard Time (GST)

HST: Hawaii Standard Time (HST)

IDT: Israel Daylight Time (IDT)

IET: Indiana Eastern Standard Time (IET)

IST: India Standard Time (IST)

JST: Japan Standard Time (JST)

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MIT: Midway Islands Time (MIT)

MST: Mountain Standard Time (MST)

NET: Near East Time (NET)

NST: New Zealand Standard Time (NST)

PNT: Phoenix Standard Time (PNT)

PRT: Puerto Rico and US Virgin Islands Time (PRT)

PST: Pacific Standard Time (PST)

PLT: Pakistan Lahore Time (PLT)

SAST: South African Standard Time (SAST)

SGT: Singapore Standard Time (SGT)

SST: Solomon Standard Time (SST)

UTC: Universal Coordinated Time (UTC)

VST: Vietnam Standard Time (VST)

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Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate Undisclosed

Rating for cost 5 /5

What Clients Have Said

Top Virtual Assistant offers competitive pricing and good value for cost, with project costs ranging from $14,000 to $134,000. Clients appreciate their efficiency, professionalism, and ability to enhance operations, leading to improved customer satisfaction and measurable outcomes.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 44 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Top Virtual Assistant Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Professional and Detail-Oriented

Clients commend Top Virtual Assistant for their professionalism and attention to detail. They are seen as an extension of the client's team, providing consistent and high-quality service.
Effective Call Center Management

Clients consistently praise Top Virtual Assistant for their call center services, noting improvements in response times and customer satisfaction. They handle both inbound and outbound calls professionally, contributing to enhanced client engagement.
Clear and Proactive Communication

Top Virtual Assistant is praised for their clear and proactive communication. Their ability to keep clients informed with regular updates and reports stands out as a key strength.
Need for Detailed Reporting

Some clients suggest that Top Virtual Assistant could improve by providing more detailed reports and analytics. Enhanced insights into performance metrics and customer behavior would add value to their services.
Highly Responsive and Adaptive

The team at Top Virtual Assistant is recognized for their responsiveness and ability to adapt to client needs. They quickly adjust to changes and special requests, maintaining high service standards.
Value for Cost and Budget-Friendly

Clients appreciate the pricing of Top Virtual Assistant's services, finding them to offer good value for the cost. This affordability makes them a preferred choice over other service providers.

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Top Virtual Assistant Reviews

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Back Office Outsourcing Sales Outsourcing
$10,000 to $49,999
Oct. - Dec. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They understood how to speak with creatives dash; patient, respectful, and always calm."

Jul 16, 2025

Owner, Brigh Books Publishing

Caroline Beck

Other industries
England
11-50 Employees
Online Review

Top Virtual Assistant provided VA services for a publishing company. They managed author communications, scheduled editing timelines, and followed up on manuscript submissions.

Thanks to Top Virtual Assistant's work, the client's response time improved by 40%, project delays dropped by 60%, and overall author satisfaction increased from 3.9 to 4.6 stars in just two months. The team was communicative and collaborative, and they consistently delivered work on time.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Brigh Books Publishing

Describe what your company does in a single sentence.

We’re an independent publishing company supporting self-published authors with editorial and distribution services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We needed virtual assistants to manage author communications, schedule editing timelines, and follow up on manuscript submissions.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant assigned two team members who worked as publishing coordinators. They sent onboarding packets, followed up on author deliverables, organized calendars for editorial reviews, and handled weekly email summaries to authors about their project status.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Author response time improved by 40%, project delays dropped by 60%, and overall author satisfaction (measured by post-project surveys) increased from 3.9 to 4.6 stars in just two months. Our editorial team also reported smoother internal workflow with fewer missed deadlines.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes—communication was prompt, and their use of shared Google Docs, Trello, and Slack allowed us to collaborate in real time. They were rarely late on any assigned task and adjusted quickly to shifting editorial needs.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

They understood how to speak with creatives—patient, respectful, and always calm, even when authors missed deadlines or changed plans. That emotional intelligence made them an asset.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

It would be great to see them offer weekend support hours in the future, as some of our author interactions spill over into weekends.

RATINGS

5.0

Back Office Outsourcing Call Center Services
$10,000 to $49,999
Dec. 2024 - Mar. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their responsiveness during live events... was outstanding."

Jul 16, 2025

Owner, Eventure Collective

Finley Webb

Arts, entertainment & music
Northwest Territories, Canada
11-50 Employees
Online Review

Top Virtual Assistant provided virtual assistant services for an event agency. The team sent confirmation emails, answered venue and timing questions, coordinated transportation, and updated the client's CRM.

Thanks to Top Virtual Assistant, the client achieved a 98% completion rate for registration confirmations and a two-hour average response time for questions from attendees. The team used Airtable for task tracking, held daily 10-minute stand-ups, and communicated via email and Slack.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Eventure Collective

Describe what your company does in a single sentence.

We’re an event agency organizing corporate retreats and hybrid events globally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We needed help confirming attendee registrations, managing logistics inquiries, and coordinating schedules.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant staff sent confirmation emails, answered venue and timing questions, coordinated transportation, and updated our CRM.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Registration confirmations reached 98% completion rate; attendee Qs were answered within 2 hours on average.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They used Airtable for task tracking and joined daily 10-minute stand-ups. Everyone was on the same page.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness during live events—jumping onto Slack and answering last-minute attendee needs—was outstanding.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

Adding multilingual support (especially Spanish and French) would help as we expand into Europe.

RATINGS

5.0

Back Office Outsourcing
$10,000 to $49,999
Nov. 2024 - Jan. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their initiative demonstrated a valuable and time-saving quality."

Jul 16, 2025

Owner, Urban Ecom Co.

Oscar Reed

eCommerce
Vancouver, British Columbia
11-50 Employees
Online Review

Top Virtual Assistant provided two virtual assistants for an e-commerce company. The VAs handled inbound calls, verified insurance details, sent reminders via email and text, and updated CRM records.

Thanks to Top Virtual Assistant's work, customer satisfaction scores rose from 4.2 to 4.7 stars, and order messaging response times dropped from 12 hours to under 2 hours. The team kept tasks organized using Trello boards and kept the client aligned through daily summary emails.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Urban Ecom Co.

Describe what your company does in a single sentence.

We run a mid-sized Shopify store specializing in home décor.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

Support our operations team with order confirmations, customer messaging, and review solicitation.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant provided two VAs who handled inbound calls, verified insurance details, sent reminders via email/text, and updated patient CRM records in real time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer satisfaction scores rose from 4.2 to 4.7 stars. Order messaging response times dropped from 12 hours to under 2 hours.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Trello boards kept tasks organized; daily summary emails kept us aligned. They adapted fast when queues surged during promos.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their initiative—like suggesting review automations ahead of our request—was valuable and time-saving.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

Would love additional training in advanced Shopify apps, but the current support is solid.

RATINGS

5.0

Back Office Outsourcing
$10,000 to $49,999
Sep. - Nov. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their ability to learn medical terminology fast was a major plus."

Jul 16, 2025

Owner, Indigo Health Partners

Camille Lim

Other industries
South - USA
11-50 Employees
Online Review

Top Virtual Assistant provided two virtual assistants to support a telehealth startup. Their tasks included handling inbound calls, verifying insurance details, sending reminders, and updating CRM records.

Thanks to Top Virtual Assistant's work, the client's no-show rate dropped from 22% to 8%, admin inquiries were resolved 75% faster, and provider satisfaction increased. The team used Google Sheets and Slack for effective project management. They also impressed the client with their quick learning.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Indigo Health Partners

Describe what your company does in a single sentence.

We’re a tele-health startup offering remote patient consultations nationwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We needed round‑the‑clock backend support: appointment scheduling, intake form management, and patient follow‑ups.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant provided two VAs who handled inbound calls, verified insurance details, sent reminders via email/text, and updated patient CRM records in real time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No-shows dropped from 22% to 8% within 6 weeks. Admin inquiries were resolved 75% faster, and provider satisfaction rose due to fewer interruptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They used Google Sheets for daily logs and Slack for immediate updates. Our team appreciated their on-time check-ins and transparency.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to learn medical terminology fast was a major plus—it felt like they’d been with us for months.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

A multilingual VA option would be great for expanding non-English patient outreach.

RATINGS

5.0

Back Office Outsourcing
$10,000 to $49,999
Oct. 2024 - Jan. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their healthcare knowledge and ability to quickly understand our EMR system stood out."

Jul 15, 2025

Director, Health Tech Start-Up

Jillian Parks

Other industries
Yukon, Canada
11-50 Employees
Online Review

Top Virtual Assistant provided virtual assistant services for a telehealth platform. The team managed live chats, sent appointment reminders, coordinated scheduling, and updated CRM records.

Thanks to Top Virtual Assistant, the client saw a 28% reduction in missed appointments and a decrease in live chat response times from over 10 minutes to under 2 minutes. The team was highly punctual and responsive via emails and messages. Top Virtual Assistant also addressed concerns in real time.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Health Tech Start-Up

Describe what your company does in a single sentence.

We’re a telehealth platform providing virtual wellness consultations across the UK.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We needed virtual assistants to handle our live chat, appointment bookings, and follow-ups with patients.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant assigned us a team of two VAs who managed live chat, sent appointment reminders, coordinated scheduling between patients and doctors, and updated CRM records. They worked closely with our in-house operations team via Slack.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In the first 60 days, they reduced our missed appointment rate by 28% and cut live chat response times from over 10 minutes to under 2 minutes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly punctual and responsive—delivering daily logs and weekly summaries. Any concerns were addressed in real-time.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their healthcare knowledge and ability to quickly understand our EMR system stood out.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

We’d appreciate more proactive suggestions from their side as they continue supporting us.

RATINGS

5.0

Content Marketing Pay Per Click
$10,000 to $49,999
Dec. 2024 - Feb. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They implemented smart bidding strategies and wrote landing‑page copy that boosted demo requests significantly."

Jul 15, 2025

CEO, Digital Edge

Leticia Arnold

Advertising & marketing
Canada
11-50 Employees
Online Review

Top Virtual Assistant provided PPC services for a SaaS startup. The team set up Google Ads, created search and display ads, conducted keyword research, and built A/B landing pages.

Thanks to Top Virtual Assistant, the client's click-through rate improved from 2.1% to 4.8%, cost-per-acquisition dropped by 45%, and trial signups increased by 60%. The team organized tasks in ClickUp, adhered to timelines, adjusted bids and keywords quickly, and their creativity stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Digital Edge

Describe what your company does in a single sentence.

We’re a SaaS startup offering analytics tools to small educational institutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We wanted to set up Google Ads, write ad copy, build landing pages, and monitor campaign performance.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistantconducted keyword research, created search and display ads, set up conversion tracking, developed A/B landing pages, and delivered bi‑weekly performance reports.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Click‑through rate improved from 2.1% to 4.8%, cost‑per‑acquisition dropped 45%, and trial signups increased by 60% over 8 weeks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They organized tasks in ClickUp, adhered to timelines, ran weekly call‑ins to review results, and adjusted bids/keywords quickly.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

They implemented smart bidding strategies and wrote landing‑page copy that boosted demo requests significantly.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

It would’ve been great to directly incorporate our branding colors into ads; overall, campaign creativity was strong.

RATINGS

5.0

Back Office Outsourcing Business Continuity Management Digital Asset Management
$10,000 to $49,999
Oct. - Dec. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their proactive stock alerts and clear reports allowed us to avoid out‑of‑stock situations."

Jul 15, 2025

Owner, E‑Com Emporium

Bernice Pitts

eCommerce
Somaroboro, South Africa
11-50 Employees
Online Review

Top Virtual Assistant provided logistics management services for a home decor e-commerce store. The team handled order processing, inventory management, customer messaging, and returns handling.

Top Virtual Assistant reduced order processing time by 50%, achieved 99.8% shipping accuracy, and increased customer satisfaction by 18%. The team used Asana to manage tasks and communicated effectively via email and messaging apps. Their proactive approach and clear reporting were commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of E‑Com Emporium

Describe what your company does in a single sentence.

We operate an online store selling handcrafted home décor across Amazon and Shopify.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We needed consolidated order processing, inventory management, customer messaging, and returns handling.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They downloaded daily orders, updated Shopify and WMS files, created shipping labels, logged tracking, responded to post‑purchase queries, and coordinated return workflows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Order‑processing time shrank by 50%, we achieved 99.8% shipping accuracy, and customer satisfaction (via follow‑up surveys) rose by 18%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They used Asana to assign daily tasks, delivered shipments within SLA, and flagged low‑stock items proactively for ordering.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their proactive stock alerts and clear reports allowed us to avoid out‑of‑stock situations just before a major holiday sale.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

Minor glitch once with a returned item—but issue was resolved within hours. Excellent oversight overall.

RATINGS

5.0

Social Media Marketing
$10,000 to $49,999
Dec. 2024 - Feb. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They researched trending fitness topics and proposed weekly reel ideas."

Jul 14, 2025

CEO, Bright Wave Marketing

Sara Hines

Other industries
Northwest Territories, Canada
11-50 Employees
Online Review

Top Virtual Assistant provided social media marketing services for a fitness studio. The team created a content calendar, designed Canva visuals, drafted captions, posted regularly, and ran Facebook ads.

Thanks to Top Virtual Assistant, the client's Instagram followers increased by 35% and monthly class signups by 20%. The team shared content via Google Sheets, posted on time, and responded to urgent requests within a few hours. They also researched trending fitness topics and proposed ideas.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Bright Wave Marketing

Describe what your company does in a single sentence.

We’re a boutique fitness studio aiming to grow our local community online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

To build and schedule daily social media content, grow followers, and boost class signups via Instagram and Facebook.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant created a content calendar, designed Canva visuals, drafted captions with CTAs, posted regularly, replied to comments, and ran basic Facebook ads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Instagram followers rose 35% in 2 months, engagement (likes/comments) doubled, and monthly class signups increased by 20%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Content was scheduled and shared via Google Sheets a week in advance, with posts made on time and ad‑hoc urgent posts handled within a few hours.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

They researched trending fitness topics and proposed weekly reel ideas. Their Canva work looked as good as a designer’s.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

We would appreciate deeper analytics reports monthly—but current insights are still very helpful for ongoing improvements.

RATINGS

5.0

Call Center Services Sales Outsourcing
$10,000 to $49,999
Dec. 2024 - Feb. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They tailored every message to the recipient’s profile, including citing mutual LinkedIn groups and industry trends."

Jul 14, 2025

Owner, North Star Consulting

Charlotte

Other industries
England
51-200 Employees
Online Review

Top Virtual Assistant provided sales outsourcing for a B2B cloud software firm. They set up lead generation tools, shortlisted HR executives, personalized LinkedIn messaging, and booked 15-20 calls each month.

Top Virtual Assistant helped the client achieve a 28% conversion rate, secure 18 qualified meetings within the first 30 days, and close five pilot deals worth $45,000 in total ARR. Their personalized messaging approach led to better response rates than the client’s internal efforts.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of North Star Consulting

Describe what your company does in a single sentence.

We’re a B2B cloud‑software provider focused on enterprise HR solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

To identify and connect with HR executives in North America via LinkedIn and schedule qualified discovery calls.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant set up lead‑gen tools, compiled target lists, drafted connection sequences, personalized messaging, and booked 15–20 calls per month.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Conversion rate hit 28%, 18 qualified meetings scheduled in the first 30 days, and 5 closed pilot deals worth $45K total ARR.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed messages and follow‑ups through HubSpot, scheduled all calls directly on our calendar, and provided weekly delivery dashboards.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

They tailored every message to the recipient’s profile, including citing mutual LinkedIn groups and industry trends—driving far better responses than our in‑house outreach.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

Occasional timezone mismatch for call scheduling, but easily resolved by adding buffer windows—overall, they were highly responsive.

RATINGS

5.0

BI & Big Data Consulting & SI Back Office Outsourcing
$10,000 to $49,999
June - Sep. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their attention to detail—double-checking for duplicates and cross-referencing fields—was exceptional."

Jul 14, 2025

CEO, Phoenix Data Solutions

Katie Miller

Advertising & marketing
West - USA
11-50 Employees
Online Review

Top Virtual Assistant handled data entry and management for a market research firm, importing data from Google Forms and PDFs, formatting it in Microsoft Excel with macros, and uploading it into Salesforce CRM.

Top Virtual Assistant helped the client drop error rates from 4% to 0.2%, improve data availability by 60%, and deliver weekly reports 40% faster. The team delivered on time, accommodated ad-hoc requests promptly, and suggested automation to streamline workflows. They were also attentive to details.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Phoenix Data Solutions

Describe what your company does in a single sentence.

We’re a mid‑sized market research firm that depends on clean, organized datasets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

We wanted accurate entry of survey responses, CRM updates, and structured Excel reporting.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

High ratings
Good value for cost
Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TVA handled daily data import from Google Forms and PDF scan sheets, formatted it in Excel with macros, and uploaded it to our Salesforce CRM. They also provided weekly summary dashboards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Error rates dropped from 4% to under 0.2%, data availability improved by 60%, and weekly reports were delivered 40% faster.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TVA managed tasks via Trello, delivered everything on schedule, communicated proactively, and accommodated ad‑hoc requests promptly.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail—double-checking for duplicates and cross-referencing fields—was exceptional. They also suggested automation to streamline Excel workflows.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

We’d have liked a monthly quality review meeting—but communication was strong enough that this wasn’t a major issue.

RATINGS

5.0

Showing 41-50 of 58 Reviews

Our Story

We are a global, fully managed team of vetted, virtual assistants supported by operations managers, supervisors and AI. Our mission is to simplify founders’ daily operations—calendar, email, research, travel, CRM, billing and more—while maintaining strict NDAs, bank‑level security and ongoing quality control. Trusted worldwide with high client ratings, we deliver dedicated reps, success managers, 24/7 team options and tailored roles.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 14

Overall Review Rating: 5

Source: Clutch

Last Updated: December 4, 2025

Business Entity

Business Entity Name	Virtual Assistant Agency Ltd
Source	Companies House
Jurisdiction of Formation	United Kingdom
Date of Formation	April 7, 2024
Status	Active
Last Updated	October 9, 2025
ID	15624185

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	October 9, 2025

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Back Office Outsourcing & Call Center Services for Event Agency

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Back Office Outsourcing for E-Commerce Company

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Back Office Outsourcing for Telehealth Startup

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Virtual Assistant Services for Telehealth Platform

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PPC & Content Marketing for SaaS Startup

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Back Office Outsourcing for Home Decor E-Commerce Store

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Social Media Marketing for Fitness Studio

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Sales Outsourcing for B2B Cloud Software Firm

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Data Entry & Management for Market Research Firm